Phoenix Park Care Village

I was shocked at the lack of care to my relative recently. She was left alone for long periods and despite being bedbound following a stroke, was not turned or cleaned regularly. The carers we saw did not have ready smiles and a caring attitude, more like 'here to do a job'. One of the carers got rid of a soiled pad in a nearby bathroom with no gloves on and did not wash her hands before coming out 3-4 seconds later. She then moved on down the corridor. The call button was not responded to in a timely manner even when we were there. Corridor floors were unclean and there was a particularly nasty smell in the home the last time we visited. The family is trying to move her elsewhere asap and I would not recommend this home.

My mum was admitted following discharge from hospital after we were assured the home could meet her complex nursing and palliative care needs. Unfortunately, our experience was extremely poor. There were repeated delays in administering time-critical medication, staff appeared unfamiliar with her care needs on admission, and family members had to assist with personal care because suitable staff were unavailable. We also had concerns about wound care, medication management and the time taken to respond to her call bell. Due to these concerns, she was transferred to Lindsey Lodge Hospice within 48 hours. Following her transfer, the hospice identified a discrepancy with her medication which required clarification with the care home. We have raised our concerns with the relevant authorities and would not recommend this home based on our experience.

5 stars .

My husband has been into Overfields for respite twice. He was cared for with the utmost kindness and respect by all of the staff, his personal care and his room was always clean and tidy. They took time to engage with him asking him about his life, which he loved. He really enjoyed both of his stays and will not hesitate to take him for respite in the future - all in all excellent staff and facilities.

Her room is clean odour free and spacious. -as the the home itself. The facilities include people who's very job is to engage with and entertain the residents, we met both and were mightily impressed with their energy and dedication --observed over a number of visits. The Management, Admin and carers we've met are superb. Not enough space to say much more than Thank God for Hilltop!

If you are reading reviews like I did 6 months ago please don't put anyone you love here.

Most of staff very lazy and in my eyes don't care for residents. This is the residents homes and should have all the comforts like they did in their previous home all I can say is I hope and pray I don't need to go in one it is heartbreaking.

All I can say is a big thank you to the manager and her team for making my life livable again.

A very pleasant place in the universe to live life, also in a constructive way, and keep chaos secure in life, living again in peace, also in mind. Great.

Was dead against homes, and promised I would never put a family member into one. But since coming to see my husband in here, it has changed my mind. Very caring and supportive with both of us, would definitely recommend to others, love the staff and all they are doing here.

I am very pleased with Hill Top Care Home. The staff are all amazing, they all go that extra mile to ensure all residents are well looked after. The food is very good, a good menu every day, they cater for everyone's needs. The staff are more like friends now, I can go visit and leave knowing my relation is in very good hands. The manager is there always on the ball. I really cannot thank the team enough for all their hard work. Well done to the team, superstars, all of you.

In the few weeks, my mother-in-law lived here, she received the very best care from staff who clearly enjoyed being with the residents and who gave the family a warm welcome whenever we visited. Communication from senior staff was both empathetic and professional, we were kept informed of any observed changes. We were impressed with the immediate action taken when she required medical intervention and were kept informed at all times. The home environment was clean and comfortable, and additional resources (eg alarmed crash mat) were provided when needed. Outside services (hairdresser and chiropodist) kept her self-image high, and other activities occupied and stimulated her mentally, (sing-a-long). Overall, the family were extremely satisfied with the provision in this care home.

My cousin has been resident in the home since Christmas 2023. He has been very settled, loves his ensuite room, says the food is excellent and the staff very supportive to all his needs. Each time I visit the home is clean and tidy. I am always greeted by friendly staff. Nothing is too much trouble for any residents observed by the staff. The facilities are excellent. Staff knowledgeable and caring. Food looks appetising. I am notified of any changes in my cousin's health (I am his next of kin). I am very happy with his placement.

Fantastic staff, great care. The staff explain everything to us relating to our mum they are friendly, kind, and very helpful, completely understanding of our worries if we leave any really good teamwork and a very nice manager of the ward.

The Fairways at Phoenix Park has been caring for my mum for nearly 5 years, and the staff there have become like family to all of us. The love and care she receives daily is incredible and difficult to put into words. The respect they show mum, and her beliefs, and the support they give her to be able to follow them are overwhelming. I feel I have a wonderful communication pathway with them. They contact me whenever needed and honestly have allowed me something that I have never had while mum was alone or in hospital that I will be grateful for the peace of mind! I trust the team at Fairways with my mum's life and care and will never be able to thank them enough! Thank you.

Was nice to pick my room, which was on the ground floor looking onto the gardens. Was supplied with a key to lock room as appreciate others wander around freely. Room temperature a little on the cool side, and water from hot tap didn't get warm. Shower good though. All staff amazing, friendly and helpful with my physio exercises. Plenty of encouragement and praise. Felt could have more activities in-house, memory games, newspaper reading and games/puzzles, but staff are extremely busy. Very generous with food portions. Enjoyed my stay, but no place like home!

My wife's been a Hilltop resident for almost 2 years. I can't ask for a more fitting place for my most precious possession - my wife - to be in. Staff have been simply amazing with her. They are always kind, caring, compassionate, and respectful to my wife and me. They become friends. Each resident does things in their own time, never forced. There is no timetable or agenda to follow. Some staff even come in on their days off taking residents out in the minibus in small groups. There's a good variety of activities to help stimulate and encourage residents - music, drum therapy, chick hatching, a Shetland pony, therapy dog, films, etc. There's also a visiting chiropodist and an on-site hairdresser. My last point is very important: staff make it very clear they are there also for relatives. Times are very distressing for close family, they are always there on the end of the phone if I'm upset, anxious, or need a pick me up.

Nurses arranged medicines to control Mum's pain and agitation and were on hand to administer these as required. But they also respected Mum's and my wishes for minimal intervention and gave us space and time to just be together.

My husband has some challenging behaviours at times, the staff treat him with care and love. He's nonverbal so it's difficult to understand him, but the staff have gone out of their way to keep him settled and well cared for.

The team led by the manager are a real credit to Prime Life