Royal Star & Garter - Surbiton

My mother has been a resident at The Royal Star & Garter Surbiton for 8 months. On leaving her home of 53 years, having moved during the pandemic, she was required to isolate in her room for 14 days. Even in such difficult circumstances she was made to feel welcome, cared for and put at ease. Over the following months, it became clear that caring is the paramount concern at this wonderful home. My mother thinks of the place as her home, and that is how she is treated. Her nursing needs, which can be complex, are treated with infinite patience and care. No question from us is too much trouble. The staff make us feel as though we are all part of an extended family together. I live some distance from Surbiton, have been unable to visit often and yet still feel as though I know the staff individually as does my mother. I cannot express sufficiently my gratitude to all the staff for their unfailing kindness to my mother and us as a family since she has been a resident.

Having been impressed with the Royal Star and Garter Home Surbiton since my initial visit, now that my mother has spent three years there being cared for as a resident, I cannot offer anything other than the highest praise for all those who work there.

Thank you everyone at the Star and Garter for the incredible level of care you have delivered and continue to deliver even when times have been difficult.

I can’t praise the Star and Garter highly enough. They’ve looked after both my parents, first my father and now my mother, and they could not have done more to help them feel valued and to make their lives interesting and enjoyable. They encouraged my father (who had Parkinson’s) to join in skittles games, realised the answers he was trying to give in the quizzes and handled his death with great sensitivity. Latterly in the lockdown one of the staff has given her own time to help my mother have Zoom contact with us, her children. She keeps telling us how kind the staff are to her and how lucky she feels to be where she is, and we see evidence of the good relationships between staff and residents every time we visit. The atmosphere is unfailingly professional, warm, relaxed and reassuring - the staff are easy to speak to and they respond immediately to any concern or worry raised. We the children are unanimous in feeling deeply grateful she is somewhere so well and caringly run.

I can't imagine a better facility than the Royal Star and Garter.

My father is a resident at Surbiton and has been for a while now. I find their care of him to be excellent. He has many needs and is very reliant on the staff for most everyday things. He always looks happy and as healthy as can be expected. They run many social programmes during the day (Covid has obviously made this difficult). But he gets involved with singing, crosswords, tai chi, they play balls games, have poetry readings, singalongs. The list is endless. Visitors from local farms and schools. Regular tea/birthday parties they have a gym he attends most mornings for chair cycling always egged on by the lovely staff. They watch afternoon movies on a huge screen. They have lovely gardens. Regular outings. Staff are always very welcoming of visitors whenever. I could not wish for him to be in a better place. Thank you.

My mum, sister and I are so grateful for this special place.

Basically, his happiness and comfort with a high-quality care team provide his family with a great deal of comfort knowing he is safe, clean, well looked after and in good hands.

This is a care home like no other - outstanding in its provision and care, a truly vibrant and exciting place to be. My mother, whose dementia impacts greatly on all aspects of her life, has benefited enormously from the high level of personal attention afforded by gentle, kindly and devoted staff, who are focused on the promotion of a happy and dignified environment for all. They have managed to create a true home, where everyone, residents and relatives alike, feels a part of a large and caring family. This is due in no small part to the inspired leadership of a brilliant management team, for whom nothing is ever too much trouble, and who are a constant source of reassurance and assistance. The weekly and monthly activities programmes are impressive, the food excellent and in plentiful supply, and everyone exudes happiness and good cheer. Overall my mother enjoys impeccable care and very contented life, for which we, her family, are immensely grateful.

My father has been a resident at the Surbiton Royal Star & Garter for two years. Perhaps the best testament to the exceptional level of care that he has received is that he is extremely happy and regards the Royal Star & Garter as his home. At his age (98 on arrival) he has, amazingly, had a new lease of life. This is a huge tribute to the whole team at Royal Star and Garter. I cannot recommend them highly enough. His family are all hugely grateful.

Royal Star & Garter - Surbiton is extremely well run. Very proactive with excellent care. The majority of the time the staff always give time to address any issue and follow up to ensure that it has been resolved. The staff has worked tirelessly throughout the pandemic and have put on events when possible to entertain the residents including external trips.

I shall always be grateful that the Royal Star & Garter, Surbiton was there when it became clear that my mother required residential care three and a half years ago. It has provided excellent care throughout, and led by a strong management team, has risen to the huge challenges posed by the coronavirus pandemic. The staff are caring, and we feel we have come to know many of them. The energetic activities and volunteers manager, together with her team, produces a full and varied programme, and efforts were made to continue this as much as possible during the pandemic. Residents are able to air their views at regular meetings with the manager. The fabric of the building, and the gardens are of a high standard and well-maintained. Services such as hairdressing, audiology and podiatry are made available and have been reinstated as Covid restrictions have allowed. My mother has particularly valued the Armed Forces links which the Royal Star & Garter enables.

Our father had a serious fall and he went from being completely independent to needing serious care after a 10-week stint in Hospital. All his family are either overseas or in London so we moved him from Wales to the Royal Star and Garter in Surbiton in August 2020 so his family could see him regularly. The staff at the Royal Star and Garter have been simply amazing they have not only been fabulous carers, but they have also been family to their residents as well, during all the lockdowns. They have cared and understood the trauma of our fathers' major life-changing fall from day 1, they have kept us constantly informed, they have allowed access when Daddy has been unwell, I simply cannot fault the care, devotion and understanding not only for our father but his family as well. They are so dedicated. When you enter the home it is warm and friendly, nothing is too much for them, the care they give goes above the call of duty and I would highly recommend the Royal Star Garter to anybody.

My mother has some of her own furniture in her en-suite room and can have her meals either in the main dinning room or in her own room. It is a pleasure to visit and know my mother is happy and safe there.

The Royal Star & Garter Care Home has provided exceptional care for my parents. My father who suffered from Parkinson's spent the last 9 months of his life being looked after most beautifully. His carers gave him back his personal dignity and brought joy back into his life. My mother suffers from dementia; the care she has met with has also been extraordinarily professional, imaginative and empathetic. She has trouble with her memory but she often comments how safe she feels and that she knows is surrounded by kindness. During the lockdown, the staff were all superheroes, finding many ways to keep the residents' spirits up while looking after them in the most difficult of circumstances. They introduced Zoom sessions, built covid-secure visiting rooms and did all sorts of activities to help the residents cope. It's a wonderful place, staffed by simply amazing people. I owe them all a big debt of gratitude.

This is the only care home that I love. It is perfect and I've got some older photos stored on my mobile of the time we were taken out to the cricket ground. This is the best value for money.

My mother has been living with dementia at Royal Star and garter for the past 3 years she is treated with the utmost dignity and respect and I feel so lucky that she is a resident there. Aspects of her care have been identified by staff to enhance her life. Mum is very happy and content and whilst she is so am I. I cannot fault them.

My father has made his home at The Star and Garter for just over a month and in such a short time the Star and Garter really has become his home. Such care has been taken of him by the very professional and caring staff that he is much more mobile, taking part in all on offer and says he feels very lucky to make his home at The Star and Garter.

The home itself is bright, spacious and welcoming and the facilities are modern and "state of the art". There are always activities on offer and fantastic outings, concerts and entertainment for the residents to enjoy. I know that my father is very well cared for there.

The home is homely and welcoming. The staff are warm and friendly, the care is professional and kind, the food is excellent. It truly is home in all senses of the word a place to feel loved and secure.