Willowcroft

Nottingham Road, Spondon, Derby DE21 7NN
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9.9 62 Reviews
  • Willowcroft, Derby
Located just outside Derby city centre, Willowcroft provides residential, residential dementia and short-stay care for up to 60 residents in a purpose-built home with deep community roots. Built on the site of the old Anglers Arms pub in Spondon, the home blends local heritage with modern comfort and thoughtful design.

All bedrooms are en-suite and include personal touches like mini-fridges and motion-sensor lighting, while ground-floor rooms open onto private patios. Communal areas include a reminiscence room styled like a vintage coffee shop, cosy lounges, and landscaped sensory gardens with raised planters, seating areas and a shaded pagoda.

Meals are freshly prepared by the in-house chef, with menus shaped by resident tastes—from Sunday roasts and traditional trifles to homemade cakes and themed cuisine nights. Baking sessions and food-based events are a regular feature of life at Willowcroft.

Activities include arts and crafts, chaplain-led services, the resident-created rummy club, and visits from musicians and therapy animals. Regular outings to local pubs and Derby County Football Club add variety and fun, while the long-standing team ensures consistent, person-centred care.

At Willowcroft, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, residential dementia or short-stay care, the team at Willowcroft are here to help.
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Care Provided by Willowcroft

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1120 – £1278
  • Self-Funded Residential Dementia Care: £1228 – £1397

These prices are only a guideline, please contact Willowcroft to find out the exact price for your requirements.

Contact Willowcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willowcroft to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Willowcroft Reviews (62)

9.9

Willowcroft has a Review Score of 9.9 (9.899) out of 10, based on 15 reviews in the last 2 years.
Over all time Willowcroft has 62 reviews.

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Reviewer Connection to Willowcroft
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Review from Clare W (Daughter of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Willowcroft, on the residential wing, for two years now. She has been looked after with care and respect, exceptionally well throughout. When the home went into lockdown, due to Covid 19 last year, they did so two weeks before the government instigated the national one and have kept
all their residents safe and happy throughout the year. The family have always been able to visit, (outside of the lockdown periods) either outside during the summer, or inside the internal 'pod' the home built, as the weather turned cooler in the autumn. The carers are all very kind and caring, nothing is too much trouble and the food choices are well balanced. Mum put on weight within a month of moving in. (Not too much though. Residents are weighed regularly as part of their health checkup.) Mum has not been well since last October, due to a new medical condition but the carers have gone out of their way to cheer her up and help her come to terms with her illness and look after her even more closely.
Reply from Kate Prince, Home Manager at Willowcroft
Thank you for your very kind review. We are so pleased that you are happy with the care your Mum is receiving and we will continue to support her, the very best we can.
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Review from Andrew W (Son of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the professionalism of the staff at Willowcroft. They are an exceptional group of people to whom I have no hesitation in entrusting my mother's care. From the quality of the food provided to the regular entertainment offered, their unceasing optimism and sense of humour make them the
perfect family substitute for my mother.
Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for your positive comments about Willowcroft, they are very much appreciated. I will let the staff team know about your comments which they will most definitely be pleased to hear. The team…read more
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Review from Leslie V S (Sister of Resident) published on 4 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On my weekly visit to see my sister, she has always looked well and quite happy with the home.
Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for taking the time to complete the review. It’s very much appreciated by everyone at Willowcroft.
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Review from Martin M (Son of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff treated Mum, and us, with care, respect and good humour. The food, accommodation and activities were excellent. I am delighted that we were able to get a place at Willowcroft for the last few months of her life.
Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for your kind words. It was an honour to care for you mum for the short time she was living here, she was a lovely lady and we will all have happy memories of her and your family.
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Review from Jane H (Granddaughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited loads of care homes for my gran who has dementia and wasn't able to live alone safely. Such a hard decision to make as it was. Nowhere seemed right for her.
Until we came to Willowcroft. We all felt immediately the warmth, care and compassion within the home, so well kept and clean.
The
staff were interacting with the residents and whilst being shown around, we were introduced to their chaplain. Our family don't follow any religion, but the chaplain was so sincerely friendly. It isn't pushed onto you and he is a fantastic support to the residents. If you want to pray he is there for you, or if you're not religious he will happily sit and chat with you.
We were thrilled.
The whole place has a lovely tranquil ambience to it, made through the calming colours and decor used throughout.
Gran has been there seven months now. During lockdown, it has been so reassuring knowing she is content, happy and cared for. They have all gone above and beyond their duties. So grateful. Fabulous place!
Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for your kind words. Our Chaplain is very positive person and enjoys bringing happiness to other people and we are very lucky to have him at Willowcroft. The staff team have remained…read more
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Review from Jennifer G (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers here go above and beyond in looking after their residents. Nothing is too much trouble. Even before these awful times were upon us, we would praise this home and all the staff. We cannot recommend highly enough. Our mum has dementia, she is so happy here, she is shown so much love. The
staff are so caring, Mum has lovely meals, always looks nice. The home has a lovely warm, welcoming feel to it. It's so clean and fresh. The rooms are lovely. The activity team are amazing, they do so much with the residents, never a dull moment. Couldn't have chosen a more lovely home for our dear mum.
Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for your kind words. The team will be pleased to hear your review. We all would agree there is never a dull moment at Willowcroft and your mum's laugh makes us all smile, and her face does…read more
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Review from Dawn N (Niece of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to the Coronavirus I have visited the home on a number of occasions and found the staff to be extremely professional and helpful. The home manager has always been welcoming and had time to talk when as a family we have felt anxious about our relative's welfare. We are always offered refreshments
and have space to talk in private. During this time when we are not able to visit, we have had telephone conversations with our relative which has made us feel better and we know that all residents in the home are well cared for and happy. Its lovely when you hear residents singing in the background and always makes me smile. I can't wait to visit the home again and would recommend to anyone to visit and speak with the home when they are looking for a home for a family member. We can't wait for this to be over so we can visit the home again.
Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for your kind words. At Willowcroft, everyone works as a team and the happiness of our residents is paramount to all of us.
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Review from Caroline (Sister of Resident) published on 29 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am exceptionally impressed at the way staff have engaged with my brother to assist in his self-worth and independence. He has certainly thrived since his arrival at Willowcroft.
Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for your thoughtful comments. It’s been a journey for staff and your brother since he came to Willowcroft. Watching him grow and maintain his independence is truly a gift for everyone to…read more
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Review from Charlotte S (Granddaughter of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandparents moved into Willowcroft around 5 months ago. The atmosphere is warm and welcoming and the staff are fantastic. They show true kindness to the residents and nothing is too much trouble. I visit often and I am always offered a drink and a piece of cake on my arrival! The food is always
freshly prepared and plentiful, with lots of choice. My grandad has a full English for breakfast every day! The activities team work hard to provide a stimulating environment for the residents, which they are encouraged to engage in, or not, depending on their preference. The rooms are spacious, each with an en-suite and are cleaned daily.


The care at Willowcroft is second to none, and with minimal staffing changes, the carers have really got to know my grandparents over the last few months, building up a good rapport. Carers take time to chat with my grandad about the football, and make sure the radio is always on to listen to the matches! A simple thing that really means a lot to him.

Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for all your comments, which I have passed on to the staff team. Your review of Willowcroft is extremely eloquent, and you obviously feel that the team are supporting your grandparents…read more
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Review from Virginia E (Daughter of Resident) published on 13 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited my mother today and we were, as usual, welcomed with happy smiling faces from all the staff we encountered. Carers were only too pleased to cater to our every need, never too busy to listen to us and answer our questions about our mother's state of well-being, even going the extra mile and
offering us tea (and biscuits!), which is always welcome as we come some distance and are always ready for a "cuppa!"


The home is spotlessly clean whenever we arrive, mother's room is immaculate, and the care and attention all the residents receive is always very impressive.


We have visited mother at Willowcroft for a number of years and have always intended to report back and say thank you for everything you do. So our views are not just from a single visit but reflect the consistency of satisfaction throughout this time. We are by no means unappreciative of everything you do, and despite mother's condition are sure that she would echo our comments if she was able to do so. Thank you all.

Reply from Wendy Collington, Home Manager at Willowcroft
Thank you so much for your kind words. The staff here are so caring, they make it “home from home” for everyone. They are truly compassionate and empathetic. I will pass on your kind words.
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Review from Elspeth F (Daughter of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Willowcroft for the last 18 months. From day 1, all of the staff have been incredible, the whole experience of dementia for my mum, myself and our family has been the hardest and most painful time in our lives.


We now know Mum is getting the very best physical care from

staff (who we don't think of as staff, but friends and family) who stimulate those precious memories, through well thought out activities, which happen daily.


My mum is happy, relaxed, and safe, and we can all sleep well knowing this.


My sisters and I cannot recommend Willowcroft highly enough. We love and thank you all for looking after Mum so well.

Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for your kind comments, the staff are a wonderful team who show empathy and understanding of residents needs. I will pass on your comments to the team, which are really appreciated - Thank…read more
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Review from Frances C (Daughter of Resident) published on 11 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowcroft is an outstanding care home! All staff are very caring and have gone the extra mile to help my parents settle and feel comfortable, safe and relaxed in the care home.
Willowcroft is very clean and homely. Each room has a fridge. There are plenty of activities for residents. In addition,
Willowcroft does not smell horrid like many care homes do.
Reply from Wendy Collington, Home Manager at Willowcroft
Thank you for your positive comments about the home and the team. I will ensure the staff know about your review and the positive comments you have made. Thank you again
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Review from S M (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking around a number of care homes, I knew right away that Willowcroft was right for my elderly mother.
After an initial settling in period of just 2 months, we have seen an amazing improvement in my mother's mental and physical health. Not only is she receiving excellent care for her physical
needs, she is getting wonderful emotional support. Her medication is monitored correctly, she has regular meals which is important to her well-being.
The staff are friendly, supportive and nothing is too much trouble. I feel extremely fortunate that my mother is in such a wonderful new home and we enjoy visiting her there.
Reply from Wendy Collington, Home Manager at Willowcroft
The team here appreciate your kind and honest comments about the care and support we are providing for your Mum, and hope that we can continue to build on your positive comments even further.
It is a…read more
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Review from Alison L (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowcroft doesn't feel like a care home - it feels like home. Mum is happy, very comfortable and extremely well cared for. The bricks and mortar and all the fixtures and fittings may be excellent, but it is the staff who really are superb. They are so caring, gentle and patient and I trust them absolutely.
Before moving into Willowcroft, mum was isolated and lonely and would forget to eat and take her medication. Now she is surrounded by friends and has fabulous meals and her tablets are never forgotten. The staff ensure that residents are not only safe, comfortable and happy but they retain their dignity. I will always be in their debt.
Reply from Kate Prince, Home Manager at Willowcroft
Thank you for the lovely comments. At Willowcroft we always strive to provide the best care possible for our residents in order to make their stay as enjoyable as possible and to ensure peace of mind…read more
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Review from Matthew R (Son of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Willowcroft have been outstanding.
Patient, kind and so helpful with my father.
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Review from M F (Son of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Willowcroft for over one year. She settled in very quickly making friends with staff and other residents. She enjoys living there. The staff are very caring and helpful but still treat her with dignity. She enjoys the privacy of her own en-suite bathroom and the fresh
food. The activities bring a smile to her face. I am kept informed of any issues by the staff and trust them to care for my mother.
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Review from George J (Son of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to admit our nearly 90-year-old mum needed 24/7 care which my sister and myself could not give we started the unenviable task of looking for a suitable care home. After scouring the internet and several visits to care homes we crossed the threshold of Willowcroft. On meeting the manager and members
of her caring staff we knew this was the home for mum. Mum is now in residence - her room is excellent with en suite facilities. Mum joins other residents for meals in the dining area and joins residents in the lounge areas and encouraged to be involved in several activities respecting her dignity and right to choose. Care plans are raised and in place, updated daily for family, friends to read. Finally, all the love and care mum receives from all members of staff means she has now got a larger family.
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Review from Carole L (Daughter-in-law of Resident) published on 11 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been cared for with great care and compassion. The home is clean, modern and welcoming with excellent facilities. For residents who want a Christian ethos and regular worship, this Methodist-run Care Home has two services per week and a Chaplain who is available to all residents
whatever their faith perspective. There is a calm atmosphere.
The Manager is friendly and approachable and all the staff are willing to discuss the resident's needs. Care plans and notes are available and up to date. Each resident has a lead carer who has an overview of their care.
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Review from Nigel W (Son of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had Alzheimer's and spent her last few years at Willowcroft. We are very glad that we chose it as it has very caring staff and good facilities. We would happily make the same choice again. Her room was relatively spacious and had en-suite facilities. A family friend, who has visited several
other homes in the Derby area, told me that Willowcroft is the best of them. My mother was in another local home, whilst waiting for a place here. It was good but Willowcroft has nicer rooms and better facilities. A former manager said that my mother needed nursing care and asked us to move her from Willowcroft to a nursing home. The decision was not supported by the NHS professionals or Social Services (or us), so she stayed put. We had no further issues and are happy with the current management. A few very minor niggles regarding wear and tear to decoration and furnishings and occasional temporary minor cleaning issues are far outweighed by the excellent care and facilities.
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Review from L L (Daughter of Resident) published on 21 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly, helpful and very patient. Although sometimes presented with challenging behaviour, they are always professional and show great care and understanding. Residents do not seem forced to join but are encouraged to participate in activities, thereby respecting their dignity and
right to choose. Similarly, residents may take their meals in their own room if that is their preference. Care plans and notes are thorough and up to date and freely available for family and friends to refer to and staff are always available to provide updates and answer any questions.
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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for Willowcroft is calculated as follows: ( (161 Excellents x 5) + (18 Goods x 4) ) ÷ 179 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowcroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Victoria

Victoria Humphrey

Job Title: Home Manager Joined: 2025

Victoria Humphrey, known to many as Vicky, is the Home Manager at MHA Willowcroft. She first joined the home in 2011 as a part-time Night Care Assistant and has since progressed through a variety of roles, including Senior and Deputy Manager. After a brief time away managing MHA The Herons, Vicky returned to Willowcroft in July 2024 to lead the home as Manager.


Vicky’s career in care began after serving as a Combat Medical Technician in the Army, where she spent five years travelling the world. Since leaving the military in 2004, she has dedicated over 27 years to the care and health sector.


She is passionate about providing care that is truly centred around each individual—recognising their preferences, needs, and personal story. Vicky also strongly believes in the power of effective, compassionate leadership and the positive impact it has on both team culture and the quality of care delivered.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowcroft to verify any information. View our terms and conditions. Willowcroft has an Enhanced Service - more info.