The Forge Care Centre

287 Cowbridge Road West, Ely, Cardiff CF5 5TD
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9.9 28 Reviews
  • The Forge Care Centre, Cardiff
The Forge Care Centre is a purpose built modern care home, located in Ely close to all local amenities. Situated on a main bus route with links to Cardiff central and Barry.

This high quality 76 bedroomed home provides person centred nursing and dementia care in a warm and homely environment. Set over four independent floors, each room is tastefully furnished and has an en-suite bathroom. Residents can enjoy personalised facilities within the home and private landscaped outdoor areas.

A wide range of activities are available and there are regular visits to the home by a chiropodist, GP, Vision Call opticians, dentist and hairdresser.

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Care Provided by The Forge Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Laura Coles (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Funding & Fees Guide for The Forge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,315 – £1,550
    • Self-Funded Residential Dementia Care £1,315 – £1,550
    • Self-Funded Nursing Care £1,315 – £1,550
    • Self-Funded Nursing Dementia Care £1,315 – £1,550
    • RESPITE Self-Funded Residential Care £1,315 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,314 – £1,550
    • RESPITE Self-Funded Nursing Care £1,315 – £1,550
    • RESPITE Self-Funded Nursing Dementia Care £1,315 – £1,550

  • + FNC (Local Health Board Nursing Contribution)


    Hairdressing, Toiletries & Chiropody are charged as extra's
  • (these prices are only a guideline, please contact The Forge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy for visiting - No set times or booking needed.


  • Parking

  • Car parking available.


The Forge Care Centre Reviews (28)

Total of 28, showing 21-28
9.9

The Forge Care Centre has a Review Score of 9.9 (9.910) out of 10, based on 21 reviews in the last 2 years. Over all time The Forge Care Centre has 28 reviews.

Overall Experience

  • 25
  • 1
  • 0
  • 0
  • 2

Date Published

28
6
9
21
7

Review from Paul J (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and helpful, always willing to go the extra mile for you. I couldn’t ask for a better place to call home for my mum. Knowing that she is well looked after is a great relief for all family members.
Thank you Forge Care Centre for looking after my mum.

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Review from Sue F (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Forge Care Centre since just before lockdown 2020. The staff have been fantastic throughout mum’s stay. Mum is always clean and well presented. We all feel that the staff have got to know her and tried their best to make her less anxious and stimulated. When she
became ill we were informed straight away, all the options were discussed and we were able to talk it through with the GP. Her end of life care was as good as it could have been. Mum was not distressed, or in pain. We felt so relieved and thankful that her death was calm and dignified. Thank you to all the staff at The Forge.

Reply from Gillian Reed, Home Manager at The Forge Care Centre

Thank you for your kind words. It was an absolute pleasure to care for Mum and an honour to nurse Mum to the end of her life. I do hope you and your family are well.


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Review from Amy I (Granddaughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went to live at The Forge Care Centre after a long stay in hospital during covid. Even though we could not visit we knew she was not doing well. She has been at The Forge over a year now and she looks so healthy and happy, and she put on weight, she's obviously enjoying the food! The staff are
welcoming and accommodating allowing a few of us to visit for a special birthday. There are always videos on the family Facebook page of activities that are being carried out and singers entertaining everyone. We cannot thank the Forge enough for the care and love they show my nan.

Reply from Gillian Reed, Home Manager at The Forge Care Centre

We are so pleased you are happy with the care Nan is receiving, it has been an absolute pleasure getting to know you all.


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Review from Linda D (Daughter of Resident) published on 25 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father has deteriorated In the last 5 months since being in The Forge. He now has to walk with a frame and his mobility has gotten worse because he was not given any stimulation on his legs to help him keep walking unaided.
He was not cared for as we expected. He was cared for better at home with
carers. He did not have regular showers and whenever we took him out his clothes were not clean and he was anxious from not showering every day and not having clean clothes on.
We were more often than not putting socks on him in the car park to take him out as this seemed an impossible task for the carers.
So glad we have now moved my father to another Care home where he is less anxious and much happier.
As a family, we have had so much stress and anxiety and are so pleased that my father has the care he deserves after working all his life.

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Review from Claire W (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad went to this care home in October 2021. Had problems with communications with the manager and staff from day one. When we took dad out he was always in dirty clothes, and sometimes hadn't even had a shower. Personal items from his room would go missing. Didn't feel like he was cared for there
at all.

Reply from Gillian Reed, Home Manager at The Forge Care Centre

Thank you for your feedback Claire. I am sorry that we did not meet your expectations but I am pleased we managed to sort our differences before Dad moved out. Please say hello to dad from us all, we do miss him, and everyone hopes he is happy and well settled in his new home.


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Review from Jacqueline J (Daughter-in-law of Resident) published on 9 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff and how they treat the residents. My mother in law is always clean and tidy and happy, even though she doesn't know where she is. They have great respect and great care for her, we are so grateful for the loving care you have for her, cannot thank you enough.

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Review from Robert (Son of Resident) published on 9 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at The Forge Care Centre for providing dignity and compassion for the end of life care for my 95 year old mother. The administrator competently sorted all the administration effortlessly at such short notice. She also showed such kindness in dealing with our family. All
the other staff I met were committed to their job and are a credit to the centre. The decor and design of the communal areas and rooms were modern, clean and homely. For vulnerable people in their care, this must make them feel secure and happy. Thank you, Forge Care Centre for the kindness shown to my mother albeit for a short period.

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Review from Ray B (Son of Resident) published on 19 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my Mum so much and it's clear the Manager and staff love her too. She is really being looked after and for that the whole family is grateful. Well done all, Mum is happy and content. And we enjoy the visiting...everyone is so nice. And the food...just ask my Mum...she loves it!

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for The Forge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for The Forge Care Centre is calculated as follows: ( (223 Excellents x 5) + (22 Goods x 4) ) ÷ 245 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Forge Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Meet the Team (5)

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Laura

Job Title: Home Manager

Joined: 2008

I joined the Summerhill Care Homes Group after graduating from university in 2008 and I have worked alongside and within all of our homes in a Business Support Role, having worked in both our Finance and Payroll departments for the group and I have often moved around each site to give extra support where needed.


Since opening in November 2010, I have been heavily involved in The Forge Care Centre and I have seen the home develop and evolve through the years previously having the position of Business Support Manager where I supported the Manager with running of the home and had direct responsibility for the personnel aspects of ancillary services.
I am now the home manager and I really enjoy my role.


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Julia

Job Title: Clinical Manager

Joined: 2017

I joined the team at The Forge Care Centre in April 2017 following an extensive career in Primary Care working for the NHS. I brought to the role as RGN a wealth of knowledge and clinical skills, including teaching and mentoring, nurse leadership, physical assessment and specialist knowledge of long-term conditions and chronic disease management.
I was promoted to Clinical Lead in 2018 and then to Clinical Manager in January 2021 where the role involves the management of the nursing team and supporting the Home Manager, Laura, with the safe day to day running of the home.


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Caroline

Job Title: Clinical Compliance & Quality Lead

Joined: 2016

I joined The Forge in November 2016 as a Registered Nurse. I brought with me various skills and knowledge following my career in both surgical and respiratory nursing. Since joining The Forge I have undertaken various roles including Senior Nurse and Clinical Lead further developing my skills and knowledge and developing skills in team management and obtaining my Level 5.
I work alongside both Julia and Laura to support the staff team with the safe day to day of the home and oversee the clinical and care compliance aspect of the home. I am also our in-house trainer for Moving & Handling, ANTT, IDDSI, Catheterisation, Tracheostomy Care, PEG Care, NEWS, Venepuncture and Sepsis and the training and development of our Nursing Teams.
I also head up the Activity Team, and alongside them I help plan our fund raising, daily activities and organised events and trips.


My role is ever evolving and no two days are the same, which is what makes my role such an interesting one for me


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Christine

Job Title: Business Support Manager

Joined: 2010

I came to The Forge in August 2010 before it opened, and haven’t left (I did try but my heart is at The Forge and always will be). I will still be here when I transfer from my desk to a bed! I’ve always worked in offices before working here, reconciling accounts for various companies, but this is the best job ever. Greeting families as they come to the home (getting paid to talk to people – perfect job).


I really love working at The Forge as it is like one large family, everyone gets on with each other – lovely atmosphere. We have amazing angels that look after our lovely people and do an absolutely amazing job.


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Kayleigh

Job Title: Business Support Manager

Joined: 2012

I have worked at The Forge Care Centre since 2012. It was my first job in care, after helping look after my grandmother at home.
I started here as a carer, providing hands on care to our lovely residents. I love to dance and bounce around - I have finally found a job that allows me to do this, and the residents join in!
Over the years I have had various different roles within the home, and I am now thriving in the Business Support Manager role.
I oversee the resident side of things, from making admissions as smooth as possible, managing personal allowances and supporting the home manager in any way I can.
I'm lucky enough to have a job where I have 76 Nana's and Grandad's to see everyday.