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The Chestnut Lodge

18-20 London Road, Tonbridge, Kent TN10 3DA
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The Chestnut Lodge, Tonbridge
The Chestnut Lodge, Tonbridge
The Chestnut Lodge, Tonbridge

The Chestnut Lodge Care Home is a 60-bed residential care home, which supports those living with dementia. The home opened in 2013 and has recently had a refurbishment.

Many residents are living with a diagnosis of dementia and the team at Chestnut Lodge support their residents to be as active and independent as they can be. There is a large communal area that offers a pub, a café and an...  

Care Provided by The Chestnut Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,894 - £1,894£1,988 - £1,988
Residential Dementia Care£1,894 - £1,894£1,988 - £1,988

Excluded from the standard fees are additional services i.e. Hairdresser, Chiropodist, Audiology, opticians, dentist, Excursions, toiletries(we have an inhouse shop)

Contact The Chestnut Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Tonbridge Care Ltd
  • Private Owned

Person in charge

  • Kelly Butler(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (13)

Visiting

  • All visitors will be required to complete a LFT Covid Test on arrival to the home prior to their visit. LFT Covid tests can be completed at home by the visitor however, they must register the test prior to their visit and evidence the result on arrival.

Parking

  • Free parking available to the front and side of Chestnut Lodge

The Chestnut Lodge Reviews (42)

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9.6

The Chestnut Lodge has a Review Score of 9.6 (9.636) out of 10, based on 20 reviews in the last 2 years. Over all time The Chestnut Lodge has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from Steph G (Daughter of Resident) published on 1 July 2026 Submitted via Website
Overall Experience

Ever since my dad arrived at Chestnut Lodge he has been made to feel welcome, cared for and happy. My dad has made new friends since living at Chestnut Lodge which is a very hard thing for my dad to do which is lovely for him. There are a wide variety of activities he can get involved in or even to sit out in the well maintained garden, the carers make sure that he has sun cream on and always hydrated. I couldn't have found a better care home for my dad xx

Reply from Kelly Butler, Manager at The Chestnut Lodge
Thank you so much for your wonderful review and for taking the time to share your experience.

It means a great deal to us to hear that your dad has felt so welcome, happy, and well cared for since joining Chestnut Lodge. Knowing that he has made new friendships and enjoys taking part in activities...  

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Review from A P (Daughter of Resident) published on 22 June 2026 Submitted via Website
Overall Experience

Our mum became a resident in March this year following a stay in hospital. The care, patience, professionalism and kindness of all the staff has meant that our mum is feeling very happy staying in Chestnut Lodge, free from any worries and confident in the excellent care she is receiving. As her daughters, we now have the peace of mind that she is safe and well. Moreover, the staff do an excellent job in communicating with us, nothing is too much trouble and none of us - resident and daughters - feel like a burden. Thank you.

Reply from Kelly Butler, Manager at The Chestnut Lodge
Thank you for your kind feedback.

We are delighted to hear that your mum has settled so well into Chestnut Lodge and is feeling happy, safe, and confident in the care she receives. It means a great deal to us to know that our team's care, patience, professionalism, and kindness have made such a...  

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Review from Wendy W (Daughter of Resident) published on 13 June 2025 Submitted via Website
Overall Experience

My now late mother lived at Chestnut Lodge for over 5 years; as a family we were delighted to find such a lovely place for her to stay. The staff were always so kind and caring to her, treating her very much like their own granny. They also extended their support to us as family members which we have always appreciated - nothing was ever too much trouble. The home itself has always been extremely well maintained and is constantly being updated and improved and the facilities afforded to the residents are spot-on. Extending our thanks to the manager and all of her staff doesn't seem enough, but the peace of mind that we enjoyed and the loving care given to our mother was appreciated so much.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you so much for your kind and thoughtful message. We are truly touched to hear how much Chestnut Lodge meant to you and your family, and it was our privilege to care for your late mother during her time with us. It means a great deal to the whole team to know that our efforts made a...  

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Review from Sonia G (Daughter of Resident) published on 3 June 2025 Submitted via Website
Overall Experience

I would like to thank all the staff at Chestnut Lodge for looking after my Mum these past few years.You provided her with all the support and care she needed and more - it was a comfort to know that she was safe and in the hands of such caring and sympathetic staff - I am so grateful.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you so much for your thoughtful and heartfelt message. It truly means a great deal to all of us here at Chestnut Lodge.It was a privilege to care for your mum over the past few years, and we're so glad to know that our support brought comfort to you and your family. We always strive to...  

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Review from T W (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card
Overall Experience
I have peace of mind that my mum is now safe and being very well cared for.

All the staff are very accommodating of my mum's needs and personality traits.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for providing us with your Feedback. We appreciate and value all feedback.

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Review from H M (Niece of Resident) published on 15 January 2025 Submitted via Postal Card
Overall Experience

A beautiful and welcoming care home. All staff go beyond expectations. Happy residents who speak highly of this care home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback, very much appreciated and lovely to hear that we go beyond expectations for our residents.

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Review from John H (Partner of Resident) published on 15 January 2025 Submitted via Postal Card
Overall Experience

My partner has been at The Chestnut Lodge for a while. I must say that with every visit all the staff have been wonderful, so friendly and helpful.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback. We value and appreciate all feedback.

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Review from Glen W (Son of Resident) published on 13 January 2025 Submitted via Website
Overall Experience

My dad has been a resident at The Chestnut Lodge, Tonbridge for over 4 years. During that time I visit often at irregular intervals and have always found Dad to be well looked after and the staff to be kind and friendly. Today, my mother and I attended a Christmas meal put on for us by the staff for the residents and their families. The room was beautifully decorated, down to tiny details, the meal was well prepared and the attention paid to us by the staff was exemplary. Overall, the Christmas meal was, in my experience, totally consistent with how Chestnut Lodge functions, the work and attitude of the staff and the level of care and communication I have witnessed. I would recommend Chestnut Lodge to anyone needing care for a loved one.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your very kind review. Thank you for attending a Christmas event, we very much enjoyed having everyone. Lots of laughter and fun were had by all.

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Review from Neil J (Son of Resident) published on 8 January 2025 Submitted via Website
Overall Experience

A beautiful, well kept place for my mum to live and enjoy life. All the team are amazing, so friendly. I feel Mum enjoys living at The Chestnut Lodge and I have the peace of mind knowing she is being so well looked after in this lovely residential home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you Neil for your kind review rating and sharing your experience.

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Review from H M (Daughter-in-law of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience
Love this place, especially the very friendly and caring staff. It's so reassuring that the health and well being of my aunt and mother-in-law in such good hands.
There's also always great communication from the staff - keeping me informed and up to date.

My aunt is very happy and comfortable enough to call it her home. Since she's been at The Chestnut Lodge, she has gained her confidence. My mother-in-law has late-stage dementia but is settled and her needs are met.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your fantastic and positive feedback.

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Review from A M (Son of Resident) published on 5 November 2024 Submitted via Postal Card
Overall Experience

The staff are very helpful and supportive. Mum is happy at Chestnut Lodge. The family are very happy with the care home.

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Review from C D (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card
Overall Experience

At a very distressing time, the team at Chestnut Lodge couldn't have been kinder to my mother and to myself. The carers worked hard at making my mother as comfortable as she could possibly be. The whole team, from reception who were cheery and welcoming, to the hardworking care team, and managers who were so kind when it was needed. They truly put the caring into their care home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you so much for your feedback, we were only too happy to provide support at this distressing and difficult time.

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Review from Victor S (Brother of Resident) published on 29 October 2024 Submitted via Postal Card
Overall Experience

Very friendly and helpful, just a nice place, I am glad that my sister is here. Thank you all.

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Review from G S (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card
Overall Experience
I'm very happy with Mum's care, the staff are lovely and approachable. If I have had any concerns - they have been acted on immediately.

My mum is very happy and settled and I have good communication with all staff, management and carers.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your lovely comments, we appreciate you taking the time to leave us a review.

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Review from J B (Daughter of Resident) published on 11 October 2024 Submitted via Website
Overall Experience

Mum is comfortable and well looked after. home is clean and well-run, the room is clean and tidy, she likes the food she likes the dogs coming in, she has a choice of activities she eats well most of the time.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your feedback, very much appreciated.

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Review from C J (Wife of Resident) published on 27 September 2024 Submitted via Postal Card
Overall Experience

My husband has been a resident in The Chestnut Lodge for two years. He has always had the best care possible. All the staff are caring and professional and I am completely satisfied that he is being looked after extremely well.

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Review from Lee B (Son of Resident) published on 20 September 2024 Submitted via Website
Overall Experience
The care mum gets is amazing.
The staff are very friendly. The home is clean and tidy and management staff are brilliant. The security is great.
You can always park.

They do lots of activities to keep mum occupied.

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Review from G E (Sister of Resident) published on 20 September 2024 Submitted via Postal Card
Overall Experience

My connection with Chesnut Lodge has until recently been from a distance. I am a resident from overseas and have only recently arrived for a visit. Chestnut Lodge staff have been friendly and welcoming. My brother is comfortable in his room and I believe being well looked after.

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Review from P L (Sister of Resident) published on 20 September 2024 Submitted via Postal Card
Overall Experience

My brother has been in residence for one year. I am pleased to say that my brother has settled well and contented. Staff have been supportive of myself and family. They have responded well to requests for treatments or other concerns I had for my brother.

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Review from Caroline B (Daughter of Resident) published on 20 August 2024 Submitted via Website
Overall Experience

There is a warm welcome to new residents at Chestnut Lodge and my mum settled in quickly. The management staff are exceptional, so friendly and helpful, and make things so much easier for relatives at a difficult time. The care staff are friendly, supportive and genuine in the care they provide to the residents. The home is a well adapted building providing good access on all levels, and the bedrooms are clean, fresh and airy with en-suites. Above all, the care provided here is excellent, delivered in a compassionate and authentic way. There are lots of smiles that greet you from the manager and receptionist, to all the care staff on duty. I have no hesitation in recommending this care home.

Reply from Kelly Butler, Manager at The Chestnut Lodge

Thank you for your review. We are honored to have had the pleasure of supporting your mum at this time and wish both you and mum all the best for the future.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 April 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

There are no upcoming events for The Chestnut Lodge.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Chestnut Lodge.

Accreditations

There are no accreditations posted yet for The Chestnut Lodge.

Meet the Team (2)

Kelly Butler
Kelly ButlerJob Title:Registered ManagerJoined: 2019

Kelly Butler is an established Care Manager working in the sector for over 25 years. She has a wide range of experience, including Domiciliary Care, Learning Disabilities, Nursing and Residential Care settings and a previous experience of assessing for health and social care services.

Kelly holds NVQ Level 5 and retains the Registered Managers Award.

Kelly is passionate about Chestnut Lodge, delivers high standards of care and provides individualised care to all our residents.

Cathy Roberts
Cathy RobertsJob Title:Deputy ManagerJoined: 2025

Cathy’s passion for care began at the age of 16. Since then, she has progressed through various roles within the care sector, gaining a wealth of experience along the way. She has a particular interest in end-of-life care and places great importance on building meaningful connections with residents and their families during such significant times. Her dedication and compassion are at the heart of the support she provides.

Frequently Asked Questions about The Chestnut Lodge

What types of Care is The Chestnut Lodge registered for?

Older Person Care, Dementia, Learning Disability / Autism, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Chestnut Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at The Chestnut Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Chestnut Lodge to the centre of Tonbridge?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chestnut Lodge to verify any information. View our terms and conditions. The Chestnut Lodge has an Enhanced Service -more info.