Balhousie St Ronan's Care Home

Dalkeith Road, Dundee DD4 6JU

Balhousie St Ronan's Care Home is an attractive, purpose-built facility opened in October 2012 to offer an exceptionally high standard of residential and nursing care. The home has stunning views over the Tay Bridge and River Tay and is close to local amenities.

At Balhousie St Ronans, residents enjoy a new height in professional care, carried out in an extremely welcoming and comfortable setting. A holistic approach to care means that carers get to know the needs and preferences of every resident.

Large, resident en-suite bedrooms are also equipped with digital flat screen TV, 24 hour "Alert Call" system, telephone point and wi-fi internet access. The home also features a "Care Cafe" off the centre lobby, where residents can entertain their visitors.

Professionals warmly welcome you to come and visit them at Balhousie St Ronans, so that you can see why they confidently say "Care is....a Balhousie Care Home"

Group: Balhousie Care Group

Person in charge: Denise McCorkindale (Care Home Manager)

Local Authority / Social Services: Dundee City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 65 to 100.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Balhousie St Ronan's Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.2 (maximum of 10) for Balhousie St Ronan's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Balhousie St Ronan's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.457 for Balhousie St Ronan's Care Home is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 46 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.727 Points relating to the number of positive Reviews for Balhousie St Ronan's Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 3 Reviews ÷ 13.2 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Balhousie St Ronan's Care Home has a Review Score of 8.2 (8.184) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Balhousie St Ronan's Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Balhousie St Ronan's Care Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    2

Since mum has become a resident here, I am very happy with the care and support mum receives. Staff are very approachable if there are any concerns. Staff carry out their duties in a very professional and caring manner. Residents are very well looked after and everyone is treated with dignity and respect.
Knowing that mum is safe and comfortable is a great comfort to myself. The care home is bright and cheery, and there is always activities ongoing and parties.

How likely would you be to recommend Balhousie St Ronan's Care Home? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Value for Money

Average Rating:   4.8 out of 5

Denise McCorkindale, Manager at Balhousie St Ronan's Care Home responded to this review on 23 Feb 2018:

Thank you for your lovely feedback. I will pass this onto the staff.

When it came time to do this for mum, we looked at 10 care homes and as a family decided unanimously that the best place we had seen was St Ronan's. The whole experience when viewing, meeting staff and other residents filled us with hope during a very difficult time and a very difficult decision. We were lucky enough to finally be offered a place for mum, we were delighted and relieved.
The staff have been absolutely amazing: helping mum settle, encouraging and kind. Every one of them is professional and they quickly got to know mum and what her needs were. Their interaction with the family has been open, honest and non-judgemental. We know that we can talk to any of them and they will address any issues that we have or direct us to someone who can.
St Ronan's standards are very high - the building itself is spacious, clean and welcoming - the food is nutritious, served hot and menus are varied - the laundry is excellent. This is my mum's home and I am very proud to say that.

How likely would you be to recommend Balhousie St Ronan's Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

I am so grateful to all the staff who are taking great care of my Mother's wellbeing. They are all so fantastic. Not only for my Mother's welfare but have helped our family and guided us in the right direction i.e. Medical appointments, paperwork, hygiene and the care and attention for Mum.

How likely would you be to recommend Balhousie St Ronan's Care Home? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   5 out of 5

Denise McCorkindale, Manager at Balhousie St Ronan's Care Home responded to this review on 31 Jan 2018:

Thank you for your lovely review. I will make sure that the staff all see the comments posted.

Rooms are not clean. Bathroom is not clean. Communal corridors are not clean.
Overall not impressed with the cleanliness.

How likely would you be to recommend Balhousie St Ronan's Care Home? Unlikely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   2.7 out of 5

D McCorkindale, Manager at Balhousie St Ronan's Care Home responded to this review on 24 Jan 2018:

Your points will be passed onto our Head Housekeeper.

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