Chesterton Lodge

Loomer Road, Chesterton, Newcastle-under-Lyme ST5 7LB

Chesterton Lodge, Newcastle-under-Lyme, Staffordshire
Chesterton Lodge, Newcastle-under-Lyme, Staffordshire
Chesterton Lodge, Newcastle-under-Lyme, Staffordshire

Anchor's Chesterton Lodge is a residential and dementia care home in Chesterton, Newcastle-under-Lyme providing care for up to 64 older people. Built to high standards and with the care of its residents in mind, each en-suite room is light and spacious; with an ensuite wet room and equipped with a TV/ DVD player, mini fridge and telephone point.

The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.

Anchor was named Best Care Home Operator at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have more than 40 years’ experience as a not-for-profit provider of services to older people. Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

Group: Anchor

Person in charge: Helen Evans (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chesterton Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Chesterton Lodge has a Review Score of 9.3 (9.343)

The Review Score of 9.3 (maximum of 10) for Chesterton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Chesterton Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.718 for Chesterton Lodge is calculated as follows: ( (89 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 117 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Chesterton Lodge is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chesterton Lodge?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chesterton Lodge

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

All staff have been attentive to the needs of both parents, one with dementia and the care offered has always been prompt and of a high standard. They know the names of all residents and when my father went into hospital, the staff went out of their way to always take time to ask how he was and worked with mum to alleviate any anxiety she may have felt.
The management are always ready to make time to discuss any care issues or to update on care medication and general well being. Each time I have visited, they are always involved with the residents and their care.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We found Chesteron Lodge Care Home beautifully decorated and clean. All the staff are very helpful and caring. The food is excellent and presented nicely.
On our first visit to the home regarding our mum, I was overwhelmed at how happy the residents were and I actually passed comment to them and they said that they were happy and couldn't ask for more and were all smiling.
We as a family can see that mum is very happy and well cared for as a resident.
Well done Chesterton Lodge.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been here for just over a year now and has been very well looked after throughout. It has been understandably difficult for him to adjust to life in care after being independent for so many years (he is 93). It was also something of a problem that he had visited my mum who suffered from Alzheimers at an EMI care home on a daily basis for 12 years. The staff at Chesterton Lodge have been wonderful though and I don't think that he could be in a better place.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been here since October 2016 and I find the home perfect for her needs. The staff are friendly and nothing is too much trouble when mum needs assistance.
Mum has settled well and has improved in her outlook on life, she sees this as her home now and is very happy. I could not think of a better place where mum could be at this time in her life.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall, everything is pretty good.

How likely would you be to recommend Chesterton Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have found it to be a very nice place for my Mum. She seems to be happy here. Thank you.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have cared for my mother for the past 40 years since my father died, but the past few years she has had dementia. I feel that now she is in care, she is looked after very well. She has been in Chesterton Lodge for one year and in that time I have found that all her needs are seen to. All the staff are very caring and seem to go that extra mile to ensure that my Mum is looked after. I was worried about my mother being looked after in a care home but I would have no hesitation but to recommend Chesterton Lodge. I find that my review below says it all.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father moved into Chesterton Lodge in November 2016 after a long stay in hospital. He has mid-late stage Alzheimer's and is in complete denial of having the illness.
The staff at the home have been fantastic since his admission. They have been extremely kind, caring and compassionate to my father and I.
All of the staff, from domestic to manager are friendly, helpful and often go over and above to make him feel at home.
I visit the home daily and am made to feel really welcome.
I'd have no hesitation in recommending it. It really is first class.
Well done Chesterton Lodge.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit a friend twice a week, she is well looked after, carers are very kind. Nothing is too much trouble. Tea and coffee always available to visitors, all staff very happy.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Since Sept 4th 2014 my husband has had excellent care. All of the staff are so caring and kind. As soon as I walk through the door you can feel at home with all the staff. Of all the homes we looked at we knew this was the right one. The choice of food is excellent and well presented. My husband was in another care home for 8 weeks and he lost 1 and a half stone, but he soon put it on after he had been in Chesterton Lodge because the staff encouraged him to eat his food.

How likely would you be to recommend Chesterton Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2016

CQC rated Good in June 2016.

Recipient: Chesterton Lodge

Date: Wednesday 20 Apr 2016

more details

August 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chesterton Lodge