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Astley Hall has a Review Score of 9.5 (9.476) out of 10, based on 20 reviews in the last 2 years. Over all time Astley Hall has 39 reviews.
Review from G D (Daughter of Resident) published on 30 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
We appreciate the decision is often very hard for families and continue to strive in supporting you all on this difficult journey. Your support is also very welcome within our facilities.
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Review from Sharon H (Daughter-in-law of Resident) published on 30 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your lovely comments. We are pleased that you have noticed the evidence that the staff enjoy spending time with the residents in social situations as much as the residents themselves.
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Review from Elaine C (Daughter of Resident) published on 29 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you, on behalf of the team, for your lovely review and understanding of the challenges we face in the social care sector regarding recruiting staff. We are lucky to have some of the best at Astley Hall.
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Review from Gwen C (Respite Resident) published on 28 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
We are pleased to hear you enjoyed your short stay with us and hope you keep well.
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Review from C H (Daughter of Resident) published on 17 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
We are sorry that you feel we are not addressing the issues that you have raised with us but will continue to look at ways to improve our service.
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Review from M F (Son of Resident) published on 1 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your response. We are pleased Dad feels welcome when he visits which is so important so you as a family can take the time to rest.
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Review from M F (Son of Resident) published on 18 May 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your review. We are proud of our staff team and will share your comments with them.
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Review from Mandie P (Daughter-in-law of Resident) published on 14 April 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your lovely review. Your father-in-law was an absolute pleasure to have staying with us.
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Review from Mervyn B (Son of Resident) published on 30 March 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your lovely review which we will share with the staff team. We are very proud of them and it's lovely to hear that all their hard work is appreciated.
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Review from E T (Daughter of Resident) published on 21 March 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your review and we are really pleased that our efforts to facilitate visiting even during an outbreak have made a big difference to you and your dad and that he has settled well in his new home.
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Review from P H (Son of Resident) published on 7 October 2021
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Reply from Daniel Worley, Lifestyle Manager at Astley Hall
Thank you for your kind words. We are so proud of our staff team here at Astley Hall and will pass this on to them.
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Review from E S (Daughter of Resident) published on 7 October 2021
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Reply from Daniel Worley, Lifestyle Manager at Astley Hall
Thank you for your kind words. We are happy that father has settled in well and will pass this on to the Astley Hall Team.
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Review from S H (Daughter of Resident) published on 25 June 2021
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Reply from Daniel Worley, Activities Co-Ordinator at Astley Hall
Thank you for your lovely review. Mum absolutely loves the activities and has built some good strong friendships with fellow residents.
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Review from Jaki E (Friend of Resident) published on 23 June 2021
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Reply from Daniel Worley, Activities Co-Ordinator at Astley Hall
Thank you for your lovely review, we are so proud of our home and what a beautiful home we have. The residents do enjoy a nice tipple or a coffee in our bistro area on a regular basis. We are so pleased that we reflect a positive welcoming atmosphere.
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Review from M H (Wife of Resident) published on 22 June 2021
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Reply from Daniel Worley, Activities Co-Ordinator at Astley Hall
Thank you for your lovely review. I will be sure to pass this on to our staff team. We are so pleased that he has settled in well and remains to have a strong and trusting relationship with the staff.
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Review from David P (Grandson of Resident) published on 22 June 2021
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Reply from Daniel Worley, Activities Co-Ordinator at Astley Hall
Thank you for your kind words David, we will pass this is on to the rest of the staff team. We are proud of the staff team here at Astley Hall for providing a welcoming and friendly atmosphere for residents and visitors.
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Review from Richard P (Grandson of Resident) published on 22 June 2021
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Reply from Daniel Worley, Activities Co-Ordinator at Astley Hall
Thank you Richard for your kind words. I will share this review with all the staff. We are so pleased that Nan enjoys joining the activities and enjoys her time here at Astley Hall.
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Review from Georgia L (Granddaughter of Resident) published on 12 May 2021
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you, Georgia for your lovely review which we will share with all the staff team. We know how much your Grandfather enjoys your visits since we have been able to open up to visiting again, it has been lovely to see how content he is.
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Review from John B (Son of Resident) published on 6 May 2021
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your lovely review which we will share with all the staff. We are so pleased that your mother has settled in well and making new friends.
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The Review Score of 9.5 (9.476) out of 10 for Astley Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.476 for Astley Hall is calculated as follows: ( (168 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) + (13 Poors x 2) + (7 Very Poors x 1) ) ÷ 233 Ratings = 4.476
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Astley Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Nov 2022
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Job Title: Home Manager
Joined: 2022
Tracey has been in the health and social care sector for 28 years and has worked in multiple management roles and worked her way up the career ladder starting as a care assistant. Tracey has several qualifications and is very passionate about good quality care.
Tracey enjoys spending time with her 3 grandchildren which takes up most of her spare time.
Job Title: Business Manager
Joined: 2023
I have worked as a BA for over 10 years and have a vast knowledge of dealing with Staff, Residents and Relatives, building good relationships with them all.
Every day is different in this role, and it is a privilege to support families and to see residents enjoying our home.
Job Title: Registered Nurse
Joined: 2023
My background is within Community Nursing caring for end-of-life patients and those with complex long-term health conditions. More recently, I have worked as a Charge Nurse caring for patients with Neurological conditions such as acquired brain injuries, Dementia with challenging behaviour, Huntington's and Parkinson's Disease."
Job Title: Deputy Clinical Lead
Joined: 2024
Andrea has worked in care since 1989 before qualifying as a registered Nurse in 1993. Since qualifying Andrea has worked in various nursing settings including those with neurological conditions. She comes with lots of clinical experience.
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