






Diamond House is committed to personalised care within a friendly environment that helps residents to live an active and fulfilling life.
A great deal of effort has been taken to decorate and furnish the home to a high standard, while a robust staff training programme keeps standards high.
Many individual and group activities are encouraged to support independence, with full respect for culture, background and religious beliefs.
Care Provided by Diamond House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Local Authority funding accepted
The price(s) shown are provided by the care home. Contact Diamond House for full pricing details and T&Cs.
Contact Diamond House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Julie Wilkinson(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Open visiting
Parking
- On site parking
Diamond House Reviews (35)
Diamond House has a Review Score of 9.5 (9.527) out of 10, based on 20 reviews in the last 2 years.
Over all time Diamond House has 35 reviews.
When I visit Diamond House I am greeted by very friendly staff, all very pleasant, and I get offered tea or coffee, and a slice of cake. Often when I am in my partner's room they knock on the door to ask if everything is okay and if there is anything he wants. My partner cannot praise them enough he is really happy at Diamond House.
Kind regards.
We would like to thank all staff at Diamond House for their care, attention and love for Mum. She arrived about six weeks ago after a very lengthy stay in hospital. The consistency and kindness of the care have without doubt helped her to settle quickly into her new home. She looks very well, feels safe and is enjoying the social aspects of eating together and the daily activities. After a year of very poor health, it's a big relief to her family to see her so well and happy now. We hope she has many years at Diamond House enjoying life.
Kind regards.
The carers are always there and happy to assist in anything you need to do. I am very happy and content here. I enjoy the activities and socialising with the friends that I have made here. I enjoy reading so I sit in my bedroom sometimes as it is comfortable and peaceful. I always feel included by all staff. I always feel safe and secure.
Kind regards.
I find the staff friendly and helpful. They are informative about residents and are very approachable. I can see it is sometimes difficult with shortages of staff but they always do their best and are willing to answer any questions.
Thank you for your kind words. We are happy to know you are satisfied with the tailored care for your loved one and our team works hard to ensure the best standards of care are maintained in the home at all times. I will pass on your sentiments to the home team.
Overall we are very happy with Dad's care. He always seems happy and secure. The staff are always there to help when it is needed, always pleasant and friendly.
It is our pleasure to care for your dad and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Our mother continues to settle in and seems more content with her surroundings. She is eating and sleeping well. She no longer asks to go home. Her room is outstanding and meets all her needs. The staff and overall atmosphere is excellent.
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
It helps that he is an easy going man but you can feel the affection that the staff have for him.
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your brother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
My mum was residing in the Sapphire Unit which is a new part of Diamond House so the overall appearance of the home and rooms is fresh and modern. The food is very good and there is always a freshly baked homemade cake each day. I got to know a lot of the staff and most of them were caring, kind individuals and my mum had a good relationship with a few of them in particular.
However her stay was not without incident and when these issues were raised with the management, criticism was not taken well. I didn't see or get asked for input into a care plan and there was no wish to work through the issues that had occurred. If you are prepared to put up and shut up then this is a perfectly acceptable home. If not then I suggest you look elsewhere.
We take all feedback very seriously. My apologies that your experience was not what you had hoped for, although it is reassuring that you say the staff were caring, kind individuals and your mum had a good relationship with them. The care and well-being of our residents are always our principal...
The carers were so friendly and looked after her so well and always kept me informed of any changes.
Her last few days were very quick but they couldn't have done more to make her comfortable and were very supportive of the family.
I would highly recommend this care home to anyone.
I always find the staff very caring and helpful and my uncle seems to be well cared for. If there is a problem with him, they always contact me.
The carers are very helpful and caring with residents.
Very friendly place.
The food is excellent.
My dad has been in Diamond House for the last eight months and we have total peace of mind that he is being well cared for and looked after. The home is friendly and well run, the food is marvellous and the staff are brilliant and treat everyone with respect. They involve family members with special days. We went to a fabulous bonfire party which we all thoroughly enjoyed. The staff made sure all the residents who wanted to participate were kept warm and encouraged to join in with the festivities. Our dad really likes it here and we can't thank the home enough for all they have done and continue to do for our dad.
Everything is Brill!
My mother has been in Diamond House for approximately 4 months. She was admitted with dementia. The home is decorated with dementia in mind. The staff are all brilliant and professional with a very caring outlook for all residents. The food is very good. The grounds and the house cat give it a very homely atmosphere. I was worried about my mum going into a home but the management and staff at Diamond House have reassured me. The home lets residents be independent but with help at hand if needed. There are numerous activities that the staff involve the residents in, including painting, Bingo and singing to name just a few. The staff make the residents feel that it is their home. The home also embraces visitors and invites are extended to special occasions such as firework night street parties etc.
My Mum has been at Diamond House since June 2017 and absolutely loves it. She settled in immediately and has made many friends, enjoys the company, and likes to get involved in most activities organised by the staff at Diamond House. A lot of what they do relating to activities is also good exercise and great fun for all the Residents. We have seen a vast improvement in my Mum's welfare and very happy that she is being well looked after at Diamond House. All the Staff are very helpful and always have time when we need to discuss anything. I would have no hesitation in recommending Diamond House to anyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 May 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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