Astley Hall Care Home

Our dad stayed here for his end of life care on the nursing floor. Thank you. You looked after him so well and us. He was only with you for 9 days, but you treated him with so much care, compassion and dignity, we are so grateful.

I just want to thank to every single one of the staff including cleaners, chefs, maintenance as they are all one big family and work together as a team. Mum sadly passed away due to Dementia but Astley's wonderful staff looked after my lovely mum over the 4 years she was there with dignity and respect. She had so many sing songs and was always smiling which speaks volumes. They cared for my mum right up until the end and kept me going too. The manager has an open door policy so rarely if I did ask about anything it was dealt with straight away. Everyone works together as a team and Crown Care are so lucky to find such caring hard workers. What was really lovely is they put together a tribute for my dear mum and some wonderful pictures and the lovely Daventry Ukulele Band with a beautiful cream tea. They really went above and beyond and even though mum is no longer with us I am still greeted with lovely smiles and support when I pop in occasionally. Thank you Astley!

I'm concerned about my husbands basic hygeine and overall care. His ears are never cleaned properly, behind the ear and just inside the ear, where there is often a build up of dry skin and stale food. Hands & finger nails are regularly smelly and grimy. He wears a splint and his hand bends in. This is all in a nutshell. He can be resistive but this shouldn't be an ongoing excuse. Same with his showers. He never has any interaction from staff or walks our like other residents despite me asking. This is all in a nutshell.

My husband came to Astley Hall for a week's respite care, to give me a break. From the start, all the staff, without exception, were so friendly and welcoming;, throughout his stay they showed such care and understanding. It is a lovely home, well run with a lovely free atmosphere. Thank you to all the staff; you are wonderful.

Very welcoming to residents and relatives, where nothing seems too much trouble. I am very impressed by the range of activities laid on every day and the unfailing efforts to involve my father. Clean, well-maintained and comfortable. The facilities and grounds are impressive.

My mum has lived at Astley Hall for nearly 2 years now, and I am always impressed with the caring attitudes and kindness of the staff, no matter if they are caring/housekeeping/activities/catering/management. My mum suffers from high anxiety with her dementia, and she is always treated with understanding. She lived with me for 8 years pre-dementia, and obviously would therefore rather still be at home with me but she now calls Astley her home and understands she is safe there. Thank you team!!

My Mom has been at the home since the very first day it opened and we have seen some incredible changes. The staff give a 110% to their chosen profession. Nothing is too much trouble. Food is amazing, cleanliness is perfect. Activities are always busy trying to create something new to do and even though some residents like Mom cannot join in, they are very happy to watch others and she laughs away with everyone else. Even family members are treated like part of the family and encouraged to join in. Since our care home manager Dimpho joined the home there have been a lot of changes and these are for the better. All staff, residents and family members all seem very happy with the improvements. Well done Astley Hall, you're amazing.

I would recommend Astley Hall to anyone needing care for a relative.

Mum had a fall at home, which resulted in a bleed on the brain, a broken right wrist and a broken left thumb. This time last week, she had a UTI with E. coli and also pneumonia. She was extremely frail and also had delirium. Four days at Astley Hall have transformed her. The staff and the environment are superb, and nothing is too much trouble. My family are so reassured that she is in the best place possible, and she is smiling more each day. Many thanks to all that make Astley Hall so successful.

My mum has been a resident for 4 1/2 years. Each stage of her dementia has been treated with care due care and respect. Sometimes it can be difficult dealing with residents suffering from dementia but the staff give 110% of themselves to the care of the residents.

The care home is absolutely brilliant. Clean areas, lovely staff, and helpful and polite staff. My friend is very happy here. I like to visit her in Astley Hall because it's a house that is giving her everything that she needs.

Thank You!!

Thank you to everyone, you are fabulous

His final day was very calm pain free and peaceful and the staff treated dad with care and respect and dignity.

In the 14 months that Dad was a resident my main area for improvement and development would be communication between staff regarding some of Dads personal needs, hearing aids ,Teeth ,and grooming and monitoring of his diabetes .

We would like to express our sincere thanks to the staff for the excellent care provided to our dad. His first stay was over Christmas and New Year, and it was wonderful to see a smile on his face during that time. After an extended stay in hospital, he returned for a second stay during which he sadly passed away.

Throughout both visits, the team were compassionate, attentive, and professional. They treated him with dignity and kindness, always keeping him comfortable and providing reassurance to our family. He particularly enjoyed the food, especially the trifle!

As for value for money, while funding your own care at Astley Hall is expensive, it is no more costly than other care homes we looked at.

Thank you for everything you did for our dad - it truly made a difficult time more bearable.

I would happily recommend the home and staff, one or two in particular went over and above!

Activity leaders were not trained.

As you enter the reception there is a lovely bistro area which is a great place for my relative to leave their room/tv lounge (as lovely as they are) sit with family, friends and other residents.

I looked at a few homes before my dad had to go into care but this one offered light, modern and clean accommodation. The temperature is perfect for elderly people who feel the cold. The staff, especially the nursing staff are lovely. Yes, voices are a little raised but only so the residents can hear them! My father has had some minor health issues and I was kept fully notified and they were dealt with swiftly. Prices seem comparable with other similar homes. My only complaint is that don't seem to offer trips out for the more mobile residents

The management of the facility exhibited significant shortcomings, characterized by delayed responses that often spanned several days. Additionally, certain team members displayed a lack of professionalism, speaking condescendingly to residents and occasionally raising their voices, which contributed to an uncomfortable atmosphere. Beyond the exorbitant costs associated with care, the quality of service provided to my father was notably subpar. Following a serious fall that necessitated a hospital stay, it became evident that his basic needs were not being met; his clothing was unclean, and he was not given adequate personal hygiene care. This experience raises serious concerns about the overall standards of care and the treatment of residents within the facility.