Willow Park

Baghill Lane, Pontefract WF8 2HB

Group: Darrington Healthcare

Person in charge: Patricia Green (Manager)

Local Authority / Social Services: City of Wakefield Metropolitan District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 64

Rooms with ensuite WC: 64

Latest Care Quality Commission* Report on Willow Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Willow Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Willow Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Willow Park is calculated as follows: ( (60 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.063 Points relating to the number of positive Reviews for Willow Park is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.8 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Willow Park has a Review Score of 8.9 (8.880) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Park?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Park

  • Daughter of Resident/Service User
    4
  • Sister of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

Quality care home. Run to an excellent standard.

How likely would you be to recommend Willow Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff are really caring and passionate about their roles. They create a lovely atmosphere and have a holistic approach for the resident's families. They listen to the needs and do their utmost to make it happen. Most recently they put on a race night, which is my dad's favourite pastime. It was a great night which brought family and friends together !!

Thanks

How likely would you be to recommend Willow Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I cannot thank the staff on Nightingale Unit enough for the care that they gave my mother. They are a very friendly and caring group people. The home is extremely welcoming and homely and there is a lovely atmosphere around the home. As soon as you walk through the doors you just know that everybody feels at home in the wonderful surroundings.

How likely would you be to recommend Willow Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My Mum was resident in Willow Park April - May 2017, she was admitted from a hospital. Following surgery Mum became confused and her behaviour challenging, it was decided she required 24/7 care. We were fortunate to secure a place in Willow Park, Mum took a little while to settle, but not only did she settle in Willow Park, she was made to feel safe, secure and loved by every member of staff charged with caring for her.
Everywhere is spotlessly clean, the atmosphere is warm and welcoming, residents are happy and content and the staff are just amazing. My Mum received the very best care possible, cared for by a team of wonderful, very professional and extremely caring committed individuals, who work together like a well-oiled machine. They give their all and nothing is too much trouble.
We thank you all, from the bottom our hearts, for not only making Mum's last weeks as comfortable and pleasant as humanly possible but also for the support we received throughout. We are forever grateful.

How likely would you be to recommend Willow Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My sister went into care at the age of 91 and died in this wonderful care home on Nov 16 aged 95 years. It was very difficult having tp put her into care and I thought no one would be able to look after her in the way that I had been doing. But I was proved wrong by the amazing staff at Willow Park. She was not only cared for but truly loved by all. We had happy and sad days but the support for not only my sister but myself as well was far beyond my expectations. She was treated with patience, dignity and a deep understanding of the need of people with dementia.

How likely would you be to recommend Willow Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

After a torturous year in a dreadful care home, finding Willow Park was a dream. The standards are obvious on first entering the home. Beautifully decorated and resourced, spotlessly clean, with period accessories to stimulate and elderly clientele. The staff are incredible. Caring, compassionate, considerate, kind, and devoted. They completely GET dementia care. My Mum has blossomed in the months she has been in Willow Park. Thank you to all, my worries dissolved overnight. They even look after my visiting Dad.

How likely would you be to recommend Willow Park? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for Willow Park

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Willow Park

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willow Park