Ancasta Grove

My room is a reasonable size and opens out into a small private garden on the edge of the main one. It has a table + chairs and is ideal for sitting out in the warm weather. The room is of adequate size and includes an ensuite. The reception to the home is simple but the staff there are very welcoming. Once in the home one is struck by the friendliness of the staff. Many know the residents by name and all speak to the residents when they see them. This friendliness and care carried on in the contact they have in the lounges, dining room, and residents own rooms. They are all very willing to help residents i n any way they can from helping them shower in the morning to going to bed at night.

My Mum moved into Ancasta Grove in April 2026. She has settled in very well, thanks to the kindness, love + support of all the staff, nurses/carers + support staff. She enjoys trips out & interaction with other people, but at times enjoys reading her paper in the garden + walking, and occasionally, very rarely quiet time on her own.

My mother had been a long term resident. Initially the care and home were very good, however during 2026 there have been so many staff changes and shortages that the home did not provide the care and level of service expected, or paid for. We sadly had to move her to a different care home after we found a number of issues - room not cleaned, being left in her room, decline in activities, issues with the infrastructure, limited care provided, medication found on the floor, heating system not functioning, poor service due to key roles being vacant, etc.... We did raise our 'observations' throughout the year but the service did not improve. I sincerely hope they can address the issues but it was too much for us to cope with or accept.

Thank you!

The care my uncle has received has been excellent. Nothing is too much trouble. There are lots of activities and the food is excellent.

Mum initially moved in Ancasta Grove to complete her rehabilitation after a fall & decided to stay. Since then over time as she got older and more frail she needed more of the services available. This week the staff noted that she was not doing so well and after discussion with her & us she decided to go to hospital by ambulance for more "active treatment". That was facilitated. She passed away comfortably in the hospital approximately a day later.

Our family is very pleased with the care which my Dad Terry is receiving. All of the staff are very helpful and caring. A lot of thought goes in to how my Dad is looked after. They really cant do enough. We know he is in safe hands

After 4 months I am very comfortable and happy

Very happy with home. Suits John's needs. Staff caring plus helpful. food plus activities very good! Rooms are good but could do with a chair for visitors rather than having to sit on the bed.

I came in for a chat as Mum was resident of the day. The health care professional went through her care plan in great detail. They explained everything and answered any questions I had. They also explained what the next steps would be for Mum's care.

Mum moved to Ancasta from another home when she needed nursing care and right away we noticed she was better off. All the staff - in all roles - are excellent both with mum & with family. I'm able to visit any time and always feel welcome. Staff seem to work well together & always supportive would not hesitate to recommend Ancasta to freinds & family. Mum has been at Ancasta for over 3 years.

Since Dad decided to move to Ancasta Grove in 2024, he has enjoyed the benefits that this excellent care home has to offer. Being built for purpose from a proven and standard design, the rooms and communal areas have plenty of space and allow for easy access and maneuverability. Additionally, all fittings and furniture are modern, well-maintained and clean. Above all, the staff are well-qualified, friendly and have treated my father with dignity and professionalism. In turn, my father reciprocates this congeniality which is generally noticeable in the home. We are very glad Dad is looked after here.

All the staff that we met were very friendly and upbeat with a special mention to Emma and Toni on reception who were always very welcoming and gave a very positive first impression.

S has been at Ancasta Grove for 5 months. The staff are all very caring and take excellent care of her. They also keep me well informed of any changes in her condition or changes in her medication. He clothes/nightdress are always clean, as is she. We are all very happy with the care she is getting.

My sister-in-law moved into Ancasta Grove in about October 2025. She wanted to go back to her flat, so at the end of a month's stay, she returned to the flat she had lived in for about 9 years, with a full-time carer. This, however, didn't work out, and so she came back to Ancasta Grove. The staff were lovely, all greeted her back and made her feel welcome and 'at home'. Since then, she has been so well looked after - the food is good, there are plenty of activities, the rooms are spacious with a good-sized television, and the day-to-day care is excellent.

From my initial contact with Ancasta Grove, over 4 weeks ago, all the staff continue to be exceptionally welcoming, professional, polite, caring and having a way of putting my mind at ease. I feel confident in my mother's care that she receives and the advice given to me from the staff.

Residents are able to enjoy films in the cinema, a drink in the bar and a tea/coffee in the well stocked kitchen and diner. There are a good selection of events such as day trips, gardening, walks and visiting entertainers and therapy pets.

High standard of care. Excellent choice of activities, some have been specially tailored/created after mum made suggestions.

Everyone extremely friendly from reception staff, carers and domestic staff.

My father could not have passed more peacefully.

Something which at a sad time is overlooked by many. Thank you on behalf of our father and our family