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The Fairways

Malmesbury Road, Chippenham, Wiltshire SN15 5LJ
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The home is kept very clean the staff are all friendly and kind and my sister has thrivedL C(Sister of Resident/Service User)
The Fairways, Chippenham
The Fairways, Chippenham
The Fairways, Chippenham

The Fairways care home overlooks a golf course and is situated close to the attractive town of Chippenham, providing modern and yet homely accommodation for 60 residential and residential dementia care residents. The extensive choice of accommodation, including single rooms, and one and two-bedded suites, ensures residents can find the perfect place to call home.

For those who enjoy the outdoors, the home's landscaped gardens and nearby golf course provide lovely...  

Care Provided by The Fairways

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,547 - £1,708N/A
Residential Dementia Care£1,778 - £1,990N/A

Residential care will range from: £1,293.45 (1 bed suite - Shared occupancy, low care needs) or £1,361.53 (Single en suite, low care needs)

Contact The Fairways to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in charge

  • Steve Hill (Home Manager (interim))

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (56)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • The home is open 24/7 and there is no restriction on visiting hours.

Parking

  • Free parking

The Fairways Reviews (43)

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9.6

The Fairways has a Review Score of 9.6 (9.597) out of 10, based on 12 reviews in the last 2 years. Over all time The Fairways has 43 reviews.

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Showing 43 reviews matching selected criteria
Review from A P (Daughter of Resident) published on 5 May 2023 Submitted via Postal Card
Overall Experience

The staff and management are really lovely and so welcoming and caring. Have always found it a pleasure to visit the home. My mother is very happy living in the home. The home is always very clean and the food is excellent.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your kind review. It is much appreciated when staff are recognised for the hard work that they do. I am so pleased that Mum has settled in and is happy.

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Review from Jane J (Daughter of Resident) published on 20 January 2023 Submitted via Website
Overall Experience

My father went to The Fairways after he was discharged medically fit from the hospital but was in no state to look after himself. From the minute I contacted the home, the care and service were outstanding. The manager was understanding and really lovely to us and the staff are fabulous. He was really poorly the first two months and he got the best care. The staff called me, kept me up to date and it was clear they genuinely cared. The standard of care is outstanding and my father has decided he wanted to stay at The Fairways and is in better health now than he has been for a long time. I would recommend them to anyone.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you so much for the review and the kind words about The Fairways. The team work hard to provide the best care and it is wonderful for them when this is recognised. I am so glad that Dad is happy here.

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Review from Angela D (Daughter of Resident) published on 3 June 2021 Submitted via Website
Overall Experience

From my experience, my mother has been cared for with professionalism, kindness, humour and compassion. She always appears happy when in the company of staff, and is willing to leave with them at the end of my visit. She is always very clean, comfortably dressed, and care is taken doing her hair and helping her put on jewellery. When she has had a medical issue (e.g. 'weeping' eye, STI,) staff are quick to make a doctor's appointment for her and equally prompt to update me about the treatment given. I have always felt welcome to phone at any time, call in too (although not recently, of course!) and my questions and concerns are always answered with the relevant information, and with courtesy. I chose The Fairways after having visited a friend's mother here (several times) and have been very satisfied. During this whole ghastly Covid episode, the staff have been amazing - patient, kind and professional - with both residents and families.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your kind review. It is always good to receive positive feedback and we are glad that you are happy with all the care that your Mum receives.

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Review from Reg H (Son of Resident) published on 3 June 2021 Submitted via Website
Overall Experience
My mother relocated from the Fairways Appartments to the Care Home after hospitalisation at the end of October 2020. The admission process was handled really quickly and efficiently. The process was made really clear and any questions we had were comprehensively answered. Staff were really quick to help us despite being in the middle of the pandemic and we were reassured by the professionalism of everyone involved.

Since taking up residence, my Mum settled in really quickly and easily integrated with other residents. We have been involved with all decisions, whether medical or just practical arrangements required and have held video meetings with staff when face-to-face meetings were not possible. The staff have facilitated video communications with Mum, as well as calls on the telephone and visiting has been made available, subject to safety guidelines and managed really efficiently. There are plenty of activities for residents and Mum is very happy in her new home.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your review. We are glad that Mum has settled in and is happy. We are pleased that you have been able to keep in touch with Mum throughout the pandemic and she has taken part in the many activities on offer.

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Review from Richard S (Son of Resident) published on 3 June 2021 Submitted via Website
Overall Experience

The care home has excellent, well maintained, modern, clean accommodation. The food is of a high quality with choices available. The staff are excellent, very caring and nothing is too much trouble for them. Health monitoring and medication administration of residents is very good and doctors are called in when required. Relatives are kept informed of all medical issues and actions. The coronavirus has meant that the entertainment/activities programme has been restricted over the last year and coupled with very severe company policy (perhaps over-cautious at times) visiting arrangements have led to a deterioration in my parents' mental health. Hopefully, things will get back to normal soon.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your lovely review. It is always good to have such positive feedback about the staff. During the pandemic, it has been a fine balance between keeping residents safe and well and promoting mental wellbeing. Whilst trips out and entertainment have been restricted, we have still...  

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Review from Y T (Daughter of Resident) published on 28 October 2020 Submitted via Postal Card
Overall Experience
During the Covid pandemic, everything has been done to keep residents safe. I have had regular Skype calls with my other and garden visits. I have been contacted straight away if there have been any problems.

Residents have been given as many activities as possible with the circumstances, and the staff have been magnified.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your review. I am pleased that you have been able to keep in touch with your relative through this difficult time. Thank you for your kind comments regarding the staff team.

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Review from Sandra P (Regular Volunteer) published on 12 October 2020 Submitted via Website
Overall Experience

I have been a volunteer in the fairway for a number of years and found the home excellent. The staff are great and very helpful, nothing is too much trouble. It’s clean and tidy and a lovely atmosphere looking forward to returning when COVID is over.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you so much for your lovely review. We can’t wait to welcome all our volunteers back into the home!

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Review from K P (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card
Overall Experience

My mum came into the Fairways for respite care. While she was there she received exceptional care and compassion by the management and all the care staff. Mum was treated with the greatest respect and nothing was too much trouble. Although Mum was at the Fairways for a short time, it has helped build up her self esteem and confidence, and she has become more independent. I would defiantly recommend the Fairways for respite or long term care. Thanks to everyone.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your wonderful review. We are pleased that your mum enjoyed her stay and that it helped her to feel well enough to return home.

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Review from L B (Resident / Service User) published on 12 February 2020 Submitted via Postal Card
Overall Experience
The home os excellent, accommodation is lovely, clean and comfy to live in.
The food is excellent, plenty of choice, hot and well presented.
Activities are varied, plenty of choices every week, so you don't get bored.

The staff are kind and caring. A superb place to go for respite.

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Review from V M (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card
Overall Experience

My mum entered Fairways a year ago, and I was amazed at how loving and caring the staff were. She enjoyed activities, including trips out and visiting entertainers, and even featured in the local press for her knitting, which delighted her. Recently she has become bedridden due to frailty, but she was not ignored or her needs forgotten. Last week, the staff arranged for her to get up and have her hair set - an incredibly important thing to her. She has since spent a few hours out of bed each day and is thrilled - a real Christmas miracle.

Reply from Elane Andrews, Home Manager at The Fairways

Thank you for your lovely review. It is important that colleagues' hard work and dedication to their role is recognised. I am so glad that we are helping your mum in such a positive way.

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Review from Geoff F (Regular Volunteer) published on 31 May 2019 Submitted via Website
Overall Experience

My wife and I attend Fairways twice a month: once for the monthly coffee morning, and once for the Special Lunch Day. In addition, I, as a retired Methodist Minister, take evening services at Fairways approximately once a quarter. Fairways is a very modern care home, with excellent facilities. Those I have spoken to are very happy there and well cared for. The staff all seem friendly and efficient and obviously care for the residents. There appear to be a good number of activities for the residents, including excursions. The coffee and cakes and food at lunchtime are of a high standard! The services appear to be much appreciated by those who attend ( there is a first-class chaplaincy team). Words which come to mind are light, spaciousness, warmth, modernity, every provision being taken seriously. The home is open to all - the Christian foundation through MHA is evident. Various panels and number codes ensure residents feel secure. Really great location and views too!

Reply from Elane Andrews, Home Manager at The Fairways

Thank you for your recent review, it is always good to read such lovely comments about the home and staff. We take pride in upholding MHA values and from your recent review, this highlights that we as a home support these. You have rated as Excellent overall - this says it all. I will share your...  

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Review from Eve B (Resident / Service User) published on 23 May 2019 Submitted via Postal Card
Overall Experience

We moved here five and a half years ago. I have been very happy living here, at first with my husband for 18 months and then on my own. I have always been treated well and with dignity by staff and management and I am now 95. I can highly recommend The Fairways.

Reply from Elane Andrews, Home Manager at The Fairways

Thank you for your recent review for The Fairways. It's always good to read that you are treated well with dignity by the staff and management. Thank you for highly recommending us. I will ensure that your feedback will be shared with the team.

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Review from Michael A (Son of Resident) published on 31 August 2018 Submitted via Website
Overall Experience

My mum has been at The Fairways since April this year after a lengthy stay in hospital. She is really well cared for by friendly staff with whom she has built good relationships. She enjoys a wide range of activities and has made friends with other residents. Whilst she would prefer to be able to be at home this is the next best thing.

Reply from Elane Andrews, Home Manager at The Fairways

Thank you for your recent feedback about The Fairways. It’s good to read that your Mum is really well cared for. I'm pleased to read that your Mum enjoys the wide range of activities and has made friends with other residents. I will share this with the staff where positive feedback is very welcomed.

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Review from C H (Husband of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

During regular visits have been impressed by a caring/helpful attitude to their residents. As a result, in particular, my wife is now protesting that she is experiencing a wonderful and satisfactory life. My thanks to them all.

Reply from Elane Andrews, Home Manager at The Fairways

We were delighted to read your feedback comments regarding The Fairways and were pleased to see that your Wife feels she is experiencing such a wonderful service. We will ensure the staff are given due praise and thank you for being able to recommend the home to others. Your feedback will be valued by the team.

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Review from H F (Daughter of Resident) published on 20 November 2017 Submitted via Postal Card
Overall Experience

Wonderful food at The Fairways - homemade and locally sourced, I always look forward to eating with the residents in the deep dark Alzheimers/Parkinsons descent. Staff at the Bistro who provide all the food, are attentive, care (even to visitors) and generous. We ate Christmas dinner there and the service made it such a pleasure. Chef's omelettes are second to none!

Reply from Elane Andrews, Home Manager at The Fairways

Thank you for taking the time to send us such positive feedback. We will ensure the catering team are given the praise you have so readily been able to give.

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Review from E D (Regular Volunteer) published on 1 September 2017 Submitted via Postal Card
Overall Experience
Each time I have volunteered at The Fairways, I have always felt very welcome and appreciated and can clearly see the care and effort to go into making the home the best it can be.

A lot of time and effort is spent improving the home, with staff and management continuously working towards creating an enjoyable, loving home that cares and supports every individual.

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Review from Keith C (Son of Resident) published on 6 February 2017 Submitted via Website
Overall Experience

My mother has been at the Care Home for 3 years. I visit most days, interacting with the residents, management and staff on a regular basis. We chose this home for my mother after many disillusioned visits to other establishments. Our feeling that we had found an excellent home on visiting the Fairways has been borne out repeatedly. Before entering the home my mother (99) was becoming very withdrawn, unhappy and consequently awkward. Through getting to understand my mother, providing the attention, a caring attitude, and a great deal of patience, the truly outstanding team have completely turned her around into a happy, outgoing person who is involved in many activities, loves the home and, consequently, a pleasure to be with. It is a great relief to see the quality of life that she has at this time in her life. I really cannot speak highly enough about the effort the excellent management and staff put into the wellbeing, care and support of all the residents at this home. Thank You

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for your kind and positive feedback. The Manager and staff team will be delighted to see that they have brought so much to reassure to you with the care they provide for you Mother, but also that they have brought such new life to your Mother herself.

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Review from Diana B (Daughter of Resident) published on 30 January 2017 Submitted via Website
Overall Experience

I am constantly impressed by the caring team at The Fairways. When visiting (always unannounced, I appreciate that we can visit at any time), I have never seen the day staff anything but cheerful, smiling, caring and listening to the residents, despite some challenging issues. The senior carers are attentive, mindful and seem to genuinely care about and feel affection for everyone.

The Fairways itself is always a clean, pleasant environment and I am happy that my father is able to live here. The staff always call me to let me know if anything happens or changes and I feel well informed. There are regular residents' meetings.

I would recommend The Fairways without hesitation.

Reply from Elaine Andrews, Home Manager at The Fairways

Thank you for recommending The Fairways. It was so pleasing to see that the staff team are able to give you such confidence regarding the care and support they are able to provide.

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Review from Jo S (Relative of Resident) published on 9 August 2016 Submitted via Website
Overall Experience
We recently came to visit the home with the view for a place for my aunt to live.
We were extremely impressed by the home, staff and facilities.

Resident and staffs good relationships were apparent as we walked around the home, we very much felt at ease and happy that we had found the right home.

Reply from Carol Britton, Home Manager at The Fairways

It is so vitally important to us that when our services are seen for the first time, the staff team are able to demonstrate a true picture of the care, support and facilities we offer at their best. We never underestimate how important it is to make a life changing decision, to place a loved one in...  

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Review from Elizabeth (Daughter of Resident) published on 2 August 2016 Submitted via Website
Overall Experience

My mother suffers from dementia, a really distressing illness; so finding the Fairways Care Home has been such a blessing and relief. Mum has lived there for a year now, and over this time I have been consistently impressed by their standard of care for her and other residents. There is such a friendly, helpful and supportive atmosphere and Mum is always treated with dignity and respect. There is a good variety of activities on offer and Mum is gently encouraged, without any compulsion, to take part - and this is so good for her. Given the sadness of her condition it means such a lot to find somewhere where she is so happy and cared for so well.

Reply from Carol Britton, Home Manager at The Fairways

It was with such delight to see your gracious comments regarding the care and support your Mother receives at our home. We do understand that to place the care of a loved into the hands of our team requires trust and confidence that you have made the right decision in their best interests, no easy...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 18 Jun 2025

    Choose between 3 weeks for the price of 2 on short stays (also known as respite breaks) or save 20% off the first three months of a self-funded, permanent care...

  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

Upcoming Events

There are no upcoming events for The Fairways.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for The Fairways.

Meet the Team (1)

Steve Hill
Steve HillJob Title:Home Manager (interim)Joined: 2011

Steve has worked in the care sector for over 25years, starting as a Care Assistant and progressing to Senior Care Assistant, Care Coordinator, Deputy Manager and now Manager.

Over the years, he has completed a Level 3 Diploma in Health & Social Care, an Advanced level apprenticeship in Management (In the business skills sector), an EDI Level 3 NVQ certificate in Management and has started a Level 5 Diploma in Health & Social Care. In 2023, he was awarded MHA’s Leader of the Year Award, leading a team that won MHA's Team of the Year in 2024.

Steve loves working for MHA and supporting the individuals to live later life well together and treat each other as family.

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