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The Chestnut Lodge

18-20 London Road, Tonbridge, Kent TN10 3DA
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The Chestnut Lodge, Tonbridge
The Chestnut Lodge, Tonbridge
The Chestnut Lodge, Tonbridge

The Chestnut Lodge Care Home is a 60-bed residential care home, which supports those living with dementia. The home opened in 2013 and has recently had a refurbishment.

Many residents are living with a diagnosis of dementia and the team at Chestnut Lodge support their residents to be as active and independent as they can be. There is a large communal area that offers a pub, a café and an...  

Care Provided by The Chestnut Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,894 - £1,894£1,988 - £1,988
Residential Dementia Care£1,894 - £1,894£1,988 - £1,988

Excluded from the standard fees are additional services i.e. Hairdresser, Chiropodist, Audiology, opticians, dentist, Excursions, toiletries(we have an inhouse shop)

Contact The Chestnut Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Tonbridge Care Ltd
  • Private Owned

Person in charge

  • Kelly Butler(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (13)

Visiting

  • All visitors will be required to complete a LFT Covid Test on arrival to the home prior to their visit. LFT Covid tests can be completed at home by the visitor however, they must register the test prior to their visit and evidence the result on arrival.

Parking

  • Free parking available to the front and side of Chestnut Lodge

The Chestnut Lodge Reviews (42)

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9.6

The Chestnut Lodge has a Review Score of 9.6 (9.636) out of 10, based on 20 reviews in the last 2 years. Over all time The Chestnut Lodge has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from Phill G (Husband of Resident) published on 13 June 2024 Submitted via Website
Overall Experience
My wife passed away recently, have been at Chestnut for 2.5 years.
I can never thank the staff enough for all their patience and dedication. No matter their job. They all carried it out with a smile and compassion and a few tears as well, especially in the last couple of days.

Thank you so much for helping me as well.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your kind words. It was our pleasure to provide care and support not only to the client but to you and your family. You will always be part of our Chestnut Lodge Family and always welcome.

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Review from M M (Wife of Resident) published on 16 February 2024 Submitted via Postal Card
Overall Experience

My husband was very happy there. The carers were lovely so caring and they kept him so clean. He had quite a long beard and they managed to shave it off. He would never let me shave him so I was so pleased as he looked 10 years young. It was a pleasure going to visit him as he always had a smile on his face. If I ever wanted another respite I would certainly send him to this lovely care home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback. It was a pleasure to take care of your husband for his short respite stay. Looking forward to his next visit.

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Review from Andrew P (Son of Resident) published on 26 September 2023 Submitted via Website
Overall Experience

I attended a relatives’ meeting recently and was very impressed, the manager spoke from the heart and showed real passion and pride for the care home and the people in it. All of the relatives in the meeting had positive feedback about their loved ones' improvement since being in Chestnut Lodge. I attended the barbecue after the meeting, the kitchen staff made fab burgers and coleslaw. I watched the interactions between staff and other residents and felt there was really genuine care. The staff interacted and chatted with all residents and paid special attention to everyone’s needs. This care home has a real family feeling, the staff are so caring, kind, and professional. I really feel Dad is being looked after as I would look after him. I would definitely recommend it if you are wondering where would be best for your loved one.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you so much for your positive feedback! Working in partnership with residents, staff, and relatives and being transparent with everyone supports us to be able to provide a high level of care. We are very happy that you enjoyed our recent barbecue and hope to see you at our next event.

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Review from Michael P (Brother of Resident) published on 18 September 2023 Submitted via Postal Card
Overall Experience

Staff do their best in caring for their residents. The food is good and fresh. Could do with more stimulation for those residents who need it.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback. We encourage all of our residents to attend our extensive activity program. However, all residents are offered a choice and if they decline then we must respect their decision. 1-1 activity is provided to ensure inclusion.

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Review from Susan M (Daughter of Resident) published on 12 September 2023 Submitted via Website
Overall Experience

Mum has found it difficult adjusting to life in a care home, having been completely independent up until December 2022. However, the care staff, seniors and management have been great. When mum first went into Chestnut Lodge she had to go into the only available room, which was on the top floor and there were eaves in the room, it wasn't suitable as mum has severe sight loss. However, as soon as another room became available mum was moved into it. Similarly, if she has had any issues, medical or otherwise, they are sorted out very promptly. It is a little difficult for mum to make connections with many of the residents as a lot have dementia and her loss of sight makes it harder to recognise people. The garden is beautiful and is lovely to sit in with mum when I visit.

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Review from Roxanne Y (Daughter of Resident) published on 11 September 2023 Submitted via Website
Overall Experience

The support, guidance and care provided is of excellent quality. The home offers a great variety of activities and inclusion for residents. It's very welcoming to visitors and all the staff are friendly and go above and beyond working extremely hard. The atmosphere is great. I'm so grateful for this wonderful place and everything it offers.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your kind comments, they are very much appreciated and welcomed.

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Review from J S (Niece of Resident) published on 11 September 2023 Submitted via Website
Overall Experience

Chestnut Lodge is a home from home, it does not look institutional-like some care homes. My uncle has been there 9 years, he always lived with family so we were unsure how he would settle but we need not have worried, the care staff made him feel welcome like they always do. They are a caring and cheerful team, recently my uncle became unwell and we thought we were going to lose him, the staff were great they kept us informed and could not do enough to support us, fortunately, he pulled through which we put down to the love and support he had from family and his chestnut lodge family. Chestnut Lodge is not just a care home, it is his home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you so much for your positive feedback. We appreciate your kind words and we are very happy that you have had a great experience for the past 9 years.

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Review from Shirley J (Daughter of Resident) published on 11 September 2023 Submitted via Website
Overall Experience
I have always found Chestnut Lodge to be of a high standard and very well managed. It shows that the staff like the manager and everyone is always welcoming.
There is a wide range of activities on offer for the residents and the building is well maintained.
My relative never leaves her room and the staff always serve her food in the room and try their best to be of assistance.

The home is open to visitors any time day or night and has a calm environment with ‘busy’ pockets of goings on for those who want.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Your kind comments are very lovey and reassuring to hear. Thank you for taking the time to review Chestnut Lodge.

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Review from Simon G (Son of Resident) published on 7 September 2023 Submitted via Website
Overall Experience

In June 2023 there was an incident at Chestnut Lodge (unwitnessed by any care worker). My mother suffered severe head trauma and she was hospitalised requiring a huge amount of specialists stitching to her head and face and only 3 days later my mother fell again at Chestnut Lodge at 5am and broke her hip. The staff at Chestnut Lodge took over six hours to call an ambulance for her! Since these events, my mother will never be able to walk again and is mentally damaged to the point that she is no longer able to communicate. This may sound extreme, but it is true. Only a few weeks prior to the last incident and fall, my mother spent the afternoon dancing and singing and chatting to us. Now she will never walk again, let alone dance.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your review. We are sorry you feel you have had a negative experience. We take feedback seriously, constructively and without prejudice. Both incidents were unfortunate, they happened unexpectedly and unintentionally. Both incidents have been fully investigated and where identified...  

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Review from Ian L (Son of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience

On being shown the care home we were unsure due to the amount of residents with dementia. My mum has been there since October and we now feel this is no longer a concern. My mother has settled in very well, fantastic care from all of the team from management to carers and cleaners. I cannot fault the care given, especially when she is unwell. Whatever is needed for her is done immediately if needed. I would recommend highly The Chestnut Lodge to anyone thinking of long-term care for a relative.

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Review from Helen H (Daughter of Resident) published on 27 March 2023 Submitted via Postal Card
Overall Experience

Dad was booked in, originally, for respite care - he never came home. Everyone in the home made Dad feel so loved and he was the happiest ever. Unfortunately, following a week in the hospital with a chest infection and a short time 'at home with his friends', Dad passed away. Words fail me with the tenderness and love Dad was given at all times. The Chestnut Lodge made his passing 'magical' along with tenderness to us - his family.

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Review from Christine R (Daughter of Resident) published on 3 January 2023 Submitted via Website
Overall Experience

I just would like to say a big thank you to the staff for making us so welcome today. We enjoyed a lovely Christmas lunch together with Mum. It was almost like home from home. All the staff had put so much care and love into the setting as well. I think that Mum thoroughly enjoyed herself and our company. The staff work so hard and its much appreciated, the care and kindness given to my mum.

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Review from Sylvia J (Wife of Resident) published on 20 July 2022 Submitted via Postal Card
Overall Experience

My husband has been with you for three months now and we have had nothing but praise for all of you at Chestnut Lodge. All of your staff are a wonderful team so thank you all.

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Review from Christina W (Daughter of Resident) published on 29 June 2022 Submitted via Website
Overall Experience

My Mum has been a resident at The Chestnut Lodge for over 4 years. The staff are always welcoming and helpful. Mum is well cared for and her needs met. Mum enjoys the many activities on offer and especially her trips to the resident hairdresser. Even though the last few years have been difficult due to the pandemic the management and staff found ways to maintain contact by phone calls, video calls and Facebook. This contact was very much appreciated by myself and my Mum. The Management always keeps me updated on any changes. I feel happy that Mum is well looked after. The Chestnut Lodge is a lovely caring home.

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Review from Jane H (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card
Overall Experience

Excellent staff - like family.

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Review from Arthur R (Brother of Resident) published on 4 January 2022 Submitted via Website
Overall Experience

My sister is about to start her 5th year as a resident of Chestnut Lodge and I can truly say that as her LPOA and closest blood relative, that Chestnut Lodge have done a superb job of catering for my sister’s needs - especially in the current difficult times. They have tried so hard to keep some sort of visiting going - which has not been easy. My sister has suffered from being isolated during these times but she has had excellent activities, good food and supportive medical care throughout this depressing pandemic. The staff have been loving and caring and given their very best and the management have been excellent at keeping in touch with direct relatives and telling us the state of play. My sister is still my dear sister, although her Alzheimer’s is gradually taking its toll after 6 years now. I can unhesitatingly recommend Chestnut Lodge for anyone who is suffering from this terrible illness that not only affects their quality of life but also the lives of those who love them.

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Review from Butch K (Son of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

My mum went into this care home in December. My sister and I went to see this home and loved it as soon as we entered. Very clean and fresh and was greeted with smiling faces. My mum, having slight Dementia, has really taken to it, the staff are so friendly and helpful and you are made to feel at home every visit. Thank you all for looking after my mum, I am very grateful.

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Review from J B (Daughter of Resident) published on 7 November 2017 Submitted via Postal Card
Overall Experience
I find the home to be very friendly and the staff very approachable.
Any issues I've had have been dealt with very quickly and very well.
My mother has been at Chestnut Lodge for 2 and a half years, she is happy, well looked after and settled.
She has a good connection with all of the staff and is often joking and laughing with them.
Her room is always clean and tidy as is the rest of the home.

Drinks and snacks are always available.

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Review from G B (Wife of Resident) published on 24 October 2017 Submitted via Website
Overall Experience

The home has gone downhill. Management overall is not good, needs a big improvement. Staff shortage and cleanliness could be better at times, as can activities.

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Review from Alan P (Power of Attorney of Resident) published on 25 April 2017 Submitted via Website
Overall Experience

I hold POA for my cousin who could no longer live in her own home as she became increasingly anxious and likely to wander. Chestnut Lodge made a transfer as simple as possible and were helpful throughout. My cousin has now been resident there for nearly 3 months. She looks well and the staff take a personal interest too. The home is clean and well run. Meals are good and visitors welcome. Dementia is a horrible illness and my cousin is understandably very frustrated sometimes. The home appears to be dealing with this well.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 April 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (2)

Kelly Butler
Kelly ButlerJob Title:Registered ManagerJoined: 2019

Kelly Butler is an established Care Manager working in the sector for over 25 years. She has a wide range of experience, including Domiciliary Care, Learning Disabilities, Nursing and Residential Care settings and a previous experience of assessing for health and social care services.

Kelly holds NVQ Level 5 and retains the Registered Managers Award.

Kelly is passionate about Chestnut Lodge, delivers high standards of care and provides individualised care to all our residents.

Cathy Roberts
Cathy RobertsJob Title:Deputy ManagerJoined: 2025

Cathy’s passion for care began at the age of 16. Since then, she has progressed through various roles within the care sector, gaining a wealth of experience along the way. She has a particular interest in end-of-life care and places great importance on building meaningful connections with residents and their families during such significant times. Her dedication and compassion are at the heart of the support she provides.

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