The Fairways

I had friendly welcome when I called in to visit my sister. It was close to tea time and she was sat at her table waiting to be served. The staff chatted in the background as they waited for the food trolleys to be brought through. They were kind and supportive but I don't think there was enough interaction with the residents. The staff knew the residents and their particular likes and dislikes, but sometimes the responses were gentler than others. It was disappointing to see some staff engaging with their phones rather than residents. Overall I think this is a good care home and I get it that working with dementia residents is not easy because of the lack of response and conversation and challenging behaviour. I would encourage staff to be more enagaged and sensitive. I would ask that 2 sitting chairs are in each bedroom to allow for 2 people to sit comfortably. One more thing, turn off the terrible music playing too loudly. Classical music would be a better option.

A positive approach by staff from top to all levels of employees. The most noticeable feature about the surroundings the cleanliness and pleasant smell - not usual in care homes. The more challenging wing is again clean and wholesome smelling.

Fantastic caring staff. Make uou feel like you are part of a family. If they don't hear from you thry will comecand check you are ok. My husband enjoyed their company when they came in for a chat . The food was good and very good portion sizes. My husband was worried about going into a care home for the first time, but was soon put at ease.

I arrived and signed in. Access was easy and the hallway area clean and tidy. I got on to the floor to see my sister. As always a warm welcome by the staff on duty. I was in time to sit with her for lunch. After we chatted and reminisced.

Brilliant staff fantastic food great rooms spacious staff thoughtful and caring and will listen to you all time also funny. Which helps looking to coming back again for restbite. Graham

Fairways has been brilliant with our father diagnosed with vascular dementia we were struggling at home to keep him safe, clean and taking his medication properly. They are brilliant with him he is clean safe and very happy in the home.

My mum has been a resident for the past 2.5 years. She has been well cared for and very happy. It has had a new manager who has made significant changes to enhance to day to day running of the Fairways and implemented many changes in a short period of time, taking into consideration the residence's and his teams day to day activities, happiness, comfort and safety. His forward thinking & innovative leadership is refreshing especially in today's world. Relatives are kept upto date, engaged and included in everything, with feedback onborded and actioned. I take so much comfort and peace of mind from the care and support given to my mum. She is treated with dignity and respect and the team strive to make her happy and content, they are knowledgeable and professional & nothing is too much trouble. The whole team are a credit to MHA. High recommended.

Since Dad has moved to the home he has been treated with dignity and care. Staff are always so pleased to see visitors and help with any concerns. They have been so supportive to me as well with the hard transition of moving Dad to the home. We have regular catch up meetings where Dad's care is discussed so I know what is happening.

My mother and family celebrated her 100th birthday while she was a resident at the care home. Because of numerous logistical challenges, the family was undecided what form the celebration should take. I discussed this issue with the care home management. Unprompted, they offered to arrange the whole event. I cannot praise highly enough the way in which this was managed. On the day itself, the home manager and another staff member decorated the room beautifully and served up the delicious Sunday lunch with obvious pleasure to twenty of us who had come from Australia, Thailand, America and the UK to celebrate this auspicious occasion. I wish to thank again both the home manager and the other staff member for their kindness and enthusiasm thus ensuring that the birthday was truly special.

My husband has issues with his health the past few months (more than usual) the staff have always kept me informed and have updated me after a doctor has visited. I have had to contact a consultant regarding his main issues, so between us all he hopefully will be getting the best care. He has lived at The Fairways since September 2020, although it's a long journey for me to visit, he is settled and happy here. Has joined in the activities when he's been able to, and has had some lovely trips out.

I am very happy with the care my husband receives. The staff are all very friendly and helpful. The food is good and my husband who has a good appetite is always offered second helpings .The room are kept clean although it must be very difficult sometimes.

As a family, we can thoroughly recommend The Fairways as an excellent care home.

The home is kept very clean the staff are all friendly and kind and my sister has thrived since she came to Fairways. My sister enjoys the increased number of activities and seems to get on with the other residents including some on the dementia floor.

Would like Mum to easily go to the garden with visitors. (have access without help). Staff treat Mum with respect and time. When family ask any questions they are always answered and help is always willing. Mum loves The Fairways.

Since my mum has been at the Fairways (18 months) she has really enjoyed being there. She has made friends and joined in with all the entertainment and loves being looked after by all the wonderful and caring staff. I never have to worry about my mum now as I know she is in the best place and the most important thing to me is that she is happy and laughs a lot.

The premises and facilities are excellent.

The Fairways has a good atmosphere. Residents are well cared for, and requests from relatives on behalf of residents are responded to. Carers know that Mum loves music, and DVDs of her favourite musicians are put on for her. Mum has a special wheelchair that reclines to keep her safe, and carers help to move her between the wheelchair and a recliner in the lounge so that she can be part of the community and be with other residents for meals. I very much appreciate the care shown to Mum.

The care home staff also run wonderful events in the bistro from time to time to which family and friends are invited.

My mother has been a resident for over two years in Fairways Chippenham. The staff at all levels are caring and friendly. They are very good at keeping me informed of my mother's well-being. Also, the food is excellent -I often eat in the bistro myself when visiting! They provide a wide range of activities for the residents. I cannot thank them enough, knowing my mother is well looked after and safe.

My mother has dementia. She had a live-in carer but was unhappy and needed more company. Her life has improved substantially since moving to The Fairways. Even though her memory has gone she enjoys the company of the other residents. Most of all the attention, friendship and entertainment provided by the carers themselves have meant she is now much happier. The facilities are clean and modern, the food is good and the cost is very reasonable compared to other providers of a similar standard. We looked at four care homes and Fairways was easily the best.