Lavender Court Residential Care Home

4 Beverley Road, Saltersgill, Middlesbrough TS4 3LQ

Lavender Court Residential Care Home, Middlesbrough, Cleveland & Teesside
Lavender Court Residential Care Home, Middlesbrough, Cleveland & Teesside
Lavender Court Residential Care Home, Middlesbrough, Cleveland & Teesside

Lavender Court Residential Care Home pursues high standards of provision, at the same time as offering an environment in which each individuals feels comfortable, has the chance to be active and has their individuality respected.

Good nutrition is supported, with the home understand the benefits of a healthy diet in contributing to long-term care challenges.

There is a wide range of entertainments for each resident to appreciate, while all care is personalised, including medication needs and overlooked by a key worker.

Group: Hornby Healthcare Ltd

Person in charge: Elaine Henman (Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Local Authority Funded and Privately Funded Residents. Ages 55+.

Single Rooms: 18

Rooms with ensuite WC: 18

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lavender Court Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Lavender Court Residential Care Home has a Review Score of 9.3 (9.286)

The Review Score of 9.3 (maximum of 10) for Lavender Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Lavender Court Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.286 for Lavender Court Residential Care Home is calculated as follows: ( (41 Excellents x 5) + (26 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 84 Ratings = 4.286

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lavender Court Residential Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lavender Court Residential Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lavender Court Residential Care Home

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

I haven't had any experience of care homes but I find Lavender Court excellent in all areas.
My mother seems to have settled well and she is cared for as if she was at home.
The staff are friendly and professional so I feel comfortable my mother is here.

How likely would you be to recommend Lavender Court Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband seems content and not too badly treated.

How likely would you be to recommend Lavender Court Residential Care Home? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Very good and caring staff who relate well to my mother.
The home are caring well for my mother in spite of her rapidly deteriorating physical condition.
The food on offer always looks good.

How likely would you be to recommend Lavender Court Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt was taken into care in October 2016. I think the home is excellent in every way. The staff are very caring and helpful, The home always looks very clean and smells fresh. If I needed care I would pick this home myself.

How likely would you be to recommend Lavender Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is in this care home, he has dementia. He is so well cared for, he has to be turned every couple of hours so he can get sore lotion.
The staff are wonderful and I stay most of the day with him, as I live on my own in a flat and I find it much better to be with him.
If I get old and need care, this is where I will come. This is an honest opinion.

How likely would you be to recommend Lavender Court Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited Lavender Court to see if it was suitable for my mother after being in hospital for a week. The hospital staff felt that it would be unsafe for her to return to her own home. Straight away my husband and I liked the size of the home. The staff appeared very friendly. We had visited several other homes before this one and there was no way that I was going to let my mother go in them. Mam has been here now for 3 weeks and she has not been an easy person but the staff have been lovely towards her.

How likely would you be to recommend Lavender Court Residential Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A very small and friendly home. Loving care is given to all the residents.
Unfortunately, long term staff have left so mum's personal medical care is lacking.

How likely would you be to recommend Lavender Court Residential Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Elaine Henman, Home Manager at Lavender Court Residential Care Home responded to this review on 20 Mar 2017:

We have spoken to Julie regarding her comment that her mum is lacking personal medical care. Julie has been reassured this is not the case and is happy her mother is receiving the care she needs. We have stated we will keep her up to date with any changes and we will continue to speak to her mother's G.P. if we have any medical concerns.

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Care Home Idol 2016

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