Sheridan House

Very nice people. I am very happy here.

What more can I say?

All staff have been considerate and caring.

Staff are helpful and warm.

I am very happy at Sheridan House. We are encouraged to join in the activities provided, they are varied and fun. The staff are kind to all and just like a happy family. Nothing is too much trouble.

I feel I am well looked after and safe. The staff are friendly and generally very helpful. They have a lot of clients to deal with.

I am happy to be a resident here with good service and kindness.

Nothing is ever perfect. On the whole - lovely! But, facilities - No bath, the bathroom mirror is too high. Junior staff are untrained (badly made beds, can't set a table).

Worst - wooden floor in the dining room. No curtains (noise is sometimes unacceptable and too near the lounge).

Generally a very happy atmosphere. A lovely place to end your life in. There are difficult times with young staff too quick for comfort. Mostly cheerful and helpful.

My father was understandably reluctant to leave his home and go into care. Last December (2017) he had a fall and ended up in the hospital via A&E.

Sheridan is part of a group of 3 homes. Thanks to the flexibility of the proprietor we were able to secure a room for dad in another of their premises on discharge.

The care he received was excellent and the quality of the people exceptional. Then dad moved to Sheridan, to a room with a street view and now to one sea facing. He is now settled surrounded by mementoes and pictures of his extensive travels with his own chair and terrific view along the coast.

The room and bathroom are excellent. The care he receives is to the same excellent standard as the previous home, showing a consistent ethos across the group. The workers are personable, nothing is too much trouble. Food is very good and visitors welcomed.

When we went on holiday, I was not worried, as dad is being very well cared for. I can't recommend Sheridan highly enough.

The family are delighted with the care and attention he is given and no longer worry about him. My father is far more relaxed these days and agrees that he is extremely comfortable often forgetting it is not his own home!

Mum initially had 2 weeks respite care at Sheridan House but she found it so comfortable she is still there more than 4 years later. She loves looking out at the sea from her spacious room where she is able to have her personal belongings as well as Sheridan's comfortable, modern furniture. The food is good and there is a varied choice. Mum goes to the dining room each day for lunch but has breakfast and supper on a tray in her room. The carers are cheerful and very willing to help according to mum's needs which have increased during the past 4 years. There is something to suit everyone in the choice of activities, mum particularly enjoys the whist, knit and natter, flower arranging and visiting speakers. Visitors are always made welcome and Sheridan House has kept me informed about mum's wellbeing.

Both my daughters worked at Sheridan before studying to become nurses - so, in many ways, we were lucky as we had a recommendation from "inside". Mum came initially for respite care following a fall and was adamant that she wasn't going to stay long. Three years later and she is still there, and happy as a sandboy. Initially, I was watching for shortfalls like a hawk (as you do), but I have to say that I find it difficult to find fault with the facilities and care at Sheridan. The staff are very kind and respectful - and invariably cheerful. Mum loves the banter with them. Residents are encouraged to join in activities which are a mixture of regular slots (whist, pilates, knit and natter, word games etc) and one-off treats (eg trips out, talks, visiting musicians). Mum has even learnt some new skills! Very good chef, too. The spread at the Christmas party is legendary. All in all, first class. I would be more than happy to live out my own "twilight" days at Sheridan.

We are always made welcome, tea and coffee is always offered (but equally we can just go and make our own in the lounge) and we have stayed for lunch and tea and even had Christmas lunch with Mum. There is a good range of activities planned each week and it is totally up to the individual resident if they take part or not. The rooms are very large and mum has a number of her own possessions as well as quality furniture and furnishings provided by Sheridan. The laundry is fantastic and clothes are washed and returned the same day. The food is well prepared and if there is nothing on the menu that mum fancies the staff do their very best to accommodate any requests. The night staff are super too – just a press of a button away. There is always a very thorough staff hand over when shifts change so all staff know what is going on. The managers are very approachable and always happy to listen and really care about the residents. It is a super place and I doubt you would find better care anywhere.