Willow Park

My Mum had many difficulties - both physical and mental. The carers at Willow Park were professional understanding and kind. She wasn't always the easiest resident, but nevertheless was given excellent care and attention. My husband and I were always given a huge welcome on our visits.

I visited my uncle in room 57 and felt he has really settled. My experience is Willow Park is outstanding. Staff were interacting with all residents and I felt my uncle felt he was safe and at home. I find the manager Victoria and Lynn the administraor are very welcoming and make families feel at ease. I would strongly recommend Willow Park.

My husband was admitted on 2nd July & died on 10th July in the home - Without exception everyone was so kind & helpful in such a difficult time for me & my family. We couldn't have asked for anything better, the way he was looked after & the help we had as a family. I would thoroughly recommend the home to anyone wishing to put their loved one in care.

My only criticism is about the lack of car parking space for visitors, staff, ambulances and the pubic during services during the working day. Could not more parking be provided within the site?

My grandma was a resident with Willow Park care home from January to her passing in April. I can not state how highly I regard Willow park and the whole team. From the very beginning Victoria the care manager, helped me throughout the initial process for getting my Grandma into the home and with the social worker for her funding. Victoria was always on hand throughout our time at the home, with a warm smile and caring approach to her. You could tell she genuinely cared for all her residents and knew each and every one of them. The smiles on the residents faces as she would speak to them, spoke volumes.

The whole care team from the cleaning crew to kitchen crew, to care team and leaders were amazing. You can see each and every one of them loved their jobs (even when they had tough days) and treated each and every resident with respect and true care. I could name every care staff that were so brilliant with my Grandma, but this review would go on for ages. They're all so wonderful.

The staff are extremely helpful, thoughtful and informative, and nothing is ever too much trouble for them. They get to know each resident very well and treat them all as individuals according to their specific needs. There are plenty of activities and entertainment for the residents to get involved with, and it's lovely to see them engaging with everyone - including the staff. No matter what time of day it is, you are made to feel welcome and included its a very happy place to be.

I love that they do loads of different activities through the day, and everyone joins in, they don't leave anyone out, very friendly atmospher, very pleased, always make time for any questions you have, lovely place to be in for everyone.

Mum was a resident in Willow Park for a little over 3 years. Every time we visited, she was comfortable, clean and tidy. The personal care was performed with kindness and dignity. As time went on, we noticed mum became happier through the care, companionship and friendliness of the staff. She had complex needs, and all of them were met adequately, from the comfortable wheelchair to suitably prepared food and drink. All the staff were friendly and welcoming to us as visiting family, and we will always be grateful for the love and care shown to our mum. A sincere thank you to all.

Our mum went to live at Willow Park home in February 2024 due to a deterioration in her dementia, and the difficulties for us, as mum lived miles away. Now she is local to me. From entry on she settled in well. The care she continues to receive is 1st class from everything to her needs, personal care, cleanliness of her room, laundry. Mum is still able to enjoy many of the activities provided.The home is warm and welcoming to us as a family and we know that mum is very much part of the Willow Park family. She always seems happy when we visit.

My mum has been in Willow Park for just over 2 years. She was initially reluctant to move in, but the staff were so welcoming that she is now very happy and content. There are so many activities for the residents, including flower arranging, art, dancing & singing. The care has been wonderful, and every time I visit, the home is well staffed. The atmosphere is always one of fun and happiness. I would highly recommend.

I wouldn't hesitate to recommend them to anyone else.

Although my mum was only unexpectedly a resident for 8 days, I cannot thank all the staff enough. You made my mum's last days as good as they could ever have been - my only regret is that her time with you was not longer. I wish she was still with us all. She would have loved the care and friendship that she experienced, even though it was only for a short time, everyone was so caring and supportive to us all. I cannot recommend Willow Park, the staff and the management enough, I thank you all from the bottom of my heart.

Mum has been a resident for over two years and has received support and good care throughout. I really appreciate the understanding of the staff of Mum's dementia, as no two days are the same, and there are many lows which are dealt with sympathetically. The entire staff are very helpful and caring, and I feel that Mum is in safe and loving hands.

The staff are excellent but the home always seems to be short-staffed. The quality of the food is variable and needs to improve quickly as does the temperature at which it is served. It is sometimes cold and inedible.

My mum has been a resident at Willow Park for four years, seeing many changes over time. She is very happy and settled and loves her surroundings. She shares many laughs and jokes with the staff she has come to love as her own family. Everyone here is so approachable. She is surrounded by a team of very understanding, dedicated and hard-working staff, who support her care needs in her daily life. They pull together as a team to give care, love and dignity in their last important years. Thank you to the brilliant team here, from carers, cleaning, kitchen, laundry, entertainment and management.

All the staff were very helpful, nothing too much trouble. Manager changed my bed for a divan which was better for me. Cup of tea whenever you asked for one at 6am and hot milk. At 9pm get me medication, liquid paracetamol for pain.

I would like to take this opportunity to thank the management and staff at Willow Park for the ongoing care of my grandma on her respite visit. I can only imagine how hard it must be to look after the residents in your care, but you also do this in such a kind, caring and understanding manner and have always shown my grandma genuine love and respect and above all treated her with great dignity. I wish I could mention a particular member of staff as she goes above and beyond and is an asset to the team. The staff member is very compassionate and very attentive and always makes time for every resident. Thank you for all your hard work and care as this can't be an easy job.

Mum is well cared for and we can ask anything at any time. We are also informed if there are any problems. We feel she is in a safe and comfy environment.

Management could not be more caring, they look after the resident's family with the utmost care. I would recommend Willow Park to anyone.

Recently my parents and aunt took up residence in Willow Park. Sadly it was not to be a longer stay as their deteriorating health conditions finally caused their passing all within a week of each other. Words cannot do justice to the care, love and attention that all the staff at Willow Park lavished on them. I know they all became great favourites, especially as the bond between them all was so obvious to see. I cannot thank all the staff for the support they showed to my family and me but I hope they know it was very much appreciated.