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- Royal Star & Garter - Surbiton care home

The care is exceptional and nothing is too much trouble.Frances S(Sister of Resident/Service User)

This is the only care home that I love.G W(Respite Resident/Service User)

He is extremely content, feels well cared for, comfortable and safe.P H(Son-in-law of Resident/Service User)

The care is exceptional and nothing is too much trouble.Frances S(Sister of Resident/Service User)

This is the only care home that I love.G W(Respite Resident/Service User)

He is extremely content, feels well cared for, comfortable and safe.P H(Son-in-law of Resident/Service User)

Royal Star & Garter - Surbiton provides 24-hour nursing care within a homely environment.
With its stunning foyer and relaxed, spacious lounges, the Surbiton Home offers a warm, friendly welcome. Highly trained staff provide specialist nursing and dementia care in comfortable surroundings, where the focus is always on the individual.
There is a shared computer area with internet access and internet access in each bedroom, a library, cafe/bar area, hairdressing salon and...
Care Provided by Royal Star & Garter - Surbiton
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Royal Star & Garter - Surbiton for full pricing details and T&Cs.
Contact Royal Star & Garter - Surbiton to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Royal Star & Garter
- Voluntary / Not for Profit Owned
Person in charge
- Helena Maher(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
- Ex-Service and their partners
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (57)
- Couples/Companion Rooms with ensuite Wet Room (3)
Parking
- No parking available at the Home, however on street parking is available in the roads around the Home.
Royal Star & Garter - Surbiton Reviews (58)
Royal Star & Garter - Surbiton has a Review Score of 9.7 (9.710) out of 10, based on 13 reviews in the last 2 years.
Over all time Royal Star & Garter - Surbiton has 58 reviews.
My Mum moved in to the Royal Star & Garter home after living for 50 years in the same house, the past 35 alone as a widow. We were worried about whether she would settle into a new environment. We needn't have been concerned - the staff have been brilliant and she settled in straight away. The quality of care has more than lived up to the home's wonderful reputation, as has the kindness of everyone she comes into contact with. What has really surprised us is how much Mum's quality of life has improved since moving in to the home, compared with living at home, even with carers and family visiting regularly. Whenever we see her she tells us how much "fun" she has been having. As a family it is a huge relief to know that Mum is safe, properly cared for and enjoying her life. Thank you!
Thank you for your lovely feedback Chris. It is a pleasure to have your mum living with us. Kind regards Helena
Absolutely delighted with how well my mum is settling into her wonderful new 'home'. Since the first moment we visited to the short and efficient transition to moving in, I have been delighted with how professional and friendly the entire staff and management have been. The peace of mind knowing that my mum is safe, extremely well looked after, but above all happy with her new environment means so much to us as a family. I can honestly say that every single person greets you with a welcoming smile. My mum is treated with respect, patience and kindness too. Thank you on behalf of us all. and we cannot wait to join the family social events and make more wonderful memories with our mum.
Thank you for your lovely feedback. It is a pleasure to have your mum living with us and great to see her joining in with events.
My husband went in for Respite care, Whilst I had a holiday followed by surgery. He enjoyed his stay. His room was comfortable The staff very attentive and helpful to his needs! Food was good. Garden was nice to take a turn in.
It was a pleasure to have your husband stay with us and we look forward to welcoming him back soon.
This nursing home is excellent and no praise could be higher for every member of staff, they are wonderful. The only disappointment was the cost of the shared room my wife had. We were quoted £2090 per week for each room, but as there was only one available we accepted this. We received a 10% discount and paid £7105.98 for this. We consider this very expensive for one room. I asked if there was any room for negotation but was told this was a head office decision. Does this remain the home's position?
Thank you very much for your review. I'm so pleased that your two-week stay with us was excellent and that you valued the exceptional care you received from my team. I would just like to respond to your feedback on the cost of your care. As I didn't have two rooms available at the time, you did...
I'm impressed with the quality of care and the whole environment. Particularly, I would highlight the social activities, medical care and quality of food. The staff are uniformly pleasant and upbeat, and take a personal interest in the residents. We really enjoy going for walks in the well-tended gardens, and we have used the little room in the garden for private parties. My mother-in-law rates the food highly, especially the home-made soups. The staff are courteous, well trained and encouraging. We feel lucky to have found this residential home with its superior ethos.
We finally persuaded my mother to give the RSG a try for a couple of weeks to see how she liked it, she's now been a resident for several months and things couldn't be better. The care at the RSG far surpasses her previous care arrangements. It was a big move for her to give up her independence and move into a care home and it did take her some time to adjust but now she is so happy that she made the move.
The most valuable asset at the RSG are their wonderful staff, their skills, service and interactions with residents is exemplary. The care at the RSG far exceeded our expectations.
Thank you for your kind words. It is a pleasure to have your mother living with us.
Many staff organised into specialist teams. It takes some learning but daily life seems to be well covered for all.
A charming, homely ambience, noisy and informal with all Residents addressed by name all the time - a significant detail.
I enjoyed my 3-week stay; have come home for a rest ! Before contemplating future possibilities.
Thank you for your kind words. It was a pleasure to have you staying with us and we look forward to seeing you again soon.
My mother came to the Royal Star and Garter, Surbiton in late January. She was welcomed by all the staff by name and helped to settle in. Her room is very nice, clean and well equipped. The home is lovely and all the staff we meet very helpful and attentive. The home has a wealth of activities and entertainment and the food looks varied and delicious. My mother has suffered a great shock because of a terminal diagnosis and as a result has been rather withdrawn, but all the carers and nurses have been wonderful in trying to bring her out of her shell. Overall the whole family feel very comfortable that she is safe and being well looked after in such a lovely home.
Thank you. Its a pleasure to support you all.
Dad received 6 days end of life care in October. He and our family received outstanding care during what was a extremely emotional and difficult time. He was treated with such dignity and love - we really couldn't have asked for more. Also for our family who stayed with him for 24 hours a day - nothing was too much trouble to make us feel comfortable too. Thank you so much - you have a tremendous team of dedicated and professional staff.
My mother is also now at the Royal Star & Garter as she has dementia. We feel this is the only home we would have wanted her to stay in.
Thank you for your kind words. It was a pleasure to have Dad living with us.
Pleasant, relaxed atmosphere. The staff and volunteers are friendly and attentive.
Thank you for your review we are always appreciative to hear feedback and comments regarding our home.
The home is beautiful. The staff excellent. The facilities and activities provided were well thought out and pleasing.
My husband appeared to enjoy the days spent there. I could relax knowing that he was receiving excellent care.
We are so pleased your husband enjoys his time with us, it is a pleasure to care for him. Thank you for your review of our home and care team, we are delighted that you felt we excelled, we always strive to provide the very best care. The cost of care is challenging but we ensure our fees are...
Our mum used your respite service and was met with warmth and compassion. Her room was clean, inviting and had a beautiful view of the garden. She thoroughly enjoyed all of the activities and events organised and said "I was kept very busy." She loved her meal times and particularly enjoyed sitting with other residents who shared similar interests. The staff were thorough, communication was excellent throughout her stay. She was treated with dignity, compassion and care and we could tell when we picked her up that she had really bonded with the staff. We would definitely use the service again. A big thank you!
We are so pleased to hear that Mum enjoyed her respite stay with us, and we would love to welcome her back in the future. It's wonderful to know that Mum felt included and truly cared for. Our staff really do work very hard to ensure that every resident, long-term or short-term, feels part of our home. Thank you for your kind words.
Very happy with our first experience of placing Mum in the care of The Royal Star and Garter for a short stay. The home is run in a calm, professional manner. The staff are friendly and welcoming. Mum was super calm and praised all the care home staff saying she would definitely recommend the place to her friends. Mum was given the opportunity to be independent and invited but not forced to join in with all the many and varied daily activities. She had a lovely room and could walk out into the pretty and well-kept garden. The home has a serene, calm feeling about it with the nursing staff going about their care in a quiet professional manner. The nurses wear their own clothes and have name badges which we thought was a lovely idea. Mum was invited out on day trips and visitors were welcomed into the home. Mum loved her room and loved how quiet and calm it was there. She enjoyed the delicious meals which were served with thought and care.
Thank you for this wonderful review of our care home, it was a pleasure to have mum here with us on respite and it is so lovely to hear how her experience was a positive one and the kind words for the team here. We are pleased that Mum felt included and enjoyed her stay. We look forward to seeing her in the future.
No praise can be high enough for this wonderful care home. Mum has dementia, for families who have a member of their family with this condition you will know the worry, the feeling of helplessness and guilt, the feeling that you don't think you are doing enough, the search for ideas and solutions on a daily basis for new problems and developments that arise. That all changed the day Mum moved into the Star and Garter. She is living her best life. Constantly discovering new talents for art, flower arranging, and singing to name but a few. There are regular entertainers who visit with great performances every week. The staff have a genuine love of their work, a real feel of caring. I leave Mum there knowing she will still receive the kisses and cuddles I'm not there to give. Goodbye sleepless nights and constant worries. I can quite honestly say Mum is living her best life. Thank you so much everyone at the Star for giving all our family peace of mind.
Thank you for your kind words. It is an honour to have Mum living with us.
My mum suffered a major stroke in 2013 that left her paralysed down one side of her body and with aphasia resulting in major communication difficulties. When the family was no longer able to care for her in her own home we were delighted to learn that she was eligible for the Star and Garter Home due to my stepfather's national service. Though she had always dreaded the idea of going into a home my mum quickly settled in and actually gained a new lease of life when she found she was able to participate in some of her favourite activities such as painting and gardening there and go out on trips to places like Buckingham Palace, the Albert Hall and the seaside at Brighton. She eventually spent eight happy years at the home before passing away peacefully there with her family present earlier this year. During my mum's time at the home we got to know many of the staff members and they truly are the most wonderful, dedicated and caring team you could possibly entrust your loved ones' care to.
Such kind words and very appreciated. An absolute pleasure for us to care for Mum and to have had her with us here as part of the Royal Star and Garter Surbiton family. We thank you for your generous feedback and feel very lucky to have been able to have spent time in her company.
I found that the staff cared for my dad very well. Having been in the RAF, Dad has always taken pride in his appearance. Whilst staying at the Star and Garter in Surbiton Dad was always clean, neatly dressed and clearly shaved which put us at such ease that he was being cared for well. Further, I was so touched to know that one of the welfare staff had learned about his cat, I know how difficult it is to communicate with Dad so this means that the lady took time and care to understand Dad and learn about him. Dad came back from his respite break happy, he said himself that he enjoyed the food a lot. We felt heard and respected by the staff and it was a great experience for us after some terrible past experiences with respite care.
It was our pleasure to care for your father during his respite stay and wonderful to know you felt you felt heard and respected. We do like to get to know all of our residents no matter how long they are here with us for. We hope that we see Dad again if ever a further respite stay is needed.
My father was treated with dignity and kindness and I was looked after extremely well. I will be forever grateful for what they did for my dad.
This wonderful review is a testament to how we wish to make everyone in our care feel. Not only the residents themselves but their families too. We thank you for your wonderful comments. All our staff here strive to offer the very best of care and we are so pleased that came across and that you were able to feel it.
My mother was in the Royal Star and Garter for about 6 months during which time she was very happy with all the staff. The service they offered was timely and efficient, courteous and friendly. The food was varied and tasty and the daily programme of entertainment was very enjoyable. I don't think she could have been in a better senior's home.
Thank you for your kind words, all the staff enjoyed Mum's company. We are pleased that you found the service, staff and programmes varied and enjoyable. Thank you once again for your warm words.
It really feels like a home as all the staff are so friendly and caring, as though they were caring for their own loved ones.
The attention and care shown to my mother is so reassuring to us as a family.
Superb facilities from the garden area, lounge cafe, activity areas, physio room and dining room for the residents and family.
The menu and quality of meals are exceptional.
All the staff seem to have a passion for their work.
Have met some wonderful residents too on my visits to see Mum, some real characters with amazing stories.
Thank you for your kind words. It is important to us all that families and residents alike feel reassured that they are receiving the care they need.
My father has been a resident of the Surbiton Star and Garter Home for 16 months now and has settled in well due to the care, company, lots of activities are laid on and the food looks amazing. All the staff are very caring, know who you are when you enter the building and are very welcoming. The interaction between my father and the staff is lovely to see.
We are very happy to hear that your father has settled well. Thank you for your positive review with regard to our activities, food and our staff. It is always wonderful to know that relatives feel welcome.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 15 Sep 2025
Royal Star & Garter is holding two open days at its Surbiton Home. They will take place on 7 and 9 October, and showcase the exceptional nursing and dementia care...
- 11 Feb 2025
The partners of residents at Royal Star & Garter’s three Homes have spoken about the importance of being able to spend time with their loved ones, whenever they want to,...
- 06 Feb 2025
Her Royal Highness The Princess Royal has been announced as the new Patron of veterans’ charity Royal Star & Garter. The Princess Royal is the charity’s third Patron since it...
There are no upcoming events for Royal Star & Garter - Surbiton.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Royal Star & Garter
- 31 Jan 2024Recipient: Royal Star & Garter - Surbiton
- 28 Feb 2023Recipient: Royal Star & Garter
Accreditations
There are no accreditations posted yet for Royal Star & Garter - Surbiton.
Meet the Team (1)

The best thing about my job is the residents!
I keep the balance between running a home, and working with such dedicated staff but also being able to manage my workload so I can spend quality time with the residents.
Frequently Asked Questions about Royal Star & Garter - Surbiton
What types of Care is Royal Star & Garter - Surbiton registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Royal Star & Garter - Surbiton have?
There are 57 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Royal Star & Garter - Surbiton?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Royal Star & Garter - Surbiton to the centre of Surbiton?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Star & Garter - Surbiton to verify any information. View our terms and conditions. Royal Star & Garter - Surbiton has an Enhanced Service -more info.