Diamond House

Bewcastle Grove, Mowmacre Hill, Leicester LE4 2JW
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9.5 31 Reviews
  • Diamond House, Leicester
Diamond House is committed to personalised care within a friendly environment that helps residents to live an active and fulfilling life.

A great deal of effort has been taken to decorate and furnish the home to a high standard, while a robust staff training programme keeps standards high.

Many individual and group activities are encouraged to support independence, with full respect for culture, background and religious beliefs.
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Care Provided by Diamond House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1050 – £1200
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Local Authority funding accepted

These prices are only a guideline, please contact Diamond House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Julie Wilkinson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open visiting

Parking

  • On site parking

Diamond House Reviews (31)

9.5

Diamond House has a Review Score of 9.5 (9.535) out of 10, based on 16 reviews in the last 2 years.
Over all time Diamond House has 31 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Diamond House
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Total of 31, showing 1-20
Review from Jane J (Niece of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother, sister and I are very happy with the excellent care that our uncle receives in Diamond House. We know he is safe and warm and well fed. The staff are always very helpful and keep in regular contact as we don't live very close to the Home. It is quite difficult living a distance away but
we feel very reassured that he is being monitored and cared for by a very capable team of people.
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Review from N G (Wife of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past twelve months, conditions have improved a lot within the care home.The staff are a lot more kinder and supportive towards the service users, who are cared for well. I've noticed there are certain outstanding members of staff who go the extra mile to make sure the residents are happy and
safe, while most of the not so nice staff have gone. Keep up the good teamwork guy's.Thanks for caring and sharing!
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Review from Donna J (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member have been cared for at Diamond Care Home since November 2019.
In my view the care that my family member
have received coming up for 6 years now have been kind , professional and supportive
I know my family member is enjoying been at DCH. In particular she enjoys the food and activities
when she is able to recall when asked by family members.
I find that all staff at DCH are responsive to requests from family members and making appropriate changes if requested by family members.
I will take this opportunity to thank care staff, admin staff , activities coordinators, catering staff. laundry staff , cleaning staff ,premises staff and management staff for providing a happy ,safe, warm, clean environment fir my family member.
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Review from John S (Brother of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was taken into the Sapphire wing at the beginning of May with a severe pressure sore which has now healed well. All the staff have been excellent in looking after him. He has some very complex caring needs and has very limited communication after a brain tumour. They constantly update me
on any problems that need addressing.
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Review from Alan P (Husband of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sapphire house do a very good job with residents that are least difficult to deal with .
All the staff do a good job and a few of them go the extra mile to make the residents happy to be at the home and give the relatives of the residents comfort in knowing that they are being looked after as well
as can reasonably be expected
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Review from Karen S (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great place , carers are fantastic, mum is always clean and tidy and fed well , no one wants to end up in care but we couldn't manage and it was a must and I'm so happy it's worked out well , this home and the seniors and staff are fantastic , thank you to them all
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Review from Samantha W (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum first stayed at Diamond House for respite care and has now returned after a year away. Any concerns I had in the past were promptly dealt with, which gave me confidence in the home. The staff are always friendly and welcoming. Mum enjoys being able to request walks when she wants, and there are
always activities available to keep residents engaged. Overall, her needs are well met and I feel reassured knowing she's being well cared for.
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Review from D P (Son of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but good things to say about the care and love my mum receives from all staff. Only 1 observation washing her hair the day after it's been set is somewhat odd but it's a small item that we can live with
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Review from Julie K (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with the excellent care provided for our Mum in Diamond House. The staff are always kind and considerate. The senior carers have regular full reviews with Mum, and we are consulted and asked if we have any concerns. The staff are always approachable, willing to listen
and help in any way they can. Whenever we have made a suggestion that we feel may benefit her, it has been acted upon without delay. Thank you to all the staff, you do a great job.
From a grateful family.
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Review from P K (Friend of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful. The home is always clean and tidy. There is a good diary of different events for residents to enjoy every week with lots of variety to suit the residents capabilities.
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Review from G P (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident of Diamond House from December 2023. She was diagnosed with dementia three years earlier and when it came to the time that we could not care for her safely ourselves we agonised over her going into a care home. We should not have worried from the very first day she was offered
outstanding care. The staff showed her respect and valued her dignity. They were inspirational in how they showered her with affection and made her feel safe and loved. We were made to feel so welcome and they understood the importance of our family relationships and how deeply we cared for our mum. She was treated with kindness and her care was exceptional it went beyond our expectations. She was cared for during her final days with the same respect care and love and they showed this to us during our most difficult time. For this we are forever grateful the staff cared for her and us so well in her final days and this gives us great comfort as we navigate this world without her.
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Review from Dian S (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was a fantastic care home which my father stayed in for just over 12 months before he passed away. He arrived in a distressed state after a hip operation, limited mobility and early stage dementia. Immediately the staff took care of him, showing great patience and empathy with his situation. They
ensured he was comfortable there ate regularly and was always on top of his medication. Our family experience with the home and staff was very good. We received regular updates on how my dad was doing and if there were any issues they contacted us. They were truly amazing in his final week when he needed constant care and attention. An excellent location for people who need residential care. The staff are amazing. I would highly recommend.
Reply from Rahi Joshi, Marketing Associate at Diamond House
Thank you for sharing your heartfelt experience. We're truly sorry for your loss and appreciate your kind words about the care your father received. Your recommendation means a lot to us.
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Review from Jason N (Son of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Shocking from the day he was first moved in, everything was stressful to get anything done and saw some disturbing scenes, told social services about them and had meetings there with them, excuse after excuse, then my dad was attacked and left with a bad wound on his left arm. They refused me access
to take him to accident and emergency and waited 48 hours until my dad's wound was infected to ring an ambulance. Before that they told social services and myself it was just a scratch which my dad had done by scratching himself which was not the case at all, said the hospital staff and was hospitalised for nearly two weeks. There is now a safeguarding investigation going on. My dad was seriously injured, this care home is absolutely shocking and should be put under special measures.
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Review from Margaret B (Wife of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visit every week and are always treated by cheerful polite staff. We have nothing negative to say about my husband's care, thank you so much. He seems very comfortable and we do not get a lot of sense out of him as the dementia has now set in. I still feel guilty about putting him in a care home
but at 81 years I could not cope with him. Getting old is no great shakes I can tell you. I am so impressed with the staff at the care home and nothing seems too much trouble for them. I would definitely recommend the care home to anyone.
Reply from Rahi Joshi, Marketing Associate at Diamond House
Thank you for your kind feedback. We're glad to hear that your husband is comfortable and well cared for and that the staff have made such a positive impact. We appreciate your trust in our care.
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Review from Lynda R (Sister of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my visit to Diamond House I am always greeted by very friendly staff who always have the time to stop to answer any questions I may have. The atmosphere is very welcoming and relaxed and the relationship between the staff and residents is very positive and the staff relate to the residents with kindness
and understanding, recognising their individual needs. My brother is extremely happy at Diamond House has a very good relationship with all staff and is never pressurised into anything he does not want to participate in.
Reply from Rahi Joshi, Marketing Associate at Diamond House
Thank you for your kind feedback about Diamond House. It's wonderful to know that your brother is happy with his tailored care. I will pass your kind sentiments to our home team. Kind regards,
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Review from Diane W (Daughter of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident since late April and as a family we feel she has improved all round greatly. All the staff are very caring and management/admin staff are approachable at all times. The only reason I have not given 5 stars is that sometimes laundry items have not been returned and sometimes
I have taken items home as washing has returned still stained. My mum tends to be too tired to participate in activities, but I have witnessed the team's hard work to create stimulation for residents. It is first class.
Reply from Rahi Joshi, Marketing Associate at Diamond House
Thank you for sharing your feedback. We're pleased to hear that your mum has shown improvement and that you've found the staff to be caring and approachable. Your input is valuable, and we're…read more
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Review from C N (Partner of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit Diamond House I am greeted by very friendly staff, all very pleasant, and I get offered tea or coffee, and a slice of cake. Often when I am in my partner's room they knock on the door to ask if everything is okay and if there is anything he wants. My partner cannot praise them enough he
is really happy at Diamond House.
Reply from Rahi Joshi, Marketing Associate at Diamond House
Thank you for recognising our team's efforts, it is our pleasure to know you both have settled in and are happy with the tailored care. Our team maintains a high-quality standard of care at all times.…read more
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Review from J J (Daughter-in-law of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank all staff at Diamond House for their care, attention and love for Mum. She arrived about six weeks ago after a very lengthy stay in hospital. The consistency and kindness of the care have without doubt helped her to settle quickly into her new home. She looks very well, feels
safe and is enjoying the social aspects of eating together and the daily activities. After a year of very poor health, it's a big relief to her family to see her so well and happy now. We hope she has many years at Diamond House enjoying life.
Reply from Rahi Joshi, Marketing Associate at Diamond House
It is our pleasure to care for your mum, we appreciate your feedback and thank you for recognising the team's hard work. We ensure to maintain high standards of care at all times. I will share your…read more
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Review from S L (Brother of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We, as a family, are very satisfied with our brother's care at Diamond House. He has been there for just over a year now and the care he has received is excellent.
It helps that he is an easy going man but you can feel the affection that the staff have for him.
Reply from Rahi Joshi, Marketing Associate at Diamond House
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your brother's care. Your feedback is very much appreciated. I will ensure your comments are shared…read more
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Review from F I (Son of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother continues to settle in and seems more content with her surroundings. She is eating and sleeping well. She no longer asks to go home. Her room is outstanding and meets all her needs. The staff and overall atmosphere is excellent.
Reply from Rahi Joshi, Marketing Associate at Diamond House
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared…read more
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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.535 for Diamond House is calculated as follows: ( (147 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 187 Ratings = 4.535
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Diamond House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Diamond House

What types of Care is Diamond House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Diamond House have?

There are 74 Single Rooms.

What are the Facilities & Services at Diamond House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Diamond House to the centre of Leicester?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Diamond House to verify any information. View our terms and conditions. Diamond House has an Enhanced Service - more info.