Merton Place

The regular weekly entertainment and activities are enjoyed by all a ready stimulus for chat and happy memories.

My husband spent 4-months as a resident. He required a lot of care, and Merton Place looked after him in such a loving and caring way that it felt like home. I cannot give enough praise to all the staff. A lovely environment where everyone is treated with kindness and respect.

Recently I was advised that my mother needed to move from a residential home into a nursing home by a hospital assessment team. After much searching, I found Merton Place and we were lucky that there was a vacancy for Mum. She had some difficulty settling into her new home after two months in a hospital environment. Merton Place have done everything possible to help Mum settle. They have adapted their practice to suit her needs and gone the extra mile to get to know her and to help her to feel safe and cared for. I could not be happier with the way that the Manager, Deputy and all the nursing and care team are looking after Mum. They have really taken the time to get to know her. The home environment reflects the respect and care they give to their residents, it is warm and inviting and backed up with attentive and loving care. The G,P. that attends the residents is fantastic and works collaboratively with the staff and relatives. Family are also made very welcome at the home.

My mother was cared for in Merton Place for 12months when it was deemed she could not return to her carehome. She suffered from dementia and was mainly bed bound. We could not have chosen a better nursing home and after trawling round many we decided on Merton Place. The care she received was exceptional and we could not have asked for more.

External entertainers were brought in for residents. Managed palliative care well.

The service etc. is at best excellent,at worst good, but never bad. With different staff, circumstances etc. standards fluctuate. Clean, fresh home, excellent, approachable yet professional management. Food good and varied. They care about the spouse/partner as much as the resident. Some night staff bit iffy, but monitoring and training is ongoing.