Kingston Rehabilitation Centre

36 Beaufort Road, Kingston upon Thames KT1 2TQ
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9.5 24 Reviews
  • Kingston Rehabilitation Centre, Kingston upon Thames
Kingston Rehabilitation Centre is located in the heart of Kingston, Surrey. This purpose-built centre offers residential and outpatient neurological and orthopaedic care.

This care centre accommodates individuals requiring specialist nursing and tracheostomy care, long-term management of complex neurodisability and rehabilitation of a variety of neurological conditions, including Parkinson's Disease and Multiple Sclerosis. Health professionals specialising in a range of medical fields are always available to suit individual needs.

The centre has also introduced orthopaedic rehabilitation with a specialism of hip and knee surgery and post-surgical respite convalescent care.

Kingston Rehabilitation Centre has 36 bedrooms, all with en-suite facilities. It is wheelchair accessible throughout and has lifts to access all floors. Residents can enjoy the use of a lounge and dining facilities, and are encouraged to make use of the lovely courtyard and garden area.

Therapy facilities include a fully equipped therapy gym, 3 treatment rooms, an occupational therapy assessment kitchen and a hydrotherapy pool. The centre also offers breakfast in the morning, and two home-cooked main meals during the day.

Residents can also enjoy a range of entertainment facilities, including a Cinema Room and television points. Just a 10 minute walk from the town centre, Kingston Rehab Centre is also close to nearby shops and public transport.

Snacks and refreshments are available throughout the day and the evening, upon request.

Residents have a good selection of menu choices for each meal, and the chef can cater to special diets - whether that's for medical, religious or preferential reasons.

Above all, the skilled caregivers at Kingston Rehab Centre share the mutual goal of delivering high-quality, person-centred care that strives to meet the most intricate of individual needs.
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Care Provided by Kingston Rehabilitation Centre

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 36 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Kingston Rehabilitation Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kingston Rehabilitation Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Jefferey (Support Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (36)

Kingston Rehabilitation Centre Reviews (24)

9.5

Kingston Rehabilitation Centre has a Review Score of 9.5 (9.511) out of 10, based on 15 reviews in the last 2 years.
Over all time Kingston Rehabilitation Centre has 24 reviews.

Overall Experience
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Reviewer Connection to Kingston Rehabilitation Centre
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Review from V D (Wife of Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service, hard-working team, efficient, willing to improve and change for the better, polite.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your review of Kingston Rehab Centre, we are very grateful for the time that you have taken to complete this and will share with with our team.
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Review from Barbara J (Sister of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this home highly enough. The service that my sister has received has exceeded our expectations. All of the staff, across all of the disciplines (housekeeping, nursing, therapy, care team, catering, admin, management) are all responsive and proactive. Staff are consistent, warm and person-centred
in their approach. (Facilities given a lower score due to hyro not being available)
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your very kind review. We look forward to welcoming your sister and your family back at the end of the month.
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Review from Bill T (Brother-in-law of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As an ex-service social worker having visited many residential establishmnt for elderly people I have never been as impressed by any to the level of care, attitude and kindnes shown at Kingston R.C. All staff have demonstrated a professional level of care and attention to the needs of my sister in law,
frequently lacking in residential care and rehab.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you Bill for your kind words, it means a lot to us and the team at Kingston Rehab Centre.
We will share this with the team.
If you or your sister in law require any further support please do get in touch.
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Review from Sue J (Sister of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was at Kingston Rehabilitation Centre for five weeks following a fall. As a family we were delighted with the service provided, the care and consideration given to her by the staff and her improvement during that time.


She really enjoyed her therapy sessions and the also the whole range

of activities on offer. All of this not only improved her independence and mobility, it increased her confidence too. She has just walked down 25 stairs unaided without a break. This is brilliant news and due in no small part to the team at Kingston.


Our concern has been for our sister but we are also struck by the kindness and responsiveness to her family and friends, who have been welcomed and looked after too.


Professionally I have visited dozens of care homes and rehabilitation service over my career and I say that Kingston has impressed on all levels.


We are now planning a return for day care, additional therapies and some short breaks

Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your kind review. It was a pleasure to have your sister with us and we look forward to seeing her again soon.
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Review from Trish O (Independent Advocate Deputyship) published on 28 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were welcoming and upbeat. The support for the client I visited was excellent.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your kind review. We are so glad you felt welcomed to our service and we look forward to welcoming you again soon.
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Review from B W (Son of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can speak very highly of the service and quality of care offered at Kingston Rehabilitation Centre. My mother suffered a serious stroke and has been restricted to a wheelchair, but the physiotherapy team saw that as no barrier and has assisted her with standing exercises, which exceeded what we thought
possible.
Our thanks to the whole rehab team at Kingston. I can also recommend the high quality speech and language therapy offered by the centre.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you for your kind words, we will pass on your comments to the team, your feedback is very much valued. We will you and your mum all the best for the future.
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Review from Andrew S (Husband of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even though my wife was only in the rehabilitation centre for a week, the staff at all times were very friendly and extremely caring.
At all levels from the managers to the nursing staff, every one was extremely helpful, and went out of their way to assist in any way they could. The main reason my
wife was a resident was to receive physiotherapy, and the service she received in that respect was fantastic.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThank you Andrew for your kind review, it was a pleasure having your wife with us. Thank you for choosing Kingston Rehab Centre. We wish you both all the best.
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Review from Kelly C (Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family & I wanted to fulfil my dream of going to watch the British super bikes. After I had my stroke I'd completely written off ever going again. My brother in law said 'let's make it happen'! He got the BSB calendar up to find a meeting at Brands Hatch, the end of the month. We were already at
the start. We looked at WAV hire, but it was too expensive! He looked at a price for a taxi. All hope was fading away. I suggested we went by train. My brother in law said it could be an option, but the track is in the middle of nowhere, the stations are miles away. We had exhausted all options, when I remembered that the home had a WAV. I told my brother in law that before we gave up all hope, I would email (due to the stroke, I physically can't speak) and ask if we could borrow it. We didn't have anything to lose. The worst they could do was say 'no'. To my surprise, it was ok. I got it insured and we were off. I was so grateful. Thanks to this home, dreams really do come true.
Reply from Alice Bruce, Regional Manager for Rehab Services at Kingston Rehabilitation CentreThanks for your review. It is fabulous to hear and we are so happy that we could support you with this. Look forward to hearing about the next trip!
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Review from R C (Brother of Resident) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been at Kingston Rehab for months now. When discharged from hospital, he was in a sorry state both physically and mentally. Within a few weeks at Kingston Rehab he made significant progress in both aspects. It is a great relief to us, his family, knowing that he is safe, secure and is
being well looked after by excellent staff and management. Only issue I can think of is that it can be difficult to get through on the phone to Kingston Rehab in order to get updates on his condition, as my brother is unable to speak.
Reply from Lesley Wickens, Manager at Kingston Rehabilitation CentreThank you for your kind words. I will share with the team.I have noted your comment that it can be difficult getting through to the Home for updates. We are looking into how we can improve this.
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Review from M Z (Husband of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Thank God my relationship with the rehab centre has miraculously changed for the better and I am most grateful that I am at last being treated with dignity and respect - I feel that I am being listened to and this has reduced my stress and anxiety. Please keep me informed about my wife's health and
welfare and kindly contact me immediately if any changes occur. The challenge is family relationships and meeting the faith aspirations of the husband with his wife's family. Thank you very much indeed for listening and supporting me.
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Review from M A (Regular Volunteer) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingston Rehabilitation Centre truly goes above and beyond to make residents feel at home. The staff take time to understand each client and their families, listening closely to their needs to provide personalised care that really makes a difference. Every client is treated with dignity and respect.
The on-site amenities, like the physio and film room, enhance clients' well-being and every space-whether it's a shared area or a private room-is kept spotless and inviting. Beyond providing excellent care, the team focuses on making each day enjoyable. No matter how busy things get, they're always willing to pause for a chat or organise fun activities like games and arts and crafts. This dedication to creating a vibrant community is something the residents often praise. It's clear that the staff genuinely care about each client's comfort, happiness, and overall well-being.
Reply from Rohana King, Manager at Kingston Rehabilitation CentreThank you for your lovely review, I will pass this onto all of the staff. We really appreciate your visit to our home and spending time with our residents. It was a pleasure to host you and you are welcome back any time.
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Review from Louise W (Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very Welcoming. Friendly and approachable and caring and that is all members of staff. Lovely comfortable rooms with ensuite wet rooms. Nothing is too much trouble ~ everybody always goes above and beyond.
Reply from Rohana King, Manager at Kingston Rehabilitation CentreThank you so much for your lovely review, I will pass this onto the team.
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Review from Rhoda M (Partner of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner stayed here for nine weeks after breaking his left femur. We really enjoyed the time we spent there. The staff especially the carers were brilliant as were the physio and occupational therapists. The room was very comfortable and quiet with a lovely view of the garden. This was just what
he needed after a week in an NHS ward following his operation. His mobility has improved vastly from when he first arrived. He is taking much positivity from this now that he has returned home.
Reply from Rohana King, Manager at Kingston Rehabilitation CentreThank you so much for your lovely review, I will pass this on to the team.
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Review from J T (Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some weeks ago I broke my left femur and spent some weeks in hospital. I then came here for almost two weeks and have had great care that was both therapeutic from physio nurses and physical care provided from all household staff.
Reply from Rebecca Page, - at Kingston Rehabilitation CentreThank you for your lovely feedback; we will share this with our teams. We wish you all the very best!
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Review from M G (Mother of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter arrived to Kingston Rehabilitation Centre November 2022 with complicated brain injuries. She was given 1.1 care with one member of care for two weeks, and due to this managed to adapt and most importantly feel safe. Within the last 18 months my daughter has achieved and exceeded her rehabilitation
and mental health goals. The management support is open and the care from staff on all levels is extremely personable. My only slight issue is staff turnover within rehabilitation team, however staff re employed are always professional and caring. As a parent in an extremely vulnerable position I and my husband feel extremely blessed with the care KRC has given our daughter and most importantly appreciate the family environment KRC have. The nursing team are wonderful as are the care staff highly qualified. One irritation is that the GP is not always efficient.
Reply from Rohana King, Manager at Kingston Rehabilitation CentreThank you so much for the lovely review. I will pass your feedback on to our team. It has been a pleasure and an honour to care for your daughter, and to witness her exceeding her goals. It has been a long journey for her and she should be very proud of what she has managed to achieve during her stay with us.
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Review from T L (Respite Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff amazing, always, and my walking came along so well when I was there. The work they did on my stair walking in particular made it so easy to transition to life at home. The physio team and their assistants were first class, look forward to seeing them all again.
Reply from Rohana King, Manager at Kingston Rehabilitation CentreThank you very much for the lovely feedback. We are so glad you found your stay with us so beneficial and we wish you all the luck now you are home. Keep up the good work with the stairs!
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Review from Owen H (Respite Resident) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had the pleasure of staying at Kingston Rehabilitation Centre over the April period and the progress that I was able to make both mentally and physically I couldn't have done without the amazing team. All of the staff there were absolutely amazing and beyond welcoming they were all willing
to help with any questions I had or even to take 10 minutes from their busy day to just have a chat and make me feel at home.
I can't stress enough how much of a benefit it was to me to stay at a place like here. I was able to learn so much and they truly set you up with all the knowledge to head home and continue on your recovery.
Big thank you to all the staff, I couldn't recommend this place enough.
Reply from Rohana King, Manager at Kingston Rehabilitation CentreThank you Owen for such wonderful feedback, we are so glad your stay with us was such a positive experience. It was a pleasure having you stay with us and we wish you all the best of luck in the future as you continue your rehabilitation.
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Review from D W (Husband of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, the staff at Kingston Rehabilitation Centre were friendly professional helpful and fully committed to my wife. The multidisciplinary team were happy to involve me in their regular assessments of how my wife's recovery was progressing.
Reply from Rebecca Page, Quality Assurance Manager at Kingston Rehabilitation CentreThank you very much for taking the time to write this lovely review. It has been an absolute pleasure to support your wife and we wish her the very best for the future. I shall pass your kind words on to the team. Best wishes from us all at Kingston Rehab Centre.
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Review from F A (Mother of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Some of the staff are great, friendly, happy to help, have great interaction with the people who are residing there and seem to enjoy what they are doing.
Others, however, although they may be polite and friendly it seems like they don’t want to be there and when asking them to help seems as if it’s
an inconvenience.
Needs improvements in certain areas.
Reply from Rohana King, Manager at Kingston Rehabilitation CentreThank you for your review, I am pleased that you are happy with most of our staff. We are constantly endeavouring to improve and your feedback is gratefully received.
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Review from S R (Respite Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely happy with the friendliness and welcome I received during my stay, from the cleaners to the nurses, from the physios to the carers, everyone was extremely nice. It felt comfortable having my room cleaned and maintained daily, I really appreciated this.
I really enjoyed the salmon with
hollandaise sauce dish, and desserts throughout the week, but would've liked to have had a bit more variety in the food offerings. I found the kitchen staff were on hand to accommodate as best they could. The option to order a bigger variety of snacks and drinks after kitchen opening hours would've been helpful.
Also, with my injuries, a more supportive mattress would've been better during my stay. Overall, I'm very pleased with the treatment and hospitality I had throughout. Thanks to all who were a part of my stay!
Reply from Rohana King, Manager at Kingston Rehabilitation CentreThank you so much for your review, we are so pleased your stay with us was a positive experience. We are always endeavouring to improve our service so are grateful for your feedback.
It was a pleasure having you with us here at Kingston Rehab Centre and we all wish you the best for your continued rehabilitation.
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Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Kingston Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Kingston Rehabilitation Centre is calculated as follows: ( (129 Excellents x 5) + (27 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 171 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Kingston Rehabilitation Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Kingston Rehabilitation Centre

What types of Care is Kingston Rehabilitation Centre registered for?

Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingston Rehabilitation Centre have?

There are 36 Single Rooms.

What are the Facilities & Services at Kingston Rehabilitation Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingston Rehabilitation Centre to the centre of Kingston upon Thames?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingston Rehabilitation Centre to verify any information. View our terms and conditions. Kingston Rehabilitation Centre has an Enhanced Service - more info.