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Chesterton Lodge

Loomer Road, Chesterton, Newcastle-under-Lyme, Staffordshire ST5 7LB
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Nothing is too much trouble for any of the staffA F(Daughter of Resident/Service User)
Chesterton Lodge, Newcastle-under-Lyme
it makes a difference to be able to put her pictures up and make it homely for herzoe j(Daughter of Resident/Service User)
Chesterton Lodge, Newcastle-under-Lyme
Mum has been at Chesterton Lodge for 2 years now. She has always received excellent careDebbie D(Daughter of Resident/Service User)
Chesterton Lodge, Newcastle-under-Lyme

Anchor's Chesterton Lodge is a residential and dementia care home in Chesterton, Newcastle-under-Lyme providing care for up to 64 older people. Built to high standards and with the care of its residents in mind, each room is light and spacious with an ensuite wet room.

They are welcoming new residents to Chesterton Lodge on a permanent basis and for shorter term stays.

The home strives to deliver a range of residential...  

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Care Provided by Chesterton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,221From £1,221
Residential Dementia CareFrom £1,221From £1,221

Fees can vary depending on care needs and other factors. Colleagues at Chesterton Lodge will be happy to discuss our weekly fees with you and what our fees include.

Contact Chesterton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Louise Chamberlain (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors welcome at Chesterton Lodge.

Parking

  • Onsite parking, including disabled spaces.

Chesterton Lodge Reviews (48)

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9.3

Chesterton Lodge has a Review Score of 9.3 (9.268) out of 10, based on 11 reviews in the last 2 years. Over all time Chesterton Lodge has 48 reviews.

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Showing 48 reviews matching selected criteria
Review from E R (Sister of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience
Chesterton Lodge Care Home is a lovely care home. My sister is quite happy and contented there, looked after well and safe.
The two questions I have not answered are;
1) Management - since my sister went into the care home there have been several managers and I did not get to know them. (There is now another).

2) The price of a week's care is far too expensive.

Reply from Kelly Rushton-Martin, Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you rate our overall experience as very good. I will pass your kind comments on to our team. Our residents’ well-being is our priority and I look forward to getting to know our residents' friends and families. I’m happy to discuss your sister’s care and our fees at a mutually convenient time.

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Review from Val W (Sister of Resident) published on 9 July 2021 Submitted via Website
Overall Experience
My brother was a resident at Chesterton lodge for 2 years, but as his needs seemed to be increasing he had to move to a nursing home. The support for my brother and support for my sister and I was first class.
He received first-class care from all the staff. The staff went above and beyond their duties, especially through Covid.

As a family and on behalf of my brother we would like to say a massive thank you to everyone.

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Review from Michael G (Son of Resident) published on 4 May 2021 Submitted via Website
Overall Experience
Mum originally lived in South Wales but with advancing years and concerns over her health, we decided to move her into a local care home.
Due to problems with Covid we had to rely on websites, phone calls and reviews as we were unable to visit any of the homes that we thought may be suitable for a 99-year-old.
We are so glad we chose Chesterton Lodge in March 2020 as we could not have asked for better care, very personal and professional service and being made so welcome each time we have either visited or telephoned to see how mum was.
All staff have been superb and have ensured that mum is happy, contented and has all her personal needs met on a daily basis. This has been especially important for us and mum as we have endured all the recent restrictions that significantly impacted our contact with her.

In particular, all they organised for mum's recent 100th birthday celebrations was more than we could ever have anticipated and made it a very memorable day for her!

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Review from Sue S (Daughter of Resident) published on 16 March 2021 Submitted via Website
Overall Experience
Mum has been at Chesterton Lodge since December 2019. She came in with fairly high levels of confusion and dementia. Since she's been there, her physical and mental health have improved massively. The staff, whether carers, cleaners, laundry, catering or other support staff are lovely. Caring, professional, hard-working lovely people.

I no longer worry about Mum as I know she is being very well looked after.

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Review from J H (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card
Overall Experience

A very good home with kind and caring staff. My mum was a resident for approximately 7 and a half years and she has received good care during this time. My mum recently passed away and the staff were so very kind to my mum and our family. We can't thank them enough.

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Review from L L (Granddaughter of Resident) published on 18 February 2020 Submitted via Postal Card
Overall Experience
Chesterton Lodge needs a refurbishment. Carpets are filthy, walls marked and furniture dirty.

We regularly have to speak to staff to ask them to dress my nan properly, brush hair, put dentures in and generally have some care for her dignity. The staff are all lovely but there needs to be more of them. Four staff with 28 residents is not enough.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you rate our staff as good. We have discussed your concerns and understand that you have seen significant improvements since the submission of this review.

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Review from J T (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card
Overall Experience

Going down the bank in the year my mum has been there. Filthy lounge carpets. Not enough staff for ratio of people in the home (some people need 2 people for assistance). Only 4 staff per floor. Mum not dressed properly on occasions. No bra on! Other people's clothes in the wardrobe. Some staff very good, others not really interested. New manager needed so we can sort out the many issues that are happening recently.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are sorry that you feel our care has fallen short of expectations. We have discussed this directly with you and, going forward, we are committed to ensure your mother a high standard in all aspects of her care.

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Review from Margaret H (Resident / Service User) published on 17 January 2020 Submitted via Postal Card
Overall Experience
I really enjoyed my month's stay at Chesterton Lodge. All the staff were wonderful and seemed to work very hard. Everyone was very kind and caring. I settled down very quickly and enjoyed the company - very relaxed.

No complaints except the one - my room could be quite cold at times.

Reply from Alan Geeves, Regional Support Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you enjoyed your stay with us. We will discuss your feedback regarding the temperature of your room with our maintenance person.

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Review from Heather B (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card
Overall Experience

Over the years I have seen a decline in the cleanliness and tidiness of the home in general. Although I appreciate restrictions on budgets and staffing, the state of the communal chairs, carpets, flooring and kitchen areas are terrible and I know that new carpets and chairs etc are on order but I feel that housekeeping needs to step up. The rubbish and personal items found down the side of the chairs is disgusting, surely these could be checked and cleaned during the night when not in use.

Reply from Jane Garner, Manager at Chesterton Lodge

Thank you for taking the time to review Chesterton Lodge and we are pleased that you rate our care and support as good. Our housekeeping team have a daily cleaning routine to ensure that our home is as clean as possible. We have re-iterated their night cleaning duties and we are also in the process...  

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Review from Margaret S (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card
Overall Experience

We were satisfied with Dads care whilst in Chesterton Lodge. He enjoyed the food, the facilities/rooms were excellent and the staff friendly and obliging. Impressed that pyjamas which were not available when Dad left were returned to us in just over one week.

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Review from C B (Son of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience
My mother has vascular dementia. She needs 24-hour care. She still recognises me, however, she lives in her own world from the past.

She is being cared for in a very caring, sensitive manner. She is happy. Her environment is pleasant and enjoyable to visit.

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Review from Tom S (Son of Resident) published on 2 May 2018 Submitted via Review Postal Card
Overall Experience

Upon reviewing future care homes for my father, I was easily able to find Chesterton Lodge's facilities via the internet to be what would be suitable for my father's needs. I was not disappointed when first visiting the premises at short notice and when giving my dad the opportunity to have a trial day at the home. It was then that it proved Chesterton Lodge was the place for my father. The care provided to residents by management and staff at the home is professional in every way, as in a friendly and caring atmosphere. Clean and modern facilities, good food as well as having staff who are easily accessible, and are noticeable by wearing clean smart and distinct uniforms.

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Review from Philip P (Son of Resident) published on 25 April 2018 Submitted via Review Postal Card
Overall Experience

Mum is in her nineties and has recently been diagnosed with mixed dementia. She had to move from her sheltered flat about 6 months ago because she now needs 24hr monitoring/care. I chose Chesterton Lodge because it had good CQC ratings and we found it very welcoming when we came to look. It is modern, has good facilities and the rooms are bright and cheerful with good amenities. The staff are friendly and treat mum with perfect and genuine care. Mum says the food is good (she used to teach cookery). I am kept informed of anything out of the ordinary (minor falls etc). I feel mum is safe.

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Review from A R (Daughter of Resident) published on 5 April 2018 Submitted via Review Postal Card
Overall Experience

There have been many positive changes made by the current manager. She is friendly, approachable and always professional. Sorts out any issues you discuss with her. The improvements she has made to the overall care and service have been phenomenal. Thank you to all the staff you are all outstanding.

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Review from Betty S (Resident / Service User) published on 26 March 2018 Submitted via Review Postal Card
Overall Experience

Pleasant rooms. Good food, friendly helpful staff.

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Review from P G (Son of Resident) published on 12 March 2018 Submitted via Review Postal Card
Overall Experience

Good general experience. Difficult to understand some health and safety rules. Having to have a nurse to put plasters on and sending back tablets so they can be halved etc.

Difficult for newcomers to associate themselves into current order without help.

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Review from Stephen F (Son of Resident) published on 19 January 2018 Submitted via Review Postal Card
Overall Experience

All the important things are excellent particularly the quality of the staff but also purpose-built buildings and value for money (aside from subsidising non-private residents but that is a government issue) Inconveniently decline to provide relatives with the entry code contrary to most care homes. Needs goods delivery around the back to avoid pallets in the entry hall and more spent on gardening. However, the important things are excellent.

Reply from J.Wright, Digital Marketing Apprentice at Chesterton Lodge

Thank you for your comments. We appreciate that not having the entry codes to external doors may feel a little inconvenient for some relatives, however, assure you the safety of residents is our primary concern. Well-meaning relatives have in the past mistaken residents for visitors and, by opening...  

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Review from David C (Nephew of Resident) published on 19 January 2018 Submitted via Review Postal Card
Overall Experience
The staff are pleasant, welcoming and helpful at all times and are in touch with this residents needs. I visit my aunt at all different hours of the clock and everything is calm and shipshape.

My aunt's room is excellent with a pleasant view of the gardens. Food is always well presented and the breakfast aroma from the carpark is tempting! My aunt is well cared for and included in all that she wants. Her health and well being has improved since she has taken residency at Chesterton Lodge and peace of mind for us has been assured. I would not hesitate in recommending the home to anyone. I have relatives and friends in care and have experience of other places. 5 Star

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Review from George J (Son of Resident) published on 16 August 2017 Submitted via Review Postal Card
Overall Experience
All staff have been attentive to the needs of both parents, one with dementia and the care offered has always been prompt and of a high standard. They know the names of all residents and when my father went into hospital, the staff went out of their way to always take time to ask how he was and worked with mum to alleviate any anxiety she may have felt.

The management are always ready to make time to discuss any care issues or to update on care medication and general well being. Each time I have visited, they are always involved with the residents and their care.

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Review from J T (Daughter of Resident) published on 4 August 2017 Submitted via Review Postal Card
Overall Experience
We found Chesteron Lodge Care Home beautifully decorated and clean. All the staff are very helpful and caring. The food is excellent and presented nicely.
On our first visit to the home regarding our mum, I was overwhelmed at how happy the residents were and I actually passed comment to them and they said that they were happy and couldn't ask for more and were all smiling.
We as a family can see that mum is very happy and well cared for as a resident.

Well done Chesterton Lodge.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 September 2024
Overall
Good
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Staffordshire are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Chesterton Lodge.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Chesterton Lodge.

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