The Forge Care Centre

287 Cowbridge Road West, Ely, Cardiff CF5 5TD
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9.9 30 Reviews
  • The Forge Care Centre, Cardiff
The Forge Care Centre is a purpose built modern care home, located in Ely close to all local amenities. Situated on a main bus route with links to Cardiff central and Barry.

This high quality 76 bedroomed home provides person centred nursing and dementia care in a warm and homely environment. Set over four independent floors, each room is tastefully furnished and has an en-suite bathroom. Residents can enjoy personalised facilities within the home and private landscaped outdoor areas.

A wide range of activities are available and there are regular visits to the home by a chiropodist, GP, Vision Call opticians, dentist and hairdresser.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1505 – £1550
  • Self-Funded Residential Dementia Care: £1505 – £1550
  • Self-Funded Nursing Care: £1505 – £1550
  • Self-Funded Nursing Dementia Care: £1505 – £1550
  • RESPITE Self-Funded Residential Care: £1505 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1505 – £1550
  • RESPITE Self-Funded Nursing Care: £1505 – £1550
  • RESPITE Self-Funded Nursing Dementia Care: £1505 – £1550

+ FNC (Local Health Board Nursing Contribution)


Hairdressing, Toiletries & Chiropody are charged as extra's

These prices are only a guideline, please contact The Forge Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Group/Owner

Person in charge

  • Laura Coles (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 4

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Open door policy for visiting - No set times or booking needed.

Parking

  • Car parking available.

The Forge Care Centre Reviews (30)

9.9

The Forge Care Centre has a Review Score of 9.9 (9.918) out of 10, based on 23 reviews in the last 2 years.
Over all time The Forge Care Centre has 30 reviews.

Overall Experience
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Reviewer Connection to The Forge Care Centre
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Review from S S (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Forge has been excellent. When my Dad was taken into the centre, I was very worried as he has young-onset dementia. I live 5 hours away, so I am not able to be with him as much as I would like. The centre is homely, comfortable and ensures that his needs are met day and night. The staff are caring,
compassionate, and follow his care plan and allow him to make choices. The centre is open 24 hours, so I can contact them at any time. The staff and manager are always available to talk about my Dad's care and any changes that may be needed to support him. The food is great and offers a lot of choice. They have daily activities set throughout the day to keep his mind active, and they have a beautiful garden where he can relax. They also have a specialist on-site mental health nurse who understands his care needs and is always available to chat; I don't ever feel a burden calling to ask for information.
I would like to say a HUGE thank you to everyone who looks after my Dad and gives him
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Review from V G (Friend of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy with the placement here at the forge. The wait for a place that would accept someone with very challenging communication difficulties and behaviours which would stop some services offering care. At the forge people are seen as human beings and the compassion and care shown by the dedicated
team is evident by how well my loved one has settled and thrived in only a few weeks. He is eating better. Sleeping better. Although non verbal he is smiling now. There is a real dementia understanding here. The management are so caring and so professional. They will not let you leave with a concern or worry. They listen and understand what it must be like allowing someone to go into care. We are so lucky we have found somewhere where the residents are at the heart of everything. The nurse team are so invested in wellbeing. Even the ancillary support team behind the care and treatment are very special people. You will not find a more knowledgeable caring or professional home
Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you for your kind words - It is an honour to able to care for your loved one as it is the rest of our residents here at The Forge. We do see everyone as human beings regardless of their needs and struggles. To be able to bring normality back to someone's life with dementia is such a rewarding experience and we are lucky to be able to do this on a day to day basis.We are here to help in anyway we can, and supporting families and loved ones is a big part our job too. Thank you again for your kind words - its an absolute pleasure to be able to do what we do!

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Review from Mark G (Son of Resident) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really sad because my dad passed away on Friday, and my mother passed away a little while ago. But I must give a shoutout to the whole team at The Forge Care Home. They have been amazing from day one. The care and respect they showed to my parents was second to none, not just to them but to our
whole family. I got really friendly with many of the care staff and reception staff. They treat all the residents like family, and it is clear that it is not just a job to them. The care in meeting my parents' needs was second to none, and it takes special caring people to do what they do. To them, it is a vocation, not a job. Big thanks to every member of The Forge Care Home for making my parents feel at home. They should all be proud and please keep up the excellent work you do, including supporting families.
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Review from Maddy R (Daughter of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very person-centred. Very flexible. Extremely caring. Accommodating activity team. Food, meals excellent. End of live care outstanding. I was able to sleep by Dad's side and stay with him 24/7. Even a camp bed was provided for me. Chefs made meals for me. Every member of the team from manager, chefs,
cleaners, carers, nurses, and activity team are a credit to the care home industry. Please be proud. Team always put residents first. The Forge really is a big family. We feel blessed that Dad called it home.
Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you for your kind words. It has been an honour to care for your dad, although it wasn't for very long, he was loved as part of our Forge Family just like everyone else. We get very attached to our residents, but also their families too - we are already missing seeing you Daily and Dolly is missing you too! Thank you again for giving us the honour of caring for your dad - The kettle is always on if you are passing.

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Review from V W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only repeat what my sister has said, The Forge Care Home has been exceptional all the time from the day my mum went into The Forge the care and respect shown to my mother were exceptional, not just to our beautiful mum but to our family. I personally became very friendly with many of the care
staff and reception staff. They treat all the residents as family. Thank you to each and every member of The Forge Care Home. We as a family will continue to support The Forge Care Home.
Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you so much for your kind words. Your mum is very much missed at The Forge and still fondly spoken of on a daily basis. Every person we are honoured to care for becomes part of The Forge family, but so do their families. Thank you for giving us the honour of caring for The Queen of your family and thank you for continuing to support The Forge as a family - it's truly appreciated. The kettle is always on if you fancy a cuppa.

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Review from Lesley T (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment Mum arrived the kindness and care provided was exceptional. All staff are compassionate and caring, Mum wasn't just a resident she was part of the Forge family. Staff had a lot of patience and time, not only with our mum, who at times could be very difficult, but also to Mum's family.
We are a large family and visited daily and every time we were welcomed (day/night), updated on Mum's day etc. and they talked to us, clearly explaining everything so we could understand. Before we chose The Forge, we visited a different care home and we knew The Forge was the best place for Mum! This gave us a lot of comfort from day one!
Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you for your kind words Lesley. It was our honour to be able to care for your mum. She was such a character and she will be spoken of fondly amongst the staff, for a very long time to come. We will also miss the rest of you! Working in care we get to know the families just as much as our residents, and your whole family were always so supportive of The Forge and continue to support us in the memory of your mum. We can't thank you all enough. You will all always be a part of The Forge Family. x

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Review from Jeffrey T (Mother of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in her last month of life, the staff in the care home were very caring, loving and respectful to my mother and family near the end. Nearly two years my mother was in The Forge Care Home in Cardiff and I cannot praise them all enough. They are a credit to the profession. The care and dedication
to my mum will never be forgotten.
Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you for your kind words. Being able to care for people's loved ones is an honour for us and we thank you all for putting your trust in us with the Queen of your family. We get attached the families as much as we do our residents and you are all going to be missed by us - not just your mum. Your mum will be fondly remembered as part of The Forge Family for a very long time to come.

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Review from Phillip T (Son of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to my living location most of my communication with the home was through telephone conversations which, on a few occasions, what I was told was different when my family visited. When I was able to visit the care home in person, I could see the care my mother was receiving was of a very high standard.
It was lovely to see how the staff took time out to say goodbye to my mother prior to her passing. When my mother was at End of Life the staff went out of their way to comfort and care for the family who were there at that time, whilst at the same time caring for my mother.
Reply from Kayleigh Morris, Home Manager at The Forge Care Centre

Thank you so much for your kind words. Whilst we are here to care for people, we do get very attached to not only the residents we care for but the families that come with them too. Your mum was such a massive character within this home and she is very much missed. She will be a part of our Forge Family for a very long time to come. Thank you for giving us the honour of caring for your mum.

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Review from Darren P (Son of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my dad has from the Forge team is 5 star. To be able to know that he receives the best care is such a relief to my family. From playing games, to playing tennis and organising special meals ie Valentine's Day for him and my mum is just so special. We as a family recommend The Forge Care
Home 100 % and are so happy with the care and love Dad receives from everyone.
Reply from Kayleigh Morris, Home Manager at The Forge Care Centre

Thank you Darren for your lovely words - as you know, we are all very fond of your dad. He loves a chat, and often asks me to come and have a look at how tidy his room is, he then shows me the family pictures and tells me how wonderful you all are! We love being able to provide memory-making days for your mum and dad - seeing them smiling together means the world to us. Thank you for trusting us with your loved one - we love him too.

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Review from P W (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting many Care Homes in Cardiff during 2012, I chose The Forge for my dad due to his Alzheimer's. He was only here 6 months but he was well looked after and happy. He even put on weight!
Then 5 years ago my Mum also developed a similar condition. Again I visited a number of homes around Cardiff
but The Forge impressed me the most and together we decided this was the best for her.
My Mum had difficulty settling in at first but nothing was too much trouble for the management and carers helping my Mum to settle.
The Nurses even allowed her to 'help' giving my mum a sense of purpose.
She particularly likes the food, saying it is like the real 'home cooking' she used to make. A number of times she has commented just how clean and tidy it is without that smell associated with similar institutions. When she was fitter she enjoyed joining in the fun and games provided by the entertainment staff.
And thanks to the reception staff; nothing is ever too much trouble!
Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you so much for such kind words. As you know we all absolutely adore your mum, and making sure she feels happy and safe is our main priority. I always remember when Mum first moved in, she would come down to reception and sit with us, helping us to answer the front door and welcoming visitors with a smile. I can only thank you for putting your trust in us, not only with Dad but with Mum too - it's an honour to know that the care we provide is held in such high esteem by you. Thank you.

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Review from B B (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose the Forge, of the five care homes we visited, because we felt it had heart. We were introduced to residents as well as shown the facilities which gave me a sense that staff have meaningful relationships with everyone. I was a bit concerned about the size of the dad's living room but found that
he moves around the whole building, depending on the many activities they do. He is also making the most of the garden. I've been kept up to date on GP visits and medical plans. All the staff I've met have been brilliant. Dad finds it hard to express himself but staff have taken time to get to know him and understand what makes him happy and, crucially, how to reassure him when he's uncomfortable e.g. during personal care. He is also eating properly for the first time in years. It's been a stressful few years and I can't thank the Forge enough now I know that dad is safe and content and my mum can start to build a life again.
Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre

Thank you so much for your kind words - it has been a pleasure watching Dad thrive in this environment and seeing him with a constant smile on his face makes all of us happy too. He is a pleasure to care for and we love encouraging him to do the things he enjoys. It's also been great getting to know you and Mum. Thank you for putting your trust in us.

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Review from Patricia C (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Forge Care Centre for nearly a year now. I have to say that all the staff there give the best care that they can provide and they really do care about my mother. It's also very much person-centred care. The staff keep me informed of anything I need to know or activities that's
going on, day trips etc and if I would like to attend. My mother has Dementia and things were getting too much for her at home, she was eating/drinking very little and sleeping a lot and just generally going down hill. Since she's been at The Forge Care Centre she has a great appetite, awake for longer periods of time and smiling, laughing and chatting. I feel my mother is very happy there and this makes me also very happy and comforted that she is well cared for.
Reply from Kayleigh Morris, BSO at The Forge Care Centre

Thank you so much for your kind words. It is an honour to care for mum and we love seeing her smile too. We are looking forward to all of the summer activities mum can get involved with.

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Review from Rosie B (Wife of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the first time in many years, my husband is happy. This is because the staff have all worked to make him feel safe and content.
I can only speak very highly of all aspects of his care. He had been refusing to eat for some time but he's been enjoying his meals since being at The Forge.
Thank you
to the manager and her team!
Reply from Kayleigh Morris, Business Support at The Forge Care Centre

Thank you so much for your kind words. It's brilliant to know that the care we are providing has put a smile back on his face. It's been wonderful to observe the interactions he has with the other residents, he really has settled in here and it's a pleasure to be caring for him. Thank you.

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Review from C D (Sister of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff gave excellent care to my bother, they were like his second family. It takes a certain type of person to be able to care for someone the way they cared for my brother, no task was too difficult and they always gave 100%.
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Review from Gary N (Son of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In all honesty, when my dad needed to go from a care home to a nursing home, we didn't have much choice due to vacancies, and moving from a quiet area to a busy main road I did have my doubts, but after 3 months of him being in The Forge, I'm glad he is where is. The staff seem lovely and caring and
the activities they get the service users involved are fantastic. I'm happy where he is.
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Review from Beverley J (Daughter of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident here since September 2019.
Can't express enough how much care, love and devotion has been given to our beautiful mum.
All the care staff are wonderful and so patient with her.
The activities are excellent and varied, the activities staff are excellent at their job entertaining
the residents.
Management and nursing staff are very efficient and helpful to us if we need answers to ease our minds and are wonderful to Mum.
I have recommended this home already to numerous people and will carry on doing so in the future.
Thank you so much for looking after our special mum so wonderfully.
Many thanks.
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Review from Jayne B (Daughter of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team are incredible. The care is person-centred and based on what has been learnt about the residents. The staff know who likes what; they understand individual triggers and are always calm and patient in sometimes difficult situations.
We are blessed to have found this place to love and
care for our dad and would be devastated if he ever had to leave.
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Review from L E (Daughter of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been getting the best care with the lovely staff and surroundings. Top-class care home. Staff are doing a great job. There are lots of activities, it’s nice and lively the residents on Mum's floor all look well cared for and happy. Staff are flexible and we are always made very welcome.
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Review from L E (Granddaughter of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our grandma has been a resident for coming up to 8 years now and she is so well looked after. We are unfortunately not in the area to be able to visit as much as we’d like but it’s a great comfort knowing she’s in such good hands and cared for so well. The social media page is a great tool, meaning
we can see up-to-date photos and things Grandma may have been up to, or just recently her birthday pictures. The times I’ve spoken to staff on the phone they’ve been extremely helpful and discussed Grandma with such kindness. We are very grateful for the staff who care for Grandma and everyone at The Forge Care Centre.
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Review from Yvonne L (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would not hesitate in recommending Forge Care Home, they have been my mum's family throughout Covid when we could not go. They treat her with love and care and I feel fortunate to have such a good care facility that is truly a 'home' and I thank all of their staff for everything they do.
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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for The Forge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for The Forge Care Centre is calculated as follows: ( (247 Excellents x 5) + (22 Goods x 4) ) ÷ 269 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Forge Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

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Laura

Job Title: Home Manager Joined: 2008

I joined the Summerhill Care Homes Group after graduating from university in 2008 and I have worked alongside and within all of our homes in a Business Support Role, having worked in both our Finance and Payroll departments for the group and I have often moved around each site to give extra support where needed.


Since opening in November 2010, I have been heavily involved in The Forge Care Centre and I have seen the home develop and evolve through the years previously having the position of Business Support Manager where I supported the Manager with running of the home and had direct responsibility for the personnel aspects of ancillary services.
I am now the home manager and I really enjoy my role.

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Christine

Job Title: Business Support Manager Joined: 2010

I came to The Forge in August 2010 before it opened, and haven’t left (I did try but my heart is at The Forge and always will be). I will still be here when I transfer from my desk to a bed! I’ve always worked in offices before working here, reconciling accounts for various companies, but this is the best job ever. Greeting families as they come to the home (getting paid to talk to people – perfect job).


I really love working at The Forge as it is like one large family, everyone gets on with each other – lovely atmosphere. We have amazing angels that look after our lovely people and do an absolutely amazing job.

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Kayleigh

Job Title: Business Support Manager Joined: 2012

I have worked at The Forge Care Centre since 2012. It was my first job in care, after helping look after my grandmother at home.
I started here as a carer, providing hands on care to our lovely residents. I love to dance and bounce around - I have finally found a job that allows me to do this, and the residents join in!
Over the years I have had various different roles within the home, and I am now thriving in the Business Support Manager role.
I oversee the resident side of things, from making admissions as smooth as possible, managing personal allowances and supporting the home manager in any way I can.
I'm lucky enough to have a job where I have 76 Nana's and Grandad's to see everyday.

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Collette Woolford

Job Title: Deputy Manager Joined: 2025

I have been a qualified mental Health Nurse since 1990 and my experience base is in both functional mental health and dementia.
Person Centred Care and Treatment is very important to me and instilling that into the team is part of the ethos of the dementia training I provide to the staff in the home.
Our residents are at the heart of everything we do which means the nursing care is tailored to the needs of the individual.
As a manager, I aim to role model mutual respect and team work to all staff within the organisation which is then also reflected in the care that is given on a day to day basis.
I am a life long learner and as a nurse, I turn every experience and training into a opportunity to be a reflective practitioner and develop knowledge gained into practical improvement for myself and the team I help run.

Frequently Asked Questions about The Forge Care Centre

What types of Care is The Forge Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Forge Care Centre have?

There are 76 Single Rooms.

What are the Facilities & Services at The Forge Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Forge Care Centre to the centre of Cardiff?

3.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Forge Care Centre to verify any information. View our terms and conditions. The Forge Care Centre has an Enhanced Service - more info.