






Willow Park is a purpose-built facility in Pontefract, West Yorkshire, built to suit skilled care within an environment where residents can enjoy independent living. Together with care provision and homely comforts, there are further pleasing additions that include a multi-activity room, cinema, café and beauty salon.
A friendly team are experienced in residential care, as well as being trained in specialist dementia care. The focus is on enabling every client to...
Care Provided by Willow Park
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Willow Park to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Victoria Darlow (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Parking
- Car park to rear of building.
Willow Park Reviews (53)
Willow Park has a Review Score of 9.2 (9.225) out of 10, based on 9 reviews in the last 2 years.
Over all time Willow Park has 53 reviews.
My husband was admitted on 2nd July & died on 10th July in the home - Without exception everyone was so kind & helpful in such a difficult time for me & my family. We couldn't have asked for anything better, the way he was looked after & the help we had as a family. I would thoroughly recommend the home to anyone wishing to put their loved one in care.
My only criticism is about the lack of car parking space for visitors, staff, ambulances and the pubic during services during the working day. Could not more parking be provided within the site?
My grandma was a resident with Willow Park care home from January to her passing in April. I can not state how highly I regard Willow park and the whole team. From the very beginning Victoria the care manager, helped me throughout the initial process for getting my Grandma into the home and with the social worker for her funding. Victoria was always on hand throughout our time at the home, with a warm smile and caring approach to her. You could tell she genuinely cared for all her residents and knew each and every one of them. The smiles on the residents faces as she would speak to them, spoke volumes.
The whole care team from the cleaning crew to kitchen crew, to care team and leaders were amazing. You can see each and every one of them loved their jobs (even when they had tough days) and treated each and every resident with respect and true care. I could name every care staff that were so brilliant with my Grandma, but this review would go on for ages. They're all so wonderful.
Thank you so much for this review, it really means such a lot to us here at Willow Park.
The staff are extremely helpful, thoughtful and informative, and nothing is ever too much trouble for them. They get to know each resident very well and treat them all as individuals according to their specific needs. There are plenty of activities and entertainment for the residents to get involved with, and it's lovely to see them engaging with everyone - including the staff. No matter what time of day it is, you are made to feel welcome and included its a very happy place to be.
Thank you for the lovely review, it means so much to the staff team
I love that they do loads of different activities through the day, and everyone joins in, they don't leave anyone out, very friendly atmospher, very pleased, always make time for any questions you have, lovely place to be in for everyone.
Thank you so much for taking the time to complete a review. If there is ever anything more we can do please do let us know.
Mum was a resident in Willow Park for a little over 3 years. Every time we visited, she was comfortable, clean and tidy. The personal care was performed with kindness and dignity. As time went on, we noticed mum became happier through the care, companionship and friendliness of the staff. She had complex needs, and all of them were met adequately, from the comfortable wheelchair to suitably prepared food and drink. All the staff were friendly and welcoming to us as visiting family, and we will always be grateful for the love and care shown to our mum. A sincere thank you to all.
Thank you so much for taking the time to complete the review. It really does mean a lot. Thank you again for giving us the opportunity to care for Mum and for us to be part of Mum's journey.
Our mum went to live at Willow Park home in February 2024 due to a deterioration in her dementia, and the difficulties for us, as mum lived miles away. Now she is local to me. From entry on she settled in well. The care she continues to receive is 1st class from everything to her needs, personal care, cleanliness of her room, laundry. Mum is still able to enjoy many of the activities provided.The home is warm and welcoming to us as a family and we know that mum is very much part of the Willow Park family. She always seems happy when we visit.
Thank you for taking the time to complete the review. if there is anything we can improve on, please do come and see us at the home.
My mum has been in Willow Park for just over 2 years. She was initially reluctant to move in, but the staff were so welcoming that she is now very happy and content. There are so many activities for the residents, including flower arranging, art, dancing & singing. The care has been wonderful, and every time I visit, the home is well staffed. The atmosphere is always one of fun and happiness. I would highly recommend.
Thank you for taking the time to complete the review, it really means a lot to us at the home.
Thank you to Willow Park for making this happen.
I wouldn't hesitate to recommend them to anyone else.
Thank you so much for taking the time to complete the review. It really means a lot to us to see him happy and thriving.
Although my mum was only unexpectedly a resident for 8 days, I cannot thank all the staff enough. You made my mum's last days as good as they could ever have been - my only regret is that her time with you was not longer. I wish she was still with us all. She would have loved the care and friendship that she experienced, even though it was only for a short time, everyone was so caring and supportive to us all. I cannot recommend Willow Park, the staff and the management enough, I thank you all from the bottom of my heart.
Thank you so much for taking the time to complete this review. It really does mean a lot to the team here that we have the privilege to make a difference in residents' and relative's lives that we are lucky to have stay with us. Do keep in touch, we're always here if you need anything.
Mum has been a resident for over two years and has received support and good care throughout. I really appreciate the understanding of the staff of Mum's dementia, as no two days are the same, and there are many lows which are dealt with sympathetically. The entire staff are very helpful and caring, and I feel that Mum is in safe and loving hands.
Thank you so much for taking the time to complete this review. We are so happy to be able to support Mum on her journey. If you ever need anything we are always here for you.
The staff are excellent but the home always seems to be short-staffed. The quality of the food is variable and needs to improve quickly as does the temperature at which it is served. It is sometimes cold and inedible.
Thank you for your review and raising these points, I will be in touch to arrange a meeting at your convenience to discuss these items.
My mum has been a resident at Willow Park for four years, seeing many changes over time. She is very happy and settled and loves her surroundings. She shares many laughs and jokes with the staff she has come to love as her own family. Everyone here is so approachable. She is surrounded by a team of very understanding, dedicated and hard-working staff, who support her care needs in her daily life. They pull together as a team to give care, love and dignity in their last important years. Thank you to the brilliant team here, from carers, cleaning, kitchen, laundry, entertainment and management.
Thank you for taking the time to complete a review. This feedback is why we do what we do, creating a warm, fun and safe environment to feel cared for, part of the family and thrive. if there is anything that we can improve on, please do let us know.
All the staff were very helpful, nothing too much trouble. Manager changed my bed for a divan which was better for me. Cup of tea whenever you asked for one at 6am and hot milk. At 9pm get me medication, liquid paracetamol for pain.
I would like to take this opportunity to thank the management and staff at Willow Park for the ongoing care of my grandma on her respite visit. I can only imagine how hard it must be to look after the residents in your care, but you also do this in such a kind, caring and understanding manner and have always shown my grandma genuine love and respect and above all treated her with great dignity. I wish I could mention a particular member of staff as she goes above and beyond and is an asset to the team. The staff member is very compassionate and very attentive and always makes time for every resident. Thank you for all your hard work and care as this can't be an easy job.
Thank you for taking the time to complete the review. We have shared feedback regarding the staff member in question and she was over the moon to be recognised, so thank you. We look forward to Grandmas next stay with us.
Mum is well cared for and we can ask anything at any time. We are also informed if there are any problems. We feel she is in a safe and comfy environment.
Thank you for taking the time to complete the review. If there are any activities that you would like to see then do let us know.
Management could not be more caring, they look after the resident's family with the utmost care. I would recommend Willow Park to anyone.
Thank you for taking the time to complete the review. It really means a lot to us and the team at Willow Park.
Recently my parents and aunt took up residence in Willow Park. Sadly it was not to be a longer stay as their deteriorating health conditions finally caused their passing all within a week of each other. Words cannot do justice to the care, love and attention that all the staff at Willow Park lavished on them. I know they all became great favourites, especially as the bond between them all was so obvious to see. I cannot thank all the staff for the support they showed to my family and me but I hope they know it was very much appreciated.
Dad is very well cared for at Willow Park. All staff and management go above and beyond looking after residents. Staff have even visited my dad in the hospital in their own time. Working with management to get Dad equipment and results seem effortless.
Thank you so much for taking the time to complete your review. As always we are here for you if you need anything.
In the few days, my wife has been in Willow Park my family and I could not have asked for better treatment. The manager and deputy are fantastic, all the staff are always willing and helpful. Could not have wished for better treatment. They are there for my wife and my well-being.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Park.
There are no upcoming events for Willow Park.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willow Park.
Meet the Team (3)

Victoria has had a passion for care from a young age, after having a parent who required support after an illness.
She went to university to study sports science but after seeing care staff with a resident decided to go to the care home and began a career in care.
Victoria has a passion for ensuring person-centred care and developing staff to become the best versions of themselves to drive the standards of care.

Louise started her career in care on work experience, she thrived on caring for others, ensuring they are excellently cared for and are part of the family.

I have worked at Willow Park since June 2021. I have worked in the care sector in various roles for 10 years. I love my job at Willow Park. The best part of my job is the interactions with the residents and relatives. As an administrator, I am there to support not only the financial side of the home but also the well-being and transition period throughout the stay of our residents.
Willow Park is for me a warm inviting home that is full of fun and laughter, great consideration goes to the resident's wishes. I am proud to be part of the team.
Frequently Asked Questions about Willow Park
What types of Care is Willow Park registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Park have?
There are 64 Single Rooms.
What are the Facilities & Services at Willow Park?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willow Park to the centre of Pontefract?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Park to verify any information. View our terms and conditions. Willow Park has an Enhanced Service -more info.