






Willow Park is a purpose-built facility in Pontefract, West Yorkshire, built to suit skilled care within an environment where residents can enjoy independent living. Together with care provision and homely comforts, there are further pleasing additions that include a multi-activity room, cinema, café and beauty salon.
A friendly team are experienced in residential care, as well as being trained in specialist dementia care. The focus is on enabling every client to...
Care Provided by Willow Park
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Accreditations
- The National Dementia Care Accreditation Scheme (NaDCAS)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Willow Park to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Victoria Darlow (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Parking
- Car park to rear of building.
Willow Park Reviews (53)
Willow Park has a Review Score of 9.2 (9.225) out of 10, based on 9 reviews in the last 2 years.
Over all time Willow Park has 53 reviews.
I found everyone pleasant and supportive, both to my husband and myself on this difficult journey.
The home is well organised and spacious, and ideally suited for residents with dementia giving them space to roam.
Thank you so much for your review, it's a pleasure to be part of your journey and we're always here if you need anything.
My Uncle is more than happy at Willow Park, as am I. The atmosphere when you walk into the home speaks volumes. The staff are approachable and will do anything to help. The management team are always at hand and know my Uncle and the other residents so well. I really enjoy visiting the home and being part of the family at Willow Park.
My mother continues to be treated with respect and dignity at Willow Park. She is always clean and well-presented in clothes that she would choose to wear. Staff are caring and friendly and all of them call her by name. often stopping to give any reassurance she needs. The dining tables are set with cups and saucers, just as my mother likes it! I am confident she is well cared for and happy at Willow Park.
Thank you for your feedback, please do let us know if there is anything else we can do for mum or the family.
I feel that the residents are taken care of and that families are well informed on their well-being by the management. I do feel that the meals are poor and 12 pm is too early for the main meal of the day. Overall, I am quite happy with Willow Park.
Thank you for taking the time to give feedback. We had reviewed meal times with residents and these are changing as the residents requested, we have tried new suppliers for products and had feedback from residents and relatives and have new revised menus that will be commencing in the coming weeks, please do come and join us for lunch with your husband and let us know what you think.
You are all truly amazing people. Valentine's do was well organised and enjoyed by all. Thank you for your love and care for my relatives.
Thank you so much for joining us. Was lovely to see so many people. A great night was enjoyed by all.
The staff on the Mitchell Suite in particular have been fantastic over the three years Mum has been in their care. The care, support and activities have all been great.
My mum was accepted into Willow Park by an incredible lady after all other homes turned her away as she had been a resident in Spain for so long. Incredible care home and staff for my mum who has vascular dementia. Mum is so happy there and at peace at 88-years-old. One downside for the family is all the euros that were in her purse on arrival, together with the pounds which my brother put in her purse after the euros, have gone - not good. All in all, a wonderful place and I leave today knowing that Mum is happy.
Hi Jackie-Anne, thank you for your review. Please can you make contact with me with regards to the Euros, I have tried reaching you albeit unsuccessfully.
My dad was only in Willow Park for four weeks, but the care he received was second to none. From the very start, myself and my family were included in his individual needs and personal tastes. But the thing that stood out the most was how they genuinely cared for him. From singing to him to encourage him to eat or just holding his hand in comfort. Even when the end came, all the staff showed kindness, compassion and love to us all. I cannot thank or recommend Willow Park enough.
Sarah, thank you for your review and positive comments. We are proud of the team!
My husband has only been at Willow Park for four weeks but it feels as if it is much longer he has settled in so quickly. The staff are wonderful, treating my husband with care and consideration whilst maintaining the banter and humour that he enjoys so much. I would recommend this care home to anyone.
Thank you, Susan, for your kind and positive review. The staff do try their best!
My mother received excellent care, given with kindness and love throughout her three-year stay at Willow Park. Even during the covid lockdown period, everything possible was done to give families opportunities to see and visit loved ones.
Many thanks for your kind words. It means so much to all our staff that their dedication is well received and appreciated.
Best wishes.
The care staff and management have been so kind and caring. I would recommend the home to family and friends.
Thank you for your kind comments, Julie. The staff were so sorry your mother could not have been with us longer. A lovely lady sadly missed.
My friend has been here for two years. We couldn't believe how beautiful it was when we first visited. From day one, the staff, the cleanliness, the food were excellent. The staff can't do enough to help; so kind and considerate. Today is the first time I have been in for 18 months, the young person who met me at the door and helped me through all the process was extremely kind and helpful as I was quite upset seeing my friend for the first time. I had a lovely visit. Thank you.
Thank you for your kind comments the staff are always really happy to receive positive feedback and all of us here at Willow Park are grateful for support from our relatives and friends.
I would just like to leave a review of Willow Park and my father's ongoing care. I and my family have been highly delighted with his care provided for over 2-years. Throughout Covid, I have had regular calls from lovely caring staff on the Mitchell unit and been explained to about every step of strict visitation, which must have been a nightmare to police. The staff are brilliant here, and the place is the best for care in the district. Thank you to everyone concerned at Willow Park.
Thank you for your lovely comments, Mark. It means a lot to the staff to know they are appreciated, especially in these hard times. I thank everyone who has commented and assure you these comments are passed on to the staff. Their faces light up when they hear comments like these. Thank you so much.
My mother has been a resident at Willow Park Care home for almost 6 years and has always had excellent care and attention. During which time she has had outstanding care and kindness by all the staff. The staff are always excellent and can’t help enough. I would recommend Willow Park without hesitation to anyone making the hard decision of choosing a care home.
I can't praise this home highly enough. My husband was suffering from vascular dementia and spent two months here until his recent death. He had the most excellent of care from the friendly caring staff who always went that extra mile. It was a great comfort to me knowing he was so well cared for and always with dignity. As visitors were not allowed due to coronavirus, they made sure they spent time with him, going through his photos to help him remember. When I spent his last two days with him, they looked after me with care and compassion, giving me meals, drinks and emotional support. I can't thank them enough for making his last two months of life so happy and content.
Resident always says the staff are kind to her and enjoys the jovial yet professional way that she is treated. I very much admire your quality of staff this is your biggest asset and I hope you will reward them for the magnificent job they have done during this dreadful pandemic.
Friendly staff always willing to help.
My mum is in hospital at the moment and cannot wait to get back. I think that says it all.
Willow Park care home looks like a hotel when you enter the reception area. It is tastefully furnished and comfy for the residents. Everywhere you go is spotless. There are no funny smells whatsoever. All residents are treated with respect and their personal likes and dislikes and comfort are considered. The carers are all hardworking and caring of their charges. My mother passed away on 9th January at 102 years old. She received an exceptional level of care in her last months.
Thank you so much for your kind comments. It was a privilege to look after such a wonderful lady.
Willow Park is excellent. The staff are superb, professional and so caring for the residents. My mother lived there for over three years. and her needs were managed with great concern and dignity. The home is very well appointed and maintained to a high standard.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Willow Park.
There are no upcoming events for Willow Park.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willow Park.
Meet the Team (3)

Victoria has had a passion for care from a young age, after having a parent who required support after an illness.
She went to university to study sports science but after seeing care staff with a resident decided to go to the care home and began a career in care.
Victoria has a passion for ensuring person-centred care and developing staff to become the best versions of themselves to drive the standards of care.

Louise started her career in care on work experience, she thrived on caring for others, ensuring they are excellently cared for and are part of the family.

I have worked at Willow Park since June 2021. I have worked in the care sector in various roles for 10 years. I love my job at Willow Park. The best part of my job is the interactions with the residents and relatives. As an administrator, I am there to support not only the financial side of the home but also the well-being and transition period throughout the stay of our residents.
Willow Park is for me a warm inviting home that is full of fun and laughter, great consideration goes to the resident's wishes. I am proud to be part of the team.
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