Abbotsford House Luxury Suites Care Facility

Craigton Road, Milngavie, Glasgow G62 7JG

Group: Morrison Community Care Ltd

Person in charge: Susan Leung (Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Single Rooms: 45

Rooms with ensuite WC: 45

Latest Care Inspectorate* Report on Abbotsford House Luxury Suites Care Facility: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8 out of 10 for Abbotsford House Luxury Suites Care Facility is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Abbotsford House Luxury Suites Care Facility in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Abbotsford House Luxury Suites Care Facility is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.111 Points relating to the number of positive Reviews for Abbotsford House Luxury Suites Care Facility is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9 Target = 0.111

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Abbotsford House Luxury Suites Care Facility has a Review Score of 8 (8.028) out of 10 and an Average Rating of 4.9 out of 5 from 1 Reviews over all time


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbotsford House Luxury Suites Care Facility?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbotsford House Luxury Suites Care Facility

  • Respite Resident/Service User
    1

I needed respite care after whooping cough (age 83!!) and a stay in hospital as I normally live alone. Friends and family found this group and booked me in. I spent 24 days there. Initially apprehensive, I really felt benefit from the care and attention that I received and am now happily back at home. I was in better mental health than most of the residents and so could interact more with the wonderful staff and could observe their care and professionalism dispassionately and also discuss with residents' relatives their opinions of their relatives' treatment. It is never easy to see people brought down by dementia and other consequences of advancing years ("there but for the grace of God go I") so I really appreciated the amazing patience and kindness that the staff showed to everyone. The building is new, the ambience superb and the food excellent. If I ever need Abbotsford's services again I would be content to use them. The activities provided were appropriate and valuable.

How likely would you be to recommend Abbotsford House Luxury Suites Care Facility? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Paul Sokhi, Director at Abbotsford House Luxury Suites Care Facility responded to this review on 29 May 2018:

Thank you very much for your kind words. I’m glad you enjoyed our stay with us and we look forward to hopefully welcoming you back in due course.

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