The Chestnut Lodge

18-20 London Road, Tonbridge TN10 3DA

Owner: Tonbridge Care Ltd

Person in charge: Sarah Simmons (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Chestnut Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 The Chestnut Lodge has a Review Score of 7.9 (7.925)

The Review Score of 7.9 (maximum of 10) for The Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Chestnut Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.125 for The Chestnut Lodge is calculated as follows: ( (30 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 72 Ratings = 4.125

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.8 Points relating to the number of positive Reviews for The Chestnut Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10 Target = 0.300

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Chestnut Lodge?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to The Chestnut Lodge

  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I find the home to be very friendly and the staff very approachable.
Any issues I've had have been dealt with very quickly and very well.
My mother has been at Chestnut Lodge for 2 and a half years, she is happy, well looked after and settled.
She has a good connection with all of the staff and is often joking and laughing with them.
Her room is always clean and tidy as is the rest of the home.
Drinks and snacks are always available.

How likely would you be to recommend The Chestnut Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home has gone downhill. Management overall is not good, needs a big improvement. Staff shortage and cleanliness could be better at times, as can activities.

How likely would you be to recommend The Chestnut Lodge? Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

I hold POA for my cousin who could no longer live in her own home as she became increasingly anxious and likely to wander. Chestnut Lodge made a transfer as simple as possible and were helpful throughout. My cousin has now been resident there for nearly 3 months. She looks well and the staff take a personal interest too. The home is clean and well run. Meals are good and visitors welcome. Dementia is a horrible illness and my cousin is understandably very frustrated sometimes. The home appears to be dealing with this well.

How likely would you be to recommend The Chestnut Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Having had an unfortunate experience at his previous home we were a little apprehensive at him being moved to The Chestnut Lodge. We were delighted at this lovely home. The manager is a delight, a straight forward and understanding person. She and her wonderful team know exactly the type of approach needed in this Dementia environment. Consequently, he has settled well and all his needs are cared for. I cannot express how happy and delighted we are that he is in such a caring home. The Manager and her team do an outstanding job. May I also say how fresh and clean the home is and we love the atmosphere so happy and bright. A HUGE thank you all who work so so hard to maintain this wonderful home.

How likely would you be to recommend The Chestnut Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister for whom I hold LPA as her sole blood relative has now been with Chestnut Lodge for just over a month - so this is an early review before what could easily become a long stay as she is physically very fit if mentally increasingly confused. She has come from LONDON to Chestnut Lodge to be in a safe, secure yet caring environment near to me and her adult step children. She is settling in well after a long and trying wait for a room to become available. She was anxious and fearful in London and becoming more confused as her Alzheimer's has progressed rapidly since confirmation of diagnosis on March 1st 2016.
Chestnut Lodge have gone out of their way to make her feel at home and also still valued. She is concerned about her loss of freedom and independence and yet enjoys the routine and the structure of the home and having folk on hand to ask questions of when anxious. So far her care has been exemplary and a great strain has been lifted from me as her sole legal guardian.

How likely would you be to recommend The Chestnut Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father went to Chestnut Lodge with dementia in February 2015. He was incontinent and virtually wheel chair bound. My mother although fit and well, was struggling despite 2x daily care visits and good family support. Since going to Chestnut Lodge dad has become much more mobile, visits the toilet unaided (he still needs pads), and just seems happier altogether. Mum, now living alone also appears to have improved, has gained weight and is much happier, she is always made welcome when she visits dad. The whole family are grateful for improving the quality of life for dad and mum. Cannot fault them.

How likely would you be to recommend The Chestnut Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Care Home Idol 2016

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