Yarnton Residential and Nursing Home

Yarnton is a fantastic care home. Dad stayed in both the Residential and Nursing sections, during his 3-month stay. We cannot speak more highly of the home. The manager is an excellent, caring leader who has developed a great team around her of top-class, professional, caring people, many with a wealth of experience. Sanctuary truly cares about the residents and staff. It is an organisation that is more interested in delivering a top rate service and loving environment than simply making money. The private rooms and communal areas are spotless, well maintained and homely. Every day, the staff enabled me to talk in private to my father on FaceTime video chat for as long as I wanted. He loved the home. The food is delicious and plentiful. My father had special dietary needs at the end of his life and nothing was too much trouble. The key factor is they have prevented Covid from entering the home throughout the pandemic - first-class medical care for you, staff and your loved one. Fantastic.

Support: - My mother needs some more assistance with rehanging her pictures and tidying up and putting things away, and her clothes checked to see if need laundering. Admin submitted on arrival wasn't processed properly, had to chase.

Now well managed.

Yarnton is a well-designed building with a well thought out layout for the residents and the manager's office at the entrance so she is easily accessible to visitors. It has large windows so the place is light and airy, plus it has open views and a lovely garden. We have found all the staff friendly from the kitchen staff, cleaners, admin and maintenance to the carers. The carers are extremely kind and caring and do their best. We also appreciate the entertainment and activities that are laid on for the residents, for example, the VE Day party in the garden. The carers have facilitated Skype calls to my mother-in-law, this had been set up for us even before lockdown - we are grateful to the carers for fitting this into their already busy day. Also, good nursing staff and the GP calls weekly.

My mother has been in your care since February 2016. I always find her happy and very well cared for, nothing seems too much trouble for your amazing staff. If you are reading this with a view to finding a suitable care home, look no further. Thank you for everything.

I would recommend the home to anyone in need.

We felt you all looked after our friend beautifully.

Mum came to the home three months ago.

From the start she felt it was her new home, the staff were caring and compassionate and the rooms were clean and of a high standard.

The manager and two certain carers deserve high praise for their dedication not forgetting the other carers that form the regular care work along with some agency staff who fill in.

I was very impressed when they immediately spotted mums downturn in health and thanks to the prompt actions of the carers she went to hospital, after they had called the paramedics.

She is now back home at Yarnton Residential and Nursing Home, laughing and joking with the staff and other residents thanks to their prompt actions.

The bottom line is mums happy, the staff are well trained, the food I have seen looks delicious, and visitors are made most welcome at this, home from home.

Our Dad was diagnosed with a terminal illness late last year whilst living over 200 miles away from the rest of the family in Oxford. We and Dad considered ourselves very lucky indeed to have been able to move him into Yarnton.

Dad settled into Yarnton immediately and chose to remain and be looked after there in his final days rather than move to Hospital or into a Hospice. We are so grateful, that with the support of the Nurses, Carers and Management at Yarnton, along with the outside support from the local GP and a specialist Nurse from a local Hospice, we were able to honour his wish. Nothing was too much trouble, I really cannot praise the staff at Yarnton highly enough.

Dad was too poorly to take part in any organised activities and preferred to remain in his room. Thankfully, his room was lovely, could be arranged to suit his preference and had a lovely view of the grounds. He was very comfortable there.

My dad has been at Yarnton since Nov 18, for end of life care. He receives excellent professional care, nothing is too much trouble for any of the staff The care workers are kind, caring and responsive, the catering staff are talented and accommodating and from a medical/nursing point of view, he is in excellent hands from the nurses and weekly GP visits, attending to his changing needs. It's the small things that are important to my dad such as a comfortable armchair, a daily newspaper and ice lollies, all of which the home provides. His lovely room overlooks the garden, bird feeder and rabbits. Dad doesn't have much of an appetite but when he has felt like eating, he enjoys the food, especially the desserts. End of life is extremely challenging, physically and emotionally, and all I hope for is that Dad is cared for in the best and most comfortable way, and this is certainly our experience here. I can't recommend Yarnton Care Home highly enough.

Excellent lounge and dining room.

Now that the management issues have been solved, I feel more confident that consistent 24-hour care will be achieved. Day time care has always been good, I fear that previously some night shifts were not up to standard.

Turnover of staff is high though.

A safe environment with a majority of caring and kindly staff. However, staff do not always respect residents privacy. Staff have also rummaged through my own property without permission. I do not believe end of life care is sufficiently well met and understand that residents near death are left alone. This is not due to staff but to a lack of management guidance. I suspect some staff would benefit from additional training in how to treat those who are nearing end of life. I note that if residents express fear and saying "I am afraid" the response is not "why" or "tell me more" rather the matter is brushed aside. Neither the residents or myself are reassured by this.

We are very pleased with the way that Mother is being cared for and the communication of the staff.

This has led to a few clear lapses of service (cleaning/activities).