
The staff have been brilliant. The home is clean, the food outstanding.Jo K(Daughter of Resident/Service User)

The loving, tender care she received was outstanding in every way.Valerie B(Daughter of Resident/Service User)


The staff have been brilliant. The home is clean, the food outstanding.Jo K(Daughter of Resident/Service User)

The loving, tender care she received was outstanding in every way.Valerie B(Daughter of Resident/Service User)


Herald Lodge provides 24-hour residential and dementia care in a warm, welcoming environment designed to be a wonderful place to live. The team takes pride in making a genuine difference to residents’ lives, offering not just high-quality support but thoughtful, aspirational choices that reflect truly person-centred care.
With an active lifestyle at the heart of the home, highly trained and compassionate staff encourage independence while ensuring every resident receives exceptional care...
Care Provided by Herald Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The price(s) shown are provided by the care home. Contact Herald Lodge for full pricing details and T&Cs.
Contact Herald Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Gemma Pearcey(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (42)
Visiting
- The team warmly welcome visitors to Herald Lodge Care Home, as spending time with loved ones is an important part of life in their home. To help them provide the best possible care, they do observe protected mealtimes, allowing residents to enjoy their meals in a calm and unhurried environment, and they kindly ask that all visitors respect these times when planning their visit. Pets are very welcome to join you, and on-site parking is available to make your visit as easy and convenient as possible. If you have any questions ahead of your visit, please get in touch with their kind and caring team – they’re always here to help.
Parking
- Herald Lodge has plenty of onsite parking for visitors.
Herald Lodge Reviews (81)
Herald Lodge has a Review Score of 9.7 (9.698) out of 10, based on 16 reviews in the last 2 years.
Over all time Herald Lodge has 81 reviews.
Overall, I am very happy with the home and the care she receives.
Thank you for taking the time to write a review. Our all inclusive fee is designed to offer reassurance to our residents and their families that there are no hidden costs and all their needs will be taken care of. We always welcome visitors so pop around any time – we will pop the kettle on and get the cake ready!
Mum leaves a void in us all but it’s a comfort to know she was cared for in her final months.
Thank you hardly seems enough but know that the Herald Lodge family make a real difference to people's lives. Keep up the good work and bless the staff team and residents.
Thank you for leaving such a lovely review. We are so sorry for your loss, but we are so grateful that we could be there for your mum and your family. Please know that she and you, will always be part of the Herald Lodge family and you are welcome any time to pop in for a cup of tea and a reminisce.
Mum has been in the home for 4 months and I have found the staff to be the most caring, kind and wonderful people. I have nothing but praise for them all. The home is clean, the food wonderful and they always go the extra mile to make sure that the residents are happy and comfortable.
Thank you for taking the time to send a review, we will pass your comments on to our team as we agree, they are the best.
I have nothing but admiration for the whole care team. From the moment my aunt came to visit 4 or 5 times before her admission, the ongoing care and treatment she received. She has been able to form friendships and enjoys having her hair done, and she loves the food.
Thank you for your kind words, it’s lovely to hear that your Aunt is taking advantage of all that Herald Lodge has to offer. We will pass your compliments on to the whole care team.
I visit my nan regularly, and the management and staff are so kind and always smiling. I feel the homely feel when I walk through the door and would not have my relative anywhere else. There are always activities she can join in with, and if she does not want to, they do an activity with her. So supportive and a pleasure to have as part of our family.
Thank you for your kind words. It’s so lovely when our homes get the recognition we think they deserve - we are very proud of our beautiful facilities and top class team and we are glad you agree. Thanks again!
My mother-in-law stayed here for about 15 months but she recently passed away. While she was there, she was looked after with so much care and love that it was a pleasure to see. The staff are wonderful. They keep you informed of everything relating to your loved one and any request is never too much trouble. I cannot thank all of the staff enough at the home for what they did for my mother-in-law and for being so lovely and caring for her at the end. I will never forget you all.
Thank you so much for your kind words, especially at such a difficult time. We are so sorry for your loss but glad that you think we helped your mother-in-law in her final days. It is incredibly important to us that families feel reassured and informed so that we can try and ease some of the...
My mother stayed for three weeks and we were very pleased with all aspects of her care at the home. We would have been happy to continue at the home except that the costs are too high. Once the self-funding ends, there is still an ongoing cost of more than £700 a week, which is not sustainable, so we have sourced another care home with lower costs.
Thank you for leaving this review for Herald Lodge. The care team will be so glad to hear you’ve been happy with your mother’s care. Our fees are reviewed regularly and we ensure that we are always as competitive as we can be in each area. We wish you all the very best for the future, and hope your mother is happy in her new home.
Excellent facilities and staff make Mom's time here as pleasant as possible. Numerous events organised by the home - keep Mom's social skills and mobility as good as they can be.
Thank you for your review. It’s so important to our care team at Herald Lodge that our residents feel encouraged to take advantage of our activities and events so that they can live each day to its fullest. We’ll be sure to relay your message to the home.
Ideal care homes. The name definitely covers what you are looking for. Peace of mind and the decor of the home is exceptional throughout. The resident's room is outstanding and bathroom/en suites, the cleanliness top notch. Made mums move from respite to permanent home go smoothly. Mum has started to join in the activities and only on the second day. This makes you know you got it right.
Thank you for taking the time to review Herald Lodge. How lovely to hear your Mom decided to make her stay with us permanently and that she is enjoying some of the wonderful activities on offer at Herald Lodge. It is so nice to hear you have peace of mind that your mum is happy and enjoying her time with us here. I will be sure to pass on your kind words to the team at Herald lodge.
The staff here have been amazing with my mum. She is always really well presented. I know that my mum enjoys their kindness and humour. The home itself is always clean. The food is (apparently) great. I would recommend this to others for sure.
Thank you for kindly taking the time to write a review and for the positive feedback. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.
The staff were extremely helpful from the start. An appointment the very next day after the initial phone call. My mother (at 100-years-old) has settled quite well and has no difficulties settling in so far. All of the family agree she is in the right place.
Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.
I am very pleased with the care my mum receives. Management and staff always do their best.
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
My experience has been very positive. All the staff are extremely helpful. I would have no hesitation recommending this home.
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
In these unprecedented times, I feel the home and management have acted in the best interest of my mum first. Whenever possible the home has respected our situation and thoughts. I feel the home has reacted well to the current situation in protecting all inside the home and external visits to hospital appointments. The home is caring and keeps us well informed. I feel that my mum is being looked after very well and that she is in the right place.
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know...
Under the circumstances, at this present time, I think management for the home have done very well in protecting Mum and ourselves. Care for Mum is very good and keep us all well informed of all situations. The staff are always very friendly and helpful.
Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.
I am very impressed with the level of service my mother is receiving at Herald Lodge. The staff are very caring and supportive of my mum's personal needs. I feel she is being very well looked after.
Thank you for kindly taking the time to write a review of Herald Lodge and for the comments. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.
I have been very pleased with the care and support given by Herald Lodge in taking care of my mum.
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
Herald Lodge is a very friendly environment for my mother. Staff are always helpful and courteous. They have done their best to ensure my mother is well cared for, this has been especially noticed during the difficult times of Covid.
Thank you so much for your review of Herald Lodge. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.
My sister is and always has been very happy here. The staff are very kind and caring. Nothing is too much trouble. If we have a problem it is dealt with immediately. I can phone up at any time to enquire how my sister is. Up until lockdown I could visit at any time without notice.
Thank you for kindly taking the time to write a review. We are so pleased to hear you would recommend us and these reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.
Over the past year with the COVID-19 pandemic, the staff have done a wonderful job looking after my mum and all other residents. The staff are always willing to answer questions and offer advice.
Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for Herald Lodge.
Accreditations
There are no accreditations posted yet for Herald Lodge.
Meet the Team (6)

Gemma Pearcey is the Home Manager at Herald Lodge.

Claire is the Care Manager at Herald Lodge.

Ilze is the Regional Director for Herald Lodge and all our South Birmingham Homes.

Emily is the Front of House Manager at Herald Lodge.

Michelle keeps the residents entertained at Herald Lodge.

Sophie keeps the residents entertained at Herald Lodge.
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