Ancasta Grove

123 Barnes Lane, Sarisbury Green, Southampton SO31 7BH
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9.7 38 Reviews
  • Ancasta Grove, Southampton
Ancasta Grove is a purpose-built care home delivering the best of care in stunning surroundings, where everything is tailored to your loved one’s needs and interests. The dedicated team provides residential, nursing and dementia care on a permanent and respite basis, meaning that they can offer a home for life if needs change over time.

The home has its own café and bar, cinema, and hair and beauty salon that residents can use, and the landscaped gardens are perfect for a stroll, growing fruit and vegetables, or simply for sitting and enjoying the Hampshire sunshine.

The lifestyle team organises group and one-to-one activities, as well as entertainment and outings, to ensure your loved one enjoys the very best quality of life.

Ancasta Grove is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1617
  • Self-Funded Residential Dementia Care: from £1702
  • Self-Funded Nursing Care: from £1857
  • Self-Funded Nursing Dementia Care: from £1942
  • RESPITE Self-Funded Residential Care: from £1649
  • RESPITE Self-Funded Residential Dementia Care: from £1739
  • RESPITE Self-Funded Nursing Care: from £2099
  • RESPITE Self-Funded Nursing Dementia Care: from £2189

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ancasta Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Audrey Chiduku (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Ancasta Grove Reviews (38)

9.7

Ancasta Grove has a Review Score of 9.7 (9.731) out of 10, based on 20 reviews in the last 2 years.
Over all time Ancasta Grove has 38 reviews.

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Date Published
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Reviewer Connection to Ancasta Grove
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Total of 38, showing 21-38
Review from S B (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ancasta Grove's staff and facilities are excellent. In the few months we have experienced the care home, we've been impressed by everything. Staff are friendly and proactive, put on many activities daily, and I understand will individualism activities as required. Medical care has been thorough and
efficient.
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Review from Mike D (Son of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Ancasta Grove Care Home work incredibly hard to make this a special place for the residents. My father has been there since the home opened in June 2021 and we have both been so impressed at how friendly and caring the staff are. The management team lay on regular events for residents
and their families, including well-attended BBQs on the grounds during the summer months. I have visited other care homes and this one is, in my opinion, by far the best.
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Review from J W (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ancasta Grove Care Home is a very special place, run by wonderful people. People who care. Everyone hopes that their relatives will have a home-from-home experience. Being looked after by people who care as if they are their own mother, father, grandma or grandad. This I found to be true. You can always
discuss matters with staff whilst having a meal with your loved ones. I feel truly blessed that there was a vacancy for my dad at this haven.
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Review from J R (Partner of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ancasta Grove is a really special place. The staff are absolutely amazing, very caring towards the residents and show a lot of empathy. I visited many care homes before settling on Ancasta Grove. Nothing I saw could compare to it, it's like a 5-star hotel for people who need to be treated with care,
love and respect. Our family member is settling in very well.
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Review from Charles C (Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent residential home in every way - staff, food, general standards.
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Review from Sandra W (Daughter of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Ancasta Grove for 10 months. She has nursing care and I have been very impressed with how the staff look after her. She is always treated with dignity even though she is totally reliant on the staff for all of her needs. The home is always spotless. The food is of excellent quality
which as her one pleasure is very important to her. I have always found the staff really approachable. Both the nurses and management deal with any queries or issues promptly. I would also like to commend the reception staff for their kindness and willingness to help.
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Review from S B (Daughter of Resident) published on 20 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It feels that residents have a home rather than be in a home. All staff in all areas are very friendly, helpful, and efficient. They listen and sort out any queries or problems you may have. They really go that extra mile. The only problem that could arise is when agency staff have to be used. Some
are better than others. Will also be a bonus when the minibus is up and running. Overall a great place, not only for my dad but also a great help to me.
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Review from B H (Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good in all aspects.
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Review from Lawrence C (Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Permanent staff excellent. Agency staff not all good.
Reply from Samantha Debenham, Personal Assistant at Ancasta Grove

Thank you for your feedback. We are delighted that you are happy with the care and support we provide here at Ancasta Grove. We are sorry to hear you have not had the best experience with the agency staff and we will feed this back to the agency. We’d like to reassure you that we are working hard to grow our permanent team to ensure continuity of care to residents and that we are delivering the very best care at all times.

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Review from I F (Resident) published on 11 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I like it here
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Review from Bryan D (Resident) published on 11 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The complex is lovely and the staff are professional, efficient, and caring and I would recommend living here to anyone.
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Review from Gary M (Son of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent new purpose-built accommodation. The atmosphere is light and airy and friendly. Lovely garden for all to enjoy. Daily activities for residents to partake in if they wish as well as regular interaction with local primary school which is beneficial to the children as well as the residents.
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Review from Lynsey T (Daughter of Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have sadly experienced several care homes over the years and have not had a positive experience of them. However, Ancasta Grove has changed that, the staff are all so welcoming and caring and nothing is too much trouble, the home is extremely clean and the food is amazing. They go beyond meeting
my Mum's basic needs of sleeping, eating, washing, dressing, and taking medication. They also look after her mental health by making sure she takes part in activities, carol singing, flower arranging, and lots of other activities. They even organise someone to paint my Mum's nails, which she loves. The home is surrounded by woodland which means there is always wildlife to watch outside. We take the family dog in to see Mum and he loves watching the squirrels. I really can not praise this home enough and all the lovely members of staff, they are a credit to the company.
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Review from Pauline W (Daughter of Resident) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The rooms and hallways and porch, small dining rooms and lounges are superbly decorated. It has a hotel-like feel, outstanding. The staff, without exception, are kind, caring and efficient, it is traumatic when you can no longer cope with a parent's dementia and behaviours. The staff are reassuring
and knowledgeable. Well done.
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Review from Pippa S (Daughter of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother enjoyed her 2 weeks of respite care at Ancasta Grove. She felt safe, secure and well looked after. The food was excellent, a good hotel standard. The activities were good but she would have liked more variety but these were reduced because of the Covid pandemic. She would have liked more opportunity
to exercise, a longer exercise class, or the opportunity to go for a walk in the nearby park. She very much appreciated that the staff recognised the problem in the dining room on the first day and opened up another one for the remainder of her stay. Thank you, Ancasta Grove.
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Review from J F (Son-in-law of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The introduction to the home was very informative and detailed with every effort made to accommodate our wishes for a smooth transition from Devon. On arrival with both, all staff were very welcoming and caring to ensure this change was smooth. Since then, the level of care being shown has been exemplary.
One in-law is demanding in care needs and this has been dealt with through a very caring and supportive manner, the other says himself 'five-star'!
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Review from J F (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I walked through the doors of this home I knew it would be right for both of my parents. The admission process was very efficient, friendly, and informative. This was all new ground for me and I felt I was dealt with in an excellent manner. Both my parents have settled in to the home very
quickly and I am impressed with the care and attention given by all the staff.
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Review from P M (Daughter of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Accommodation is very good. The staff are friendly and efficient. There appears to be a shortage of staff.
Reply from Samantha Debenham, Personal Assistant at Ancasta Grove

Thank you so much for taking the time to submit your review for Ancasta Grove – I was incredibly happy to read your comments and see your excellent scores for the team and facilities. I would also just like to take a moment to reassure you regarding the number of colleagues at the home. We always make sure that we not only a good number of staff to ensure that the care and lifestyle that is delivered is not only safe 24 hours a day, seven days a week, but at Ancasta Grove actually have ratios of colleagues to residents currently far above and beyond some other care homes at around two or three residents per team member (against a ‘standard’ ratio of seven or eight residents to each team member). Thank you again for your feedback and please do let us know if you have any further comments, suggestions or questions and we’ll always be happy to help.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Ancasta Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.731 for Ancasta Grove is calculated as follows: ( (190 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.731
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ancasta Grove is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Audrey

Audrey Chiduku

Job Title: Home Manager Joined: 2024

As Home Manager, my role is to deliver consistently high levels of care.


I also think it is important to make sure colleagues feel heard and valued.


I have varied experience and qualifications including a degree in maths and statistics, expertise in financial modelling streams and I’m a registered nurse. As a home manager, I get to put all my skills and knowledge to good use every day.


In my role, you need to be passionate about caring. You also have to be friendly and genuinely enjoy being with people and working as part of a team. Care UK’s values: Caring, Passionate and Teamwork underpin everything we do. Care UK is also an organisation that encourages career growth, and for me, working for the most awarded care home provider is a real career highlight. As author Tia Walker says: “To care for those who once cared for us is one of the highest honours.”


One of my favourite parts of the day is the time I spend with residents, their families and colleagues – and anyone else who pops in for a chat. Everyone has a story, and I love listening and finding out more about people.


In my free time, I adore exploring the seaside and travelling. I also enjoy taking walks and being with my family.

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