The Fairways

Malmesbury Road, Chippenham SN15 5LJ
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9.6 40 Reviews
  • The Fairways, Chippenham
The Fairways care home overlooks a golf course and is situated close to the attractive town of Chippenham, providing modern and yet homely accommodation for 60 residential and residential dementia care residents. The extensive choice of accommodation, including single rooms, and one and two-bedded suites, ensures residents can find the perfect place to call home.

For those who enjoy the outdoors, the home's landscaped gardens and nearby golf course provide lovely areas to relax and great scenery to enjoy.

The home is committed to providing alternative therapies such as reflexology and music therapy, which does much to help promote the well-being of each individual, whilst investing in technology such as interactive dementia tables. They also have a Chaplain who offers pastoral support to all, whatever their beliefs.

Whether it’s the home's vibrant activity programmes, freshly prepared meals, chaplaincy support, award-winning music therapy for those living with dementia and, of course, its high safety standards, each resident is supported to live later life well.
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Care Provided by The Fairways

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1461 – £1613
  • Self-Funded Residential Dementia Care: £1679 – £1878

Residential care will range from: £1,293.45 (1 bed suite - Shared occupancy, low care needs) or £1,361.53 (Single en suite, low care needs)

These prices are only a guideline, please contact The Fairways to find out the exact price for your requirements.

Contact The Fairways to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Fairways to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Adam Baker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (56)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home is open 24/7 and there is no restriction on visiting hours.

Parking

  • Free parking

The Fairways Reviews (40)

9.6

The Fairways has a Review Score of 9.6 (9.614) out of 10, based on 10 reviews in the last 2 years.
Over all time The Fairways has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Fairways
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Total of 40, showing 21-40
Review from Reg H (Son of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother relocated from the Fairways Appartments to the Care Home after hospitalisation at the end of October 2020. The admission process was handled really quickly and efficiently. The process was made really clear and any questions we had were comprehensively answered. Staff were really quick to
help us despite being in the middle of the pandemic and we were reassured by the professionalism of everyone involved.
Since taking up residence, my Mum settled in really quickly and easily integrated with other residents. We have been involved with all decisions, whether medical or just practical arrangements required and have held video meetings with staff when face-to-face meetings were not possible. The staff have facilitated video communications with Mum, as well as calls on the telephone and visiting has been made available, subject to safety guidelines and managed really efficiently. There are plenty of activities for residents and Mum is very happy in her new home.
Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your review. We are glad that Mum has settled in and is happy. We are pleased that you have been able to keep in touch with Mum throughout the pandemic and she has taken part in the many activities on offer.

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Review from Richard S (Son of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has excellent, well maintained, modern, clean accommodation. The food is of a high quality with choices available. The staff are excellent, very caring and nothing is too much trouble for them. Health monitoring and medication administration of residents is very good and doctors are called
in when required. Relatives are kept informed of all medical issues and actions. The coronavirus has meant that the entertainment/activities programme has been restricted over the last year and coupled with very severe company policy (perhaps over-cautious at times) visiting arrangements have led to a deterioration in my parents' mental health. Hopefully, things will get back to normal soon.
Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your lovely review. It is always good to have such positive feedback about the staff. During the pandemic, it has been a fine balance between keeping residents safe and well and promoting mental wellbeing. Whilst trips out and entertainment have been restricted, we have still maintained a daily in-house activity programme. We are looking forward to the time when all restrictions are safely lifted.

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Review from Y T (Daughter of Resident) published on 28 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the Covid pandemic, everything has been done to keep residents safe. I have had regular Skype calls with my other and garden visits. I have been contacted straight away if there have been any problems.
Residents have been given as many activities as possible with the circumstances, and the staff
have been magnified.
Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your review. I am pleased that you have been able to keep in touch with your relative through this difficult time. Thank you for your kind comments regarding the staff team.

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Review from Sandra P (Regular Volunteer) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a volunteer in the fairway for a number of years and found the home excellent. The staff are great and very helpful, nothing is too much trouble. It’s clean and tidy and a lovely atmosphere looking forward to returning when COVID is over.
Reply from Elaine Andrews, Home Manager at The Fairways

Thank you so much for your lovely review. We can’t wait to welcome all our volunteers back into the home!

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Review from K P (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came into the Fairways for respite care. While she was there she received exceptional care and compassion by the management and all the care staff. Mum was treated with the greatest respect and nothing was too much trouble. Although Mum was at the Fairways for a short time, it has helped build
up her self esteem and confidence, and she has become more independent. I would defiantly recommend the Fairways for respite or long term care. Thanks to everyone.
Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your wonderful review. We are pleased that your mum enjoyed her stay and that it helped her to feel well enough to return home.

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Review from L B (Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home os excellent, accommodation is lovely, clean and comfy to live in.
The food is excellent, plenty of choice, hot and well presented.
Activities are varied, plenty of choices every week, so you don't get bored.
The staff are kind and caring. A superb place to go for respite.
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Review from V M (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum entered Fairways a year ago, and I was amazed at how loving and caring the staff were. She enjoyed activities, including trips out and visiting entertainers, and even featured in the local press for her knitting, which delighted her. Recently she has become bedridden due to frailty, but she was
not ignored or her needs forgotten. Last week, the staff arranged for her to get up and have her hair set - an incredibly important thing to her. She has since spent a few hours out of bed each day and is thrilled - a real Christmas miracle.
Reply from Elane Andrews, Home Manager at The Fairways

Thank you for your lovely review. It is important that colleagues' hard work and dedication to their role is recognised. I am so glad that we are helping your mum in such a positive way.

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Review from Geoff F (Regular Volunteer) published on 31 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I attend Fairways twice a month: once for the monthly coffee morning, and once for the Special Lunch Day. In addition, I, as a retired Methodist Minister, take evening services at Fairways approximately once a quarter. Fairways is a very modern care home, with excellent facilities. Those
I have spoken to are very happy there and well cared for. The staff all seem friendly and efficient and obviously care for the residents. There appear to be a good number of activities for the residents, including excursions. The coffee and cakes and food at lunchtime are of a high standard! The services appear to be much appreciated by those who attend ( there is a first-class chaplaincy team). Words which come to mind are light, spaciousness, warmth, modernity, every provision being taken seriously. The home is open to all - the Christian foundation through MHA is evident. Various panels and number codes ensure residents feel secure. Really great location and views too!
Reply from Elane Andrews, Home Manager at The Fairways

Thank you for your recent review, it is always good to read such lovely comments about the home and staff. We take pride in upholding MHA values and from your recent review, this highlights that we as a home support these. You have rated as Excellent overall - this says it all. I will share your comments with all the staff who will welcome such positive feedback and will only enhance the morale within the team.

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Review from Eve B (Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We moved here five and a half years ago. I have been very happy living here, at first with my husband for 18 months and then on my own. I have always been treated well and with dignity by staff and management and I am now 95. I can highly recommend The Fairways.
Reply from Elane Andrews, Home Manager at The Fairways

Thank you for your recent review for The Fairways. It's always good to read that you are treated well with dignity by the staff and management. Thank you for highly recommending us. I will ensure that your feedback will be shared with the team.

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Review from Michael A (Son of Resident) published on 31 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Fairways since April this year after a lengthy stay in hospital. She is really well cared for by friendly staff with whom she has built good relationships. She enjoys a wide range of activities and has made friends with other residents. Whilst she would prefer to be able to be
at home this is the next best thing.
Reply from Elane Andrews, Home Manager at The Fairways

Thank you for your recent feedback about The Fairways. It’s good to read that your Mum is really well cared for. I'm pleased to read that your Mum enjoys the wide range of activities and has made friends with other residents. I will share this with the staff where positive feedback is very welcomed.

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Review from C H (Husband of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During regular visits have been impressed by a caring/helpful attitude to their residents. As a result, in particular, my wife is now protesting that she is experiencing a wonderful and satisfactory life. My thanks to them all.
Reply from Elane Andrews, Home Manager at The Fairways

We were delighted to read your feedback comments regarding The Fairways and were pleased to see that your Wife feels she is experiencing such a wonderful service. We will ensure the staff are given due praise and thank you for being able to recommend the home to others. Your feedback will be valued by the team.

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Review from H F (Daughter of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful food at The Fairways - homemade and locally sourced, I always look forward to eating with the residents in the deep dark Alzheimers/Parkinsons descent. Staff at the Bistro who provide all the food, are attentive, care (even to visitors) and generous. We ate Christmas dinner there and the service
made it such a pleasure. Chef's omelettes are second to none!
Reply from Elane Andrews, Home Manager at The Fairways

Thank you for taking the time to send us such positive feedback. We will ensure the catering team are given the praise you have so readily been able to give.

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Review from E D (Regular Volunteer) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I have volunteered at The Fairways, I have always felt very welcome and appreciated and can clearly see the care and effort to go into making the home the best it can be.
A lot of time and effort is spent improving the home, with staff and management continuously working towards creating
an enjoyable, loving home that cares and supports every individual.
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Review from Keith C (Son of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Care Home for 3 years. I visit most days, interacting with the residents, management and staff on a regular basis. We chose this home for my mother after many disillusioned visits to other establishments. Our feeling that we had found an excellent home on visiting the Fairways
has been borne out repeatedly. Before entering the home my mother (99) was becoming very withdrawn, unhappy and consequently awkward. Through getting to understand my mother, providing the attention, a caring attitude, and a great deal of patience, the truly outstanding team have completely turned her around into a happy, outgoing person who is involved in many activities, loves the home and, consequently, a pleasure to be with. It is a great relief to see the quality of life that she has at this time in her life. I really cannot speak highly enough about the effort the excellent management and staff put into the wellbeing, care and support of all the residents at this home. Thank You
Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your kind and positive feedback. The Manager and staff team will be delighted to see that they have brought so much to reassure to you with the care they provide for you Mother, but also that they have brought such new life to your Mother herself.

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Review from Diana B (Daughter of Resident) published on 30 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am constantly impressed by the caring team at The Fairways. When visiting (always unannounced, I appreciate that we can visit at any time), I have never seen the day staff anything but cheerful, smiling, caring and listening to the residents, despite some challenging issues. The senior carers are
attentive, mindful and seem to genuinely care about and feel affection for everyone.


The Fairways itself is always a clean, pleasant environment and I am happy that my father is able to live here. The staff always call me to let me know if anything happens or changes and I feel well informed. There are regular residents' meetings.


I would recommend The Fairways without hesitation.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for recommending The Fairways. It was so pleasing to see that the staff team are able to give you such confidence regarding the care and support they are able to provide.

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Review from Jo S (Relative of Resident) published on 9 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently came to visit the home with the view for a place for my aunt to live.
We were extremely impressed by the home, staff and facilities.
Resident and staffs good relationships were apparent as we walked around the home, we very much felt at ease and happy that we had found the right home.
Reply from Carol Britton, Home Manager at The Fairways

It is so vitally important to us that when our services are seen for the first time, the staff team are able to demonstrate a true picture of the care, support and facilities we offer at their best. We never underestimate how important it is to make a life changing decision, to place a loved one in the care of others. It was such a pleasure therefore to see how highly you have recommended The Fairways and we thank you for taking the time to give us your feedback.

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Review from Elizabeth (Daughter of Resident) published on 2 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother suffers from dementia, a really distressing illness; so finding the Fairways Care Home has been such a blessing and relief. Mum has lived there for a year now, and over this time I have been consistently impressed by their standard of care for her and other residents. There is such a friendly,
helpful and supportive atmosphere and Mum is always treated with dignity and respect. There is a good variety of activities on offer and Mum is gently encouraged, without any compulsion, to take part - and this is so good for her. Given the sadness of her condition it means such a lot to find somewhere where she is so happy and cared for so well.
Reply from Carol Britton, Home Manager at The Fairways

It was with such delight to see your gracious comments regarding the care and support your Mother receives at our home. We do understand that to place the care of a loved into the hands of our team requires trust and confidence that you have made the right decision in their best interests, no easy task. Therefore to hear that you consider that the facilities and support your Mother receives to be excellent is a commendation we will ensure the staff team are made aware of.

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Review from Lyn C (Daughter of Resident) published on 5 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mother was with you for a few weeks only before she died, but the care she received was exemplary. The staff were friendly, kind and caring. The meals were delicious and her room was lovely - it was good for her to have so many of her personal possessions, including furniture, with her.
There were special activities during the week and staff were always on hand to help with residents' needs - helping hands when needed, cups of tea and coffee when wanted, talking to residents and taking a personal interest in them. Staff couldn't do enough for us when it was obvious that she was dying - nothing was too much trouble. We are, of course, very sad indeed that she is no longer with us, but you made her last days as good, if not better, than if she had been in her own home, where we would have struggled with the round the clock care she needed at the end.


Thank you very much indeed, we are very grateful to you.

Reply from Carol Britton, Home Manager at The Fairways

We can not thank you enough for taking the time to send your heartfelt comments regarding the care to your Mother in her final days especially as this must be a difficult time for the family. We are truly gratified to know that our staff made a difference and that you too felt supported. Please accept our best wishes. We will ensure that the staff at Fairways are made aware of your kind and positive comments.

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Review from Jane C (Daughter of Resident) published on 19 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at the Fairways for two years up until October 2015, when she sadly passed away. The care that she received during her stay was excellent and the staff were very patient and caring. She was encouraged to join in with all of the activities and loved her time at the care home. The
staff's caring attitude was highlighted when her health deteriorated. The staff helped us so much during her last few weeks and were extremely compassionate and did everything they could during a very difficult time.
Reply from Carol Britton, Home Manager at The Fairways

Thank you for taking the time to pass on your positive comments. It is so reassuring to hear that our staff team provided excellent care particularly at such a difficult and sad time for you and your family. We will ensure that your feedback is shared with the staff.

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Review from Anne B (Friend of Resident) published on 1 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to let you and the team know how amazing you truly are. We are having to find a care home for my Dad and there is nothing within a million miles of the care, compassion and genuinely person centred approach that MHA provides anywhere near their home.
It's funny how I had assumed that
Fairways and another home (where my father in law was cared for) were the usual. Now I realise that it is exceptional.
Keep up your wonderful work and let all the staff know that they really make all the difference.
Reply from Carol Britton, Home Manager at The Fairways

Thank you for taking the time to provide such positive feedback for our home in Chippenham. It is always rewarding to know that the staff team have truly made a difference to loved ones care and support. We will ensure that the team are made aware of your generous comments.

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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for The Fairways is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for The Fairways is calculated as follows: ( (93 Excellents x 5) + (19 Goods x 4) + (2 Poors x 2) ) ÷ 114 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.833 Points relating to the number of positive Reviews for The Fairways is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Adam

Adam Baker

Job Title: Home Manager Joined: 2024

Adam Baker is a seasoned care professional with over 15 years of experience. For the past 8 years, he has managed care homes with a focus on continuous improvement and creating a supportive, family-like atmosphere where residents and colleagues feel cherished and enjoy their surroundings. Before care homes, Adam worked for 7 years as a Team Leader with The Brandon Trust, where he supported children, young people, and adults with learning disabilities and autism. Passionate about making a positive impact, Adam is dedicated to fostering respectful and inclusive environments.

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