The Chestnut Lodge

18-20 London Road, Tonbridge TN10 3DA
Review Us
9.6 41 Reviews
  • The Chestnut Lodge, Tonbridge
The Chestnut Lodge Care Home is a 60-bed residential care home, which supports those living with dementia. The home opened in 2013 and has recently had a refurbishment.
Many residents are living with a diagnosis of dementia and the team at Chestnut Lodge support their residents to be as active and independent as they can be. There is a large communal area that offers a pub, a café and an activities area. There is a designate activities team that encourages residents to continue with their hobbies and interest such as exercise, singing and flower arranging.
There is an onsite hairdresser where the residents can visit and enjoy some pampering. The home also offers quiet corners where residents can read a book or take a nap.
All food is freshly prepared at the home and there is a chef that ensure that individual dietary need is met. Residents enjoy afternoon tea and a natter in the café.
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Care Provided by The Chestnut Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1786
  • Self-Funded Residential Dementia Care: from £1786
  • RESPITE Self-Funded Residential Care: from £1786
  • RESPITE Self-Funded Residential Dementia Care: from £1786

Excluded from the standard fees are additional services i.e. Hairdresser, Chiropodist, Audiology, opticians, dentist, Excursions, toiletries(we have an inhouse shop)

These prices are only a guideline, please contact The Chestnut Lodge to find out the exact price for your requirements.

Contact The Chestnut Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Chestnut Lodge to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Tonbridge Care Ltd
  • Privately Owned

Person in Charge

  • Kelly Butler (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (13)

Visiting

  • All visitors will be required to complete a LFT Covid Test on arrival to the home prior to their visit. LFT Covid tests can be completed at home by the visitor however, they must register the test prior to their visit and evidence the result on arrival.

Parking

  • Free parking available to the front and side of Chestnut Lodge

The Chestnut Lodge Reviews (41)

9.6

The Chestnut Lodge has a Review Score of 9.6 (9.623) out of 10, based on 20 reviews in the last 2 years.
Over all time The Chestnut Lodge has 41 reviews.

Overall Experience
  • 25
  • 14
  • 0
  • 1
  • 1
Date Published
  • 41
  • 1
  • 3
  • 20
  • 21
Reviewer Connection to The Chestnut Lodge
  • 16
  • 9
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from John B (Son of Resident) published on 13 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went to Chestnut Lodge with dementia in February 2015. He was incontinent and virtually wheel chair bound. My mother although fit and well, was struggling despite 2x daily care visits and good family support. Since going to Chestnut Lodge dad has become much more mobile, visits the toilet
unaided (he still needs pads), and just seems happier altogether. Mum, now living alone also appears to have improved, has gained weight and is much happier, she is always made welcome when she visits dad. The whole family are grateful for improving the quality of life for dad and mum. Cannot fault them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for The Chestnut Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.623 for The Chestnut Lodge is calculated as follows: ( (154 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 236 Ratings = 4.623
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chestnut Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Kelly

Kelly Butler

Job Title: Registered Manager Joined: 2019

Kelly Butler is an established Care Manager working in the sector for over 25 years. She has a wide range of experience, including Domiciliary Care, Learning Disabilities, Nursing and Residential Care settings and a previous experience of assessing for health and social care services.


Kelly holds NVQ Level 5 and retains the Registered Managers Award.


Kelly is passionate about Chestnut Lodge, delivers high standards of care and provides individualised care to all our residents.

Cathy

Cathy Roberts

Job Title: Deputy Manager Joined: 2025

Cathy’s passion for care began at the age of 16. Since then, she has progressed through various roles within the care sector, gaining a wealth of experience along the way. She has a particular interest in end-of-life care and places great importance on building meaningful connections with residents and their families during such significant times. Her dedication and compassion are at the heart of the support she provides.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chestnut Lodge to verify any information. View our terms and conditions. The Chestnut Lodge has an Enhanced Service - more info.