Drovers Call

186 Lea Road, Gainsborough DN21 1AN
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8.6 34 Reviews
  • Drovers Call, Gainsborough
Drovers Call pursues a relationship-focused approach to care, building strong bonds between staff and residents, as well as visiting relatives, alongside professional care standards.

A comfortable interior includes en-suite bedrooms, pleasant living and dining areas, while the home also organises access to numerous therapies that might benefit clients.

There is support for an active lifestyle as well as regular consultation to ensure provision remains up-to-date with requirements.
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Care Provided by Drovers Call

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Elijah Gumise (Mental Health Director)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (52)

Drovers Call Reviews (34)

8.6

Drovers Call has a Review Score of 8.6 (8.648) out of 10, based on 5 reviews in the last 2 years.
Over all time Drovers Call has 34 reviews.

Overall Experience
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Reviewer Connection to Drovers Call
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Total of 34, showing 1-20
Review from P H (Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, been here a few months. Staff kind. The food is good.
Reply from Sheila Mitchell, Home Manager at Drovers Call
Thank you for taking the time to write your review, we appreciate your kind words and glowing rating.
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Review from J S (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are pleased with the care our father is receiving. The staff genuinely care for him and are knowledgeable his condition and daily life.
Reply from Sheila Mitchell, Home Manager at Drovers Call
A beautiful review, thank you for these words. We are extremely proud of the genuine care our staff provide.
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Review from Rachael W (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the care mum gets. All the staff are so kind and caring and genuinely want to learn more about her to further enhance her care. They are equally attentive to you too if you need to ask anything or just simply want a cup of tea. The Manager was our first point of contact and
was always available to talk to and respond to any questions too. Everyone makes you feel at home and it truly does feel like a home from home.
Reply from Sheila Mitchell, Home Manager at Drovers Call
Thank you for these beautiful comments. We will be delighted to welcome you for a cup of tea on any occasion.
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Review from Paul W (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The thing that stands out most about Drovers Call is just how caring and friendly the staff are. When another care home said they couldn't cater for mum in law's complex needs we worried that we might not be able to find anywhere suitable locally, but she has been welcomed at Drovers from the start.
So much so that when my mum also needed a care home we had no hesitation in choosing Drovers Call.
Reply from Sheila Mitchell, Home Manager at Drovers Call
Thank you for these wonderful comments. We too believe that the staff are friendly, caring and they make Drovers Call the home that it is! We can't praise them enough. Thank you for choosing Drovers…read more
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Review from Christine M (Wife of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Drovers Call for 2 years now. He has shown great improvement in that time and seems happy to be there. On my visits I find staff at all levels treat him with kindness, sensitivity and with dignity. I greatly admire the way they handle his day to day care with humour and compassion
on both good and bad days. I always feel welcome on my visits. Whenever I have any question or am anxious about any aspect of his care, staff on duty will try to answer them or find a person who can. A big thank you Drovers Call.
Reply from Sheila Mitchell, Home Manager at Drovers Call
Thank you for taking the time to share this lovely review, your husband is a pleasure to care for. I will share this feedback with the staff. We look forward to seeing you at your next visit!
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Review from Maxine H (Sister of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been under the care of Drovers Call since September 2017. Since being at the home the staff have gone above and beyond in looking after him. He has many complex needs and all the staff that cares for him are competent, empathetic without being patronising and I genuinely feel care for
him like family. One of the main strengths for me is there is not a great turnover of staff, so my brother has become used to the carers and they are familiar with him, which helps with his needs. The communication between the care home and family is great and we often FaceTime with him with the help of staff. If we ever do have any concerns, or worries especially during coved when we haven’t been able to visit and see him for ourselves, the manager has emailed back within the same day to relieve our worries. As a family we are so happy he is at Drovers Call Care Home, and feel he is part of a bigger family which is very reassuring.
Reply from Adam Knights, Managing Director at Drovers Call
We can not thank you enough for taking the time and effort to write such a beautiful review. Our staff all work so hard and have been through so much this past year but your comments and appreciation…read more
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Review from P B (Husband of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always caring, helpful and inform us if and when needed following falls or other concerns.
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Review from Nikki H (Daughter of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am beyond impressed with the standards of care at Drovers Call. Mum has been there for 2.5 years now and has late/advanced Alzheimer's, with sometimes difficult issues. Everyone, from the cleaners and laundry staff to the management treat her with the utmost respect, affection and kindness. They also
treat us, as visiting family, with the same kindness, and with compassion/understanding for our situation. We used to visit 3 times a week; it's now 5 times a week since Mum has deteriorated, and we have always, from day one, been made to feel very welcome. On occasion, when my Dad has been very worried about Mum, he has turned up unannounced in the middle of the night to sit/sleep in her room, and the staff have invariably fussed over him and made him feel welcome. Everyone dealing with Mum has patience, compassion and attention to detail, and it's very clear that their interactions with Mum are entirely focused around what is best for her and what is most respectful to her.
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Review from Maureen H (Wife of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband appears to be quite lonely with no other residents on his wing that he can really communicate with. He is now settled after two years in the care home but he still asks to come home, which is very hard for me to say that I cannot look after him. The carers appear to be kind to him even though
he does fight them when he has to have personal attention.
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Review from W G (Son of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at Drovers Call for five years. Sadly she is now on end of life support. In the time she has been at Drovers, the Manager and her care team have given her care, love and dignity, cared for her every need now she has become bedbound. They treat her with the utmost respect,
giving us, her family peace of mind. A very well run care home and brilliant care team.
Reply from Adam Knights, Managing Director at Drovers Call
Thank you for your kind words and all the support you have shown myself and the team over the years. Hope to catch up with you on my next visit.
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Review from M T (Nephew of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Drovers is a clean, welcoming and happy home that provides great care for my Uncle. The staff take my uncle to the shops whenever he needs to go and allow him to have all his own food prepared.
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Review from Menna H (Daughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just moved my father from a care home in Driffield into the Drovers Call at Gainsborough. In the short time that my father has been at the Drovers, he has been shown nothing but kindness and care. I feel that he will continue to enjoy his time spent at the Drovers, for he is well fed and cared
for, and is kept entertained throughout the day should he require to join in. Well done The Drovers.
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Review from Jann O (Son of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very clean. Staff are friendly and helpful. Any problems are resolved.
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Review from Sandra S (Wife of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely caring staff, comfortable room and facilities.
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Review from K Y (Daughter of Resident) published on 19 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased as a family with the help and care given to my mum who has been in for respite care on 3 previous occasions and is now in after being in the hospital. She has had two falls breaking two bones and is unlikely to be able to return to her own home. The staff are very helpful, listen to anything
we wish to speak about. It's lovely to see my mum so clean, tidy and looking nicer than she has in a long time due to her dementia. The home is very welcoming, clean and very nicely decorated.
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Review from C C (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the home, easy access to carpark, bright and welcoming reception area. On entering dining and sitting areas it is a very light, welcoming, spacious area and lovely garden area. The bedrooms are light and airy with toilet and washing facilities. The meals are good and nourishing, the residents
are well cared for. The staff, no matter how busy, are excellent, nothing too much trouble. The staff are not miracle workers, but I am more than satisfied with my Mums care and support she is receiving. The staff have been very supportive on all matters.
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Review from Chris C (Daughter of Resident) published on 12 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the 3rd home my mum has been to and it is so much better. The staff are brilliant, work very hard, seem to know what they are doing, always seem to try and treat everyone with respect and as people. The staff seem to be mainly regular and they don't seem to have to rely on agency too much.


Lots

of activities and a general feeling that they want to get to know their residents and help them where they can to be who they are. Everyone always seems very open with communication and care is regularly reviewed, I feel I can talk with staff whenever I have any concerns-which is really important to me after the journey we've had with mums care over the years. My mum can be very difficult and I was concerned about over medication from previous experience, they are continually monitoring her care and keeping medication down to a minimum, with the hope of avoiding altogether in the future, and using other techniques.


Food seems good, mum has put on weight. I worry a lot less. Huge thank you!

Reply from Lisa McFarlane, Registered Manager at Drovers Call
Thank you very much for recognising the good work our staff are doing.
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Review from Elisha T (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the staff are brilliant, the effort, time and love they put in for caring for Dad is fantastic. With him being only 50 years old, none of us expected to be in this situation but the staff support us and make me able to sleep at night.
Clean, tidy home, always doing nice things for the residents.
The
manager is definitely worth being recognised for running a lovely home.
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Review from Basil G (Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have spent a week in this care home on respite care. Initially, I found it difficult because of being used to having a one to one relationship at home with my wife, but soon settled in and have enjoyed my stay. The staff are friendly and supportive and the food very good, and if I have had a problem
it has quickly been sorted out. My stay here has been quite pleasant and I wouldn't hesitate to return if the need arises.
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Review from Gillian N (Niece of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Drovers Call offers a bright, clean home with pleasant, attentive staff. My aunt has settled in well and her needs are being well met. She has flourished after moving here.
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Current Review Score: 8.6 (8.648)

Overview of Review Score

The Review Score of 8.6 (8.648) out of 10 for Drovers Call is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Drovers Call is calculated as follows: ( (38 Excellents x 5) + (19 Goods x 4) ) ÷ 57 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.981 Points relating to the number of positive Reviews for Drovers Call is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 5 Positive Reviews ÷ 10.4 = 0.481
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Julie

Julie Whittingham

Job Title: Head Administrator

Julie takes care of all administration duties within the home and values each and every resident's individual personality, as well as promotes a strong teamwork ethic within the home.

Lauren

Lauren Deeble

Job Title: Receptionist Joined: 2023

Lauren joined Drovers in October 2023 and has quickly become a vital part of the everyday running of the home.


She has since started her level 3 business administration qualification.


Lauren loves the interactions with residents and the families and being part of a great team, helping out wherever she can.

Trish

Trish Webster

Job Title: House Keeper Joined: 2011

Trish started work at Drovers Call in March 2011 as part of the original staff team when the home first opened. Trish has been through all the changes over the years and has been a key member in helping the home achieve what it has to date.


Her role as Housekeeper has seen her grow and develop a team of 6 people, proudly supporting her team to grow and move across to other departments such as kitchen, care, and maintenance. In 2018, Trish has been Infection Control link, Trish enjoys her Job and working for Knights Care. Trish has recently been nominated for a “Behind the Scenes” award, through LinCA.

Frequently Asked Questions about Drovers Call

What types of Care is Drovers Call registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Drovers Call have?

There are 52 Single Rooms.

What are the Facilities & Services at Drovers Call?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Drovers Call to the centre of Gainsborough?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Drovers Call to verify any information. View our terms and conditions. Drovers Call has an Enhanced Service - more info.