Herald Lodge

100 Canley Road, Canley, Coventry CV5 6AR
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9.9 75 Reviews
  • Herald Lodge, Coventry
Herald Lodge in Coventry has 42 en-suite bedrooms.

Highly trained, caring and compassionate staff support residents.

As well as lots of activities there is a sensory garden to enjoy.

There are a choice of tasty and nutritious meals prepared on-site from locally sourced ingredients.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1599

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Herald Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Gemma Pearcey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (42)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Herald Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Herald Lodge has plenty of onsite parking for visitors.

Herald Lodge Reviews (75)

9.9

Herald Lodge has a Review Score of 9.9 (9.875) out of 10, based on 13 reviews in the last 2 years.
Over all time Herald Lodge has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to Herald Lodge
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Total of 75, showing 1-20
Review from Michelle B (Friend of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited the home last week to see my neighbour of 24 years. Never have I ever seen him look so settled and happy. The staff work so hard, and the feeling is just like home. Thank you to everyone who works so hard to keep the residents happy and the home running! Your efforts do not go unnoticed.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Herald Lodge

We would like to express our gratitude for your lovely review of our home Herald Lodge . Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review from A B (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I have been stressed as my mother ran out of funds. The staff have listened to us and supported us through the process. My mother had a urinary tract infection during this time, and the care staff picked up her change of behaviour quickly, contacted the doctor and treated her with good
effect. They kept her safe during this time. Thank you.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Herald Lodge

Thank you for sharing such positive feedback about our home. At Herald Lodge, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review from P M (Grandson of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Herald Lodge gives a homely feel from the moment you walk in. The staff are always happy and attentive to residents and their families. The care they provide is exceptional and even the management support their residents care needs as they treat their residents like family. My grandma is very settled
and feels at home, knowing she can rely on wonderful staff when needed. The girls are working hard to maintain a lovely environment for the residents. The reassurance me and my mum have received from the management was really appreciated when my grandma moved in. So thank you very much to all staff. You have made the transition so easy for myself and my mum to help settle my grandma.
Reply from HC-One Limited, Administrator at Herald Lodge

Thank you for sharing such positive feedback about our home. At Herald Lodge care home, kindness is at the heart of everything we do and are so pleased to hear your Grandma is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review from V B (Partner of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received nothing but friendliness and reassurance from all of the staff during, what for me was a daunting task. The whole atmosphere is calm and safe. I was pleased that social outings were available and my partner is becoming more settled as each day goes by. Many thanks to the staff, keep
up your good work.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Herald Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review from P L (Wife of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in care for 2 years, the care is first class and is like a home from home. The staff go the extra mile in everything they do. They make you feel very welcome.
Reply from Clare Sheehan, Careline Advisor at Herald Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise. They work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review from J S (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy place. Lovely facilities. Great staff. Food is great.
Reply from Clare Sheehan, Careline Advisor at Herald Lodge

We would like to express our gratitude for your positive review. Your positive rating and comments means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review from M H (Son of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Heald Lodge for several years.
We are very happy with the care and support she receives there. Staff are very caring and patient, Mum likes the food and care is taken to keep people safe. The home has good facilities and keeps residents entertained with various activities. We are pleased
we chose the home, they work hard to make it feel homely with a family atmosphere.
Reply from Clare Sheehan, Careline Advisor at Herald Lodge

Thank you for sharing such positive feedback about our home. At Herald Lodge, kindness is at the heart of everything we do and are so pleased to hear your mum is happy and settled here. Kind words like these are a testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review from P M (Son of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Herald Lodge and its staff to be professional, caring and attentive to Mum's needs and always treat her with kindness and dignity.
Reply from Clare Sheehan, Careline Advisor at Herald Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your Mum receives at Herald Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from Paul M (Son of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Herald Lodge for 2 years and she is so happy to be there. She feels safe, she tells me how well she is looked after and how good the food is. She enjoys the recreational activities.
The staff have been very pleasant to talk to and keep me well informed of any occurrences involving
Mum and hospital and doctor visits.
I am very pleased with how my mother is looked after. Thank you to all the staff, for how you all look after my mother.
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Review from Ann D (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in last year and the care and support she has received from the staff at Herald Lodge has been amazing. Their care with dignity has supported the self-respect of my mother as they recognise her capacities and capabilities. Their respect for what she can do, the way they took the time
to find out who she is and the life she has lived have been great in making her feel comfortable in her new environment over the past months.
I must also say that the support they have given me whilst I have adjusted to this new situation has been appreciated. Nothing is ever too much trouble and they always keep me up-to-date on how she is which has made the transition in this situation easier to cope with.
Reply from Lindsey Rudd, Customer Care Administrator at Herald Lodge

Thank you for taking the time to write such a lovely review. It is so important to find out as much about our residents as we can in order to do all we can to make them feel settled and at home quickly. We also know the importance of supporting families and loved ones to ensure a smooth transition. It's wonderful to hear this is having such a positive impact.

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Review from Catherine H (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased to find this care home for my mum and lucky that they had a room available for her at short notice. It was an anxious time for Mum as she had really wanted to stay in her own home. However, we found a true 'home from home' in Herald Lodge and everything possible was done to make
the transition as easy as possible for us all. The home is warm and comfortable and the facilities are excellent. Everything is spotless and Mum seemed very happy in her room. Every member of staff from managers to carers and domestic staff were kind and supportive and they could not have done more to help Mum and the family. Nothing was too much trouble. Sadly Mum's stay in Herald Lodge was short and she did not get to experience the many activities on offer. I know she would have enjoyed them as there was always something going on that residents could choose to do. Many thanks to all staff for providing outstanding care to my mum, we will never forget your kindness and support.
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Review from W H (Partner of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took my partner a little time to settle during which the staff showed great sensitivity to both her and me. She is now very happy, calm and settled in the environment. I am at the home frequently and can only say that the level of care, concern and dedication of the staff to all the residents is
to an exceptionally high standard. Choosing a care home is a traumatic experience and I visited a good number before making my choice. I don't have any regrets and we are both happy people.
Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for your lovely review. We know it can be difficult when someone moves to a care home but we know that the support and care that our wonderful team shows can be just what they need to help new residents settle. We are so pleased you are happy with your choice and that we can continue to make you both happy.

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Review from Caroline B (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit Dad seems very happy. He enjoys his food. He's always whistling and singing. The staff are very friendly and helpful. Nice wide long corridors. My daughters and I are very happy with his care. The rooms are tidy. My only criticism would be there is sometimes a stale odour on the top
floor, maybe due to accidents with residents and carpet on the floor.
Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to send a review, we are so pleased that you are happy with your dad’s care and it sounds like he’s settled in really well.

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Review from Rob D (Son of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was welcomed into the Herald Lodge family last year and the team supported her and the family with compassion, care and professionalism right to the end. Despite Mum's numerous challenges, she enjoyed her time there, her surroundings, relationships with staff and other residents and as a family
we had every confidence that Mum was not only in a caring environment but enjoyed her time there.
Mum leaves a void in us all but it’s a comfort to know she was cared for in her final months.
Thank you hardly seems enough but know that the Herald Lodge family make a real difference to people's lives. Keep up the good work and bless the staff team and residents.
Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for leaving such a lovely review. We are so sorry for your loss, but we are so grateful that we could be there for your mum and your family. Please know that she and you, will always be part of the Herald Lodge family and you are welcome any time to pop in for a cup of tea and a reminisce.

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Review from Ann H (Sister of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in Herald lodge for over a year now and I have found the staff cheerful, caring and attentive to her needs. She enjoys walking in the garden and taking part in the activities that are arranged for the residents. Food is plentiful and cups of tea and cake are always on offer whenever
I visit. I like the fact that the terms are all-inclusive which means she can get her hair cut or her nails trimmed regularly. I also like the fact that the staff are smartly dressed, which always presents a good image when first visiting the home.
Overall, I am very happy with the home and the care she receives.
Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to write a review. Our all inclusive fee is designed to offer reassurance to our residents and their families that there are no hidden costs and all their needs will be taken care of. We always welcome visitors so pop around any time – we will pop the kettle on and get the cake ready!

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Review from Lyn G (Daughter of Resident) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in the home for 4 months and I have found the staff to be the most caring, kind and wonderful people. I have nothing but praise for them all. The home is clean, the food wonderful and they always go the extra mile to make sure that the residents are happy and comfortable.
Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to send a review, we will pass your comments on to our team as we agree, they are the best.

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Review from D P (Niece of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for the whole care team. From the moment my aunt came to visit 4 or 5 times before her admission, the ongoing care and treatment she received. She has been able to form friendships and enjoys having her hair done, and she loves the food.
Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for your kind words, it’s lovely to hear that your Aunt is taking advantage of all that Herald Lodge has to offer. We will pass your compliments on to the whole care team.

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Review from D H (Grandson of Resident) published on 26 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my nan regularly, and the management and staff are so kind and always smiling. I feel the homely feel when I walk through the door and would not have my relative anywhere else. There are always activities she can join in with, and if she does not want to, they do an activity with her. So supportive
and a pleasure to have as part of our family.
Reply from Charlotte Jackson, Customer Care Administrator at Herald Lodge

Thank you for your kind words. It’s so lovely when our homes get the recognition we think they deserve - we are very proud of our beautiful facilities and top class team and we are glad you agree. Thanks again!

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Review from A H (Daughter of Resident) published on 26 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law stayed here for about 15 months but she recently passed away. While she was there, she was looked after with so much care and love that it was a pleasure to see. The staff are wonderful. They keep you informed of everything relating to your loved one and any request is never too much
trouble. I cannot thank all of the staff enough at the home for what they did for my mother-in-law and for being so lovely and caring for her at the end. I will never forget you all.
Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you so much for your kind words, especially at such a difficult time. We are so sorry for your loss but glad that you think we helped your mother-in-law in her final days. It is incredibly important to us that families feel reassured and informed so that we can try and ease some of the worries that we know you must feel. We are proud of the care and compassion that our staff show to our residents and their families and we can only thank you for acknowledging this here. Please remember you will always be a part of the Herald Lodge family and you will always be welcome to pop in for a cup of tea and reminisce about your mother-in-law – she will be sadly missed.

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Review from Martin F (Son of Resident) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for three weeks and we were very pleased with all aspects of her care at the home. We would have been happy to continue at the home except that the costs are too high. Once the self-funding ends, there is still an ongoing cost of more than £700 a week, which is not sustainable, so we
have sourced another care home with lower costs.
Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for leaving this review for Herald Lodge. The care team will be so glad to hear you’ve been happy with your mother’s care. Our fees are reviewed regularly and we ensure that we are always as competitive as we can be in each area. We wish you all the very best for the future, and hope your mother is happy in her new home.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Herald Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Herald Lodge is calculated as follows: ( (133 Excellents x 5) + (19 Goods x 4) ) ÷ 152 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Herald Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (5)

Gemma

Gemma Pearcey

Job Title: Home Manager Joined: 2013

Gemma Pearcey is the Home Manager at Herald Lodge.

Claire

Claire Edwards

Job Title: Care Manager Joined: 2019

Claire is the Care Manager at Herald Lodge.

Ilze

Ilze Careless

Job Title: Regional Director Joined: 2021

Ilze is the Regional Director for Herald Lodge and all our South Birmingham Homes.

Emily

Emily Bell

Job Title: Front of House Manager Joined: 2021

Emily is the Front of House Manager at Herald Lodge.

Kimberley

Kimberley McQuiggan

Job Title: Activities Coordinator Joined: 2022

Kimberley plans lots of exciting activities for our residents.

Frequently Asked Questions about Herald Lodge

What types of Care is Herald Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Herald Lodge have?

There are 42 Single Rooms.

What are the Facilities & Services at Herald Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Herald Lodge to the centre of Coventry?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Herald Lodge to verify any information. View our terms and conditions. Herald Lodge has an Enhanced Service - more info.