Phoenix Park Care Village

For the second time this year, we have made an 80 mile round trip to visit my mum at Hill Top. Today it was Mothering Sunday. On both occasions, we have been refused entry due to Covid in the care home and us not being notified beforehand. The carer we spoke to on arrival today advised us Covid had been in the home for over a week. Considering the cost of fuel and visitors wishing to visit on Mother's Day it is not acceptable to not inform visitors about access to the property being limited.

My experience of this home with my mum a resident leaves a lot to be desired, with communication, competency, and the ability to follow simple family request, all of which leads me to despair on a regular basis!

Soon my wife, a lifelong Glasgow Rangers fan will have been at Hilltop for 3 years. Throughout my wife has been safe, better looked after than any through any care I could provide at home, nurtured emotionally, physically and yes as I look back, with probably every essential care need exceeded in its application. Where I failed to meet my wife’s care needs Hilltop has succeeded. I had no intention of singling any individuals out either but the empathetic Manager especially and Unit 2 Care Team Leader deserve this. Thank you all who work within Unit 2, or make its work possible through reception and administration, cleaning, laundry, catering, building maintenance and the other ancillary services. I have in consequence built up an enormous debt - one of gratitude - including that my wife will never know or learn about the Hilltop manager's unswerving allegiance to Celtic!

The home is very welcoming and clean. All staff are providing a great level of care and assistance to my mother.

Our son came to you after a fall, broken ankle, and I cannot fault the care. Even though he's only 45, he's happy, well looked after. Your staff have been wonderful.

My mum has been in Hilltop for over a year now. I know she can be very difficult at times but the staff and management are excellent. I have no worries about her being here. I know she is safe, well looked after and well fed. I would recommend Hilltop to anyone.

She has been a permanent FT resident since November 2018 with advanced vascular dementia. She could not have had better care; clean, non-smelly premises, light and airy bedroom and lounge areas. Amazing staff and carers, laundry manager, medic, reception and all. Fully informed at all time, quick responses. In a horrible situation, the most reassuring of teams.

My husband sadly developed a rare form of Alzheimer’s disease in his early 50s. By 2015 it was getting very difficult for me to take care of him at home and he went into care at Hilltops and was there for almost 5 years. Hilltops is an amazing place with amazing people and I have been humbled by what I have witnessed first hand. The carers at Hilltops’s do well above and beyond duty. The love and care I have personally seen and received are amazing. We call it a family and it certainly is, my husband was so loved and cared for by all at Hilltops. The times I have walked in and found the carer with their arm around my husband or stroking him for comfort. I know my husband couldn’t speak but he certainly showed his happiness. My time at Hilltops’s has been a very positive experience I have laughed and cried with the staff and the support they gave me. I couldn’t possibly thank them enough. My husband sadly passed away in March this year.

I think this care home must be one of the best. My husband has been there a year and I wouldn't want him to go anywhere else. The staff are brilliant and really do their job very well. If I have one complaint it must be cleanliness in parts. I did complain about my husband's room once as it was not clean at all but it has improved a lot. The Bistro kitchen is very dirty sometimes, in fact I've felt like doing it myself.

The standard of this care home has gone down from when we first saw it. Dad is not as happy now as he was. Why has the home had 4 outbreaks of Norovirus? Cleaning standards have gone down a lot in 6 months. The lift smells. The phone is not being answered. Items going missing from the room, being left in the lounge at lunchtime. Tables are still dirty at lunchtime from breakfast, not wiped over.

My father was only at Hill Top for a short time, but I couldn’t have wished for him to have been anywhere else. I am eternally grateful that he was there for the last few months of his life. The staff were second to none, my father wasn’t always easy, but all the staff treated him with love and respect right up to the end of his life. The manager always had time for me, and the senior staff along with their colleagues were all brilliant. I don’t have enough words to thank them all and I will never forget them.

I would like to send a quick few words expressing my impressed visit and happiness about Phoenix Park Care Village. My grandma has been with you for a short time and your carers and facility have been amazing settling her in and she has settled in very well. Also, I would like to commend a specific carer at Phoenix Park Care Village, she is one of the most lovely people I have met, she has gone above and beyond as a person and a carer. We met by chance and realised my gran was on this carers unit and she has kept me well informed and up to date with how she is and also helped me understand a lot about my grandma's condition. Her knowledge is very impressive and she has even picked me up and taken me to see my gran as I am carless currently. I could not show my gratitude enough for this carer going well out of her way and also the rest of the staff for doing a fab job.

I cannot praise staff enough for the care given to my mum who we lost this week. So professional and caring. Anyone needing a Care Home should have no worries leaving their loved ones here knowing they will be cared and loved. Thank you everyone of you xx

Well done all. You ought to be so proud of yourselves.

I would recommend it to friends and family - of course, it's not home but it's as good as, and the staff really do seem to care and put the person above all else.

I would like to take this opportunity to thank all the staff who attended to, and took care of, my brother. At such a difficult time for him, the care, attention and love shown to him was exemplary. His needs, both medically and otherwise, was of the highest standards and at no time did I ever feel he was not important to the management and the carers.

Couldn't ask for a better or nicer group of people who have the right reasons for doing the work they are doing.

A very pleasant experience. Productive and helpful staff with a truly compassionate, professional and caring atmosphere.

Overall, I think my husband is being looked after very well. He is not unhappy in care and the carers treat him with respect and kindness. Recently my husband has had two spells in hospital, consequently losing weight but in each case as soon as he was back in in the home, he recovered really well. I really appreciate the kindness shown to him by ALL the carers, I could not single anyone out.

My mother spent her last four months at Hilltops after being diagnosed with Stage 4 cancer in Dec 2016 and hospitalised for radiotherapy on her spine. Initially, she saw the nursing home as a temporary respite while building up her mobility. However, she quickly realised that she would not be able to cope at home with limited nursing care compared to Hilltops 24 hour care. She was very happy at the home - especially because of the care and attention of all the staff who always treated her with respect, dignity and affection. Importantly, they always had time for chatting. Visitors were always made very welcome. As her medical needs increased, the Home was proactive in involving medical agencies, including Macmillan. They did everything they could to make sure her remaining time was quality time eg arranging visits to her home, coffee shops, garden centres. Their support to me as her daughter was greatly appreciated, not just information but emotional support.