Ash Tree House

Ash Tree House, Warwick Drive, Wigan WN2 4DT
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9.6 106 Reviews
  • Ash Tree House, Wigan
Ash Tree House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at Ash Tree House are proud to be making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at Ash Tree House is relaxed, safe and enjoyable. All 60 bedrooms are en-suite wet rooms, enabling the team to deliver person-centred care in a dignified manner, promoting independence as far as possible. Your stylish room comes equipped with a flat screen TV, DVD player, mini fridge and wifi so when you aren’t joining in with an activity in one of the beautiful day spaces, you can enjoy spending time in your room and keep in contact with friends and family whenever you wish.

Ash Tree House is proud to have achieved ‘Outstanding’ in the area of ‘Responsive’ in their latest Care Quality Commission report and to be rated as ‘Good’ overall – May 2019.

The team understand that moving into a care home is a big step, which is why they have introduced 'supported admissions' for new residents. This is where a friend or family member can stay at the home during moving in day to help their loved one settle. They can even enjoy their first meal together.

You will understandably have lots of questions and concerns throughout these unprecedented times. Speaking to a member of the friendly team may help to give you peace of mind - they are here to help and support you every step of the way.

Ideal Carehomes won Large Residential Care Provider at the Laing Buisson Awards 2022.
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Care Provided by Ash Tree House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1385
  • Self-Funded Residential Dementia Care: from £1491
  • RESPITE Self-Funded Residential Care: from £1385
  • RESPITE Self-Funded Residential Dementia Care: from £1491

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

The price(s) shown are provided by the care home. Contact Ash Tree House for full pricing details and T&Cs.

Contact Ash Tree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ash Tree House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ben Lee (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ash Tree House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Ash Tree House has plenty of onsite parking for visitors.

Ash Tree House Reviews (106)

9.6

Ash Tree House has a Review Score of 9.6 (9.555) out of 10, based on 11 reviews in the last 2 years.
Over all time Ash Tree House has 106 reviews.

Overall Experience
  • 86
  • 19
  • 1
  • 0
  • 0
Date Published
  • 106
  • 3
  • 5
  • 11
  • 95
Reviewer Connection to Ash Tree House
  • 46
  • 25
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 106, showing 101-106
Review from Patricia W (Daughter of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into Ash Tree House December 2013 for 2 weeks but was made permanent in January 2014. The care team are very good and also the management. The room and the food are excellent the overall standard is excellent. Since moving in she has been well looked after, my mum has anxiety problems but
the staff have been very good with her. The cleanliness of Ash Tree House is excellent. I am so pleased my mum is in Ash Tree House she is well looked after and I have no worries of her wellbeing and also the safety or security of the home.
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Review from V E (Daughter of Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Ashtree in October 2015. I have one word to sum up our experience so far "Excellent", from the friendly greeting from the receptionist, the amazing help from the manager and the assistant manager to all the care staff, cleaners, laundry staff and kitchen staff. Everyone is amazing.
The facilities and activities are fantastic. Ashtree feels like a real home from home. After two weeks dad started referring to it as home. Ashtree has made the transition of dad moving into a care home easier than I could have expected. A massive thank you to everyone who works there.
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Review from Frank L (Son of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best residential home we have seen, staff knowledgeable and competent with all aspects of care. Friendly atmosphere. Regular activities.
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Review from Kevin G (Son of Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are pleased with the home, the care and everything else at Ash Tree. More importantly is my mother is pleased and feels safe and well looked after. Thanks.
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Review from A M (Son of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service from the staff.
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Review from Yvonne H (Daughter of Resident) published on 24 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the staff at Ash Tree House. My mum is so well cared for and so settled. It’s never easy seeing your parent go into a care home but Ash Tree House made the whole thing so much better than it was. The staff are wonderful. Really pleased we were able to get mum a place
here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
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  • Value for Money
Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for Ash Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Ash Tree House is calculated as follows: ( (116 Excellents x 5) + (14 Goods x 4) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.692 Points relating to the number of positive Reviews for Ash Tree House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Ben

Ben Lee

Job Title: Registered Home Manager Joined: 2013

If I had to summarise working in care in five words, it would be - helping those who deserve it.

Joni

Joni Bramwell

Job Title: Deputy Home Manager Joined: 2014

Joni is the Deputy Home Manager at Ash Tree House

Marie

Marie Phillips

Job Title: Front of House Manager Joined: 2024

Marie is our Front-of-House Manager at Ash Tree House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ash Tree House to verify any information. View our terms and conditions. Ash Tree House has an Enhanced Service - more info.