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Herald Lodge

100 Canley Road, Canley, Coventry, West Midlands CV5 6AR
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The staff have been brilliant. The home is clean, the food outstanding.Jo K(Daughter of Resident/Service User)
Herald Lodge, Coventry
The loving, tender care she received was outstanding in every way.Valerie B(Daughter of Resident/Service User)
Herald Lodge, Coventry
Herald Lodge, Coventry

Herald Lodge provides 24-hour residential and dementia care in a warm, welcoming environment designed to be a wonderful place to live. The team takes pride in making a genuine difference to residents’ lives, offering not just high-quality support but thoughtful, aspirational choices that reflect truly person-centred care.

With an active lifestyle at the heart of the home, highly trained and compassionate staff encourage independence while ensuring every resident receives exceptional care...  

Care Provided by Herald Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,450 - £1,661£1,450 - £1,661
Residential Dementia Care£1,450 - £1,661£1,450 - £1,661

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Contact Herald Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gemma Pearcey(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • The team warmly welcome visitors to Herald Lodge Care Home, as spending time with loved ones is an important part of life in their home. To help them provide the best possible care, they do observe protected mealtimes, allowing residents to enjoy their meals in a calm and unhurried environment, and they kindly ask that all visitors respect these times when planning their visit. Pets are very welcome to join you, and on-site parking is available to make your visit as easy and convenient as possible. If you have any questions ahead of your visit, please get in touch with their kind and caring team – they’re always here to help.

Parking

  • Herald Lodge has plenty of onsite parking for visitors.

Herald Lodge Reviews (81)

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9.7

Herald Lodge has a Review Score of 9.7 (9.698) out of 10, based on 16 reviews in the last 2 years. Over all time Herald Lodge has 81 reviews.

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Showing 81 reviews matching selected criteria
Review from Ann H (Sister of Resident) published on 23 May 2023 Submitted via Website
Overall Experience
My sister has been in Herald lodge for over a year now and I have found the staff cheerful, caring and attentive to her needs. She enjoys walking in the garden and taking part in the activities that are arranged for the residents. Food is plentiful and cups of tea and cake are always on offer whenever I visit. I like the fact that the terms are all-inclusive which means she can get her hair cut or her nails trimmed regularly. I also like the fact that the staff are smartly dressed, which always presents a good image when first visiting the home.

Overall, I am very happy with the home and the care she receives.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to write a review. Our all inclusive fee is designed to offer reassurance to our residents and their families that there are no hidden costs and all their needs will be taken care of. We always welcome visitors so pop around any time – we will pop the kettle on and get the cake ready!

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Review from Rob D (Son of Resident) published on 23 May 2023 Submitted via Website
Overall Experience
Mum was welcomed into the Herald Lodge family last year and the team supported her and the family with compassion, care and professionalism right to the end. Despite Mum's numerous challenges, she enjoyed her time there, her surroundings, relationships with staff and other residents and as a family we had every confidence that Mum was not only in a caring environment but enjoyed her time there.
Mum leaves a void in us all but it’s a comfort to know she was cared for in her final months.

Thank you hardly seems enough but know that the Herald Lodge family make a real difference to people's lives. Keep up the good work and bless the staff team and residents.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for leaving such a lovely review. We are so sorry for your loss, but we are so grateful that we could be there for your mum and your family. Please know that she and you, will always be part of the Herald Lodge family and you are welcome any time to pop in for a cup of tea and a reminisce.

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Review from Lyn G (Daughter of Resident) published on 21 May 2023 Submitted via Website
Overall Experience

Mum has been in the home for 4 months and I have found the staff to be the most caring, kind and wonderful people. I have nothing but praise for them all. The home is clean, the food wonderful and they always go the extra mile to make sure that the residents are happy and comfortable.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for taking the time to send a review, we will pass your comments on to our team as we agree, they are the best.

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Review from D P (Niece of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

I have nothing but admiration for the whole care team. From the moment my aunt came to visit 4 or 5 times before her admission, the ongoing care and treatment she received. She has been able to form friendships and enjoys having her hair done, and she loves the food.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for your kind words, it’s lovely to hear that your Aunt is taking advantage of all that Herald Lodge has to offer. We will pass your compliments on to the whole care team.

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Review from D H (Grandson of Resident) published on 26 February 2023 Submitted via Website
Overall Experience

I visit my nan regularly, and the management and staff are so kind and always smiling. I feel the homely feel when I walk through the door and would not have my relative anywhere else. There are always activities she can join in with, and if she does not want to, they do an activity with her. So supportive and a pleasure to have as part of our family.

Reply from Charlotte Jackson, Customer Care Administrator at Herald Lodge

Thank you for your kind words. It’s so lovely when our homes get the recognition we think they deserve - we are very proud of our beautiful facilities and top class team and we are glad you agree. Thanks again!

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Review from A H (Daughter of Resident) published on 26 December 2022 Submitted via Website
Overall Experience

My mother-in-law stayed here for about 15 months but she recently passed away. While she was there, she was looked after with so much care and love that it was a pleasure to see. The staff are wonderful. They keep you informed of everything relating to your loved one and any request is never too much trouble. I cannot thank all of the staff enough at the home for what they did for my mother-in-law and for being so lovely and caring for her at the end. I will never forget you all.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you so much for your kind words, especially at such a difficult time. We are so sorry for your loss but glad that you think we helped your mother-in-law in her final days. It is incredibly important to us that families feel reassured and informed so that we can try and ease some of the...  

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Review from Martin F (Son of Resident) published on 29 August 2022 Submitted via Postal Card
Overall Experience

My mother stayed for three weeks and we were very pleased with all aspects of her care at the home. We would have been happy to continue at the home except that the costs are too high. Once the self-funding ends, there is still an ongoing cost of more than £700 a week, which is not sustainable, so we have sourced another care home with lower costs.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for leaving this review for Herald Lodge. The care team will be so glad to hear you’ve been happy with your mother’s care. Our fees are reviewed regularly and we ensure that we are always as competitive as we can be in each area. We wish you all the very best for the future, and hope your mother is happy in her new home.

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Review from Neil R (Son of Resident) published on 6 July 2022 Submitted via Postal Card
Overall Experience

Excellent facilities and staff make Mom's time here as pleasant as possible. Numerous events organised by the home - keep Mom's social skills and mobility as good as they can be.

Reply from Terri Kidd, PR Executive at Herald Lodge

Thank you for your review. It’s so important to our care team at Herald Lodge that our residents feel encouraged to take advantage of our activities and events so that they can live each day to its fullest. We’ll be sure to relay your message to the home.

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Review from Oliver G (Son of Resident) published on 7 December 2021 Submitted via Postal Card
Overall Experience

Ideal care homes. The name definitely covers what you are looking for. Peace of mind and the decor of the home is exceptional throughout. The resident's room is outstanding and bathroom/en suites, the cleanliness top notch. Made mums move from respite to permanent home go smoothly. Mum has started to join in the activities and only on the second day. This makes you know you got it right.

Reply from Rebekah Steward, Customer Care Team at Herald Lodge

Thank you for taking the time to review Herald Lodge. How lovely to hear your Mom decided to make her stay with us permanently and that she is enjoying some of the wonderful activities on offer at Herald Lodge. It is so nice to hear you have peace of mind that your mum is happy and enjoying her time with us here. I will be sure to pass on your kind words to the team at Herald lodge.

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Review from David R (Son of Resident) published on 24 September 2021 Submitted via Postal Card
Overall Experience

The staff here have been amazing with my mum. She is always really well presented. I know that my mum enjoys their kindness and humour. The home itself is always clean. The food is (apparently) great. I would recommend this to others for sure.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the positive feedback. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from Patricia P (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card
Overall Experience

The staff were extremely helpful from the start. An appointment the very next day after the initial phone call. My mother (at 100-years-old) has settled quite well and has no difficulties settling in so far. All of the family agree she is in the right place.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from A W (Son of Resident) published on 2 August 2021 Submitted via Postal Card
Overall Experience

I am very pleased with the care my mum receives. Management and staff always do their best.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from T C (Sister of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience

My experience has been very positive. All the staff are extremely helpful. I would have no hesitation recommending this home.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from Paul D (Son of Resident) published on 25 June 2021 Submitted via Postal Card
Overall Experience

In these unprecedented times, I feel the home and management have acted in the best interest of my mum first. Whenever possible the home has respected our situation and thoughts. I feel the home has reacted well to the current situation in protecting all inside the home and external visits to hospital appointments. The home is caring and keeps us well informed. I feel that my mum is being looked after very well and that she is in the right place.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know...  

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Review from Celia M (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card
Overall Experience

Under the circumstances, at this present time, I think management for the home have done very well in protecting Mum and ourselves. Care for Mum is very good and keep us all well informed of all situations. The staff are always very friendly and helpful.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.

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Review from M C (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

I am very impressed with the level of service my mother is receiving at Herald Lodge. The staff are very caring and supportive of my mum's personal needs. I feel she is being very well looked after.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review of Herald Lodge and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from Carol D (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card
Overall Experience

I have been very pleased with the care and support given by Herald Lodge in taking care of my mum.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from Richard S (Son of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

Herald Lodge is a very friendly environment for my mother. Staff are always helpful and courteous. They have done their best to ensure my mother is well cared for, this has been especially noticed during the difficult times of Covid.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for your review of Herald Lodge. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from Barbara P (Sister of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

My sister is and always has been very happy here. The staff are very kind and caring. Nothing is too much trouble. If we have a problem it is dealt with immediately. I can phone up at any time to enquire how my sister is. Up until lockdown I could visit at any time without notice.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you for kindly taking the time to write a review. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from M M (Son of Resident) published on 14 May 2021 Submitted via Postal Card
Overall Experience

Over the past year with the COVID-19 pandemic, the staff have done a wonderful job looking after my mum and all other residents. The staff are always willing to answer questions and offer advice.

Reply from Rebecca Selkirk, PR Executive at Herald Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

  • 18 Nov 2024

    HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...

Upcoming Events

There are no upcoming events for Herald Lodge.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Herald Lodge.

Meet the Team (6)

Gemma Pearcey
Gemma PearceyJob Title:Home ManagerJoined: 2013

Gemma Pearcey is the Home Manager at Herald Lodge.

Claire Edwards
Claire EdwardsJob Title:Care ManagerJoined: 2019

Claire is the Care Manager at Herald Lodge.

Ilze Careless
Ilze CarelessJob Title:Regional DirectorJoined: 2021

Ilze is the Regional Director for Herald Lodge and all our South Birmingham Homes.

Emily Bell
Emily BellJob Title:Front of House ManagerJoined: 2021

Emily is the Front of House Manager at Herald Lodge.

Michelle Willden
Michelle WilldenJob Title:Activities Co-Ordinator

Michelle keeps the residents entertained at Herald Lodge.

Sophie Whatling
Sophie WhatlingJob Title:Activities Co-Ordinator

Sophie keeps the residents entertained at Herald Lodge.

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