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Willow Park

Baghill Lane, Pontefract, West Yorkshire WF8 2HB
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Willow Park, Pontefract
Willow Park, Pontefract
Willow Park, Pontefract

Willow Park is a purpose-built facility in Pontefract, West Yorkshire, built to suit skilled care within an environment where residents can enjoy independent living. Together with care provision and homely comforts, there are further pleasing additions that include a multi-activity room, cinema, café and beauty salon.

A friendly team are experienced in residential care, as well as being trained in specialist dementia care. The focus is on enabling every client to...  

Care Provided by Willow Park

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Accreditations

  •  The National Dementia Care Accreditation Scheme (NaDCAS)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Willow Park to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Darlow (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Parking

  • Car park to rear of building.

Willow Park Reviews (53)

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9.2

Willow Park has a Review Score of 9.2 (9.225) out of 10, based on 9 reviews in the last 2 years. Over all time Willow Park has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from Betty H (Wife of Resident) published on 3 August 2026 Submitted via Postal Card
Overall Experience

My husband was admitted on 2nd July & died on 10th July in the home - Without exception everyone was so kind & helpful in such a difficult time for me & my family. We couldn't have asked for anything better, the way he was looked after & the help we had as a family. I would thoroughly recommend the home to anyone wishing to put their loved one in care.

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Review from Stuart W (Husband of Resident) published on 3 August 2026 Submitted via Postal Card
Overall Experience
It was a great relief to our family when my wife was offered a room on the second floor of Willow Park Care Home particularly as it is located in our home town of Pontifrack. After a 2 week stay in hospital we had to find a home offering 24/7 medical care for her and Willow Park is already proving to be the right place. I have been very impressed with the way the home is run and the caring nature of the staff to whom nothing is too much. The accomodation is spacious and well laid out so that the resident and staff are always aware of what is happening.

My only criticism is about the lack of car parking space for visitors, staff, ambulances and the pubic during services during the working day. Could not more parking be provided within the site?

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Review from Joe D (Grandson of Resident) published on 3 June 2026 Submitted via Website
Overall Experience

My grandma was a resident with Willow Park care home from January to her passing in April. I can not state how highly I regard Willow park and the whole team. From the very beginning Victoria the care manager, helped me throughout the initial process for getting my Grandma into the home and with the social worker for her funding. Victoria was always on hand throughout our time at the home, with a warm smile and caring approach to her. You could tell she genuinely cared for all her residents and knew each and every one of them. The smiles on the residents faces as she would speak to them, spoke volumes.

The whole care team from the cleaning crew to kitchen crew, to care team and leaders were amazing. You can see each and every one of them loved their jobs (even when they had tough days) and treated each and every resident with respect and true care. I could name every care staff that were so brilliant with my Grandma, but this review would go on for ages. They're all so wonderful.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for this review, it really means such a lot to us here at Willow Park.

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Review from L L (Daughter of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience

The staff are extremely helpful, thoughtful and informative, and nothing is ever too much trouble for them. They get to know each resident very well and treat them all as individuals according to their specific needs. There are plenty of activities and entertainment for the residents to get involved with, and it's lovely to see them engaging with everyone - including the staff. No matter what time of day it is, you are made to feel welcome and included its a very happy place to be.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for the lovely review, it means so much to the staff team

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Review from Christine H (Daughter-in-law of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience
Willow Park care care home very friendly the minute you go through the door, always say morning/afternooon how are you, my mother-inlaw loves the attention she always receives a hug, smile, 'where have you been today' (when we take her out before lunch) her room is always clean, tidy, clothes are washed, always put away, we may loose things but very helpful finding them again.

I love that they do loads of different activities through the day, and everyone joins in, they don't leave anyone out, very friendly atmospher, very pleased, always make time for any questions you have, lovely place to be in for everyone.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete a review. If there is ever anything more we can do please do let us know.

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Review from C H (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card
Overall Experience

Mum was a resident in Willow Park for a little over 3 years. Every time we visited, she was comfortable, clean and tidy. The personal care was performed with kindness and dignity. As time went on, we noticed mum became happier through the care, companionship and friendliness of the staff. She had complex needs, and all of them were met adequately, from the comfortable wheelchair to suitably prepared food and drink. All the staff were friendly and welcoming to us as visiting family, and we will always be grateful for the love and care shown to our mum. A sincere thank you to all.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete the review. It really does mean a lot. Thank you again for giving us the opportunity to care for Mum and for us to be part of Mum's journey.

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Review from Lisa H (Daughter of Resident) published on 20 November 2025 Submitted via Postal Card
Overall Experience

Our mum went to live at Willow Park home in February 2024 due to a deterioration in her dementia, and the difficulties for us, as mum lived miles away. Now she is local to me. From entry on she settled in well. The care she continues to receive is 1st class from everything to her needs, personal care, cleanliness of her room, laundry. Mum is still able to enjoy many of the activities provided.The home is warm and welcoming to us as a family and we know that mum is very much part of the Willow Park family. She always seems happy when we visit.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review. if there is anything we can improve on, please do come and see us at the home.

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Review from F N (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card
Overall Experience

My mum has been in Willow Park for just over 2 years. She was initially reluctant to move in, but the staff were so welcoming that she is now very happy and content. There are so many activities for the residents, including flower arranging, art, dancing & singing. The care has been wonderful, and every time I visit, the home is well staffed. The atmosphere is always one of fun and happiness. I would highly recommend.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review, it really means a lot to us at the home.

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Review from Julie C (Daughter of Resident) published on 24 September 2024 Submitted via Website
Overall Experience
My dad has recently moved in here from another care home. I can't believe the difference in him in just a few weeks. He is really happy and settled. The staff and managers are all wonderful and all very caring and all go the extra mile. He has been through a pretty rough time for the last few months but has finally started to get some of his old spark back.
Thank you to Willow Park for making this happen.

I wouldn't hesitate to recommend them to anyone else.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete the review. It really means a lot to us to see him happy and thriving.

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Review from Heather M (Daughter of Resident) published on 28 June 2024 Submitted via Website
Overall Experience

Although my mum was only unexpectedly a resident for 8 days, I cannot thank all the staff enough. You made my mum's last days as good as they could ever have been - my only regret is that her time with you was not longer. I wish she was still with us all. She would have loved the care and friendship that she experienced, even though it was only for a short time, everyone was so caring and supportive to us all. I cannot recommend Willow Park, the staff and the management enough, I thank you all from the bottom of my heart.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete this review. It really does mean a lot to the team here that we have the privilege to make a difference in residents' and relative's lives that we are lucky to have stay with us. Do keep in touch, we're always here if you need anything.

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Review from Angela D (Daughter of Resident) published on 9 May 2024 Submitted via Website
Overall Experience

Mum has been a resident for over two years and has received support and good care throughout. I really appreciate the understanding of the staff of Mum's dementia, as no two days are the same, and there are many lows which are dealt with sympathetically. The entire staff are very helpful and caring, and I feel that Mum is in safe and loving hands.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete this review. We are so happy to be able to support Mum on her journey. If you ever need anything we are always here for you.

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Review from N C (Son of Resident) published on 7 May 2024 Submitted via Website
Overall Experience

The staff are excellent but the home always seems to be short-staffed. The quality of the food is variable and needs to improve quickly as does the temperature at which it is served. It is sometimes cold and inedible.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for your review and raising these points, I will be in touch to arrange a meeting at your convenience to discuss these items.

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Review from Carol W (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

My mum has been a resident at Willow Park for four years, seeing many changes over time. She is very happy and settled and loves her surroundings. She shares many laughs and jokes with the staff she has come to love as her own family. Everyone here is so approachable. She is surrounded by a team of very understanding, dedicated and hard-working staff, who support her care needs in her daily life. They pull together as a team to give care, love and dignity in their last important years. Thank you to the brilliant team here, from carers, cleaning, kitchen, laundry, entertainment and management.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete a review. This feedback is why we do what we do, creating a warm, fun and safe environment to feel cared for, part of the family and thrive. if there is anything that we can improve on, please do let us know.

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Review from S H (Respite Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience

All the staff were very helpful, nothing too much trouble. Manager changed my bed for a divan which was better for me. Cup of tea whenever you asked for one at 6am and hot milk. At 9pm get me medication, liquid paracetamol for pain.

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Review from A S (Granddaughter of Resident) published on 13 February 2024 Submitted via Postal Card
Overall Experience

I would like to take this opportunity to thank the management and staff at Willow Park for the ongoing care of my grandma on her respite visit. I can only imagine how hard it must be to look after the residents in your care, but you also do this in such a kind, caring and understanding manner and have always shown my grandma genuine love and respect and above all treated her with great dignity. I wish I could mention a particular member of staff as she goes above and beyond and is an asset to the team. The staff member is very compassionate and very attentive and always makes time for every resident. Thank you for all your hard work and care as this can't be an easy job.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review. We have shared feedback regarding the staff member in question and she was over the moon to be recognised, so thank you. We look forward to Grandmas next stay with us.

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Review from J A (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Mum is well cared for and we can ask anything at any time. We are also informed if there are any problems. We feel she is in a safe and comfy environment.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review. If there are any activities that you would like to see then do let us know.

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Review from M F (Husband of Resident) published on 25 January 2024 Submitted via Postal Card
Overall Experience
The staff are all fantastic and care for the resident, nothing is any trouble. My wife is happy and content. The food the residents get is well-cooked and different each day.

Management could not be more caring, they look after the resident's family with the utmost care. I would recommend Willow Park to anyone.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you for taking the time to complete the review. It really means a lot to us and the team at Willow Park.

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Review from J W (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card
Overall Experience

Recently my parents and aunt took up residence in Willow Park. Sadly it was not to be a longer stay as their deteriorating health conditions finally caused their passing all within a week of each other. Words cannot do justice to the care, love and attention that all the staff at Willow Park lavished on them. I know they all became great favourites, especially as the bond between them all was so obvious to see. I cannot thank all the staff for the support they showed to my family and me but I hope they know it was very much appreciated.

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Review from Philip Y (Son of Resident) published on 11 August 2023 Submitted via Postal Card
Overall Experience

Dad is very well cared for at Willow Park. All staff and management go above and beyond looking after residents. Staff have even visited my dad in the hospital in their own time. Working with management to get Dad equipment and results seem effortless.

Reply from Victoria Darlow, Home Manager at Willow Park

Thank you so much for taking the time to complete your review. As always we are here for you if you need anything.

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Review from Mike F (Husband of Resident) published on 7 August 2023 Submitted via Postal Card
Overall Experience

In the few days, my wife has been in Willow Park my family and I could not have asked for better treatment. The manager and deputy are fantastic, all the staff are always willing and helpful. Could not have wished for better treatment. They are there for my wife and my well-being.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

There are no upcoming events for Willow Park.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Willow Park.

Accreditations

Meet the Team (3)

Victoria Darlow
Victoria DarlowJob Title:Home ManagerJoined: 2022

Victoria has had a passion for care from a young age, after having a parent who required support after an illness.

She went to university to study sports science but after seeing care staff with a resident decided to go to the care home and began a career in care.

Victoria has a passion for ensuring person-centred care and developing staff to become the best versions of themselves to drive the standards of care.

Louise Mcardle
Louise McardleJob Title:Deputy ManagerJoined: 2023

Louise started her career in care on work experience, she thrived on caring for others, ensuring they are excellently cared for and are part of the family.

Lynn Mc Dermott
Lynn Mc DermottJob Title:AdministratorJoined: 2021

I have worked at Willow Park since June 2021. I have worked in the care sector in various roles for 10 years. I love my job at Willow Park. The best part of my job is the interactions with the residents and relatives. As an administrator, I am there to support not only the financial side of the home but also the well-being and transition period throughout the stay of our residents.

Willow Park is for me a warm inviting home that is full of fun and laughter, great consideration goes to the resident's wishes. I am proud to be part of the team.

Frequently Asked Questions about Willow Park

What types of Care is Willow Park registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Park have?

There are 64 Single Rooms.

What are the Facilities & Services at Willow Park?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Willow Park to the centre of Pontefract?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Park to verify any information. View our terms and conditions. Willow Park has an Enhanced Service -more info.