
The staff have been brilliant. The home is clean, the food outstanding.Jo K(Daughter of Resident/Service User)

The loving, tender care she received was outstanding in every way.Valerie B(Daughter of Resident/Service User)


The staff have been brilliant. The home is clean, the food outstanding.Jo K(Daughter of Resident/Service User)

The loving, tender care she received was outstanding in every way.Valerie B(Daughter of Resident/Service User)


Herald Lodge provides 24-hour residential and dementia care in a warm, welcoming environment designed to be a wonderful place to live. The team takes pride in making a genuine difference to residents’ lives, offering not just high-quality support but thoughtful, aspirational choices that reflect truly person-centred care.
With an active lifestyle at the heart of the home, highly trained and compassionate staff encourage independence while ensuring every resident receives exceptional care...
Care Provided by Herald Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The price(s) shown are provided by the care home. Contact Herald Lodge for full pricing details and T&Cs.
Contact Herald Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Gemma Pearcey(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (42)
Visiting
- The team warmly welcome visitors to Herald Lodge Care Home, as spending time with loved ones is an important part of life in their home. To help them provide the best possible care, they do observe protected mealtimes, allowing residents to enjoy their meals in a calm and unhurried environment, and they kindly ask that all visitors respect these times when planning their visit. Pets are very welcome to join you, and on-site parking is available to make your visit as easy and convenient as possible. If you have any questions ahead of your visit, please get in touch with their kind and caring team – they’re always here to help.
Parking
- Herald Lodge has plenty of onsite parking for visitors.
Herald Lodge Reviews (81)
Herald Lodge has a Review Score of 9.7 (9.698) out of 10, based on 16 reviews in the last 2 years.
Over all time Herald Lodge has 81 reviews.
I have always found the staff helpful and supportive.
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
My dad went to Herald Lodge in November 2019; the staff and management have been amazing. My dad and his room were always clean and tidy; it was a comfort to know he was being well looked after. Thank you to everyone at Herald Lodge for all the help and support during the 18-months that my dad slowly deteriorated from Alzheimer's, unit he finally passed peacefully in February 2021.
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
My husband had been a resident in Herald Lodge since October 2019. He was looked after with loving care during his time there. Unfortunately, he passed away on 7th Feb 2021. I cannot fault the care and attention he received and the kindness of the staff to myself and family. They are amazing.
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
I cannot speak highly enough of this care home. My husband was a resident for three weeks giving me a needing much care break from him, having dementia is tough. The staff treated him with love, kindness and respect. Nothing was too much trouble and I wasn't left out either, so I appreciate the staff so much. I really need to thank two carers in particular for their dedication and patience for him. From the moment you step foot in the home, there is a pleasant atmosphere and no unpleasant odours, If stars were being handed out, I would give this home one made up of platinum, Thank you and take care.
Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
My nan has been in the care home 5 years now and I have to say the fact she is still with us is largely down to the exceptional care that she has received from the staff at Herald Lodge. I can't thank them enough especially with lockdown it has meant we have not been able to see her in over 4 months but I had every confidence based on her previous care she was going to be well cared for and I'm so thankful for the staff for their dedication because I was right. Every member of staff is amazing with her, they treat her like she is one of their own family members. The staff are so respectful of her and her condition and even in her early days in the home, they took the time to get to know her and learn what she was like as a person before getting dementia which really meant a lot to me because it meant they could use the elements of her life in her day to day care. Everything about his home is an A** I can't recommend it enough for a loved one as the care and compassion is unquestionable.
Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centered care by taking the time...
On behalf of my Dad's family, a special thanks to all the wonderful staff at Herald Lodge who supported Dad during the last stages of his illness.
The kindness, dignity, care and love provided to my Dad (and to the family) was very much appreciated by us all. Thank you so much.
Thank you so much for your kind words regarding our Herald Lodge home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join...
The staff have been very mindful of my welfare too, at a very difficult time in our lives.
Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time...
My mother hasn't been at Herald Lodge long, but in her short time here, the staff have been very kind and helpful to both my mother and myself.
Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
My husband came in for respite; for two weeks, and the staff really looked after him. They were very helpful when some of his clothes and glasses went missing. Nothing was too much trouble.
Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
We were told that there were a few residents with dementia, we were given false impression so had to move our mother.
Thank you for your review of our home. Feedback is extremely important to us and we appreciate you taking the time to share your experience. Herald Lodge is a residential dementia care home which prides itself on person-centred care and a full and varied activity schedule. We are sorry you feel you...
The staff at Herald Lodge were fantastic from the first visit until the end. The first time I took mum to look round this and other homes, she immediately felt at home, so much so she wanted to stay from that first visit and not go back to her actual home. There are so many examples of just how good the staff are, too many to mention, better giving an example of their caring nature. One memorable time was when I took mum back after spending Christmas Day with family at my home, she gave the staff a hug, and got a hug back, nothing more to add to this except it was not a one-off, this happened regularly.
It was clear for all mums family to see she was happy there, and that meant a lot to us. We cannot express how much it means to know your loved one is being cared for so well they feel it is their own home. A massive thank you to all the staff at the care home, you are all stars in our eyes.
Thank you so much for your review. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. It was an honour and a privilege to have your mum as part of our family at Herald Lodge. She was much loved by all, and we always enjoyed...
I cannot fault Herald Lodge, everybody, staff and management were excellent, so kind and helpful.
Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. These reviews also go some way to help other families in a similar position of looking for a care home and we are sure they will find your comments very valuable.
Mum has been here six weeks after a hospital stay. The staff have been brilliant. The home is clean, the food outstanding. Mum has settled far better than I ever expected, and that is down to the care and attention of everybody here.
Thank you so much for your lovely review about our home and the Herald Lodge team. We are so pleased with how well your mother has settled at Herald Lodge and that she enjoys chatting to all the staff and the residents. The staff team will be delighted to hear your kind words which I shall be sure to pass along.
My mother has started living at Herald Lodge and been here for almost 2 months. The care she has received has been exceptional, the staff make the home feel like home and Mum has settled really well. Nothing is too much trouble and Mum is now relaxed and settled. Thank you.
Thank you for your kind review of Herald Lodge and the lovely way you have described our home. At Herald Lodge staff and residents alike enjoy your mum's company as she is such a kind and friendly lady. The staff are delighted by your kind words.
I cannot thank them enough.
Thank you so much for your review of Herald Lodge. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them...
My mother spent 6 very happy years at Herald Lodge before she passed away last week aged 101 years. She had a lovely, modern room with ensuite facilities. She was immediately welcomed as part of the Herald family and the staff were amazing! They became part of our family too. The loving, tender care she received was outstanding in every way. I would highly recommend this care home to anyone.
Thank you so much for your review of Herald Lodge. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. All the staff team agree that your mum truly was part of the family and such a lovely lady. We would like to ensure you...
I would highly recommend this care home as the staff really care and love the individual.
My friend who lived there from November 2017 until passing away 22-2-2019 was wonderfully looked after and cared for.
Thank you so much for reviewing our home at what must be a very difficult time for you. We appreciate your feedback and will make sure your comments are passed on to the whole staff team.
My mother moved into Herald Lodge on the 1/.2/19. After a week living at the home, I began to see a difference in her, she is back to reading and doing crosswords, which she hadn't done for some time. She is also eating more than she was due to the encouragement of the carers. I can't praise the staff at Herald Lodge enough, every single one is helpful and friendly.
Thank you so much for your lovely review about our home and the Herald Lodge team. We are so pleased to hear how well your mother has settled at Herald Lodge and that she is enjoying reading and completing crosswords again. The staff team will be delighted to hear your kind words which I shall be sure to pass along.
My Father-in-law was truly cared for. Staff genuinely put his care and comfort first. He was very happy and contented during the six months he lived there. The home is well led and we were kept informed of any and every change.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Herald Lodge.
Accreditations
There are no accreditations posted yet for Herald Lodge.
Meet the Team (6)

Gemma Pearcey is the Home Manager at Herald Lodge.

Claire is the Care Manager at Herald Lodge.

Ilze is the Regional Director for Herald Lodge and all our South Birmingham Homes.

Emily is the Front of House Manager at Herald Lodge.

Michelle keeps the residents entertained at Herald Lodge.

Sophie keeps the residents entertained at Herald Lodge.
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