Diamond House

Bewcastle Grove, Mowmacre Hill, Leicester LE4 2JW
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9.5 31 Reviews
  • Diamond House, Leicester
Diamond House is committed to personalised care within a friendly environment that helps residents to live an active and fulfilling life.

A great deal of effort has been taken to decorate and furnish the home to a high standard, while a robust staff training programme keeps standards high.

Many individual and group activities are encouraged to support independence, with full respect for culture, background and religious beliefs.
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Care Provided by Diamond House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1050 – £1200
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Local Authority funding accepted

These prices are only a guideline, please contact Diamond House to find out the exact price for your requirements.

Contact Diamond House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Diamond House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Julie Wilkinson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Open visiting

Parking

  • On site parking

Diamond House Reviews (31)

9.5

Diamond House has a Review Score of 9.5 (9.535) out of 10, based on 16 reviews in the last 2 years.
Over all time Diamond House has 31 reviews.

Overall Experience
  • 21
  • 8
  • 1
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Date Published
  • 31
  • 11
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  • 16
  • 15
Reviewer Connection to Diamond House
  • 12
  • 6
  • 3
  • 2
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  • 1
  • 1
  • 1
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Total of 31, showing 21-31
Review from V S (Daughter of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are very happy with Dad's care. He always seems happy and secure. The staff are always there to help when it is needed, always pleasant and friendly.
Reply from Rahi Joshi, Marketing Associate at Diamond House
It is our pleasure to care for your dad and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
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Review from M H (Wife of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff friendly and helpful. They are informative about residents and are very approachable. I can see it is sometimes difficult with shortages of staff but they always do their best and are willing to answer any questions.
Reply from Rahi Joshi, Marketing Associate at Diamond House
Thank you for your kind words. We are happy to know you are satisfied with the tailored care for your loved one and our team works hard to ensure the best standards of care are maintained in the home…read more
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Review from I D (Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are always there and happy to assist in anything you need to do. I am very happy and content here. I enjoy the activities and socialising with the friends that I have made here. I enjoy reading so I sit in my bedroom sometimes as it is comfortable and peaceful. I always feel included by all
staff. I always feel safe and secure.
Reply from Rahi Joshi, Marketing Associate at Diamond House
The Minster team is happy to help always, thank you for sharing your experience with us. It is our pleasure to have you with us and ensure to maintain the best standards of care at all times.
Kind…read more
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Review from Diane B (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Reviews are always subjective and no two cases are the same. I know when I was looking for a care home for my mum the more reviews I could read the better because they were from people who would be in the same situation as myself.
My mum was residing in the Sapphire Unit which is a new part of Diamond
House so the overall appearance of the home and rooms is fresh and modern. The food is very good and there is always a freshly baked homemade cake each day. I got to know a lot of the staff and most of them were caring, kind individuals and my mum had a good relationship with a few of them in particular.
However her stay was not without incident and when these issues were raised with the management, criticism was not taken well. I didn't see or get asked for input into a care plan and there was no wish to work through the issues that had occurred. If you are prepared to put up and shut up then this is a perfectly acceptable home. If not then I suggest you look elsewhere.
Reply from Jankee Patel, Head Office at Diamond House
We take all feedback very seriously. My apologies that your experience was not what you had hoped for, although it is reassuring that you say the staff were caring, kind individuals and your mum had a…read more
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Review from Joanne A (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother only spent 18 months at Diamond House but she loved everything about it from her lovely bedroom to the staff and especially the delicious meals.
The carers were so friendly and looked after her so well and always kept me informed of any changes.
Her last few days were very quick but they
couldn't have done more to make her comfortable and were very supportive of the family.
I would highly recommend this care home to anyone.
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Review from Carol W (Niece of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff very caring and helpful and my uncle seems to be well cared for. If there is a problem with him, they always contact me.
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Review from Debra B (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very helpful and caring with residents.


Very friendly place.


The food is excellent.

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Review from Sandra O (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Diamond House for the last eight months and we have total peace of mind that he is being well cared for and looked after. The home is friendly and well run, the food is marvellous and the staff are brilliant and treat everyone with respect. They involve family members with special
days. We went to a fabulous bonfire party which we all thoroughly enjoyed. The staff made sure all the residents who wanted to participate were kept warm and encouraged to join in with the festivities. Our dad really likes it here and we can't thank the home enough for all they have done and continue to do for our dad.
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Review from Robert K (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is Brill!
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Review from Philip F (Son of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Diamond House for approximately 4 months. She was admitted with dementia. The home is decorated with dementia in mind. The staff are all brilliant and professional with a very caring outlook for all residents. The food is very good. The grounds and the house cat give it a very
homely atmosphere. I was worried about my mum going into a home but the management and staff at Diamond House have reassured me. The home lets residents be independent but with help at hand if needed. There are numerous activities that the staff involve the residents in, including painting, Bingo and singing to name just a few. The staff make the residents feel that it is their home. The home also embraces visitors and invites are extended to special occasions such as firework night street parties etc.
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Review from Norman G (Son of Resident) published on 11 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Diamond House since June 2017 and absolutely loves it. She settled in immediately and has made many friends, enjoys the company, and likes to get involved in most activities organised by the staff at Diamond House. A lot of what they do relating to activities is also good exercise
and great fun for all the Residents. We have seen a vast improvement in my Mum's welfare and very happy that she is being well looked after at Diamond House. All the Staff are very helpful and always have time when we need to discuss anything. I would have no hesitation in recommending Diamond House to anyone.
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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.535 for Diamond House is calculated as follows: ( (147 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 187 Ratings = 4.535
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Diamond House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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