
It was beautifully organised and the food was first-class.J R(Son-in-law of Resident/Service User)

Mum is now living a wonderful life, being very well looked afterSandy S(Daughter of Resident/Service User)

we are forever grateful to the fantastic teamKatie J(Granddaughter of Resident/Service User)

It was beautifully organised and the food was first-class.J R(Son-in-law of Resident/Service User)

Mum is now living a wonderful life, being very well looked afterSandy S(Daughter of Resident/Service User)

we are forever grateful to the fantastic teamKatie J(Granddaughter of Resident/Service User)

Ash Tree House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.
Staff at Ash Tree House are proud to be making a real difference to the lives of the residents and this is reflected in the personalised care and active lifestyle choices.
The modern and purpose-built home plus the inclusive offer means that life at Ash Tree House is relaxed, safe...
Care Provided by Ash Tree House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The price(s) shown are provided by the care home. Contact Ash Tree House for full pricing details and T&Cs.
Contact Ash Tree House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Ben Lee (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- The well-being of residents is priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ash Tree House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Parking
- Ash Tree House has plenty of onsite parking for visitors.
Ash Tree House Reviews (107)
Ash Tree House has a Review Score of 9.7 (9.667) out of 10, based on 12 reviews in the last 2 years.
Over all time Ash Tree House has 107 reviews.
Management and staff do their very best to give the residents all things possible, this is a very trying task for carers due to restricted staff levels.
I feel very lucky to have managed to get my wife into such an extremely good care home.
She receives 'tender loving care', she is safe, warm, well-fed (too much) and I feel very confident of all things if I cannot visit for any reason.
Thank you Ashtree House.
about the home. If you would like to discuss anything further please contact the Home Manager or Customer Services on 0113 385 3570.
The lounges and rooms are maintained to a high standard and are light and airy.
Though the kitchen within the lounge needs to be fitted with more robust appliances (rather than domestic ones), the food is excellent, being varied, wholesome and tasty.
Cleaning standards of hygiene are of the highest standard.
My Mum has been cared for with cheerfulness, tenderness and compassion and despite her advanced dementia, I am sure she is content.
Visitors are always made to feel welcome and valued as well as being kept up to date with any problems.
External activities such as singers and outings help to add pleasure to the residents' lives.
Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review would like to inform you that a brand new dishwasher has been installed. Our Home Manager operates an open-door policy and is always happy to discuss any...
I have been here since 28th April 13 and much improved on my previous care home. The staff are very caring and polite and if you are not well you are well cared for. I enjoy the food, a good variety and nicely presented, so I am quite happy.
My sister-in-law has always been a quiet person but after a few weeks she was the first person to join in all the activities, she is now on first name terms with all the staff on her floor.
All in all, we couldn't have found a better place for her.
Thank you Ash Tree.
It was our mother's birthday on the 23rd April 2017 and she was 90 years old. Ash Tree House allowed us a room in one of the lounges to celebrate my mums birthday and all her family arrived to celebrate it, Ash Tree House baked a cake for mum and supplied the sandwiches which was very kind of them to do that. The staff and management were very kind to all of us and we thank them all.
We were invited to return for lunch with mum at our convenience. During that visit, an assessment was done in a very natural and informal way causing no distress to mum.
The manager and all staff are always available to support.
All the facilities are bright, modern and clean. We secured mum a place we were able to personalise mums room to her taste.
Mum is so happy and has settled in due to all the support from staff who listen and engage so positively with her.
Mum can't wait to attend all the events that are coming up and as a family, we feel so lucky to have found Ash Tree that meets her needs beautifully.
We were allowed to decorate and personalise mum’s room. We moved mum into Ash Tree House at the beginning of February 2017 and immediately she cried tears of happiness. She said, “this place is like heaven”.
The staff are by far the best asset to Ash Tree House. They are always friendly and polite no matter the time of day. They are not only competent but also compassionate and this must be difficult over long and demanding shifts. The staff are simply excellent.
I love the fact that I am able to visit my mum anytime and to stay with her as long as I want. I can sit in her room, in one of the quiet places or share fun time in the communal lounge. It means I can get to know the staff and residents, which ultimately helps mum settle into her new home. It is early days but slowly and surely it feels like everyone has become part of my family.
PS: I want to write more!
Mam has been there for three years and the care and attention has been first class.
My mother was fortunate by being the first resident to move into the 'new' Ash Tree House in May 2013. She immediately felt safe and at home in her surroundings. I have nothing but the utmost praise for all the staff. She is treated with the respect she deserves, dignity and kindness by all the staff. They are all extremely caring and helpful in all respects. The building is spotless, beautiful furnishings and pleasant rooms with excellent facilities. My mum considers herself to be very fortunate to be living there. The inspection has shown it is excellent and I agree with that decision.
My sister-in-law and brother-in-law have received excellent care. All of their needs have been met by all the staff in a professional and caring way. The home is always clean, neat and all residents seem very happy and settled.
All the staff are great, nothing is too much trouble. The management has dealt with all my problems and issues. The home itself is lovely and clean. They all take pride in what they do and the care for my husband is outstanding.
I visit my wife everyday as it is so near to where I live. Every time I go I am always greeted with a smile and friendliness from the staff and I am made to feel welcome. The staff always keep me in the picture about what my wife has done that day. I cannot fault the staff, they are all so brilliant with the patients. These are my comments so I hope they are useful to you.
Overall satisfactory. Including staff which are very good. Food could be improved a lot, very mundane.
Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager to discuss the points you have raised. Our team at Ash Tree House will be in direct contact with you, to arrange...
My mum went into Ash Tree as an emergency due to my dad struggling to cope. The home has been fantastic.The change in my mum is wonderful to see. She seems to have got a new lease of life. The staff are great. We as a family can't thank the Home Manager enough for helping us when no one else would. The residents are well looked after as our families when they visit. Plenty of activities for the residents.
Mum gets excellent care and attention. She participates in the full range of activities. She has gained a little weight due to the fabulous food she is provided with. Staff could do with checking of stained bed linen more frequently but that is my only criticism. A lovely home and lovely caring staff.
Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and we are pleased to learn you are happy with home and the care provided. We have been in touch with the home who has advised new linen has already been ordered. If you would like...
Ash Tree House is a lovely clean, warm and welcoming home. The cleanliness of the home and residents is impeccable. The staff are very friendly and welcoming and provide excellent care.
Staff seem to be a bit thin on the ground at the weekend and because of the limited numbers they don't have the time to see to residents, only this is not a reflection on them personally.
Thank you for taking the time to review Ash Tree House. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Home Manager who will contact you directly regarding your concerns. Ideal Carehomes has recently employed three Regional...
I visit Ash Tree House regularly to visit my brother-in-law. The dedication and friendship shown by all the staff is amazing. On admission to Ash Tree my sister was very concerned that he would not be happy there, but he has settled in and now refers to Ash Tree House as home. I have visited several nursing and retirement homes over the years and I can honestly say that I have never felt such a warm, loving and caring atmosphere as that shown at Ashe Tree House. This does not only apply to the residents but also to the families and friends who visit. You manager and all the staff deserve massive praise and thanks for their untiring efforts to make Ash Tree a happy friendly and loving home.
My experience with Ash Tree House is truly amazing. My husband went into Ash Tree in October and the care he has received has been exemplary. The manager is brilliant, at first I was so upset about my husband going into care but she was wonderful in reassuring me he would settle (which he has) she is always so caring and any problems you have she deals with immediately, a wonderful manager. The deputy manager is also really great and he is so helpful. All the carers are really tremendous and nothing is too much trouble for any of them with the wonderful love and care they show. I know my husband couldn't be in a better place.
Excellent care provided by staff at Ash Tree House, no complaints.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (25) & Events (0)
- 10 Mar 2026
A care home manager in Wigan has successfully completed a gruelling 12-hour darts marathon, raising hundreds of pounds for cancer support charity Macmillan Cancer Support. Ben Lee, Home Manager at...
- 09 Mar 2026
Ben Lee, Home Manager at Ash Tree House Care Home in Hindley, Wigan, is set to take on a 12-hour darts marathon to raise funds for Macmillan Cancer, supporting their...
- 19 Feb 2026
Residents at Ash Tree House Care Home in Hindley, Wigan, celebrated Valentine’s Day in style with a special couples’ brunch, complete with delicious pastries, sparkling drinks, and live music. The...
There are no upcoming events for Ash Tree House.
Accreditations
There are no accreditations posted yet for Ash Tree House.
Meet the Team (3)

If I had to summarise working in care in five words, it would be - helping those who deserve it.

Joni is the Deputy Home Manager at Ash Tree House

Marie is our Front-of-House Manager at Ash Tree House.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ash Tree House to verify any information. View our terms and conditions. Ash Tree House has an Enhanced Service -more info.