Signature House, Dorchester, Dorset
Signature House, Dorchester, Dorset
Signature House, Dorchester, Dorset

Signature House is located in Dorchester, and provides nursing care for residents who have physical mobility problems and those living with dementia.

They offer a safe and secure, homely living environment, with fully furnished facilities, WiFi, telephone points, flat screen TV's and a nurse call system. While residents can benefit from en-suite facilities and specialist bathrooms. Meals are freshly prepared and special dietary requirements can be catered for.

The home features a spacious lounge and dining area on each floor, with views overlooking the large gardens surrounding the home.

In addition, the residents have access to weekly visits from local GPs, a laundry service and hairdressing salon on site.

Group: Somerset Redstone Trust

Person in charge: Kerry Hunt (General Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Self funded customers, Local Authority referrals and NHS referrals. Ages 50+.

Languages Spoken by Staff (other than English): Filipino, Romanian

Single Rooms: 48

Rooms with ensuite WC: 48

Weekly Charges Guide: Nursing Care Single from £800 (These prices are only a guideline, please contact Signature House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home enjoys a prime position in the new Brewery Square development in the center of Dorchester, opposite the local train station

Visiting:

Signature House encourages visitors to visit their loved ones at times suitable for the resident, Signature House also welcomes visitors dining with their loved one at a small charge for the meal.
It is preferred that visitors do not stay late into the evening or the night unless their loved one is unwell and needs their comfort and support.
We have a guest room available if visitors wish to stay with us, this is at a small charge.

Parking:

There is limited parking available within the care home grounds but there is a large public car park opposite the home.

Latest Care Quality Commission* Report on Signature House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Signature House has a Review Score of 8.4 (8.422)

The Review Score of 8.4 (maximum of 10) for Signature House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Signature House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.609 for Signature House is calculated as follows: ( (44 Excellents x 5) + (24 Goods x 4) + (1 Poors x 2) ) ÷ 69 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.813 Points relating to the number of positive Reviews for Signature House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.6 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Signature House?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Signature House

  • Daughter of Resident/Service User
    4
  • Widow / Widower
    1
  • Wife of Resident/Service User
    1

My mother has been at Signature House for more than a year now, following a severe stroke which left her half paralyzed with brain damage and total aphasia. She needs twenty-four hour nursing care.
She seems content with her residence at the home and I am satisfied that she is well cared for.

How likely would you be to recommend Signature House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband went into this home the end of August, having been in hospital. He has dementia and the home has been fantastic. They have made him comfortable and safe. The staff are lovely and caring people. I feel able now to go away for weekends to see my daughter, knowing he is being well cared for, unlike the place he was in before. The manager is very approachable too, you feel you can talk to her and you are listened to. I feel very lucky he's in Signature House.

How likely would you be to recommend Signature House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum spent the last nine months of her life in Signature House. ALL the staff from the cleaners, the maintenace team, the laundry team, the carers, the nurses, the reception staff and the management made my mums stay very pleasant in a homely environment.

Nothing was to much trouble for the staff. Everyone was very friendly, helpful and kept us informed as to mums well being. In mums final days, she was treated with dignity and sympathy by all the staff. I cannot praise this home enough.

How likely would you be to recommend Signature House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend signature house highly enough, they were wonderful looking after my father for the last two months of his life. He really enjoyed his time there and made the most of the trips out - to the pub, to sit in the garden, and to the cinema.
The staff were so kind and caring, with a lovely natural friendliness, they never 'spoke down' to him. There seemed to be a really good staff/resident ratio.
He enjoyed the food and was given tasty snacks to keep his intake up.
The place was always immaculately clean and the cleaners were friendly and part of the team.
As his health deteriorated they kept us informed and sat with him in the last few hours of his life.
We have had experience of two other local care homes and neither could match up to signature house.

How likely would you be to recommend Signature House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was cared for during the last two and a quarter years of his life whilst suffering with vascular dementia. He was a difficult resident with some challenging behaviour. The care staff were excellent in every way, they learnt to read his moods and provide the appropriate care accordingly! They were always patient and kind, even managing to get him to chat, smile and share a joke on better days.
He was daily dressed in clean clothes, regularly given personal care so that he was always nice to be near!! He always enjoyed his meals but I don't think he appreciated them quite so much when he eventually had to be spoon fed!! Towards the end they even managed to shave him - most days!!
In his last weeks, the nurses were very supportive to myself and family; my husband was carefully monitored and every need attended to promptly.
I could not have looked after my husband by myself without the facilities provided by Signature Nursing home. I am very grateful to all the staff, thank you all so very much.

How likely would you be to recommend Signature House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Even though the care home operates staffing levels according to legal requirements, due to the nature of the care required on some floors, there is a clear lack of staff. The staff that do work within this care home are amazing at their jobs, but unfortunately suffer with frequent levels of work stress/pressures.
The maintenance and d├ęcor of the building is great and the garden is a very positive feature. Activities for residents are also a positive and welcomed facility. Parking is very limited at the home and needs addressing. Ideal location for residents to facilitate local amenities.

How likely would you be to recommend Signature House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Excellent

Rooms: Good

Keren Wilkinson, Director of Operations at Signature House responded to this review on 14 Mar 2016:

Signature House has experienced issues with the housekeeping aspect of the service as this was previously managed by an external contractor. We have since ended the contract with this provider and have taken the services in house. We are in the process of recruiting a full team of housekeeping staff to ensure that the cleanliness of the home is maintained to the highest standard we expect. The Trust operate with staffing levels above those required to meet the level of dependency of our residents, this is reviewed on a monthly basis using a dependency tool that then calculates the hours required to meet the needs of the residents. I am sorry that you feel that they have not been adequate at times and hope that you have approached the manager with your concerns to enable us to review the issues that you have experienced. We always welcome direct feedback to enable us to review our services continuously. Thankyou for your feedback.

Submit a Review for Signature House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Signature House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Signature House