Milngavie Manor Care Home

A few days ago my mother, a long term resident at Milngavie Manor, passed away at the home. The staff at Milngavie Manor had always excelled in the care that they offered and at this very difficult time it is difficult to know how they could have been better. The care that Jackie received from the staff and the NHS nurses who attended was everything we could have possibly hoped for and the empathy that was shown to me as a relative clearly illustrated their genuine concern for the dying and the grieving. Some of the staff had known my mother for the whole five years or so she was there and bonds had formed - these are not carers who just come in to get the job done; they live the job. Thank you to all at Milngavie Manor; you gave my mother a genuine quality of life in her last years and a peaceful and dignified end that I will always be grateful for.

We are delighted with the care that Mum is receiving in Milngavie Manor. She is very well cared for by all the staff .All her care needs are met to a high standard. The attitude of the staff is very positive, kind and nurturing .They could not be more welcoming .Nothing appears to be any trouble , even when they are busy. The cleanliness of the home is to a high standard. The variety and choice tempting , healthy and easy to eat and digest. The decor is very beautiful and fresh. Attention has been pain to colour and furnishings to create a stylish contemporary Scottish look , with well chosen beautifully framed prints on the walls and complementary smart homeware .The food is exactly right. The variety and choice tempting , healthy and easy to eat and digest. The social spaces are well thought out. Safetly of movement is considered and accounted for. There are no trip hazards and there is a feeling of spaciousness. The social calander offers interesting activities, a hairdresser too!

My Dad has been a resident at Milngavie Manor for over 5 years now. It is such a lovely carehome. The staff are amazing, very friendly, welcoming & warm. The care home is always clean & warm. They organise great activities for the residents as well as nice outings on the care home bus. The food is delicious too with lots of supplies of tea, coffee & cake in between meals. My Dad feels safe, secure & well cared for. I couldn't recommend Milngavie Manor enough if you are looking for a care home for your loved one.

My mother appears to be well looked after here. Staff are all pleasant and supportive and my mother seems very comfortable with them. Management are very willing to listen to any concerns and to make suggestions about how to change things for the better. I am extremely grateful to know that my mother is in safe hands.

Overall an outstanding care home.

I would thoroughly recommend this home to others who are looking for a care home where they can be assured that their loved ones will be well looked after.

Milngavie Manor has the most excellent facilities and care staff. My wife is getting the best attention and care possible and it’s a great relief to me to know that she is so well looked after. I have no hesitation in giving the home 5 stars in every category.

The care of our Mum is exemplary. There is a detailed knowledge of her needs and wishes and very good monitoring of her complex health conditions. Standards of cleanliness are excellent. In short all the staff show her and us daily how they care for her.

Lovely décor and activities on at Christmas. Beautiful table set for Christmas lunch. Staff always kind and caring. Helpful too in assisting with making my mum ready for appointments off-site. Super clean too.

After my father had a severe stroke, I came to visit the home daily for a few hours over a ten-day period whilst my family recovered from bouts of Covid. As a frequent, persistent visitor during that time, I was able to observe multiple "days in the life" of my father in the home. He has lived there for one and a half years and this is the latest stage in his decline. The carers were superb, thoughtful, sensitive, caring in the complete sense of the word. Food was oof the scale excellent and enjoyed. The new manager was great, listened, acted, took on board feedback and was knowledgeable. Great nurses too, with the right medical treatments and proactivity. Deeply impressed.

I have been impressed by the level of care my husband has received and the professional standards shown by the staff. He has a pleasant spacious room and enjoys the meals served. The staff always have time to talk and discuss any issues

We could not have found more loving and caring staff for our dad who had dementia and whose home was Milngavie Manor for the last two years. So supportive to my mum too. Speaks volumes about the calibre of their staff, that each evening after ending their shifts, they stopped by my dad's room, to spend time with him and his children when he was on palliative care.

Personable, professional and able staff provide my mum with a safe and stimulating environment. I can't fault the level of care that she receives at Milngavie Manor. This has been a very successful move for her.

Very happy to see the new manager making her presence known to residents and visitors alike, adding to that 'cared for experience' it would be good if Hamberley Care Homes would acknowledge the hard-working staff, especially during staff shortages where they are stretched and undervalued.

I can’t recommend Milngavie Manor highly enough.

I am very happy with the care my aunt has been receiving at Milngavie Manor since moving from another care home three months ago. I believe she is being very well cared for with staff keeping me well informed on how she is settling in and with regards to her health and wellbeing. All members of staff I have met, management, reception, cleaners, carers, nurses, and entertainment staff, are all very approachable and appear to be doing a great job in these challenging times. The chefs do a wonderful job keeping the residents fed, the quality and variety of food is great. All areas of the home are well maintained and are kept very clean - residents' rooms are spacious and nicely decorated, as are the common areas (lounges, dining rooms, cafe etc). I would have no hesitation recommending Milngavie Manor for a loved one.

I'm delighted with the care given to my husband over the past 3 months. I appreciate the effort made during a period of lockdown to keep all the residents safe. From the reception, personal care staff, the cleaning and laundry staff and the catering staff, all have been supportive of my husband's needs.

I have no complaints.

Lovely home, really is luxury but homely at the same time. Got everything you need, cafe, cinema and nice gardens. My aunt loves it and would recommend anyone to visit.

I am very happy with the care my husband has received at Milngavie Manor. The staff are attentive and always willing to attend to my husband's needs. There is always a well-cooked, tasty and varied menu available at mealtimes. A variety of events and activities take place every week, residents choir, painting, exercise, book club, musical entertainment to name a few. I always feel welcome when I visit and often join in the activities with my husband.