Westerton Care Home

First of all may I say how happy I have bean in my time here.

She settled in well and I can only praise each and every member of staff in Iona who treated her and looked after her with such kindness. I know mum appreciated that and spoke highly of staff. Mum loved the outdoor facility and derived enormous pleasure from siting outside (in all weathers) watching the birds, the activity on the canal and waving to the trains. I will forever treasure the joy she experienced in those moments,

I find the overall care home very good and it offers a safe and comfortable environment. The staff are kind, caring and treat residents with respect; My wife is content and not anxious - she settled in quickly & well. The staff including the excellent nurses join in the fun activities which makes them very approachable by visitors/relatives. The external activities - sing alongs, tea dances, silent videos are good and should be expanded and funded

My mother was resident in Westerton for four weeks rehabilitation. She was well looked after, especially by Alex. The staff took time to engage with my mother and help settle her in. Sadly after rehabilitation, there were no available beds at the care home and mum was moved closer to my home

On behalf of my wife and myself I would like to thank Rose (the manager) and all the nursing staff at "Mull Unit" where Gordon (my brother in law) resided for the highest quality of support that they gave to him until his demise.

The standard of care provided by Westerton Care Home staff to my mother continues to be excellent. Her care needs have increased over the last 3 years as her Alzheimer's condition has progressed. The staff truly care and meet all her needs as they evolve. A six monthly review is an opportunity to address any concerns however staff are always open for a discussion when I visit. I am always promptly advised of any issues.

He has formed very good relations with all the staff who look after him and, from my experience, it's your staff that are your key assets. All friendly, caring, and compassionate

David.

My mum has been in Westerton carehome for a number of years with my dad following and i cannot thank them enough for the exceptional care she has received all staff have been attentive delivering all their physical, emotional, cognitive and social needs above and beyond in every capacity which they have delivered with love and compassion I will always be indebted to them all for making my parents last journey in life happy together.

My dad has had two separate periods in intermediate care (Bute Unit) in the past year. On both occasions, he has been extremely well looked after by staff. My sister and I really appreciate all the care and support given to him at this difficult time.

Food lets the home down; there must be so much wasted food each week. Lunch this week was fish, with a white parsley sauce, mash and green beans. Sound lovely. No sauce, fish was rubbery, green beans didn't have their ends snipped off, think the only thing my mum ate was the mash. She has lots of baked potatoes and toasties as alternatives, but these are not what she should be eating all the time. Fees have went up, but food standards haven't.

After a difficult period with mum spending time in hospital we realised going back home was increasingly unlikely. It's a huge responsibility to work with mum to find a suitable place for her to continue to maintain her independence but also have support around to maintain her safety and build her confidence. As a family we had prior knowledge and experience with Westerton during the covid pandemic caring for dad. Having contacted the staff team and given a tour around each unit we all felt that Westerton would be the place mum could settle. Just over a month in and we couldn't be more pleased. Initially nervous and uncertain staff gave mum space to settle, yet feel supported. They have been kind and caring towards her and this reflects in her confidence and presentation. She is happier, beginning to engage in activities within the home and has familiar faces around her who support her daily needs. Thank you everyone in Westerton, across the whole staff team!

They are all super professional, caring staff, one and all, and contributed so much to enable my Mother to be a happy, nurtured, loved person in the last few months of her life. Our family cannot thank them all enough. Westerton Care Home is a wonderful place and I would recommend it to anyone who requires to be in care.

My experience has been very positive, with a very relaxed initial viewing followed by a relatively smooth move-in for my mum. Everything overall good a few minor niggles but to be expected with the change from home to care home for the first time. All staff are very friendly and caring.

My friend was nursed and so well cared for in Westerton Care Home for 2 weeks, in this time, I visited every day, and was very impressed with his level of care and compassion/kindness. I felt he was in very good hands, the staff were exceptional and I had no worries for his safety and care. They went out of their way to make his stay there as comfortable as possible. Thank you all from myself, and on behalf of his family.

Everything is satisfactory and comfortable.

The team at Westerton have been amazing. My father has been so perfectly looked after and his stay has been comfortable and easy, and exactly what my dad needed. Thank you Team Bute.

My mum moved into Westerton 5 months ago and is so comfortable, and all the staff from cleaning, laundry, kitchen, offices, maintenance, hairdressers and the carers and nursing staff are so friendly, helpful and supportive, they go out of their way to make the residents feel like a big family. The home is kept clean and fresh and the variety on the menu seems varied, there always seems to be things going on to keep the residents busy. It's always hard if the time comes and someone needs to become a resident in a home but all at Westerton Care make it as easy as possible, everyone is always made so welcome.

I was impressed with the decor and cleanliness of the building and the quality of the facilities, both medical and recreational (indoors and out): it was the care and consideration of the staff which made the greatest impression. My cousin was allocated a lead nurse, and a first-year student. I live abroad, but was still able to get regular daily updates on my cousin's condition and was able to speak with him on the phone. A wide variety of food and drink was always available, and all the nursing staff, carers and auxiliaries made a point of talking with him whenever they had reason to be in his room. All residents had the use of several communal rooms, dining areas and recreational facilities all of which were bright, airy, beautifully clean and well-decorated, and I noticed a small dedicated maintenance team who were an integral part of the workforce and they, too, displayed care and consideration towards the residents as they carried out their tasks.

I am very happy with the care my mother is getting in Westerton Care Home. She is treated very well by all the staff. The fact that she is very content speaks volumes for the care and attention she is getting. Thank you all.