Search...

Herald Lodge

100 Canley Road, Canley, Coventry, West Midlands CV5 6AR
HC-One Logo
Jobs
Herald Lodge logo
The staff have been brilliant. The home is clean, the food outstanding.Jo K(Daughter of Resident/Service User)
Herald Lodge, Coventry
The loving, tender care she received was outstanding in every way.Valerie B(Daughter of Resident/Service User)
Herald Lodge, Coventry
Herald Lodge, Coventry

Herald Lodge provides 24-hour residential and dementia care in a warm, welcoming environment designed to be a wonderful place to live. The team takes pride in making a genuine difference to residents’ lives, offering not just high-quality support but thoughtful, aspirational choices that reflect truly person-centred care.

With an active lifestyle at the heart of the home, highly trained and compassionate staff encourage independence while ensuring every resident receives exceptional care...  

Care Provided by Herald Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,661£1,450 - £1,661
Residential Dementia Care£1,450 - £1,661£1,450 - £1,661

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Contact Herald Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gemma Pearcey(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • The team warmly welcome visitors to Herald Lodge Care Home, as spending time with loved ones is an important part of life in their home. To help them provide the best possible care, they do observe protected mealtimes, allowing residents to enjoy their meals in a calm and unhurried environment, and they kindly ask that all visitors respect these times when planning their visit. Pets are very welcome to join you, and on-site parking is available to make your visit as easy and convenient as possible. If you have any questions ahead of your visit, please get in touch with their kind and caring team – they’re always here to help.

Parking

  • Herald Lodge has plenty of onsite parking for visitors.

Herald Lodge Reviews (81)

Submit a Review
9.7

Herald Lodge has a Review Score of 9.7 (9.698) out of 10, based on 16 reviews in the last 2 years. Over all time Herald Lodge has 81 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Herald Lodge
Loading...
Showing 81 reviews matching selected criteria
Review from J C (Son of Resident) published on 23 April 2021 Submitted via Postal Card
Overall Experience

I have always found the staff helpful and supportive.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michelle N (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card
Overall Experience

My dad went to Herald Lodge in November 2019; the staff and management have been amazing. My dad and his room were always clean and tidy; it was a comfort to know he was being well looked after. Thank you to everyone at Herald Lodge for all the help and support during the 18-months that my dad slowly deteriorated from Alzheimer's, unit he finally passed peacefully in February 2021.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B N (Wife of Resident) published on 11 March 2021 Submitted via Postal Card
Overall Experience

My husband had been a resident in Herald Lodge since October 2019. He was looked after with loving care during his time there. Unfortunately, he passed away on 7th Feb 2021. I cannot fault the care and attention he received and the kindness of the staff to myself and family. They are amazing.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We would like to offer our deepest condolences to you and your family at what must be a very difficult time. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane W (Wife of Resident) published on 1 October 2020 Submitted via Website
Overall Experience

I cannot speak highly enough of this care home. My husband was a resident for three weeks giving me a needing much care break from him, having dementia is tough. The staff treated him with love, kindness and respect. Nothing was too much trouble and I wasn't left out either, so I appreciate the staff so much. I really need to thank two carers in particular for their dedication and patience for him. From the moment you step foot in the home, there is a pleasant atmosphere and no unpleasant odours, If stars were being handed out, I would give this home one made up of platinum, Thank you and take care.

Reply from Rebecca Selkirk, Communications Team at Herald Lodge

Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline L (Granddaughter of Resident) published on 14 August 2020 Submitted via Website
Overall Experience

My nan has been in the care home 5 years now and I have to say the fact she is still with us is largely down to the exceptional care that she has received from the staff at Herald Lodge. I can't thank them enough especially with lockdown it has meant we have not been able to see her in over 4 months but I had every confidence based on her previous care she was going to be well cared for and I'm so thankful for the staff for their dedication because I was right. Every member of staff is amazing with her, they treat her like she is one of their own family members. The staff are so respectful of her and her condition and even in her early days in the home, they took the time to get to know her and learn what she was like as a person before getting dementia which really meant a lot to me because it meant they could use the elements of her life in her day to day care. Everything about his home is an A** I can't recommend it enough for a loved one as the care and compassion is unquestionable.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centered care by taking the time...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jason B (Son of Resident) published on 14 April 2020 Submitted via Website
Overall Experience
Sadly my father passed away on Sunday 15 March 2020.
On behalf of my Dad's family, a special thanks to all the wonderful staff at Herald Lodge who supported Dad during the last stages of his illness.

The kindness, dignity, care and love provided to my Dad (and to the family) was very much appreciated by us all. Thank you so much.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for your kind words regarding our Herald Lodge home and staff. We really appreciate you taking the time to share your experience with us at what must be a difficult time for you and your family. We would like to ensure you and your family always feel welcome to come back and join...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Wife of Resident) published on 2 April 2020 Submitted via Postal Card
Overall Experience
My husband has been treated with the utmost patience and care in this beautiful home in spite of his sometimes challenging behaviour.

The staff have been very mindful of my welfare too, at a very difficult time in our lives.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review of Herald Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L M (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card
Overall Experience

My mother hasn't been at Herald Lodge long, but in her short time here, the staff have been very kind and helpful to both my mother and myself.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Wife of Resident) published on 31 March 2020 Submitted via Postal Card
Overall Experience

My husband came in for respite; for two weeks, and the staff really looked after him. They were very helpful when some of his clothes and glasses went missing. Nothing was too much trouble.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Daughter of Resident) published on 24 October 2019 Submitted via Postal Card
Overall Experience
We thought we had found the perfect place for our mother but it was not to be. There were too many dementia residents 98%, my mother has short term memory loss but loves to chat, do activities etc. The food was excellent also the staff were very caring and friendly.

We were told that there were a few residents with dementia, we were given false impression so had to move our mother.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you for your review of our home. Feedback is extremely important to us and we appreciate you taking the time to share your experience. Herald Lodge is a residential dementia care home which prides itself on person-centred care and a full and varied activity schedule. We are sorry you feel you...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derek M (Son of Resident) published on 16 October 2019 Submitted via Website
Overall Experience
My mother lived with the staff of Herald Lodge for two years until she sadly passed away.
The staff at Herald Lodge were fantastic from the first visit until the end. The first time I took mum to look round this and other homes, she immediately felt at home, so much so she wanted to stay from that first visit and not go back to her actual home. There are so many examples of just how good the staff are, too many to mention, better giving an example of their caring nature. One memorable time was when I took mum back after spending Christmas Day with family at my home, she gave the staff a hug, and got a hug back, nothing more to add to this except it was not a one-off, this happened regularly.

It was clear for all mums family to see she was happy there, and that meant a lot to us. We cannot express how much it means to know your loved one is being cared for so well they feel it is their own home. A massive thank you to all the staff at the care home, you are all stars in our eyes.

Reply from Rachel Hallinan, Home Manager at Herald Lodge

Thank you so much for your review. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. It was an honour and a privilege to have your mum as part of our family at Herald Lodge. She was much loved by all, and we always enjoyed...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard G (Son-in-law of Resident) published on 9 August 2019 Submitted via Postal Card
Overall Experience

I cannot fault Herald Lodge, everybody, staff and management were excellent, so kind and helpful.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your kind words regarding our home and staff. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. These reviews also go some way to help other families in a similar position of looking for a care home and we are sure they will find your comments very valuable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jo K (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience

Mum has been here six weeks after a hospital stay. The staff have been brilliant. The home is clean, the food outstanding. Mum has settled far better than I ever expected, and that is down to the care and attention of everybody here.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your lovely review about our home and the Herald Lodge team. We are so pleased with how well your mother has settled at Herald Lodge and that she enjoys chatting to all the staff and the residents. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicola K (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience

My mother has started living at Herald Lodge and been here for almost 2 months. The care she has received has been exceptional, the staff make the home feel like home and Mum has settled really well. Nothing is too much trouble and Mum is now relaxed and settled. Thank you.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you for your kind review of Herald Lodge and the lovely way you have described our home. At Herald Lodge staff and residents alike enjoy your mum's company as she is such a kind and friendly lady. The staff are delighted by your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Theresa N (Daughter of Resident) published on 6 June 2019 Submitted via Website
Overall Experience
The whole team at Herald Lodge have been professional and compassionate in their care of my mother. Nothing is too much trouble for any of the team members. They made me feel confident that my mum's needs were the most important priority. The management team were amazing and steadfast in ensuring their high standards were maintained.

I cannot thank them enough.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your review of Herald Lodge. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie B (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience

My mother spent 6 very happy years at Herald Lodge before she passed away last week aged 101 years. She had a lovely, modern room with ensuite facilities. She was immediately welcomed as part of the Herald family and the staff were amazing! They became part of our family too. The loving, tender care she received was outstanding in every way. I would highly recommend this care home to anyone.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your review of Herald Lodge. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. All the staff team agree that your mum truly was part of the family and such a lovely lady. We would like to ensure you...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card
Overall Experience
The most important aspect of a care home is for your Mum to feel happy, loved and well cared for. I would say in the 6 years Mum has been here she had a new lease of life. She was happy here, she was always shown respect and treated with dignity right to the end. After breaking her hip 7 weeks ago they looked after her exceptionally well and made her as comfortable as they could.

I would highly recommend this care home as the staff really care and love the individual.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynda G (Friend of Resident) published on 10 April 2019 Submitted via Postal Card
Overall Experience

My friend who lived there from November 2017 until passing away 22-2-2019 was wonderfully looked after and cared for.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for reviewing our home at what must be a very difficult time for you. We appreciate your feedback and will make sure your comments are passed on to the whole staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ella B (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience

My mother moved into Herald Lodge on the 1/.2/19. After a week living at the home, I began to see a difference in her, she is back to reading and doing crosswords, which she hadn't done for some time. She is also eating more than she was due to the encouragement of the carers. I can't praise the staff at Herald Lodge enough, every single one is helpful and friendly.

Reply from Samantha Blair, Customer Care Advisor at Herald Lodge

Thank you so much for your lovely review about our home and the Herald Lodge team. We are so pleased to hear how well your mother has settled at Herald Lodge and that she is enjoying reading and completing crosswords again. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann H (Daughter-in-law of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

My Father-in-law was truly cared for. Staff genuinely put his care and comfort first. He was very happy and contented during the six months he lived there. The home is well led and we were kept informed of any and every change.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

  • 18 Nov 2024

    HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...

Upcoming Events

There are no upcoming events for Herald Lodge.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Herald Lodge.

Meet the Team (6)

Gemma Pearcey
Gemma PearceyJob Title:Home ManagerJoined: 2013

Gemma Pearcey is the Home Manager at Herald Lodge.

Claire Edwards
Claire EdwardsJob Title:Care ManagerJoined: 2019

Claire is the Care Manager at Herald Lodge.

Ilze Careless
Ilze CarelessJob Title:Regional DirectorJoined: 2021

Ilze is the Regional Director for Herald Lodge and all our South Birmingham Homes.

Emily Bell
Emily BellJob Title:Front of House ManagerJoined: 2021

Emily is the Front of House Manager at Herald Lodge.

Michelle Willden
Michelle WilldenJob Title:Activities Co-Ordinator

Michelle keeps the residents entertained at Herald Lodge.

Sophie Whatling
Sophie WhatlingJob Title:Activities Co-Ordinator

Sophie keeps the residents entertained at Herald Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Herald Lodge to verify any information. View our terms and conditions. Herald Lodge has an Enhanced Service -more info.