Chesterton Lodge

2) The price of a week's care is far too expensive.

As a family and on behalf of my brother we would like to say a massive thank you to everyone.

In particular, all they organised for mum's recent 100th birthday celebrations was more than we could ever have anticipated and made it a very memorable day for her!

I no longer worry about Mum as I know she is being very well looked after.

A very good home with kind and caring staff. My mum was a resident for approximately 7 and a half years and she has received good care during this time. My mum recently passed away and the staff were so very kind to my mum and our family. We can't thank them enough.

We regularly have to speak to staff to ask them to dress my nan properly, brush hair, put dentures in and generally have some care for her dignity. The staff are all lovely but there needs to be more of them. Four staff with 28 residents is not enough.

Going down the bank in the year my mum has been there. Filthy lounge carpets. Not enough staff for ratio of people in the home (some people need 2 people for assistance). Only 4 staff per floor. Mum not dressed properly on occasions. No bra on! Other people's clothes in the wardrobe. Some staff very good, others not really interested. New manager needed so we can sort out the many issues that are happening recently.

No complaints except the one - my room could be quite cold at times.

Over the years I have seen a decline in the cleanliness and tidiness of the home in general. Although I appreciate restrictions on budgets and staffing, the state of the communal chairs, carpets, flooring and kitchen areas are terrible and I know that new carpets and chairs etc are on order but I feel that housekeeping needs to step up. The rubbish and personal items found down the side of the chairs is disgusting, surely these could be checked and cleaned during the night when not in use.

We were satisfied with Dads care whilst in Chesterton Lodge. He enjoyed the food, the facilities/rooms were excellent and the staff friendly and obliging. Impressed that pyjamas which were not available when Dad left were returned to us in just over one week.

She is being cared for in a very caring, sensitive manner. She is happy. Her environment is pleasant and enjoyable to visit.

Upon reviewing future care homes for my father, I was easily able to find Chesterton Lodge's facilities via the internet to be what would be suitable for my father's needs. I was not disappointed when first visiting the premises at short notice and when giving my dad the opportunity to have a trial day at the home. It was then that it proved Chesterton Lodge was the place for my father. The care provided to residents by management and staff at the home is professional in every way, as in a friendly and caring atmosphere. Clean and modern facilities, good food as well as having staff who are easily accessible, and are noticeable by wearing clean smart and distinct uniforms.

Mum is in her nineties and has recently been diagnosed with mixed dementia. She had to move from her sheltered flat about 6 months ago because she now needs 24hr monitoring/care. I chose Chesterton Lodge because it had good CQC ratings and we found it very welcoming when we came to look. It is modern, has good facilities and the rooms are bright and cheerful with good amenities. The staff are friendly and treat mum with perfect and genuine care. Mum says the food is good (she used to teach cookery). I am kept informed of anything out of the ordinary (minor falls etc). I feel mum is safe.

There have been many positive changes made by the current manager. She is friendly, approachable and always professional. Sorts out any issues you discuss with her. The improvements she has made to the overall care and service have been phenomenal. Thank you to all the staff you are all outstanding.

Pleasant rooms. Good food, friendly helpful staff.

Good general experience. Difficult to understand some health and safety rules. Having to have a nurse to put plasters on and sending back tablets so they can be halved etc.

Difficult for newcomers to associate themselves into current order without help.

All the important things are excellent particularly the quality of the staff but also purpose-built buildings and value for money (aside from subsidising non-private residents but that is a government issue) Inconveniently decline to provide relatives with the entry code contrary to most care homes. Needs goods delivery around the back to avoid pallets in the entry hall and more spent on gardening. However, the important things are excellent.

My aunt's room is excellent with a pleasant view of the gardens. Food is always well presented and the breakfast aroma from the carpark is tempting! My aunt is well cared for and included in all that she wants. Her health and well being has improved since she has taken residency at Chesterton Lodge and peace of mind for us has been assured. I would not hesitate in recommending the home to anyone. I have relatives and friends in care and have experience of other places. 5 Star

The management are always ready to make time to discuss any care issues or to update on care medication and general well being. Each time I have visited, they are always involved with the residents and their care.

Well done Chesterton Lodge.