Diamond House, Leicester, Leicestershire
Diamond House, Leicester, Leicestershire
Diamond House, Leicester, Leicestershire

Diamond House is committed to personalised care within a friendly environment that helps residents to live an active and fulfilling life.

A great deal of effort has been taken to decorate and furnish the home to a high standard, while a robust staff training programme keeps standards high.

Many individual and group activities are encouraged to support independence, with full respect for culture, background and religious beliefs.

Group: Minster Care Group

Person in charge: Julie Wilkinson (Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Polish, Romanian

Single Rooms: 44

Shared Rooms: 0

Rooms with ensuite WC: 44

Fees information:

Local Authority funding accepted

Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Visiting:

Open visiting

Parking:

On site parking

Latest Care Quality Commission* Report on Diamond House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Diamond House has a Review Score of 9.4 (9.363)

The Review Score of 9.4 (maximum of 10) for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Diamond House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for Diamond House is calculated as follows: ( (52 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.682 Points relating to the number of positive Reviews for Diamond House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.8 Target = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Diamond House?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Diamond House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1

I always find the staff very caring and helpful and my uncle seems to be well cared for. If there is a problem with him, they always contact me.

How likely would you be to recommend Diamond House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The carers are very helpful and caring with residents.

Very friendly place.

The food is excellent.

How likely would you be to recommend Diamond House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been in Diamond House for the last eight months and we have total peace of mind that he is being well cared for and looked after. The home is friendly and well run, the food is marvellous and the staff are brilliant and treat everyone with respect. They involve family members with special days. We went to a fabulous bonfire party which we all thoroughly enjoyed. The staff made sure all the residents who wanted to participate were kept warm and encouraged to join in with the festivities. Our dad really likes it here and we can't thank the home enough for all they have done and continue to do for our dad.

How likely would you be to recommend Diamond House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is Brill!

How likely would you be to recommend Diamond House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Diamond House for approximately 4 months. She was admitted with dementia. The home is decorated with dementia in mind. The staff are all brilliant and professional with a very caring outlook for all residents. The food is very good. The grounds and the house cat give it a very homely atmosphere. I was worried about my mum going into a home but the management and staff at Diamond House have reassured me. The home lets residents be independent but with help at hand if needed. There are numerous activities that the staff involve the residents in, including painting, Bingo and singing to name just a few. The staff make the residents feel that it is their home. The home also embraces visitors and invites are extended to special occasions such as firework night street parties etc.

How likely would you be to recommend Diamond House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum has been at Diamond House since June 2017 and absolutely loves it. She settled in immediately and has made many friends, enjoys the company, and likes to get involved in most activities organised by the staff at Diamond House. A lot of what they do relating to activities is also good exercise and great fun for all the Residents. We have seen a vast improvement in my Mum's welfare and very happy that she is being well looked after at Diamond House. All the Staff are very helpful and always have time when we need to discuss anything. I would have no hesitation in recommending Diamond House to anyone.

How likely would you be to recommend Diamond House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Diamond House

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Diamond House