The Fairways, Chippenham, Wiltshire
The Fairways, Chippenham, Wiltshire
The Fairways, Chippenham, Wiltshire

The Fairways Retirement Village has been purpose-built in a scenic location, offering comfortable living apartments and support for an independent lifestyle alongside quality care packages.

Spacious, self-contained rooms are en-suite, incorporate the latest safety and security technology and are ideal for specialist needs such as dementia care.

There are many additional facilities on site to enhance residents' lifestyles, for example a beauty salon, IT room, residents' cafe, atrium, cinema, swimming pool and Jacuzzi.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Fairways: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 The Fairways has a Review Score of 8.9 (8.907)

The Review Score of 8.9 (maximum of 10) for The Fairways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for The Fairways in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.824 for The Fairways is calculated as follows: ( (89 Excellents x 5) + (19 Goods x 4) ) ÷ 108 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for The Fairways is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Fairways?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Fairways

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1
  • more

Wonderful food at The Fairways - homemade and locally sourced, I always look forward to eating with the residents in the deep dark Alzheimers/Parkinsons descent. Staff at the Bistro who provide all the food, are attentive, care (even to visitors) and generous. We ate Christmas dinner there and the service made it such a pleasure. Chef's omelettes are second to none!

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Elane Andrews, Home Manager at The Fairways responded to this review on 20 Nov 2017:

Thank you for taking the time to send us such positive feedback. We will ensure the catering team are given the praise you have so readily been able to give.

Each time I have volunteered at The Fairways, I have always felt very welcome and appreciated and can clearly see the care and effort to go into making the home the best it can be.
A lot of time and effort is spent improving the home, with staff and management continuously working towards creating an enjoyable, loving home that cares and supports every individual.

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at the Care Home for 3 years. I visit most days, interacting with the residents, management and staff on a regular basis. We chose this home for my mother after many disillusioned visits to other establishments. Our feeling that we had found an excellent home on visiting the Fairways has been borne out repeatedly. Before entering the home my mother (99) was becoming very withdrawn, unhappy and consequently awkward. Through getting to understand my mother, providing the attention, a caring attitude, and a great deal of patience, the truly outstanding team have completely turned her around into a happy, outgoing person who is involved in many activities, loves the home and, consequently, a pleasure to be with. It is a great relief to see the quality of life that she has at this time in her life. I really cannot speak highly enough about the effort the excellent management and staff put into the wellbeing, care and support of all the residents at this home. Thank You

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elaine Andrews, Home Manager at The Fairways responded to this review on 06 Feb 2017:

Thank you for your kind and positive feedback. The Manager and staff team will be delighted to see that they have brought so much to reassure to you with the care they provide for you Mother, but also that they have brought such new life to your Mother herself.

I am constantly impressed by the caring team at The Fairways. When visiting (always unannounced, I appreciate that we can visit at any time), I have never seen the day staff anything but cheerful, smiling, caring and listening to the residents, despite some challenging issues. The senior carers are attentive, mindful and seem to genuinely care about and feel affection for everyone.

The Fairways itself is always a clean, pleasant environment and I am happy that my father is able to live here. The staff always call me to let me know if anything happens or changes and I feel well informed. There are regular residents' meetings.

I would recommend The Fairways without hesitation.

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Elaine Andrews, Home Manager at The Fairways responded to this review on 30 Jan 2017:

Thank you for recommending The Fairways. It was so pleasing to see that the staff team are able to give you such confidence regarding the care and support they are able to provide.

We recently came to visit the home with the view for a place for my aunt to live.
We were extremely impressed by the home, staff and facilities.
Resident and staffs good relationships were apparent as we walked around the home, we very much felt at ease and happy that we had found the right home.

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carol Britton, Home Manager at The Fairways responded to this review on 08 Aug 2016:

It is so vitally important to us that when our services are seen for the first time, the staff team are able to demonstrate a true picture of the care, support and facilities we offer at their best. We never underestimate how important it is to make a life changing decision, to place a loved one in the care of others. It was such a pleasure therefore to see how highly you have recommended The Fairways and we thank you for taking the time to give us your feedback.

My mother suffers from dementia, a really distressing illness; so finding the Fairways Care Home has been such a blessing and relief. Mum has lived there for a year now, and over this time I have been consistently impressed by their standard of care for her and other residents. There is such a friendly, helpful and supportive atmosphere and Mum is always treated with dignity and respect. There is a good variety of activities on offer and Mum is gently encouraged, without any compulsion, to take part - and this is so good for her. Given the sadness of her condition it means such a lot to find somewhere where she is so happy and cared for so well.

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Carol Britton, Home Manager at The Fairways responded to this review on 02 Aug 2016:

It was with such delight to see your gracious comments regarding the care and support your Mother receives at our home. We do understand that to place the care of a loved into the hands of our team requires trust and confidence that you have made the right decision in their best interests, no easy task. Therefore to hear that you consider that the facilities and support your Mother receives to be excellent is a commendation we will ensure the staff team are made aware of.

Sadly my mother was with you for a few weeks only before she died, but the care she received was exemplary. The staff were friendly, kind and caring. The meals were delicious and her room was lovely - it was good for her to have so many of her personal possessions, including furniture, with her. There were special activities during the week and staff were always on hand to help with residents' needs - helping hands when needed, cups of tea and coffee when wanted, talking to residents and taking a personal interest in them. Staff couldn't do enough for us when it was obvious that she was dying - nothing was too much trouble. We are, of course, very sad indeed that she is no longer with us, but you made her last days as good, if not better, than if she had been in her own home, where we would have struggled with the round the clock care she needed at the end.

Thank you very much indeed, we are very grateful to you.

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carol Britton, Home Manager at The Fairways responded to this review on 05 Feb 2016:

We can not thank you enough for taking the time to send your heartfelt comments regarding the care to your Mother in her final days especially as this must be a difficult time for the family. We are truly gratified to know that our staff made a difference and that you too felt supported. Please accept our best wishes. We will ensure that the staff at Fairways are made aware of your kind and positive comments.

My Mum was a resident at the Fairways for two years up until October 2015, when she sadly passed away. The care that she received during her stay was excellent and the staff were very patient and caring. She was encouraged to join in with all of the activities and loved her time at the care home. The staff's caring attitude was highlighted when her health deteriorated. The staff helped us so much during her last few weeks and were extremely compassionate and did everything they could during a very difficult time.

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Carol Britton, Home Manager at The Fairways responded to this review on 18 Jan 2016:

Thank you for taking the time to pass on your positive comments. It is so reassuring to hear that our staff team provided excellent care particularly at such a difficult and sad time for you and your family. We will ensure that your feedback is shared with the staff.

I just wanted to let you and the team know how amazing you truly are. We are having to find a care home for my Dad and there is nothing within a million miles of the care, compassion and genuinely person centred approach that MHA provides anywhere near their home.
It's funny how I had assumed that Fairways and another home (where my father in law was cared for) were the usual. Now I realise that it is exceptional.
Keep up your wonderful work and let all the staff know that they really make all the difference.

How likely would you be to recommend The Fairways? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Carol Britton, Home Manager at The Fairways responded to this review on 30 Nov 2015:

Thank you for taking the time to provide such positive feedback for our home in Chippenham. It is always rewarding to know that the staff team have truly made a difference to loved ones care and support. We will ensure that the team are made aware of your generous comments.

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