Fellingate Care Centre

1 Fox Street, Sunderland Road, Felling, Gateshead NE10 0BD

Fellingate Care Centre, Gateshead, Tyne & Wear
Fellingate Care Centre, Gateshead, Tyne & Wear
Fellingate Care Centre, Gateshead, Tyne & Wear

Fellingate have ensured that the most up to date facilities and equipment are available with no superficial gimmicks. Fellingate is a new home, which provides the highest standards of comfort. It is sited in lawns and gardens with panoramic views of Tyneside and beyond. The home and gardens have been carefully planned for the needs of residents. The home is convenient for visitors being on the main bus route on Sunderland Road and 300m from the Felling Metro Station.

* Large and small lounge and dining areas
* TV lounges and quiet areas
* En-suite shower facilities in every bedroom
* Specialist bathing facilities
* Hair/beauty salon
* Cinema room

Group: Enhanced Elderly Care Ltd

Person in charge: Lisa Stephenson (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Local Authority & Private referrals.. Ages 50+.

Single Rooms: 81

Rooms with ensuite WC: 81

Weekly Charges Guide: Personal Care Single £468 – £479 Nursing Care Single £579 – £579 (These prices are only a guideline, please contact Fellingate Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Fellingate Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.8 Fellingate Care Centre has a Review Score of 6.8 (6.844)

The Review Score of 6.8 (maximum of 10) for Fellingate Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Fellingate Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.0 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.845 for Fellingate Care Centre is calculated as follows: ( (50 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.999 Points relating to the number of positive Reviews for Fellingate Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 4 Reviews ÷ 16.2 Target = 0.247 , then divided by 2 = 0.124

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fellingate Care Centre?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fellingate Care Centre

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1

The care home is a really nice and comfortable place to visit and the carers are very easy to talk to.

How likely would you be to recommend Fellingate Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joanne Lewis, Group Director of Operations at Fellingate Care Centre responded to this review on 09 Jan 2017:

Thank you for taking the time to give us such good feedback. It is very much appreciated and we will pass it on to our staff.

My aunt settled in quickly and is happy with the quality of care and attention she received from the staff. She has gained weight since arriving and her general health has improved as demonstrated by an ulcer on her leg healing for the first time in many years. Any security and heating problems which have occurred have been dealt with promptly and effectively.

How likely would you be to recommend Fellingate Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Joanne Lewis, Group Director of Operations at Fellingate Care Centre responded to this review on 05 Jan 2017:

Thank you so much for your feedback, we are so glad your Aunt has seen some improvement in her health. We are also pleased that we were able to address unforeseen issues quickly, we will always aim to resolve unforeseen issues quickly for the comfort of our residents.

My 80-year-old wife has been a resident since the 27th January 2013 after suffering two strokes whilst undergoing an operation to remove an active brain tumour on 9/11/12. My wife was not a well woman prior to her operation - time since then is "bonus time".
She is now wheelchair bound and has no mobility in her legs and limited mobility in her arms and hands. She is now able to eat "solid" foods providing it is cut up for her. She is a good resident and a popular resident with staff members. My family thoroughly support the staff on this nursing 24/7 floor. My wife's care could not be better.

How likely would you be to recommend Fellingate Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Joanne Lewis, Group Director of Operations at Fellingate Care Centre responded to this review on 04 Jan 2017:

Thank you so much for your kind words, they are much appreciated and we will pass these on to the staff.

After spending two weeks in hospital with a broken hip my mum was lucky enough to find a home at Fellingate Care. The care and attention she received was second to none. The staff, from the seniors to the cleaners, were respectful, kind and treated her with dignity in her final years. In her final days, the help and support we received made this difficult time easier. We would not hesitate to recommend Fellingate Care to anyone with family members in need of loving care. This is not only a review it is also a thank you from all of us to everyone involved in my mother's care.

How likely would you be to recommend Fellingate Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is 93 years old and gets well looked after.

How likely would you be to recommend Fellingate Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2015

February 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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