Church View Care Home

Falcon Drive, Stanwell, Staines-upon-Thames TW19 7EU
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9.8 60 Reviews
  • Church View Care Home, Staines-upon-Thames
The home is dedicated to providing rehabilitation-focused care in a warm, welcoming and supportive environment. Set amidst wide open spaces and beautifully landscaped gardens, the home provides an elegant balance of calm, connection and wellbeing. They offer dedicated in-house physiotherapy and rehabilitation to help residents stay active and independent.
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Care Provided by Church View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £1800
  • Self-Funded Residential Dementia Care: £1700 – £1800
  • Self-Funded Nursing Care: £1750 – £2000
  • Self-Funded Nursing Dementia Care: £1750 – £2000
  • RESPITE Self-Funded Residential Care: £1700 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1800
  • RESPITE Self-Funded Nursing Care: £1750 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £2000

Care fees are subject to assessment.

These prices are only a guideline, please contact Church View Care Home to find out the exact price for your requirements.

Contact Church View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Church View Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Churchview Care Ltd
  • Privately Owned

Person in Charge

  • Rohan Patel (Director/Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 35 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • The home do not have any visiting restrictions.

Parking

  • There is visitor parking on site.

Church View Care Home Reviews (60)

9.8

Church View Care Home has a Review Score of 9.8 (9.752) out of 10, based on 26 reviews in the last 2 years.
Over all time Church View Care Home has 60 reviews.

Overall Experience
  • 47
  • 11
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Date Published
  • 60
  • 15
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  • 26
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Reviewer Connection to Church View Care Home
  • 25
  • 10
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
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Total of 60, showing 21-40
Review from K C (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was here for a respite for 4 weeks to start with. Then Extended for a bit while my Dad was in there for End of Life care.
She loved being there and we could visit her any time night or day.
My mum is bed-bound, but they included her in many activities. Thank you, team. She made a fresh flower
arrangement, a lovely crown with beautiful handmade (by the team) flowers and she loved it when the animals came to visit the home.
They also found a comfortable chair so she could go and see my Dad when he arrived. They came here every day to see him.
They bent over backward to help with every aspect of my mum's needs.
We as a family were oh so grateful for everything they have done for us.
From care assistants to the management they were so helpful.
Thank you all for making my mum's stay the best.
And maybe if she needs another respite she will be coming to you.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for completing the review and being so generous with your review, naturally the team is delighted you and the family have felt they did a good job. Your mum will be welcome at any point in the future even for coming along and joining in with whatever is going on having a cuppa and a bit of cake. Thank you from the Church View Team. Best wishes.
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Review from Evan B (Son of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff were brilliant with my Mother. They seem like they care and go over and above what's expected. I am very impressed with the care received in the few months my Mother has been here! They keep in regular contact with me by phone and I am always assured they are on top of things and all is good
there.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your submission, we value every feedback we receive, as it allows us to improve and feedback to the team. You have shared positive comments and reviews on behalf of the team and me - Thank you. Best Regards, the Churchview Team and Cliff.
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Review from Patricia W (Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel lucky to be here. All the staff are amazing. Nothing is too much trouble. If I need anything I simply ring my bell and within one or two minutes a member of staff will come to see what I need and it gets done at the earliest opportunity. This is the same day or night. When I arrived here I was
unable to walk and my legs were pretty useless. I have a wonderful physiotherapist who works tirelessly to improve my mobility. He gives me exercises and does fantastic massages. Although painful I feel the benefit. I have reached the stage with the help of a Physiotherapist and one carer I can just sit on the edge of my bed which I certainly couldn’t do when I arrived here.
I am kept warm and cozy and the quality of the food is very good.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for completing this review and the team is delighted that you feel we are looking after you so well. If there is anything we could do more " you only have to ask" Thank you again wishes, The Church View Team.
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Review from D J (Son of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
The carers were very nice and looked after my Father okay but wasn't great! But the money you pay, the service you get. The management in my opinion was unprofessional and uncaring but that's just my experience. This place was rated inadequate in 2019 and the same management is still there so I find
this unbelievable they are still employed by this care home. I pointed out some problems I found when my father was there and the reply I received in a very sarcastic way was" Thank you for your feedback". My Father is in a much nicer place with staff and management really care, unlike the manager at this place. Not impressed with the care my father received. Would say look around for other care homes before deciding on Church View.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeI feel it appropriate to respond regarding some comments you have made. Your father came to us on a respite as you are aware for a defined period, and we continuously accommodated and extended on your request. This was to the detriment of the other family that was moving into the room your father was in. I appreciate that is frustrating and you had requested that your father stay at Church View long term but unfortunately, we were not able to accommodate that at this time. As mentioned the room had been promised to another resident and family knowing your father's placement was only for a limited period of respite. We purchased the home in Jan 2023 so the management has completely changed and the rating of inadequate is not related to the current management or operator. The current rating is uninspected as a new operator we are waiting for the CQC to complete the inspection. I wish you all the best for the future and indeed your father. Best Regards Cliff
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Review from Jacqui H (Wife of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care and attention received by my husband over the last four months. It has been a difficult time for us as a family and we received wonderful support and were made to feel so welcome.
The activities staff have been so good and the carers are superb.
Contact methods are excellent
and management supportive. Thank you!
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your review and your kind words, it means so much to the team and regardless of the feedback the team and I are always looking at ways to improve. It is our privilege and honour to be in the position of looking after a family's loved one and we take great pride in doing so, thank you for taking the time to complete the return. Best regards.
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Review from Stuart M (Son of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the overall care and accommodation my dad receives at this nursing home. The staff are all very friendly and always attentive to all his needs and palliative care.
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Review from Olivia S (Granddaughter of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very friendly, staff are really nice. A particular staff member is very kind. Physio is great.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your review it is always important to get feedback, in this case, I and the team are grateful for your fantastic feedback.
Best wishes,
The Church View Team (Cliff Grand-Scrutton).
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Review from C N (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who suffered from advanced dementia, received excellent care from very friendly, cheerful, kind and attentive staff. When more mobile, he enjoyed sitting in the lounge and eating his meals in the dining room. When he became bedbound, the staff ensured he was safe and comfortable, looking after
all his medical and personal needs. He was very well cared for by a fantastic team who did an amazing job. I can't thank them enough.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your review and your kind words; your feedback is welcomed as we are constantly looking at ways to do things even better.
Thank you for taking the time to complete the review.
All the best, the Church View Team.
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Review from K K (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is well cared for here. The staff are lovely and always smiling. They are very caring and patient. My dad is enjoying living here and enjoys the many activities they put on. He enjoys the food and is eating well. He has a nice large room with a view out. It's always clean and tidy. The lounge
is a pleasant place to sit and has a friendly, homely feel, and staff are always on hand. I feel happy that my father is in a safe and comfortable place and is so well looked after.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your response, and all feedback is appreciated to ensure we maintain and improve what we do.
Thank you for taking the time to fill in the return it is greatly appreciated
Best wish.
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Review from L H (Daughter-in-law of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our relative is very happy here, especially as her friends are able to visit her and she feels included in village life. She is receiving excellent care and is delighted that her leg ulcers have been cured after many years of NHS neglect and thick bandages. The staff are very friendly and caring and
do all they can to make her comfortable and happy. This is a huge relief for us as we live 150 miles away and can only visit once a month.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your review, we take our reviews seriously and welcome and encourage people to comment so we can improve, thank you for your generous review.
Best wishes
The Church View Team
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Review from S J (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The treatment Mum has at Church View has been very kind and professional. Staff have a lot of patience with Mum who has dementia and can be very demanding and difficult. Staff who work with Mum, especially the team leader are great and the activity team in persuading Mum to join in with activities.
The assistant manager always answers any emails or questions promptly and I get regular updates if she is 'Resident of the day'.
Reply from Cliff Grand-Scrutton, Director Registered Manager at Church View Care HomeThank you for taking the time to complete the review, we always value your feedback and look to improve. If you would like to have a conversation I would be delighted to discuss any concerns you may have. Best wishes.
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Review from Susan D (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your review and we appreciate that you have found the time to submit. I would also like to have the opportunity to discuss anything we could be doing better and would be delighted when you visit to come and ask for me or speak to a member of the senior team. Thank you again.
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Review from C D (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Poor communication, for example, no notification of change, of change of manager or change of ownership, condescending communication advising resident is resident of the day, when bedbound and cannot participate in any activities, just because she has put weight on.
Cannot comment on activities or
value for money.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your review and apologise if you did not receive the communications that were sent out via letter and email explaining the change of ownership. I would like to invite you to contact me so we can have the opportunity to discuss your concerns. We also have resident's family meetings where it is possible you can raise your points. Please get in touch and thank you for your comments which we do take seriously and will act upon any improvements that are needed.
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Review from F B (Brother of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no issues with the care and support my sister receives. I cannot give enough praise to the staff who look after her. They are always cheerful and spend time chatting to her in her room.
Reply from Cliff Grand-Scrutton, Director/Registered Manager at Church View Care HomeThank you for your response and feedback, we always value feedback as it helps us access and review areas which we can do better in. Thank you.
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Review from Olga G (Ex Family Member) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Church View Care Home is very positive. All the staff are very caring, always smiling and very attentive to my ex-husband. They know all about him and keep us informed all the time. Always asking about his needs, what he likes and everything to make his stay here pleasant. Keep constant
communication with his GP and give him his medication. He eats all the food, he must like it. They are always watching him because he is frail and could fall. They take him for little walks. All in all, excellent staff.
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Review from S J (Daughter of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Church View Care Home has improved immensely since new owners have taken over. Mum has always been well looked after and is happy in her own 'dementia world'. Activities and music are well received, my mum is encouraged to participate in everything. Facilities are being refurbished, looking good for
the future of the home.
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Review from B S (Friend of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All facilities are excellent. Staff are caring and carry out their duties with enthusiasm.
Room and cleanliness are very good.
The only disappointing factor is the sub-standard food served for the main meals. Food has to be brought in to sustain the appetite of the resident.
Otherwise, a good all-round
performance.
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Review from B B (Daughter of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Obviously, there has been a change of management recently so it is early to comment, although they do seem to have plans to address a number of things including the garden and decoration which have started. The cleanliness has always been good and in the main, the staff have been very good and kind.
The main failure before was poor activities, which have improved a good idea,l and lack of investment. The previous manager was quite rude and would not take up suggestions. I hope the staff will get some good feedback, cleaners, cooks, carers, activity staff are all good. My ratings reflect the last three or four months of improvement.
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Review from D R (Son of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a hard decision to put Mum in a home but, following a stroke, it had to be done. We visited Church View Care Home and were immediately impressed with the care and kindness shown to residents. Mum is always clean, tidy and well-tended to.
It was her 100th birthday this year and the staff at Church
View went above and beyond to make it a wonderful day for her.
Reply from Gertlin Amuzu, Home Manager at Church View Care HomeThank you so much for taking the time to give us a review. We really appreciate your lovely comments. Our team at Church View Care Home continues to work on providing the very best care for our residents and compliments like these truly mean the world. Thank you.
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Review from D N (Power of Attorney of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all been very kind and helpful in the care home.
Reply from Parveen Alishah, Home Manager at Church View Care HomeWe are happy to receive the feedback and will continue to do our best to improve the service we provide to the residents.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Church View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Church View Care Home is calculated as follows: ( (258 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 303 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Church View Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Jen

Jen Acquilet

Job Title: Clinical Manager Joined: 2025

Jen is a Registered Nurse with over 10 years of experience and a strong commitment to person-centred care. She also holds a degree in Sociology and Psychology, which enriches her understanding of residents’ needs and supports her holistic approach to care. Jen is passionate about ensuring every individual receives safe, compassionate, and tailored support.

Claire

Claire Walling

Job Title: Wellbeing Manager Joined: 2023

Claire leads our vibrant activities programme, ensuring the wellbeing of both residents and staff. With a strong background in Homecare, she brings a wealth of experience in person-centred support. Alongside wellbeing, Claire also leads on quality assurance within the home, helping us maintain the highest standards of care.

Tatenda

Tatenda Mateko

Job Title: Dementia Champion Joined: 2024

Tatenda brings expertise and compassion to dementia care. He supports staff in using person-centred approaches to ensure residents living with dementia are cared for with dignity, understanding, and respect. He helps colleagues develop awareness of the emotional, cognitive, and sensory needs of people with dementia while promoting meaningful engagement that enhances wellbeing. Tatenda is also leading the development of Churchview’s own dementia strategy and collaborating with local dementia initiatives to strengthen care and support.

Yuvaraj

Yuvaraj Ganesan

Job Title: Physiotherapist Joined: 2024

Yuvaraj plays a vital role in ensuring safe moving and handling practices across the care team. As Moving & Handling Champion, he provides expertise in the correct use of equipment, ergonomic techniques, and mobility support strategies. Yuvaraj trains staff to protect both residents and carers from injury, while promoting dignity, comfort, and independence. His role also involves assessing residents’ mobility needs and supporting care plans that maximise safety and wellbeing. By leading on best practice, Yuvaraj helps maintain high standards of care while fostering a safe working environment for staff.

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