Sheridan House

10c Douglas Avenue, Exmouth EX8 2BT

Group: Brandon Care Ltd

Person in charge: Wendy Marsh (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £750 – £875 (These prices are only a guideline, please contact Sheridan House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The home operates an any time visiting policy

Latest Care Quality Commission* Report on Sheridan House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Sheridan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Sheridan House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.938 for Sheridan House is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.55 Points relating to the number of positive Reviews for Sheridan House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5 Target = 0.800

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Sheridan House has a Review Score of 9.5 (9.488) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sheridan House?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sheridan House

  • Daughter of Resident/Service User
    4

At the age of 100, my father made the reluctant move to Sheridan House. It has proved to be an excellent decision, as he settled in immediately thanks to the care and attention of the wonderful staff. The Home enables him to continue with his own lifestyle programme meeting all his wants and needs, including the little comforts such as cheese and biscuits with his nighttime whisky.
Moreover, they are willing to ‘go the extra mile’. For example, when his wife’s Nursing Home insisted that he be accompanied on all visits, Sheridan ensured that a carer would accompany him at all times.
The family are delighted with the care and attention he is given and no longer worry about him. My father is far more relaxed these days and agrees that he is extremely comfortable often forgetting it is not his own home!

How likely would you be to recommend Sheridan House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Nikki Marsh, Deputy Manager at Sheridan House responded to this review on 22 May 2018:

Thank you very much for your kind words, your father is a pleasure to have with us.

Mum initially had 2 weeks respite care at Sheridan House but she found it so comfortable she is still there more than 4 years later. She loves looking out at the sea from her spacious room where she is able to have her personal belongings as well as Sheridan's comfortable, modern furniture. The food is good and there is a varied choice. Mum goes to the dining room each day for lunch but has breakfast and supper on a tray in her room. The carers are cheerful and very willing to help according to mum's needs which have increased during the past 4 years. There is something to suit everyone in the choice of activities, mum particularly enjoys the whist, knit and natter, flower arranging and visiting speakers. Visitors are always made welcome and Sheridan House has kept me informed about mum's wellbeing.

How likely would you be to recommend Sheridan House? Extremely Likely

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Average Rating:   4.8 out of 5

Wendy Marsh, Registered Manager at Sheridan House responded to this review on 17 May 2018:

Thank you for your kind review, we all really appreciate it and love looking after your mum.

Both my daughters worked at Sheridan before studying to become nurses - so, in many ways, we were lucky as we had a recommendation from "inside". Mum came initially for respite care following a fall and was adamant that she wasn't going to stay long. Three years later and she is still there, and happy as a sandboy. Initially, I was watching for shortfalls like a hawk (as you do), but I have to say that I find it difficult to find fault with the facilities and care at Sheridan. The staff are very kind and respectful - and invariably cheerful. Mum loves the banter with them. Residents are encouraged to join in activities which are a mixture of regular slots (whist, pilates, knit and natter, word games etc) and one-off treats (eg trips out, talks, visiting musicians). Mum has even learnt some new skills! Very good chef, too. The spread at the Christmas party is legendary. All in all, first class. I would be more than happy to live out my own "twilight" days at Sheridan.

How likely would you be to recommend Sheridan House? Extremely Likely

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Average Rating:   4.9 out of 5

Wendy Marsh, Registered Manager at Sheridan House responded to this review on 11 May 2018:

Thank you, Jane, for your very kind words of recommendation. Your girls were equally excellent care staff during their time with us. It's lovely seeing them now when visiting their gran, fully qualified nurses.

Mum has been living at Sheridan for over a year now – we talk about her luxury serviced flat! For all concerned moving to somewhere like Sheridan is never going to be an easy choice but both of us could not be happier. Mum spent a couple of weeks at Sheridan after a stay in hospital and was looked after wonderfully well, so when she could no longer stay in her own home Sheridan was the number one choice. The ‘girls’ are brilliant – nothing is too much trouble and they really do know their residents well and allow them to remain as independent as possible. On few occasions when I have been worried that mum hasn’t been quite right and talked directly to the carers, or phoned, they already knew and were keeping an eye. The carers are kind and always make time to talk, and I am very happy that the care received is second to none. Mum and I can come and go whenever we like and friends and family can visit at any time.
We are always made welcome, tea and coffee is always offered (but equally we can just go and make our own in the lounge) and we have stayed for lunch and tea and even had Christmas lunch with Mum. There is a good range of activities planned each week and it is totally up to the individual resident if they take part or not. The rooms are very large and mum has a number of her own possessions as well as quality furniture and furnishings provided by Sheridan. The laundry is fantastic and clothes are washed and returned the same day. The food is well prepared and if there is nothing on the menu that mum fancies the staff do their very best to accommodate any requests. The night staff are super too – just a press of a button away. There is always a very thorough staff hand over when shifts change so all staff know what is going on. The managers are very approachable and always happy to listen and really care about the residents. It is a super place and I doubt you would find better care anywhere.

How likely would you be to recommend Sheridan House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

March 2018

NACC Care Cook Regional Finalist 2018

Recipient: Sheridan House

Date: Thursday 01 Mar 2018

more details

October 2017

Exmouth In Bloom

Recipient: Sheridan House

Date: Sunday 01 Oct 2017

more details

March 2015

Finalist NACC Care Cook

Recipient: Sheridan House

Date: Monday 02 Mar 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sheridan House