Chesterton Lodge

Loomer Road, Chesterton, Newcastle-under-Lyme ST5 7LB
Review Us
9.5 43 Reviews
  • Chesterton Lodge, Newcastle-under-Lyme
Anchor's Chesterton Lodge is a residential and dementia care home in Chesterton, Newcastle-under-Lyme providing care for up to 64 older people. Built to high standards and with the care of its residents in mind, each room is light and spacious with an ensuite wet room.

They are welcoming new residents to Chesterton Lodge on a permanent basis and for shorter term stays.

The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Show Chesterton Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1173
  • Self-Funded Residential Dementia Care: from £1173
  • RESPITE Self-Funded Residential Care: from £1173
  • RESPITE Self-Funded Residential Dementia Care: from £1173

Colleagues at Chesterton Lodge will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Chesterton Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Chamberlain (Louise Chamberlain)

Local Authority / Social Services

Admission Criteria

  • Please contact Chesterton Lodge directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors welcome at Chesterton Lodge.

Parking

  • Onsite parking, including disabled spaces.

Chesterton Lodge Reviews (43)

Total of 43, showing 21-40
9.5

Chesterton Lodge has a Review Score of 9.5 (9.513) out of 10, based on 11 reviews in the last 2 years. Over all time Chesterton Lodge has 43 reviews.

Overall Experience

  • 29
  • 9
  • 3
  • 2
  • 0

Date Published

43
4
6
11
32

Review from L L (Granddaughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Chesterton Lodge needs a refurbishment. Carpets are filthy, walls marked and furniture dirty.
We regularly have to speak to staff to ask them to dress my nan properly, brush hair, put dentures in and generally have some care for her dignity. The staff are all lovely but there needs to be more of them.
Four staff with 28 residents is not enough.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you rate our staff as good. We have discussed your concerns and understand that you have seen significant improvements since the submission of this review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Going down the bank in the year my mum has been there. Filthy lounge carpets. Not enough staff for ratio of people in the home (some people need 2 people for assistance). Only 4 staff per floor. Mum not dressed properly on occasions. No bra on! Other people's clothes in the wardrobe. Some staff very
good, others not really interested. New manager needed so we can sort out the many issues that are happening recently.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are sorry that you feel our care has fallen short of expectations. We have discussed this directly with you and, going forward, we are committed to ensure your mother a high standard in all aspects of her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my month's stay at Chesterton Lodge. All the staff were wonderful and seemed to work very hard. Everyone was very kind and caring. I settled down very quickly and enjoyed the company - very relaxed.
No complaints except the one - my room could be quite cold at times.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you enjoyed your stay with us. We will discuss your feedback regarding the temperature of your room with our maintenance person.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather B (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the years I have seen a decline in the cleanliness and tidiness of the home in general. Although I appreciate restrictions on budgets and staffing, the state of the communal chairs, carpets, flooring and kitchen areas are terrible and I know that new carpets and chairs etc are on order but I feel
that housekeeping needs to step up. The rubbish and personal items found down the side of the chairs is disgusting, surely these could be checked and cleaned during the night when not in use.

Reply from Jane Garner, Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you rate our care and support as good. Our housekeeping team have a daily cleaning routine to ensure that our home is as clean as possible. We have re-iterated their night cleaning duties and we are also in the process of recruiting a further member of house keeping staff. We are scheduled to have our carpets cleaned shortly and our new chairs are scheduled for delivery imminently. If you would like to discuss your concerns further, we would be happy to do so at a mutually convenient time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret S (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were satisfied with Dads care whilst in Chesterton Lodge. He enjoyed the food, the facilities/rooms were excellent and the staff friendly and obliging. Impressed that pyjamas which were not available when Dad left were returned to us in just over one week.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia. She needs 24-hour care. She still recognises me, however, she lives in her own world from the past.
She is being cared for in a very caring, sensitive manner. She is happy. Her environment is pleasant and enjoyable to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tom S (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon reviewing future care homes for my father, I was easily able to find Chesterton Lodge's facilities via the internet to be what would be suitable for my father's needs. I was not disappointed when first visiting the premises at short notice and when giving my dad the opportunity to have a trial
day at the home. It was then that it proved Chesterton Lodge was the place for my father. The care provided to residents by management and staff at the home is professional in every way, as in a friendly and caring atmosphere. Clean and modern facilities, good food as well as having staff who are easily accessible, and are noticeable by wearing clean smart and distinct uniforms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip P (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is in her nineties and has recently been diagnosed with mixed dementia. She had to move from her sheltered flat about 6 months ago because she now needs 24hr monitoring/care. I chose Chesterton Lodge because it had good CQC ratings and we found it very welcoming when we came to look. It is modern,
has good facilities and the rooms are bright and cheerful with good amenities. The staff are friendly and treat mum with perfect and genuine care. Mum says the food is good (she used to teach cookery). I am kept informed of anything out of the ordinary (minor falls etc). I feel mum is safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There have been many positive changes made by the current manager. She is friendly, approachable and always professional. Sorts out any issues you discuss with her. The improvements she has made to the overall care and service have been phenomenal. Thank you to all the staff you are all outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty S (Resident) assisted by family/friend published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant rooms. Good food, friendly helpful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Son of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good general experience. Difficult to understand some health and safety rules. Having to have a nurse to put plasters on and sending back tablets so they can be halved etc.


Difficult for newcomers to associate themselves into current order without help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen F (Son of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the important things are excellent particularly the quality of the staff but also purpose-built buildings and value for money (aside from subsidising non-private residents but that is a government issue) Inconveniently decline to provide relatives with the entry code contrary to most care homes.
Needs goods delivery around the back to avoid pallets in the entry hall and more spent on gardening. However, the important things are excellent.

Reply from J.Wright, Digital Marketing Apprentice at Chesterton Lodge

Thank you for your comments. We appreciate that not having the entry codes to external doors may feel a little inconvenient for some relatives, however, assure you the safety of residents is our primary concern. Well-meaning relatives have in the past mistaken residents for visitors and, by opening and holding open external doors, inadvertently put them at risk. Visitors can also sometimes, in their excitement to see loved ones, forget to sign in, and it is vital we have a full record of who is in the building at any one time for health and safety reasons. Our approach aims to mitigate these risks and ensure our home is a safe environment.


We also appreciate your point about deliveries however while food deliveries do go straight into the kitchen via the back door, unfortunately, other deliveries are unable to go through the kitchen for hygiene reasons. We always strive to ensure these deliveries are put away as soon as they arrive and are not left in the path of people entering the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Nephew of Resident) assisted by family/friend published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are pleasant, welcoming and helpful at all times and are in touch with this residents needs. I visit my aunt at all different hours of the clock and everything is calm and shipshape.
My aunt's room is excellent with a pleasant view of the gardens. Food is always well presented and the breakfast
aroma from the carpark is tempting! My aunt is well cared for and included in all that she wants. Her health and well being has improved since she has taken residency at Chesterton Lodge and peace of mind for us has been assured. I would not hesitate in recommending the home to anyone. I have relatives and friends in care and have experience of other places. 5 Star

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George J (Son of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been attentive to the needs of both parents, one with dementia and the care offered has always been prompt and of a high standard. They know the names of all residents and when my father went into hospital, the staff went out of their way to always take time to ask how he was and worked
with mum to alleviate any anxiety she may have felt.
The management are always ready to make time to discuss any care issues or to update on care medication and general well being. Each time I have visited, they are always involved with the residents and their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Chesteron Lodge Care Home beautifully decorated and clean. All the staff are very helpful and caring. The food is excellent and presented nicely.
On our first visit to the home regarding our mum, I was overwhelmed at how happy the residents were and I actually passed comment to them and they
said that they were happy and couldn't ask for more and were all smiling.
We as a family can see that mum is very happy and well cared for as a resident.
Well done Chesterton Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for just over a year now and has been very well looked after throughout. It has been understandably difficult for him to adjust to life in care after being independent for so many years (he is 93). It was also something of a problem that he had visited my mum who suffered from Alzheimers
at an EMI care home on a daily basis for 12 years. The staff at Chesterton Lodge have been wonderful though and I don't think that he could be in a better place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian R (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since October 2016 and I find the home perfect for her needs. The staff are friendly and nothing is too much trouble when mum needs assistance.
Mum has settled well and has improved in her outlook on life, she sees this as her home now and is very happy. I could not think of a
better place where mum could be at this time in her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, everything is pretty good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn C (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it to be a very nice place for my Mum. She seems to be happy here. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen H (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have cared for my mother for the past 40 years since my father died, but the past few years she has had dementia. I feel that now she is in care, she is looked after very well. She has been in Chesterton Lodge for one year and in that time I have found that all her needs are seen to. All the staff
are very caring and seem to go that extra mile to ensure that my Mum is looked after. I was worried about my mother being looked after in a care home but I would have no hesitation but to recommend Chesterton Lodge. I find that my review below says it all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Chesterton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Chesterton Lodge is calculated as follows: ( (98 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 130 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.859 Points relating to the number of positive Reviews for Chesterton Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 11 Positive Reviews ÷ 12.8 = 0.859

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2024

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chesterton Lodge to verify any information. View our terms and conditions. Chesterton Lodge has an Enhanced Service - more info.