






Phoenix Park Care Village is registered to provide accommodation to both nursing and residential clients.
The site comprises of 3 care centres.
Care Provided by Phoenix Park Care Village
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 146 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Phoenix Park Care Village for full pricing details and T&Cs.
Contact Phoenix Park Care Village to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Prime Life Ltd
- Private Owned
Person in charge
- Leanne Powley (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
Room Information
- Single Rooms (146)
Phoenix Park Care Village Reviews (55)
Phoenix Park Care Village has a Review Score of 7.3 (7.282) out of 10, based on 8 reviews in the last 2 years.
Over all time Phoenix Park Care Village has 55 reviews.
Management good, nurses good. The only comment - they could have a conversation with you about what they are doing with him. You always have to ask. Sometimes feel as if they are always rushing you.
I'm a partner to a residents granddaughter and a new visitor to Hilltop. Throughout visiting the resident, my observation to the attentiveness, level of personal care and consideration to the resident's best interests and well being is second to none. Hilltop is a lovely care home if they would have me I'd stay there too!
After a bumpy start, we could not be happier with the care my nan receives. The basics of her hygiene, dressing and toileting are carried out with great care. The staff are extremely professional and provide excellent care. I have been most impressed with the improvement in staff management, record keeping, knowledge and understanding. The personal care staff make with residents is excellent. They are kind, compassionate and respectful. Appropriate activities have vastly improved my nan's quality of life. I and my family are very grateful for the time and effort so obviously given by all involved.
Phoenix Park Care Village (The Hilltop Care home/nursing home) has become bright and full of laughter. The walls in the sitting areas have bright coloured posters. Trees of life are made from light materials and hung on the walls so people can hang messages on them. Washable flags are on the walls all over the building. Knitted articles with many other materials are on display for residents to feel and touch. Large rubber dominos are on the tables for residents to play games with carers. Well done to the trainer.
As it happened my visit in June coincided with my brother's yearly review by an officer from Social Services. This was done with patience and took into account all of his needs and feelings. We have had no problems with his past care apart from the lack of social activity and stimulus which it now seems is gradually being addressed i.e my brother always loved a game of pool, which he can now do.
The care home keeps us informed of any developments when needed.
The food is very good. The home is secure. Cleanliness is an issue her room often looks and feels dirty with debris on the floor. The Recent change of management has begun to make a difference in terms of activities for residents and training for staff.
The burden and stress of my father's illness has been taken off my shoulders and I feel that my father gets the best care possible leaving me relaxed in the knowledge he is safe and well cared for.
Premises not clean or tidy. There is nothing to interest or motivate patients - or staff. Both would improve with more interest.
My experience when my husband and I go to visit my brother at Hilltop Phoenix Park care home in Scunthorpe, we just show up we are not expected and always find everything very good no complaints whatsoever. My brother has always been very well looked after, his room always clean, as my brother is clean also well looked after. We have almost 100 miles to travel early morning to visit. For the past few months as my husband is quite ill we visit 5 or 6 times.
Too much loud music. Cleanliness is very good. Clothing and shoes in very short supply despite a provision of plenty.
Overall - yes, I would recommend it.
My mum has been a resident here for 15 months now. We as a family can honestly say that the care and attention she receives is brilliant. Mum has one to one care, she can be very demanding at times but the staff deal with her in a positive and thoughtful way. We have never had any reason to worry about mum because she is so well looked after in every aspect of her care. The staff on all levels do a fantastic job in looking after mum. We have nothing but praise for all of them.
My sister in law has a significant mental impairment and I found the staff were aware of her needs and react well to any issues she has. Staff numbers seemed less and there were concerns about management and the now extended premises.
I cannot fault the care given to my brother. The staff are excellent, very patient and caring. His room is a little bland but he has been provided with a profile bed. The overall appearance of the home has greatly improved much more like a home now than an institution. My only criticism is that his clothes were not too clean.
His knowledge, understanding and caring approach to his work was appreciated by both myself and the social worker involved in the review and I would just like to thank him for his support during this review. The team leader is a shining example of all of the team at Phoenix Park and the outstanding work which they do - Cannot thank them enough!
My father was a resident for just 6 months and 80% of his time there he was completely happy and in fact considered it his home. My father had very high standards in cleanliness and hygiene which some members of staff found very difficult to achieve. It mist be said nevertheless he was well respected by all who knew him and cared for him in his final months of life.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Phoenix Park Care Village.
There are no upcoming events for Phoenix Park Care Village.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Prime Life Ltd
Accreditations
There are no accreditations posted yet for Phoenix Park Care Village.
Meet the Team (0)
There are no Team Members posted yet.
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