The Royal Star & Garter Homes - Surbiton

Upper Brighton Road, Surbiton KT6 6JY

The Royal Star & Garter Homes - Surbiton, Surbiton, London
The Royal Star & Garter Homes - Surbiton, Surbiton, London
The Royal Star & Garter Homes - Surbiton, Surbiton, London

Group: The Royal Star & Garter Homes

Person in charge: Barbara Carter (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ex-Service and their partners. Ages 18+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

No visitor parking available, parking is restricted to local roads. Two disabled bays available.

Latest Care Quality Commission* Report on The Royal Star & Garter Homes - Surbiton: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 The Royal Star & Garter Homes - Surbiton has a Review Score of 8.7 (8.738)

The Review Score of 8.7 (maximum of 10) for The Royal Star & Garter Homes - Surbiton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Royal Star & Garter Homes - Surbiton in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for The Royal Star & Garter Homes - Surbiton is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.738 Points relating to the number of positive Reviews for The Royal Star & Garter Homes - Surbiton is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12.6 Target = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Royal Star & Garter Homes - Surbiton?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Royal Star & Garter Homes - Surbiton

  • Daughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My father moved into The Royal Star & Garter Home in Surbiton six weeks ago and from day one, he has been treated with the utmost respect and care. All of the staff are friendly, polite and give off their best.
The home itself is bright, spacious and welcoming and the facilities are modern and "state of the art". There are always activities on offer and fantastic outings, concerts and entertainment for the residents to enjoy. I know that my father is very well cared for there.

How likely would you be to recommend The Royal Star & Garter Homes - Surbiton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is beautifully and kindly cared for at the Royal Star and Garter home, where she has lived since September 2016. The staff are of the highest quality, the activities stimulating and very interesting outings.
Dementia care is particularly well planned - the 'Butterfly approach' helps someone living with dementia and their family feel very supported.
I am very happy with Mum's care and so is she - 'I'm happy here'.

How likely would you be to recommend The Royal Star & Garter Homes - Surbiton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have both experienced great kindness and understanding nothing appears to be too much trouble. My husband's dementia has not been easy to manage for anyone but the staff from manager to cleaners have striven to do their best for him.
The home is homely and welcoming. The staff are warm and friendly, the care is professional and kind, the food is excellent. It truly is home in all senses of the word a place to feel loved and secure.

How likely would you be to recommend The Royal Star & Garter Homes - Surbiton? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

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Care Home Idol 2016

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