Neem Tree Care Centre

118 Oldfield Lane South, Greenford UB6 9JX
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9.6 28 Reviews
  • Neem Tree Care Centre, Greenford
Neem Tree is a modern, purpose built care centre, offering elderly nursing and dementia care. It is situated in Greenford, Middlesex, with easy access to the boroughs of Ealing, Brent, Harrow and Hounslow. They also have a dedicated Asian Care wing. Neem Tree has been thoughtfully designed and tastefully decorated so as to meet the needs of resident groups. All rooms are single rooms with en-suite shower facilities. Each room is fully furnished and has a telephone point, a nurse call-bell and its own flat screen TV. Each of the three floors has its own comfortable lounges and dining areas where residents can relax. They are also a place to socialise, watch television or entertain guests. In addition, they have a quiet lounge, media room and a hairdressing salon. For nursing clients they provide state of the art profiling beds and where required can install ceiling hoists.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Hairdressing, Chiropody are excluded from the weekly fee.
There may be an element of a third party contribution if the local authority is unable to pay our total weekly fee.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hansa Menon/Jane Kabue (Manager)

Local Authority / Social Services

Admission Criteria

  • We also have an Asian/Indian Wing
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 4

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (54)

Neem Tree Care Centre Reviews (28)

9.6

Neem Tree Care Centre has a Review Score of 9.6 (9.633) out of 10, based on 14 reviews in the last 2 years.
Over all time Neem Tree Care Centre has 28 reviews.

Overall Experience
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Date Published
  • 28
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  • 14
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Reviewer Connection to Neem Tree Care Centre
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Total of 28, showing 21-28
Review from Maureen C (Daughter of Resident) published on 4 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father sadly passed away on 3rd September 2019, he was 96. The staff in this home are very kind and very caring. From the management to the nursing staff and the carers I say thank you. Thank you for taking care of my dad, for getting to know him as a person and caring for his needs. He knew all
of your names and was very happy in the Neem Tree. I take my hat off to you all.
Reply from Meera Shah, Director at Neem Tree Care Centre

Dear Maureen, Thank you so much for your kind comments. We will share them with staff who will be extremely grateful for the feedback.

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Review from Carole S (Sister of Resident) published on 22 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been residing at Neem Tree Care Centre from June 2018 to March 2019. I visit him at least twice every week. I can't praise the care my brother has had, every aspect of care received has been 100%. This home has changed my brothers life. He is so happy. All the staff are always so caring.
The nursing he receives is also excellent. My brother does have a high level of nursing needs. Thank you Neem Tree.
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Review from Norma F (Son-in-law of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has been a resident at Neem Tree for 2 years and 3 months and he has been very happy there. He was well looked after and never neglected. His medication was administered well and his medical records kept well so that whenever needed to visit hospital for regular appointments I could
supply the doctors with well-kept information. Apart from conditions which he had before he went to Neem Tree he was kept in good health which only deteriorated in the past few months, after his 95th birthday. His dignity was respected to the end and he was nursed with loving care and attention. This care was to all. An excellent care home highly recommended.
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Review from Nina S (Granddaughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan stayed at Neem Tree Care Centre until her passing in October 2018. Her 8 months there saw her body in major decline, but the staff were extremely attentive, particularly during any illness. She was well cared for and treated with dignity and respect. The management team were always available
to assist with queries and showed great concern for her welfare. The nursing team ensured she was clean and well fed and treated her like family. We are very pleased with the treatment she received.
Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you so much for your positive feedback. Your comments will be passed to the Team and will motivate them to do better. Thanks again.

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Review from S B (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are very caring of my mother and they know her needs, likes and dislikes.
They treat her with respect and show real affection towards her.
As a family, we feel she is well cared for and safe.
Reply from Meera Shah, Director at Neem Tree Care Centre

Thank you for your positive feedback.
We do strive for continuous improvement and look forward to discussing the review with you.

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Review from Naina S (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Neem Tree staff and care for my mum was excellent and if this source was in Harrow I would never move my mum and make it a permanent resident there.
We really appreciate the care my mum got. Thanks once again to all the staff and the service management.
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Review from Jolanta G (Friend of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really very impressed by this care home. I don't always announce my visits, as I know by now the meal times etc... But every time I come I can see the same, exemplary cleanliness and extremely kind staff tending to the people in their care.
In every contact with a resident and indeed with visitors
like me, every staff member smiles is very friendly and kind.
They are very attentive to the issues of comforting the residents, I watched how the friend I came to see, who is now no longer on her feet, was gently helped into a position that was more comfortable for her, her pillows and blankets adjusted. All done with tenderness and patience.
Sad though it is to see my friend in her ever worsening state, seeing how well she is being cared for I find reassuring.
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Review from Raman P (Son-in-law of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law was a resident of Neem Tree Care Home during the last three months of his life where he received care and attention that can only be described as fantastic. The dedication of the staff ensured he was comfortable and cared for which certainly made him feel happy. The staff and management
at Neem Tree are to be commended for making the lives of the residents as happy as possible which in turn made us, the relatives, also happy to know that they were in good hands.
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Neem Tree Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Neem Tree Care Centre is calculated as follows: ( (112 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Neem Tree Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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