Willowcroft, Derby, Derbyshire
Willowcroft, Derby, Derbyshire
Willowcroft, Derby, Derbyshire

Willowcroft in Spondon, Derbyshire is a brand new residential and dementia care home.

The purpose built building has two wings with 30 residential places and 30 places for dementia care. The layout and facilities are designed to enhance residents’ dignity and independence. Every room has a mini fridge and plasma television with Freeview.

There is a call bell point in every room so that emergency care staff can get to residents 24 hours a day, every day of the year.

There is a specially landscaped, secure garden and some of the ground floor rooms have doors leading out onto a private patio.
MHA care homes focus on nurturing a person’s spiritual and physical wellbeing, based on Christian principles.

Group: MHA (Methodist Homes)

Person in charge: Kate Prince (Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Willowcroft: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Willowcroft has a Review Score of 9.4 (9.432)

The Review Score of 9.4 (maximum of 10) for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Willowcroft in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.765 for Willowcroft is calculated as follows: ( (91 Excellents x 5) + (28 Goods x 4) ) ÷ 119 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.667 Points relating to the number of positive Reviews for Willowcroft is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willowcroft?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowcroft

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1

Willowcroft doesn't feel like a care home - it feels like home. Mum is happy, very comfortable and extremely well cared for. The bricks and mortar and all the fixtures and fittings may be excellent, but it is the staff who really are superb. They are so caring, gentle and patient and I trust them absolutely. Before moving into Willowcroft, mum was isolated and lonely and would forget to eat and take her medication. Now she is surrounded by friends and has fabulous meals and her tablets are never forgotten. The staff ensure that residents are not only safe, comfortable and happy but they retain their dignity. I will always be in their debt.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 5 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kate Prince, Home Manager at Willowcroft responded to this review on 04 Sep 2017:

Thank you for the lovely comments. At Willowcroft we always strive to provide the best care possible for our residents in order to make their stay as enjoyable as possible and to ensure peace of mind for loved ones.

Willowcroft is a lovely care home. We feel that mum is treated with care, dignity and warmth and all her needs catered for.
Staff members (carers, management, admin, cooks, cleaning staff etc) are all very friendly to both residents and family - smiles go along way and give an overall feeling of a happy and caring home.
Lovely gardens to be able to spend time outside and a varied range of daily activities available should residents wish to take part.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Kate Prince, Home Manager at Willowcroft responded to this review on 09 Aug 2017:

Thank you very much for the lovely comments. Our aim is to provide a happy and friendly home where there are lots of smiles and laughter. If you have any additional feedback or suggestions please do not hesitate to contact the management team.

The staff at Willowcroft have been outstanding.
Patient, kind and so helpful with my father.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident of Willowcroft for over one year. She settled in very quickly making friends with staff and other residents. She enjoys living there. The staff are very caring and helpful but still treat her with dignity. She enjoys the privacy of her own en-suite bathroom and the fresh food. The activities bring a smile to her face. I am kept informed of any issues by the staff and trust them to care for my mother.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having to admit our nearly 90-year-old mum needed 24/7 care which my sister and myself could not give we started the unenviable task of looking for a suitable care home. After scouring the internet and several visits to care homes we crossed the threshold of Willowcroft. On meeting the manager and members of her caring staff we knew this was the home for mum. Mum is now in residence - her room is excellent with en suite facilities. Mum joins other residents for meals in the dining area and joins residents in the lounge areas and encouraged to be involved in several activities respecting her dignity and right to choose. Care plans are raised and in place, updated daily for family, friends to read. Finally, all the love and care mum receives from all members of staff means she has now got a larger family.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been cared for with great care and compassion. The home is clean, modern and welcoming with excellent facilities. For residents who want a Christian ethos and regular worship, this Methodist-run Care Home has two services per week and a Chaplain who is available to all residents whatever their faith perspective. There is a calm atmosphere.
The Manager is friendly and approachable and all the staff are willing to discuss the resident's needs. Care plans and notes are available and up to date. Each resident has a lead carer who has an overview of their care.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had Alzheimer's and spent her last few years at Willowcroft. We are very glad that we chose it as it has very caring staff and good facilities. We would happily make the same choice again. Her room was relatively spacious and had en-suite facilities. A family friend, who has visited several other homes in the Derby area, told me that Willowcroft is the best of them. My mother was in another local home, whilst waiting for a place here. It was good but Willowcroft has nicer rooms and better facilities. A former manager said that my mother needed nursing care and asked us to move her from Willowcroft to a nursing home. The decision was not supported by the NHS professionals or Social Services (or us), so she stayed put. We had no further issues and are happy with the current management. A few very minor niggles regarding wear and tear to decoration and furnishings and occasional temporary minor cleaning issues are far outweighed by the excellent care and facilities.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always friendly, helpful and very patient. Although sometimes presented with challenging behaviour, they are always professional and show great care and understanding. Residents do not seem forced to join but are encouraged to participate in activities, thereby respecting their dignity and right to choose. Similarly, residents may take their meals in their own room if that is their preference. Care plans and notes are thorough and up to date and freely available for family and friends to refer to and staff are always available to provide updates and answer any questions.

How likely would you be to recommend Willowcroft? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I live in Wiltshire and endeavour to visit on a monthly basis and, for this reason, finding a care home meeting all my cousin's needs which was 100% trustworthy with an open and loving ethos was essential. Willowcroft meets the highest standard. At my regular review in May all information and file records were available. I am kept fully informed by management and staff, and there is a 3 way dialog with my cousin's doctors. All needs are being met. My cousin is deaf and has some medical needs but is attended in a loving and professional manner. Willowcroft is modern and always clean and pleasant.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived at Willowcroft for four years from its opening until she passed away in April. Throughout that time she was cared for with the highest level of skill and compassion. Each resident is treated as an individual with their preferences regarding social activities, food, personal assistance, pastoral care and everything else being catered for and always with a smile. The standards of catering and cleanliness are consistently outstanding. There is a real sense of family at the home and residents are encouraged to treat Willowcroft as their home. Families are welcomed and there is, consequently, a great sense of involvement for everyone. Activity coordinators work well with residents and carers to provide a stimulating and dynamic range of activities and constantly strive to extend their programme. Willowcroft has excellent links with the local community and pastoral care is exceptionally served by the resident pastor. All staff treat residents more as friends than clients and always have time to have a chat rather than always being task oriented. Management have an open door policy and are keen and able to address any issues ably and swiftly. Willowcroft is always a happy place. I am eternally grateful that my mother lived her closing years here and would unequivocally have no hesitation in recommending it to others.

How likely would you be to recommend Willowcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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