Ashwood Court, Sunderland, Tyne & Wear
Ashwood Court, Sunderland, Tyne & Wear
Ashwood Court, Sunderland, Tyne & Wear

Ashwood Court, in Sunderland, is a unique purpose-built care home, offering not just nursing, but focused and personalised care, covering a range of different dementia types and other related conditions.

They can provide care for up to 30 residents in a variety of well-appointed single rooms, all of which are en-suite.

The home is dementia-friendly, with relevant staff training and signage and activities, allowing residents to live relaxed and dignified lifestyles, whilst having access to a whole range of personal interests and activities.

The home was specifically designed to suit person-centred care, with comfortable interiors and skilled and friendly nurses and carers.

From the moment you step into the home, you can feel the friendly, warm atmosphere and the heartfelt dedication of the entire team.

At Ashwood Court Care Home the staff continually strive to maintain a family atmosphere within a warm and happy environment. Their recent CQC report specifically noted that, “There was a welcoming atmosphere and lots of laughter in the home.”

Everyone is encouraged to be as active as they can be, with activities such as dominoes and gentle exercise available on a regular basis.

Their dedicated activity coordinator ensures that all residents are happy with what they are doing - either in a group or on an individual basis.

The home is easily accessible via road and public transport and has ample visitor parking available.

It has well-kept enclosed gardens allowing occupants to spend time outside in the warmer weather.

Group: Private Healthcare (Holdings) UK Ltd

Person in charge: Hayley Greer (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From Sunderland city centre, head out towards Hendon/Seaham on A4018. Straight over roundabout for Raich Carter Sports Centre, then right at the next roundabout, and immediately right at the next, onto Corporation Road. After 400m, turn right at the crossroads into Rosalie Terrace. As the road bends to the left past Villette Surgery, Ashwood is the next building on the RHS, on the corner with Tower Street. Turn into Tower Street and immediately right again for the car park.

Visiting:

There are no restrictions on visiting times. However, it is preferred that appointments are booked in advance so staff can take the time to show visitors around fully. Family members are welcome and encouraged to visit with or separate from potential residents. If booked in advance, meals can be provided for visitors.

Parking:

Ample off-street parking is available on-site for up to 8 cars. There is also easy street parking available right outside the home.

Latest Care Quality Commission* Report on Ashwood Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Ashwood Court has a Review Score of 9.7 (9.658)

The Review Score of 9.7 (maximum of 10) for Ashwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Ashwood Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Ashwood Court is calculated as follows: ( (80 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashwood Court is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashwood Court?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashwood Court

  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I am very happy with my husband in here. He is well looked after by all the staff and well fed. He is very happy.

How likely would you be to recommend Ashwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very impressed with the level of care and support my father-in-law has received since arriving at the care home. The staff are very friendly and care for him in an efficient manner whilst also preserving his dignity. The facilities provide a homely atmosphere with comfortable seating and activities. The food provided is varied and of good standard and available outside of usual mealtimes should my father-in-law want it. He has settled in well and staff are very responsive to any concerns and deal with these accordingly.

How likely would you be to recommend Ashwood Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum became a resident in September 2016 after a spell in hospital and being a resident in a previous 'care' home, her conditioned had deteriorated. Since living at Ashwood Court she has been much more stable. We are very happy with the care she receives.

How likely would you be to recommend Ashwood Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A majority of staff and the manager are all great and caring, I feel confident leaving dad in their care. The downside is there are lots of issues with the laundry and items go missing. The food could do with an upgrade, more vegetables would be better. The manager has worked well to inspire the staff and ensure the daily running has improved.

How likely would you be to recommend Ashwood Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dave Partington, Director at Ashwood Court responded to this review on 20 Mar 2017:

We acknowledge some recent issues with laundry and staff have been made very aware of the importance of good tracking. We welcome any inputs on food menus and your comments have been passed to the kitchen staff.

A brilliant home for dad and settled well where he has always been looked after extremely well. The staff are approachable and friendly and try to keep as independent as able.

How likely would you be to recommend Ashwood Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad settled into Ashwood Court really well with the support of the staff. They are very caring and considerate and puts the needs of the residents first. As a family, we feel we made the right choice putting my dad in Ashwood Court.

How likely would you be to recommend Ashwood Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is satisfactory in most areas but the carers are particularly good and make the home what it is. Some things are not so good, but overall good.

How likely would you be to recommend Ashwood Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Dave Partington, Director at Ashwood Court responded to this review on 20 Mar 2017:

We would be keen to know what elements you feel are 'not so good'. This is the only way we can make improvements, which we are always keen to do.

Mam has been a resident in Ashwood Court since June/July 2016. Myself and siblings constantly visit the home on a daily basis and we are always made to feel very welcome by staff/management. Nothing is a problem for them if we have any queries they are always willing to help and if there is a problem they try their utmost to resolved. My Mam has been in 3 care homes in the past 18 months but she has never been as settled in any of the other care homes, so as a family, we are very happy with the care my Mam receives here, so we can't praise the home enough for everything they do for her.

How likely would you be to recommend Ashwood Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been here for 7 months and he has settled in well. Carers are very efficient and we get on well with all staff and residents. Overall, we are very happy with his level of care.

How likely would you be to recommend Ashwood Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Came on a daily basis to visit my husband found the staff exceptional food of a great standard and regular entertainment and things going on to keep the residents occupied.

How likely would you be to recommend Ashwood Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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