Lavender Court Residential Care Home

4 Beverley Road, Saltersgill, Middlesbrough TS4 3LQ
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8.8 30 Reviews
  • Lavender Court Residential Care Home, Middlesbrough
Lavender Court Residential Care Home provides high standards of personal care, at the same time as offering an environment in which each individual feels comfortable. The aim is to foster a warm, friendly atmosphere but at all times maintaining dignity and respect to residents.

The care home offers a home from home environment. It has been said that the care home resembles a 'large bungalow'. All rooms and facilities are on a single floor, so offering ease of mobility around the home.

The aim is to deliver excellent care, mindful of the fact each individual is different and therefore care is provided with a person-centred approach. Residents wishes and choices are taken into account.

Cooks provide nutritionally balanced meals, and where required, tailored dietary requirements, they provide an extensive menu and are able to accommodate individual requests.

There are a wide range of activities that residents can appreciate and they encourage relatives/friends to take an active involvement so as to enhance resident experience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £806 – £843
  • Self-Funded Residential Dementia Care: £843 – £843
  • RESPITE Self-Funded Residential Care: £806 – £843
  • RESPITE Self-Funded Residential Dementia Care: £843 – £843

Our private residential fees are aligned with our Local Authority fee rates. Our fee is set between £806-£843 dependant on the needs of the resident.

These prices are only a guideline, please contact Lavender Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mark Culley (Manager)

Local Authority / Social Services

Admission Criteria

  • Local Authority Funded and Privately Funded Residents
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1991
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (16)

Visiting

  • Visitors are welcome at anytime.

Parking

  • Their is ample parking within the care home grounds.

Lavender Court Residential Care Home Reviews (30)

8.8

Lavender Court Residential Care Home has a Review Score of 8.8 (8.848) out of 10, based on 3 reviews in the last 2 years.
Over all time Lavender Court Residential Care Home has 30 reviews.

Overall Experience
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Date Published
  • 30
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Reviewer Connection to Lavender Court Residential Care Home
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Total of 30, showing 21-30
Review from Susan W (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very warm and welcoming when you enter. It's all very clean and you see the cleaner daily who is very pleasant and friendly.
The other staff are always pleasant and welcoming and nothing is too much trouble for them all. When the alarms are pressed in the rooms staff answer them within
a minute. Normally the food always looks nice and freshly cooked. If the resident doesn't like what's on offer the cook will cook something else for them.
Reply from Sanjai Ahitan, Director at Lavender Court Residential Care Home

Thank you Susan for your lovely review. The whole team strives to provide the best care possible to our residents. Your kind words are a true recognition of their efforts and will be greatly appreciated. Regards, Service Provider

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Review from Kevin D (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam has been in Lavender Court for about 10 months and is really happy here, she loves her room and the manager and care staff are all lovely. She also enjoys her daily activities, games, quizzes etc.
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Review from Emily M (Granddaughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Family feeling with the residents and staff.
Staff are always willing to help and provide support.
Staff are always willing to listen to family members.
Home very comfortable and quiet - lovely atmosphere.
Staff make the home successful as they have a love for each resident and treat them all with
the same respect and care.
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Review from Christine M (Daughter of Resident) published on 29 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mam has recently moved into Lavender Court after it was decided that she would no longer be safe at home alone. All the staff are very friendly and take good care of Mam. She said she feels really settled and wants to stay there and not move anywhere else. She said she has never seen so much food
and all they do is eat!! The room is spacious and she has brought lots of her personal belongings to make it homely. The manager of the home is lovely and helps with any queries we have. She speaks to Mam directly as opposed to through us and has told Mam that anything she wants, she only has to ask. The home is clean and tidy and the grounds are well looked after. The garden area is especially nice. Mam is now going on to permanent care at Lavender Court and I hope she will feel as settled and happy for a long time to come.
Reply from Sanjai Ahitan, Director at Lavender Court Residential Care Home

Hi Christine, thank you for the lovely review. Our philosophy is to provide personal care to each of our residents in a comfortable and friendly environment. We hope that we can achieve an excellent rating in the near future once you have had more time to get to know how caring the whole team at Lavender Court are.

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Review from Margaret D (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't had any experience of care homes but I find Lavender Court excellent in all areas.
My mother seems to have settled well and she is cared for as if she was at home.
The staff are friendly and professional so I feel comfortable my mother is here.
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Review from John W (Son of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and caring staff who relate well to my mother.
The home are caring well for my mother in spite of her rapidly deteriorating physical condition.
The food on offer always looks good.
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Review from M H (Niece of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was taken into care in October 2016. I think the home is excellent in every way. The staff are very caring and helpful, The home always looks very clean and smells fresh. If I needed care I would pick this home myself.
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Review from Iris C (Wife of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in this care home, he has dementia. He is so well cared for, he has to be turned every couple of hours so he can get sore lotion.
The staff are wonderful and I stay most of the day with him, as I live on my own in a flat and I find it much better to be with him.
If I get old and need
care, this is where I will come. This is an honest opinion.
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Review from Christine W (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We visited Lavender Court to see if it was suitable for my mother after being in hospital for a week. The hospital staff felt that it would be unsafe for her to return to her own home. Straight away my husband and I liked the size of the home. The staff appeared very friendly. We had visited several
other homes before this one and there was no way that I was going to let my mother go in them. Mam has been here now for 3 weeks and she has not been an easy person but the staff have been lovely towards her.
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Review from Julie I (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very small and friendly home. Loving care is given to all the residents.
Unfortunately, long term staff have left so mum's personal medical care is lacking.
Reply from Elaine Henman, Home Manager at Lavender Court Residential Care Home

We have spoken to Julie regarding her comment that her mum is lacking personal medical care. Julie has been reassured this is not the case and is happy her mother is receiving the care she needs. We have stated we will keep her up to date with any changes and we will continue to speak to her mother's G.P. if we have any medical concerns.

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Current Review Score: 8.8 (8.848)

Overview of Review Score

The Review Score of 8.8 (8.848) out of 10 for Lavender Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for Lavender Court Residential Care Home is calculated as follows: ( (26 Excellents x 5) + (8 Goods x 4) ) ÷ 34 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.083 Points relating to the number of positive Reviews for Lavender Court Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 3 Positive Reviews ÷ 3.6 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Mark

Mark Culley

Job Title: Registered Manager Joined: 2022

Mark has a wealth of experience. Having worked in the industry for over 20 years, starting as a carer and working up to a registered manager with a national care provider. Mark joined Hornby Healthcare in October 2022 and we are delighted to have Mark within our organisation.

No image found

Jennifer Ashcroft

Job Title: Deputy Manager Joined: 2017

Jenni has been a senior at Hornby Healthcare since 2017 and recently been promoted to Deputy Manager

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