Search...

Ash Tree House

Ash Tree House, Warwick Drive, Wigan, Greater Manchester WN2 4DT
HC-One Logo
Jobs
Ash Tree House logo
It was beautifully organised and the food was first-class.J R(Son-in-law of Resident/Service User)
Ash Tree House, Wigan
Mum is now living a wonderful life, being very well looked afterSandy S(Daughter of Resident/Service User)
Ash Tree House, Wigan
we are forever grateful to the fantastic teamKatie J(Granddaughter of Resident/Service User)
Ash Tree House, Wigan

Ash Tree House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Staff at Ash Tree House are proud to be making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.

The modern and purpose-built home plus the inclusive offer means that life at Ash Tree House is relaxed, safe...  

Care Provided by Ash Tree House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,385From £1,385
Residential Dementia CareFrom £1,491From £1,491

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Contact Ash Tree House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ben Lee (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ash Tree House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Ash Tree House has plenty of onsite parking for visitors.

Ash Tree House Reviews (107)

Submit a Review
9.7

Ash Tree House has a Review Score of 9.7 (9.667) out of 10, based on 12 reviews in the last 2 years. Over all time Ash Tree House has 107 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ash Tree House
Loading...
Showing 107 reviews matching selected criteria
Review from Charles S (Husband of Resident) published on 23 May 2017 Submitted via Postal Card
Overall Experience
Ash Tree House is a very well run care home.
Management and staff do their very best to give the residents all things possible, this is a very trying task for carers due to restricted staff levels.
I feel very lucky to have managed to get my wife into such an extremely good care home.
She receives 'tender loving care', she is safe, warm, well-fed (too much) and I feel very confident of all things if I cannot visit for any reason.

Thank you Ashtree House.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House
Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and would like to thank you for your kind comments.

about the home. If you would like to discuss anything further please contact the Home Manager or Customer Services on 0113 385 3570.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience
Ash Tree House is an extremely welcoming home that starts with the colourful foyer and friendly staff as you enter.
The lounges and rooms are maintained to a high standard and are light and airy.
Though the kitchen within the lounge needs to be fitted with more robust appliances (rather than domestic ones), the food is excellent, being varied, wholesome and tasty.
Cleaning standards of hygiene are of the highest standard.
My Mum has been cared for with cheerfulness, tenderness and compassion and despite her advanced dementia, I am sure she is content.
Visitors are always made to feel welcome and valued as well as being kept up to date with any problems.

External activities such as singers and outings help to add pleasure to the residents' lives.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review would like to inform you that a brand new dishwasher has been installed. Our Home Manager operates an open-door policy and is always happy to discuss any...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Resident / Service User) published on 18 May 2017 Submitted via Postal Card
Overall Experience

I have been here since 28th April 13 and much improved on my previous care home. The staff are very caring and polite and if you are not well you are well cared for. I enjoy the food, a good variety and nicely presented, so I am quite happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B H (Brother-in-law of Resident) published on 9 May 2017 Submitted via Postal Card
Overall Experience
On our first visit to Ash Tree, both my wife and I were very impressed by the overall brightness and cleanliness. We were also impressed by the friendly atmosphere generated by all the staff.
My sister-in-law has always been a quiet person but after a few weeks she was the first person to join in all the activities, she is now on first name terms with all the staff on her floor.
All in all, we couldn't have found a better place for her.

Thank you Ash Tree.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A D (Son of Resident) published on 4 May 2017 Submitted via Postal Card
Overall Experience

It was our mother's birthday on the 23rd April 2017 and she was 90 years old. Ash Tree House allowed us a room in one of the lounges to celebrate my mums birthday and all her family arrived to celebrate it, Ash Tree House baked a cake for mum and supplied the sandwiches which was very kind of them to do that. The staff and management were very kind to all of us and we thank them all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda T (Daughter of Resident) published on 6 March 2017 Submitted via Website
Overall Experience
Mum was diagnosed with vascular dementia 4 years ago and over time she lost the ability to live independently. In February we visited Ash Tree and we were greeted with warmth and friendliness. A senior carer gave us a tour of Ash Tree and all questions were answered openly and honestly. She took pride in showing us the facilities and introducing us to staff and residents.
We were invited to return for lunch with mum at our convenience. During that visit, an assessment was done in a very natural and informal way causing no distress to mum.
The manager and all staff are always available to support.
All the facilities are bright, modern and clean. We secured mum a place we were able to personalise mums room to her taste.
Mum is so happy and has settled in due to all the support from staff who listen and engage so positively with her.

Mum can't wait to attend all the events that are coming up and as a family, we feel so lucky to have found Ash Tree that meets her needs beautifully.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanne E (Daughter of Resident) published on 6 March 2017 Submitted via Website
Overall Experience
From the moment we walked into Ash Tree House we knew it felt right for mum - a modern and young at heart hotel.
We were allowed to decorate and personalise mum’s room. We moved mum into Ash Tree House at the beginning of February 2017 and immediately she cried tears of happiness. She said, “this place is like heaven”.
The staff are by far the best asset to Ash Tree House. They are always friendly and polite no matter the time of day. They are not only competent but also compassionate and this must be difficult over long and demanding shifts. The staff are simply excellent.
I love the fact that I am able to visit my mum anytime and to stay with her as long as I want. I can sit in her room, in one of the quiet places or share fun time in the communal lounge. It means I can get to know the staff and residents, which ultimately helps mum settle into her new home. It is early days but slowly and surely it feels like everyone has become part of my family.

PS: I want to write more!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frank L (Son of Resident) published on 31 October 2016 Submitted via Postal Card
Overall Experience

Mam has been there for three years and the care and attention has been first class.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane C (Daughter of Resident) published on 26 October 2016 Submitted via Postal Card
Overall Experience

My mother was fortunate by being the first resident to move into the 'new' Ash Tree House in May 2013. She immediately felt safe and at home in her surroundings. I have nothing but the utmost praise for all the staff. She is treated with the respect she deserves, dignity and kindness by all the staff. They are all extremely caring and helpful in all respects. The building is spotless, beautiful furnishings and pleasant rooms with excellent facilities. My mum considers herself to be very fortunate to be living there. The inspection has shown it is excellent and I agree with that decision.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bee H (Sister-in-law of Resident) published on 25 October 2016 Submitted via Postal Card
Overall Experience

My sister-in-law and brother-in-law have received excellent care. All of their needs have been met by all the staff in a professional and caring way. The home is always clean, neat and all residents seem very happy and settled.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from U B (Wife of Resident) published on 20 October 2016 Submitted via Postal Card
Overall Experience

All the staff are great, nothing is too much trouble. The management has dealt with all my problems and issues. The home itself is lovely and clean. They all take pride in what they do and the care for my husband is outstanding.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Albert B (Husband of Resident) published on 1 August 2016 Submitted via Postal Card
Overall Experience

I visit my wife everyday as it is so near to where I live. Every time I go I am always greeted with a smile and friendliness from the staff and I am made to feel welcome. The staff always keep me in the picture about what my wife has done that day. I cannot fault the staff, they are all so brilliant with the patients. These are my comments so I hope they are useful to you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew R (Son of Resident) published on 12 May 2016 Submitted via Postal Card
Overall Experience

Overall satisfactory. Including staff which are very good. Food could be improved a lot, very mundane.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. Our team at Ash Tree House will be in direct contact with you, to arrange...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael B (Son of Resident) published on 25 April 2016 Submitted via Website
Overall Experience

My mum went into Ash Tree as an emergency due to my dad struggling to cope. The home has been fantastic.The change in my mum is wonderful to see. She seems to have got a new lease of life. The staff are great. We as a family can't thank the Home Manager enough for helping us when no one else would. The residents are well looked after as our families when they visit. Plenty of activities for the residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane F (Daughter of Resident) published on 15 April 2016 Submitted via Postal Card
Overall Experience

Mum gets excellent care and attention. She participates in the full range of activities. She has gained a little weight due to the fabulous food she is provided with. Staff could do with checking of stained bed linen more frequently but that is my only criticism. A lovely home and lovely caring staff.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and we are pleased to learn you are happy with home and the care provided. We have been in touch with the home who has advised new linen has already been ordered. If you would like...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carla O (Granddaughter of Resident) published on 24 March 2016 Submitted via Postal Card
Overall Experience

Ash Tree House is a lovely clean, warm and welcoming home. The cleanliness of the home and residents is impeccable. The staff are very friendly and welcoming and provide excellent care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Daughter of Resident) published on 7 February 2016 Submitted via Postal Card
Overall Experience

Staff seem to be a bit thin on the ground at the weekend and because of the limited numbers they don't have the time to see to residents, only this is not a reflection on them personally.

Reply from Helen Chermside, Customer Service Executive at Ash Tree House

Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager who will contact you directly regarding your concerns. Ideal Carehomes has recently employed three Regional...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Sister-in-law of Resident) published on 3 February 2016 Submitted via Postal Card
Overall Experience

I visit Ash Tree House regularly to visit my brother-in-law. The dedication and friendship shown by all the staff is amazing. On admission to Ash Tree my sister was very concerned that he would not be happy there, but he has settled in and now refers to Ash Tree House as home. I have visited several nursing and retirement homes over the years and I can honestly say that I have never felt such a warm, loving and caring atmosphere as that shown at Ashe Tree House. This does not only apply to the residents but also to the families and friends who visit. You manager and all the staff deserve massive praise and thanks for their untiring efforts to make Ash Tree a happy friendly and loving home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F W (Wife of Resident) published on 26 January 2016 Submitted via Postal Card
Overall Experience

My experience with Ash Tree House is truly amazing. My husband went into Ash Tree in October and the care he has received has been exemplary. The manager is brilliant, at first I was so upset about my husband going into care but she was wonderful in reassuring me he would settle (which he has) she is always so caring and any problems you have she deals with immediately, a wonderful manager. The deputy manager is also really great and he is so helpful. All the carers are really tremendous and nothing is too much trouble for any of them with the wonderful love and care they show. I know my husband couldn't be in a better place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Philip L (Son of Resident) published on 26 January 2016 Submitted via Postal Card
Overall Experience

Excellent care provided by staff at Ash Tree House, no complaints.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (25) & Events (0)

News
  • 10 Mar 2026

    A care home manager in Wigan has successfully completed a gruelling 12-hour darts marathon, raising hundreds of pounds for cancer support charity Macmillan Cancer Support. Ben Lee, Home Manager at...

  • 09 Mar 2026

    Ben Lee, Home Manager at Ash Tree House Care Home in Hindley, Wigan, is set to take on a 12-hour darts marathon to raise funds for Macmillan Cancer, supporting their...

  • 19 Feb 2026

    Residents at Ash Tree House Care Home in Hindley, Wigan, celebrated Valentine’s Day in style with a special couples’ brunch, complete with delicious pastries, sparkling drinks, and live music. The...

Upcoming Events

There are no upcoming events for Ash Tree House.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Ash Tree House.

Meet the Team (3)

Ben Lee
Ben LeeJob Title:Registered Home ManagerJoined: 2013

If I had to summarise working in care in five words, it would be - helping those who deserve it.

Joni Bramwell
Joni BramwellJob Title:Deputy Home ManagerJoined: 2014

Joni is the Deputy Home Manager at Ash Tree House

Marie Phillips
Marie PhillipsJob Title:Front of House ManagerJoined: 2024

Marie is our Front-of-House Manager at Ash Tree House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ash Tree House to verify any information. View our terms and conditions. Ash Tree House has an Enhanced Service -more info.