Willow Park

Baghill Lane, Pontefract WF8 2HB
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9.2 46 Reviews
  • Willow Park, Pontefract
Willow Park is a purpose-built facility in Pontefract, West Yorkshire, built to suit skilled care within an environment where residents can enjoy independent living. Together with care provision and homely comforts, there are further pleasing additions that include a multi-activity room, cinema, café and beauty salon.

A friendly team are experienced in residential care, as well as being trained in specialist dementia care. The focus is on enabling every client to live happily and with dignity.

The interior benefits from significant investment and clients can expect a warm welcome, alongside a service that promotes choice and fulfilment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1365 – £1470
  • Self-Funded Residential Dementia Care: £1365 – £1470
  • RESPITE Self-Funded Residential Care: £1365 – £1470
  • RESPITE Self-Funded Residential Dementia Care: £1365 – £1470

These prices are only a guideline, please contact Willow Park to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Darlow (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • Car park to rear of building.

Willow Park Reviews (46)

9.2

Willow Park has a Review Score of 9.2 (9.214) out of 10, based on 11 reviews in the last 2 years.
Over all time Willow Park has 46 reviews.

Overall Experience
  • 39
  • 5
  • 2
  • 0
  • 0
Date Published
  • 46
  • 1
  • 1
  • 10
  • 36
Reviewer Connection to Willow Park
  • 21
  • 9
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Alan P (Son-in-law of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quality care home. Run to an excellent standard.
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Review from Debbie (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are really caring and passionate about their roles. They create a lovely atmosphere and have a holistic approach for the resident's families. They listen to the needs and do their utmost to make it happen. Most recently they put on a race night, which is my dad's favourite pastime. It was
a great night which brought family and friends together !!


Thanks

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Review from Christine H (Daughter of Resident) published on 13 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff on Nightingale Unit enough for the care that they gave my mother. They are a very friendly and caring group people. The home is extremely welcoming and homely and there is a lovely atmosphere around the home. As soon as you walk through the doors you just know that everybody
feels at home in the wonderful surroundings.
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Review from Margaret W (Daughter of Resident) published on 5 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was resident in Willow Park April - May 2017, she was admitted from a hospital. Following surgery Mum became confused and her behaviour challenging, it was decided she required 24/7 care. We were fortunate to secure a place in Willow Park, Mum took a little while to settle, but not only did she
settle in Willow Park, she was made to feel safe, secure and loved by every member of staff charged with caring for her.
Everywhere is spotlessly clean, the atmosphere is warm and welcoming, residents are happy and content and the staff are just amazing. My Mum received the very best care possible, cared for by a team of wonderful, very professional and extremely caring committed individuals, who work together like a well-oiled machine. They give their all and nothing is too much trouble.
We thank you all, from the bottom our hearts, for not only making Mum's last weeks as comfortable and pleasant as humanly possible but also for the support we received throughout. We are forever grateful.
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Review from Sheila R (Sister of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister went into care at the age of 91 and died in this wonderful care home on Nov 16 aged 95 years. It was very difficult having tp put her into care and I thought no one would be able to look after her in the way that I had been doing. But I was proved wrong by the amazing staff at Willow Park.
She was not only cared for but truly loved by all. We had happy and sad days but the support for not only my sister but myself as well was far beyond my expectations. She was treated with patience, dignity and a deep understanding of the need of people with dementia.
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Review from Kathy F (Daughter of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a torturous year in a dreadful care home, finding Willow Park was a dream. The standards are obvious on first entering the home. Beautifully decorated and resourced, spotlessly clean, with period accessories to stimulate and elderly clientele. The staff are incredible. Caring, compassionate, considerate,
kind, and devoted. They completely GET dementia care. My Mum has blossomed in the months she has been in Willow Park. Thank you to all, my worries dissolved overnight. They even look after my visiting Dad.
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Current Review Score: 9.2 (9.214)

Overview of Review Score

The Review Score of 9.2 (9.214) out of 10 for Willow Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Willow Park is calculated as follows: ( (100 Excellents x 5) + (16 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.603 Points relating to the number of positive Reviews for Willow Park is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 9 Positive Reviews ÷ 12.8 = 0.703
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Victoria

Victoria Darlow

Job Title: Home Manager Joined: 2022

Victoria has had a passion for care from a young age, after having a parent who required support after an illness.


She went to university to study sports science but after seeing care staff with a resident decided to go to the care home and began a career in care.


Victoria has a passion for ensuring person-centred care and developing staff to become the best versions of themselves to drive the standards of care.

No image found

Louise Mcardle

Job Title: Deputy Manager Joined: 2023

Louise started her career in care on work experience, she thrived on caring for others, ensuring they are excellently cared for and are part of the family.

Maggie

Maggie Frackleton

Job Title: Unit Manager

Maggie has a wealth of experience working in care settings and has a real passion for caring for residents living with Dementia. Maggie never fails to put a smile on residents' faces with her approach.

Lynn

Lynn Mc Dermott

Job Title: Administrator Joined: 2021

I have worked at Willow Park since June 2021. I have worked in the care sector in various roles for 10 years. I love my job at Willow Park. The best part of my job is the interactions with the residents and relatives. As an administrator, I am there to support not only the financial side of the home but also the well-being and transition period throughout the stay of our residents.


Willow Park is for me a warm inviting home that is full of fun and laughter, great consideration goes to the resident's wishes. I am proud to be part of the team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Park to verify any information. View our terms and conditions. Willow Park has an Enhanced Service - more info.