Phoenix Avenue, off Phoenix Parkway, Scunthorpe DN15 8NH
The Phoenix Park Care Village is registered to accommodate both nursing and residential clients and comprises three separate care facilities.
Hill Top care centre provides care for 77 clients whose needs are associated with the ageing process, with a dementia, a mental disability and/or a physical disability, all in single level access shower en-suite accommodation.
Overfields Care Centre will provide a further 34 spacious level access en-suite rooms.
The Fairways opens in summer 2017.
Group: Prime Life Ltd
Person in charge: Faith Welham and Leanne Powley (Managers)
Local Authority / Social Services: North Lincolnshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 146 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Admission Information: Ages 18+.
Single Rooms: 146
Rooms with ensuite WC: 146
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette
Latest Care Quality Commission* Report on Phoenix Park Care Village: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.7 (maximum of 10) for Phoenix Park Care Village is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Phoenix Park Care Village in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.458 for Phoenix Park Care Village is calculated as follows: ( (188 Excellents x 5) + (79 Goods x 4) + (30 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 306 Ratings = 4.458
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.274 Points relating to the number of positive Reviews for Phoenix Park Care Village is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 29.2 positive Reviews (146 registered maximum number of service users ÷ 5). 8 Reviews ÷ 29.2 Target = 0.274
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Phoenix Park Care Village has a Review Score of 8.7 (8.732) from 27 Reviews
Review submitted from a Website Submission by L T (Grandson of Resident) on Sunday 13 May 2018. Relates to May 2018.
I would like to send a quick few words expressing my impressed visit and happiness about Phoenix Park Care Village. My grandma has been with you for a short time and your carers and facility have been amazing settling her in and she has settled in very well. Also, I would like to commend a specific carer at Phoenix Park Care Village, she is one of the most lovely people I have met, she has gone above and beyond as a person and a carer. We met by chance and realised my gran was on this carers unit and she has kept me well informed and up to date with how she is and also helped me understand a lot about my grandma's condition. Her knowledge is very impressive and she has even picked me up and taken me to see my gran as I am carless currently. I could not show my gratitude enough for this carer going well out of her way and also the rest of the staff for doing a fab job.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Website Submission by Denise U (Daughter of Resident) on Friday 11 May 2018. Relates to December 2017.
My father was only at Hill Top for a short time, but I couldn’t have wished for him to have been anywhere else. I am eternally grateful that he was there for the last few months of his life. The staff were second to none, my father wasn’t always easy, but all the staff treated him with love and respect right up to the end of his life. The manager always had time for me, and the senior staff along with their colleagues were all brilliant. I don’t have enough words to thank them all and I will never forget them.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Website Submission by Christine W (Daughter of Resident) on Tuesday 20 February 2018. Relates to February 2018.
I cannot praise staff enough for the care given to my mum who we lost this week. So professional and caring. Anyone needing a Care Home should have no worries leaving their loved ones here knowing they will be cared and loved. Thank you everyone of you xx
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Website Submission by Kieran B (Friend of Resident) on Monday 25 December 2017. Relates to December 2017.
Upon visiting my friend in the downstairs unit I have to say I was extremely impressed. There is a notice board with the staff's photographs which is a brilliant idea so people know whom they are talking to.
The kindness and respect the staff show residents and visitors are exemplary.
Within 5 minutes of being shown to where I needed to be, I had a drink in hand with my friend. The unit leader explained the plans that the home has to improve the units for the service users and its safe to say I will be reserving a room there. A cinema, pub, restaurant, hairdressers. And more to come. This is what care homes should be like.
The advent display in the restaurant was amazing and it really shows how much goes into the care provided at Hilltop. On my visit, there was a singer performing for the residents. All seemed to be enjoying it. Including the staff who were seen dancing with the service users.
Well done all. You ought to be so proud of yourselves.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by H C (Daughter of Resident) on Friday 1 September 2017. Relates to May 2017.
It was with a lot of trepidation that I felt leaving Mum here - the experience we had had of her treatment in hospital left a lot to be desired.
It was for the first time in months once Mum was settled in that I began to feel happy leaving her knowing she was well cared for and treated and cared for the way she should always have been.
The staff did a wonderful job of looking after her and nothing was too much trouble.
My only wish was I wish we had got her there sooner.
I would recommend it to friends and family - of course, it's not home but it's as good as, and the staff really do seem to care and put the person above all else.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by M M (Brother of Resident) on Friday 23 June 2017. Relates to June 2017.
I would like to take this opportunity to thank all the staff who attended to, and took care of, my brother. At such a difficult time for him, the care, attention and love shown to him was exemplary. His needs, both medically and otherwise, was of the highest standards and at no time did I ever feel he was not important to the management and the carers.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by B C (Husband of Resident) on Monday 5 June 2017. Relates to May 2017.
I am very happy with the nursing and general care is given to my wife during the time she was at Hill Top. All the staff we met had the same attitude of concerns care and consideration for the residents. The wellbeing of their clients controlled all activity with them, whether it was for medical or personal needs, everything was done with the residents needs as the foal.
After several months of concern over the care been given to my wife, it was a great relief to be able to leave her confident that all of her needs were being met, and would be met at any time, day or night.
Couldn't ask for a better or nicer group of people who have the right reasons for doing the work they are doing.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Samuel O (Resident) on Wednesday 31 May 2017. Relates to May 2017.
A very pleasant experience. Productive and helpful staff with a truly compassionate, professional and caring atmosphere.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Eunice C (Wife of Resident) on Wednesday 17 May 2017. Relates to April 2017.
Overall, I think my husband is being looked after very well. He is not unhappy in care and the carers treat him with respect and kindness. Recently my husband has had two spells in hospital, consequently losing weight but in each case as soon as he was back in in the home, he recovered really well. I really appreciate the kindness shown to him by ALL the carers, I could not single anyone out.
How likely would you be to recommend Phoenix Park Care Village? Don't know
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Review submitted from a Postal Card by Pamela M (Daughter of Resident) on Wednesday 10 May 2017. Relates to April 2017.
The staff are always helpful and always willing to help. You always have a member of staff in the office. For a small payment, you are allowed to have a meal with your relative. The room is always clean and tidy, there are always cold drinks available and you can make yourself teas.
If your relative is ill, they are very quick to get a nurse and a doctor if needed.
We are very pleased with his care.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Website Submission by Gail P (Daughter of Resident) on Wednesday 10 May 2017. Relates to April 2017.
My mother spent her last four months at Hilltops after being diagnosed with Stage 4 cancer in Dec 2016 and hospitalised for radiotherapy on her spine. Initially, she saw the nursing home as a temporary respite while building up her mobility. However, she quickly realised that she would not be able to cope at home with limited nursing care compared to Hilltops 24 hour care. She was very happy at the home - especially because of the care and attention of all the staff who always treated her with respect, dignity and affection. Importantly, they always had time for chatting. Visitors were always made very welcome. As her medical needs increased, the Home was proactive in involving medical agencies, including Macmillan. They did everything they could to make sure her remaining time was quality time eg arranging visits to her home, coffee shops, garden centres. Their support to me as her daughter was greatly appreciated, not just information but emotional support.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Gill F (Daughter of Resident) on Friday 5 May 2017. Relates to April 2017.
Dad has only been there for 3 weeks, so far their service has been excellent. The staff are friendly and supportive, particularly as this has been an incredibly stressful time for dad and family.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by P A (Wife of Resident) on Wednesday 26 April 2017. Relates to April 2017.
My husband has not been a resident very long but the first impression of the staff was excellent. So friendly and supportive, couldn't do enough for you, very clean. Cleaners are always on the go and because my husband has toilet issues as soon as you ask them to come they are soon there.
Management good, nurses good. The only comment - they could have a conversation with you about what they are doing with him. You always have to ask. Sometimes feel as if they are always rushing you.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Website Submission by Steven E (Relative of Resident) on Monday 24 April 2017. Relates to April 2017.
I'm a partner to a residents granddaughter and a new visitor to Hilltop. Throughout visiting the resident, my observation to the attentiveness, level of personal care and consideration to the resident's best interests and well being is second to none. Hilltop is a lovely care home if they would have me I'd stay there too!
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Jenny H (Granddaughter of Resident) on Tuesday 6 December 2016. Relates to July 2016.
After a bumpy start, we could not be happier with the care my nan receives. The basics of her hygiene, dressing and toileting are carried out with great care. The staff are extremely professional and provide excellent care. I have been most impressed with the improvement in staff management, record keeping, knowledge and understanding. The personal care staff make with residents is excellent. They are kind, compassionate and respectful. Appropriate activities have vastly improved my nan's quality of life. I and my family are very grateful for the time and effort so obviously given by all involved.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Keith (Wife of Resident) on Thursday 8 September 2016. Relates to June 2016.
Phoenix Park Care Village (The Hilltop Care home/nursing home) has become bright and full of laughter. The walls in the sitting areas have bright coloured posters. Trees of life are made from light materials and hung on the walls so people can hang messages on them. Washable flags are on the walls all over the building. Knitted articles with many other materials are on display for residents to feel and touch. Large rubber dominos are on the tables for residents to play games with carers. Well done to the trainer.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Ray (Brother of Resident) on Wednesday 7 September 2016. Relates to June 2016.
As it happened my visit in June coincided with my brother's yearly review by an officer from Social Services. This was done with patience and took into account all of his needs and feelings. We have had no problems with his past care apart from the lack of social activity and stimulus which it now seems is gradually being addressed i.e my brother always loved a game of pool, which he can now do.
How likely would you be to recommend Phoenix Park Care Village? Likely
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Review submitted from a Postal Card by Lesley (Daughter of Resident) on Friday 2 September 2016. Relates to July 2016.
I have found throughout July and in fact, all the time that my father has been at Hilltop that the staff are attentive, respectful and treat my father with dignity and a very caring attitude. I find that nothing is too much for them. His room is kept clean, tidy and the rest of the home is always very clean. I have been there during lunchtime and the food has always been excellent. My personal care is second to none. If he has a spillage or accident it is sorted straight away.
The burden and stress of my father's illness has been taken off my shoulders and I feel that my father gets the best care possible leaving me relaxed in the knowledge he is safe and well cared for.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Joanne W (Niece of Resident) on Thursday 25 August 2016. Relates to August 2016.
Welcoming staff who are helpful and easy to talk to, they know our aunt as a person very well and treat her with respect and kindness.
The care home keeps us informed of any developments when needed.
The food is very good. The home is secure. Cleanliness is an issue her room often looks and feels dirty with debris on the floor. The Recent change of management has begun to make a difference in terms of activities for residents and training for staff.
How likely would you be to recommend Phoenix Park Care Village? Neither Unlikely or Likely
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Review submitted from a Postal Card by Nancy H (Sister of Resident) on Wednesday 24 August 2016. Relates to April 2016.
My experience when my husband and I go to visit my brother at Hilltop Phoenix Park care home in Scunthorpe, we just show up we are not expected and always find everything very good no complaints whatsoever. My brother has always been very well looked after, his room always clean, as my brother is clean also well looked after. We have almost 100 miles to travel early morning to visit. For the past few months as my husband is quite ill we visit 5 or 6 times.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Andrea (Sister of Resident) on Monday 22 August 2016. Relates to August 2016.
I cannot fault the care given to my brother. The staff are excellent, very patient and caring. His room is a little bland but he has been provided with a profile bed. The overall appearance of the home has greatly improved much more like a home now than an institution. My only criticism is that his clothes were not too clean.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Vanessa R (Sister-in-law of Resident) on Thursday 18 August 2016. Relates to May 2016.
My sister in law has a significant mental impairment and I found the staff were aware of her needs and react well to any issues she has. Staff numbers seemed less and there were concerns about management and the now extended premises.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Gaynor F (Daughter of Resident) on Wednesday 17 August 2016. Relates to August 2016.
My mum has been a resident here for 15 months now. We as a family can honestly say that the care and attention she receives is brilliant. Mum has one to one care, she can be very demanding at times but the staff deal with her in a positive and thoughtful way. We have never had any reason to worry about mum because she is so well looked after in every aspect of her care. The staff on all levels do a fantastic job in looking after mum. We have nothing but praise for all of them.
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Postal Card by Hilary S (Wife of Resident) on Wednesday 17 August 2016. Relates to August 2016.
Top marks go to carers for patience and courtesy. They are also friendly and pleasant to visitors. Food is varied, appetising, well cooked. Garden area needs attention as paving slabs have been badly laid initially, making the danger of tripping. Too many cigarette ends lying about. Brambles need propely digging out as they could cause painful scratches - even at face level. Most rooms are bright and sunny but "the bistro" is almost windowless.
Too much loud music. Cleanliness is very good. Clothing and shoes in very short supply despite a provision of plenty.
Overall - yes, I would recommend it.
How likely would you be to recommend Phoenix Park Care Village? Likely
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Review submitted from a Postal Card by Joan S (Resident) on Tuesday 16 August 2016. Relates to August 2016.
Premises not clean or tidy. There is nothing to interest or motivate patients - or staff. Both would improve with more interest.
How likely would you be to recommend Phoenix Park Care Village? Likely
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Review submitted from a Postal Card by Jackie G (Daughter of Resident) on Thursday 12 May 2016. Relates to April 2016.
This review relates to the team leader and with his reference to a 'continuing health care review' for my mum. Throughout this review, the team leader was nothing but professional and the preparation which he had undertaken prior to the review taking place, was evident throughout.
His knowledge, understanding and caring approach to his work was appreciated by both myself and the social worker involved in the review and I would just like to thank him for his support during this review. The team leader is a shining example of all of the team at Phoenix Park and the outstanding work which they do - Cannot thank them enough!
How likely would you be to recommend Phoenix Park Care Village? Extremely Likely
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Review submitted from a Website Submission by Christine W (Daughter of Resident) on Sunday 14 February 2016. Relates to January 2016.
The senior staff and mature members of staff at Hill Top Care Home were compassionate caring and hard working aiming to please the resident and their relatives at all times. Anything to make the resident more comfortable and happy without thinking of cost implications this home tried to achieve. There were some junior members of staff who had a lot to learn about end of life comforts and I hope within time they will learn how to do this.
My father was a resident for just 6 months and 80% of his time there he was completely happy and in fact considered it his home. My father had very high standards in cleanliness and hygiene which some members of staff found very difficult to achieve. It mist be said nevertheless he was well respected by all who knew him and cared for him in his final months of life.
How likely would you be to recommend Phoenix Park Care Village? Likely
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There are currently no Care Home Idol entrants who have performed at Phoenix Park Care Village