Merton Place

8 Pwyllycrochan Avenue, Colwyn Bay LL29 7BU
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8.2 15 Reviews
  • Merton Place, Colwyn Bay
Merton Place care home in Colwyn Bay, Conwy is a compassionate, friendly care home.

There are a wide variety of social activities to suit care home residents interests.

Trained staff give people the high quality care and respectful, dignified support they need.

Residents can enjoy delicious meals catered to their special dietary requirements.
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Care Provided by Merton Place

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Merton Place to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority

Contact Merton Place to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Christina Hale (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (54)

Visiting

  • Visitors welcome without restriction other than overnight.
    Visitors can access the home via reception and may also request an access fob to enable ease and independent access to the home at a time of their choosing.

Parking

  • There is parking on site on the car park and locally.

Merton Place Reviews (15)

8.2

Merton Place has a Review Score of 8.2 (8.234) out of 10, based on 3 reviews in the last 2 years.
Over all time Merton Place has 15 reviews.

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Review from Hannah E (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident here for 3 years and it was honestly a place he called home. Staff were amazing with him and tried to involve him in all activities even though sometimes that was difficult. We are so glad my dad got to spend his last years here where he was happy.
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Review from A J (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was transferred from hospital following a health condition to Merton Place,
he was treated with dignity and kindness.
He had two weeks at Merton Place, sadly he passed on 15th May.
I would like to thank all the staff at Merton Place for their kindness shown to us as a family. Special thanks
to the staff.
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Review from C M (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum only spent a couple of months here but was at all times treated with care and respect. The staff were polite and friendly whenever we visited, and I'm grateful to them for making Mum's last couple of months comfortable. There was a warm, welcoming atmosphere in the place.
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Review from D M (Daughter of Resident) published on 27 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is the most precious thing to me and knowing that she is being taken care of is a godsend. Mum has been in Merton Place for nearly 7 years and I cannot praise the staff more for taking such good care of her and keeping in touch with the family. Putting family members in care homes is a difficult
decision but having an excellent care home helps to diminish any worries.
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Review from M R (Son of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A modern care home with pleasant, well-equipped rooms for residents with lots of space in the other common rooms (sitting and dining areas). Staff look after Dad very well and care for him and his needs. As I don't live in the area, I rely on the home for updates about Dad and any specific needs he
requires me to sort out. I always feel welcomed and have access with my own key card to the setting (following the reduction in Covid rules). They also have a good relationship with the local health services (GP and specialist services) when further intervention is required.
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Review from Christopher H (Son of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Merton Place for about 8 years now the service and care that Mum gets is second to none. I know she is in good safe hands the food is always good. The staff are friendly and will always answer any questions.
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Review from P T (Husband of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic home and the staff are brilliant. My wife is very happy there and feels at home. Facilities are good and weekly events for residents are well thought out. The staff are very helpful and friendly, my wife is looked after very well. Highly recommend. Thanks to all staff for everything they do.
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Review from Stephen R (Son of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for approximately two years. It is a lovely place and I have been so grateful to all the staff for their skill, concern and care. I live a long way from North Wales and knowing my mother is in such a safe and caring place gives me great peace of mind, for which I
am very grateful.
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Review from Tony M (Son of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Merton Place in May 2022 after spending considerable time in the hospital. As a family, we were concerned as to how he would settle in a care home. We needn't have worried!
The manager, her deputy and all the nursing and care team staff at Merton Place have done everything
they could to welcome Dad into his new home, or hotel as he likes to think of it. Nothing is too much trouble and after an initial settling-in period Dad has benefitted from the increased social interaction he now has and is enjoying the attention, comfort and surroundings of his new home. The welcoming and caring environment at Merton Place is the first thing that strikes you when you step inside. There is always a cheerful smile and welcome greeting to meet you. All residents are treated with dignity and respect and immediately made to feel part of a larger, happy family.
The regular weekly entertainment and activities are enjoyed by all a ready stimulus for chat and happy memories.
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Review from A M (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad needed to spend some time in full-time care during the summer and we were fortunate enough to be able to find a place for him at Merton Place. All of the team are so helpful and friendly and nothing was ever too much trouble. Dad really enjoyed being there and the staff made him feel so well
cared for. Sadly, he reached the end of life during his stay and the care and compassion shown to Dad and all of us, was something we will always be grateful for.
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Review from Elaine E (Wife of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent 4-months as a resident. He required a lot of care, and Merton Place looked after him in such a loving and caring way that it felt like home. I cannot give enough praise to all the staff. A lovely environment where everyone is treated with kindness and respect.
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Review from Tara M (Daughter of Resident) published on 29 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently I was advised that my mother needed to move from a residential home into a nursing home by a hospital assessment team. After much searching, I found Merton Place and we were lucky that there was a vacancy for Mum. She had some difficulty settling into her new home after two months in a hospital
environment. Merton Place have done everything possible to help Mum settle. They have adapted their practice to suit her needs and gone the extra mile to get to know her and to help her to feel safe and cared for. I could not be happier with the way that the Manager, Deputy and all the nursing and care team are looking after Mum. They have really taken the time to get to know her. The home environment reflects the respect and care they give to their residents, it is warm and inviting and backed up with attentive and loving care. The G,P. that attends the residents is fantastic and works collaboratively with the staff and relatives. Family are also made very welcome at the home.
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Review from Lynda M (Daughter of Resident) published on 4 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for in Merton Place for 12months when it was deemed she could not return to her carehome. She suffered from dementia and was mainly bed bound. We could not have chosen a better nursing home and after trawling round many we decided on Merton Place. The care she received was exceptional
and we could not have asked for more.
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Review from Roger F (Son of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A purpose built care home offering intensive care.
Staff always helpful and seemed genuinely concerned to keep my mother (advanced dementia and immobile) as happy and well cared for as possible.
The building and rooms were kept clean, tidy and fresh.
External entertainers were brought in for residents.
Managed palliative care well.
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Review from Glyn E (Husband of Resident) published on 6 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service etc. is at best excellent,at worst good, but never bad. With different staff, circumstances etc. standards fluctuate. Clean, fresh home, excellent, approachable yet professional management. Food good and varied. They care about the spouse/partner as much as the resident. Some night staff
bit iffy, but monitoring and training is ongoing.
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Current Review Score: 8.2 (8.234)

Overview of Review Score

The Review Score of 8.2 (8.234) out of 10 for Merton Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Merton Place is calculated as follows: ( (24 Excellents x 5) + (10 Goods x 4) ) ÷ 34 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.528 Points relating to the number of positive Reviews for Merton Place is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 3 Positive Reviews ÷ 10.8 = 0.278
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Merton Place

What types of Care is Merton Place registered for?

Older Person Care & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Merton Place have?

There are 54 Single Rooms.

What are the Facilities & Services at Merton Place?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merton Place to the centre of Colwyn Bay?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merton Place to verify any information. View our terms and conditions. Merton Place has an Enhanced Service - more info.