Buckingham Care Home

I would totally recommend any relatives being here.

We are very satisfied with Buckingham Care Home. Our mum seems very comfortable and settled. The caring staff seem to do all they can for Mum and treat her with dignity and a happy smile. The carers, unfortunately, are kept too busy at times.

Dad was in Buckingham House for a short while. As a family, we were reluctant to go down the care route. We needn't have been Dad was looked after so well by the staff. Warm clean friendly place. Extra pudding for Dad. All members of staff made us feel like we were part of their little family. Dad passed in November. We still keep in touch with Buckingham House. For us it was a 70-mile round trip to see Dad but he got so much lovely care we were happy to make the trip almost daily.

It’s always a difficult, worrying and desperate time when you have to make the decision to move your loved one into a home. At very short notice Buckingham Care Home accepted Dad for respite with a view to becoming a permanent resident. We needn’t have worried. They treated Dad, and us all, with the utmost care and respect. They understood. It’s hard, but they eased the way. They truly gave Dad the care and attention he needed and looked after him with care, respect, friendship, and love. They did the same to us. The staff and management are friendly, professional and helpful. Nothing is too much trouble. We were lucky and thankful Dad spent his last months there. We couldn’t have found anywhere better. As a mark of how much we appreciate them, we have returned and will return again, to see the staff who always make us so welcome. We feel they are friends, and it’s true what they say, we are all their family, not just the person who is in their care. Wonderful place.

As shown below all aspects of Buckingham are good. All personnel are cheerful and very approachable and helpful.

My Mother needed to be admitted to Buckingham in an emergency situation. From the start, she and we, her family, were greeted and treated with great care and kindness. Adapting to the new circumstances was difficult for all of us but my Mother, who was very weak and frail, was well looked after throughout and we always felt supported by the managers and staff who were available to advise and get things done as needed. Overall, our experience of Buckingham was excellent. The possible improvement my Mother said she would have liked was a choice of international style dishes to supplement the standard British traditional menu.

Everything was so comfortable and clean and the staff so caring and helpful. You couldn't wish for anything better.

I spent two very happy and comfortable weeks a Buckingham Care Home. All the staff were excellent and very caring. All my visitors were very impressed by what they saw.

Everyone I have dealings with all do so in a professional manner. The carers look after my wife as if she was one of there own loved ones. The food needs to be looked at, as she enjoys her breakfast but lunch, soup, sandwiches and pudding week in and week out gets very boring, surely a menu change every 4 weeks could be arranged. She does request a change sometimes i.e. boiled egg, sausage sandwich and this works for her.

The home is run in a professional manner and the residents are well cared for. The staff work very hard and could use more bodies at times when really busy.

I came from the hospital for rehabilitation as I fell at home and broke my hip. When I got here I was frozen, the care staff gave me a nice blanket and a nice large cup of tea with three sugars. The care staff took me to my room, it was very warm they assisted me into bed. I must have fallen asleep as the next thing I knew it was morning. They were giving me my tablets, I asked if I could have a cup of tea. I said I want three sugars, they said "we know" I said please call me by my first name. The staff said, "that's ok if its ok with you." I had my tea then fell asleep again, don't know what time it was as they woke me again and asked if I wanted some breakfast. I said just a little of porridge with a lot of sugar. The care staff said "no problem." After my breakfast, they came and help me get washed and dressed. The care staff was so so nice I hadn't a bad thing to say about them all, they were all very nice. The Buckingham Care Home is a lovely place all staff are fantastic at their job.

My Mother-in-law has been in the home 4 years in April 2019. She has loved living there since the first day. The care she got when she first went into the home got her well again, I don't think she would still be with us if she hadn't gone to live there. Credit to the manager and her team who are brilliant, they don't just look after Mum but all the family too. It is a welcoming, clean and comfortable home.

The care varies from carer to carer.

One carer is absolutely brilliant with my friend on 26/09/18. She was an example other carers would do well to follow. I would like to move good to excellent next time - as I would like to end my days in this care home.

My aunt was admitted to Buckingham Care Home under very difficult circumstances. The business manager especially has been exceptional in both her communications to me and information about my aunt. I was never concerned about her care and I know she was happy at Buckingham. Thank you to all the staff.

I have always found the staff to be very helpful towards me and very kind and caring towards my mother.

He's happy, well cared for by every staff.

Buckingham House is warm and friendly, and I rest easy, knowing that my Mother is looked after, and secure in her environment.

Mum has been a resident of The Buckingham for just over 2 years. Took a little while to settle in, but she had always been happy there. Some excellent caring staff, that go that extra mile.

A big thank you to all staff at Buckingham for their exceptional care.