The Chestnut Lodge

My brother has been in residence for one year. I am pleased to say that my brother has settled well and contented. Staff have been supportive of myself and family. They have responded well to requests for treatments or other concerns I had for my brother.

There is a warm welcome to new residents at Chestnut Lodge and my mum settled in quickly. The management staff are exceptional, so friendly and helpful, and make things so much easier for relatives at a difficult time. The care staff are friendly, supportive and genuine in the care they provide to the residents. The home is a well adapted building providing good access on all levels, and the bedrooms are clean, fresh and airy with en-suites. Above all, the care provided here is excellent, delivered in a compassionate and authentic way. There are lots of smiles that greet you from the manager and receptionist, to all the care staff on duty. I have no hesitation in recommending this care home.

Thank you so much for helping me as well.

My husband was very happy there. The carers were lovely so caring and they kept him so clean. He had quite a long beard and they managed to shave it off. He would never let me shave him so I was so pleased as he looked 10 years young. It was a pleasure going to visit him as he always had a smile on his face. If I ever wanted another respite I would certainly send him to this lovely care home.

I attended a relatives’ meeting recently and was very impressed, the manager spoke from the heart and showed real passion and pride for the care home and the people in it. All of the relatives in the meeting had positive feedback about their loved ones' improvement since being in Chestnut Lodge. I attended the barbecue after the meeting, the kitchen staff made fab burgers and coleslaw. I watched the interactions between staff and other residents and felt there was really genuine care. The staff interacted and chatted with all residents and paid special attention to everyone’s needs. This care home has a real family feeling, the staff are so caring, kind, and professional. I really feel Dad is being looked after as I would look after him. I would definitely recommend it if you are wondering where would be best for your loved one.

Staff do their best in caring for their residents. The food is good and fresh. Could do with more stimulation for those residents who need it.

Mum has found it difficult adjusting to life in a care home, having been completely independent up until December 2022. However, the care staff, seniors and management have been great. When mum first went into Chestnut Lodge she had to go into the only available room, which was on the top floor and there were eaves in the room, it wasn't suitable as mum has severe sight loss. However, as soon as another room became available mum was moved into it. Similarly, if she has had any issues, medical or otherwise, they are sorted out very promptly. It is a little difficult for mum to make connections with many of the residents as a lot have dementia and her loss of sight makes it harder to recognise people. The garden is beautiful and is lovely to sit in with mum when I visit.

The support, guidance and care provided is of excellent quality. The home offers a great variety of activities and inclusion for residents. It's very welcoming to visitors and all the staff are friendly and go above and beyond working extremely hard. The atmosphere is great. I'm so grateful for this wonderful place and everything it offers.

Chestnut Lodge is a home from home, it does not look institutional-like some care homes. My uncle has been there 9 years, he always lived with family so we were unsure how he would settle but we need not have worried, the care staff made him feel welcome like they always do. They are a caring and cheerful team, recently my uncle became unwell and we thought we were going to lose him, the staff were great they kept us informed and could not do enough to support us, fortunately, he pulled through which we put down to the love and support he had from family and his chestnut lodge family. Chestnut Lodge is not just a care home, it is his home.

The home is open to visitors any time day or night and has a calm environment with ‘busy’ pockets of goings on for those who want.

In June 2023 there was an incident at Chestnut Lodge (unwitnessed by any care worker). My mother suffered severe head trauma and she was hospitalised requiring a huge amount of specialists stitching to her head and face and only 3 days later my mother fell again at Chestnut Lodge at 5am and broke her hip. The staff at Chestnut Lodge took over six hours to call an ambulance for her! Since these events, my mother will never be able to walk again and is mentally damaged to the point that she is no longer able to communicate. This may sound extreme, but it is true. Only a few weeks prior to the last incident and fall, my mother spent the afternoon dancing and singing and chatting to us. Now she will never walk again, let alone dance.

On being shown the care home we were unsure due to the amount of residents with dementia. My mum has been there since October and we now feel this is no longer a concern. My mother has settled in very well, fantastic care from all of the team from management to carers and cleaners. I cannot fault the care given, especially when she is unwell. Whatever is needed for her is done immediately if needed. I would recommend highly The Chestnut Lodge to anyone thinking of long-term care for a relative.

Dad was booked in, originally, for respite care - he never came home. Everyone in the home made Dad feel so loved and he was the happiest ever. Unfortunately, following a week in the hospital with a chest infection and a short time 'at home with his friends', Dad passed away. Words fail me with the tenderness and love Dad was given at all times. The Chestnut Lodge made his passing 'magical' along with tenderness to us - his family.

I just would like to say a big thank you to the staff for making us so welcome today. We enjoyed a lovely Christmas lunch together with Mum. It was almost like home from home. All the staff had put so much care and love into the setting as well. I think that Mum thoroughly enjoyed herself and our company. The staff work so hard and its much appreciated, the care and kindness given to my mum.

My husband has been with you for three months now and we have had nothing but praise for all of you at Chestnut Lodge. All of your staff are a wonderful team so thank you all.

My Mum has been a resident at The Chestnut Lodge for over 4 years. The staff are always welcoming and helpful. Mum is well cared for and her needs met. Mum enjoys the many activities on offer and especially her trips to the resident hairdresser. Even though the last few years have been difficult due to the pandemic the management and staff found ways to maintain contact by phone calls, video calls and Facebook. This contact was very much appreciated by myself and my Mum. The Management always keeps me updated on any changes. I feel happy that Mum is well looked after. The Chestnut Lodge is a lovely caring home.

Excellent staff - like family.

My sister is about to start her 5th year as a resident of Chestnut Lodge and I can truly say that as her LPOA and closest blood relative, that Chestnut Lodge have done a superb job of catering for my sister’s needs - especially in the current difficult times. They have tried so hard to keep some sort of visiting going - which has not been easy. My sister has suffered from being isolated during these times but she has had excellent activities, good food and supportive medical care throughout this depressing pandemic. The staff have been loving and caring and given their very best and the management have been excellent at keeping in touch with direct relatives and telling us the state of play. My sister is still my dear sister, although her Alzheimer’s is gradually taking its toll after 6 years now. I can unhesitatingly recommend Chestnut Lodge for anyone who is suffering from this terrible illness that not only affects their quality of life but also the lives of those who love them.

My mum went into this care home in December. My sister and I went to see this home and loved it as soon as we entered. Very clean and fresh and was greeted with smiling faces. My mum, having slight Dementia, has really taken to it, the staff are so friendly and helpful and you are made to feel at home every visit. Thank you all for looking after my mum, I am very grateful.

Drinks and snacks are always available.